So far I have found Australians to be the best technical support, although its rare to get them on the phone. If I go to the shop in Australia, an Apple person will solve an issue in 7 mins, that a phone overseas tech help couldn't in 1 and half hour

So far I have found Australians to be the best technical support, although its rare to get them on the phone support line.
If I go to the shop in here, an Apple person will solve an issue in 7 mins, that a phone overseas tech help couldn't in one and half hours.  That is the truth. 

Obviously you are not a Kiwi.  Do you think there is something in the water that accounts for the difference?
Ciao.

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