SnS and MXE3500 throwing encoding error when uploading MP4

I have a user uploading an MP4 File that was encoded as MPEG-4 Base Media /Version 2. [email protected] (MediaInfo file attached).
The MXE fails with the following error
Prefilter failed: Error [5]:
Input file error detected
(Server is unable to open input file "c:\dms\input\02f95d4e-b3e3-454a-931c-a4192b2383fd_bpaandmeaningfuluse.mp4". Unsupported input file format.)
[EC_COMPLETED] Task Execution 1052 is now complete. Reason = Failed.
We can upload other MP4 files without issue. I think this video comes from camtasia.
Any ideas on how we can resolve this issue w/o re-encoding the file?
Thanks
RB

Hello
1- Can you share your Cisco MXE verison ?.
2-Cisco MXE 3500 support , MP4 (H.264/AVC, MPEG-4, XDCAM EX), Kindly check the below links
http://www.cisco.com/c/en/us/products/collateral/video/mxe-3000-series-media-experience-engines/q_a_c67-565668.pdf
http://www.cisco.com/c/en/us/products/collateral/video/mxe-3000-series-media-experience-engines/data_sheet_c78-565206.html
3-Kindly share with me the video , if you do not mind .
Thanks
please rate all useful information

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