So frustrated with sony!

Question

Its my first time using a sony product, and i didnt to encounter such trouble.
Previously I had posted on the forum that there is no data or network when I went to some places its not the wall paint fault or sth fyi its the phone's problem as i had used samsung and apple but there is no problem, with the connectivity when i was using. I went to sent it for repair on the 3rd of june, 6 days ago!
They gave me a spare phone to use with was basically useless as it does not have the applications that i am using on my current smart phone for work. I would prefer sony to give consummers a smart phone in the replacement phone as we are sending in smartphone to get it repaired and what is the point of loaning outdated phone which cant even download any applications? 
I was told they would get back to me and have my phone repaired within 5 days and I already specifiy that i need it for work and these few days working is such a chore. i could only stay updated if i have a laptop.(i dont have other phones, i sold them expecting to rely on the z2 but too bad for me, using only for a week, it became faulty)
The staff even told me if they cant fix it, they would have to change the whole motherboard?!! Hello! Its only 1 week old and u want to change the motherboard, I would expect a 1 for 1 exchange in its place would be better!
Its already the 6th day and i cant believe sony is so irresponsible with their words, even told me i confirm would get it back within 5 days..
 and btw sony contact number cant even be called thru, either that or you will be put on hold for a long, long time.
>=( A Very dissapointed and frustrated consummer.

Answer 1

Update today. Still have not received any updates and so i called myself to check they did not even start to repair my phone yet as they dont have any parts from the supplier. Sooooo frustrated and very angry why no one even inform and if dont have spare parts why even bother to take in the phone to repair?!! wasting everyone time!