So apparently this is how I'm supposed to file a complaint according to the CSR!!!???

Ok so verizon is the biggest piece of {word filter avoidance}
company Ever!!!! First of all I have to wait on the {word filter avoidance}
phone for 20min to figure out "how to file a complaint and she says go on here then corperate will look at it. I'll I have to say is they BETTER! I'm litterally two min away from canceling my service!!! So about three days ago I called customer service because my bank has a promotion for online banking that says: FREE SMART PHONE WITH 2 year activation. I thought It was too good to be true so when I called the CSR knew all about it and said all you need is proof that you bank with them. He said bring in a bank statement to corperate office and then they willgive you your new DROID INCREDIBLED FOR FREE. I also asked him how much would it be, and he told me that currently I have the 59.99 plan and the data package is 30.00 a month, but I can apply my school discount to the data package and plan. then they can do a 39.99 plan. So with checks, bank statement, and ID in hand I went to the corperate store. They looked at me like I was nuts when i told them about everything. They said I never heard of that and treated me as if I were a liar and got very defensive. They looked on the banking website and sure enough it was on there with the DROID INCREDIBLE for free. Then they told me it's not verizon it's a sales rep or some **bleep**. and WOULDNT show me the screen when I asked to see it. They told me there was nothing they could do. I told them that if it's not through verizon how come the CSR knew all about it? they had no answer. That's why verizon is so shady and the people in the corperate office are {word filter avoidance}
. I'm canceling monday if this is not fixed, and get an iphone 4 with AT&T.

The bank said they should honor  it since they are contracted and I've been with that bank for 6 years and never had a problem. It's def Verizon being cheap and hoping no one would see the promotion. OH well canceling tomorrow because Verizon sucks and I never wanted to be with the company in the first place, altell just had to be bought out.
rcschnoor wrote:
It seems as if you have a beef with your bank and they need to work it out with Verizon if they expect Verizon to supply the phones for their promotions.

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