So I called Apple Care to ask about the delay with my MBP

It's been almost a month - August 22nd - since i sent it in. Apparently, i'm waiting for a part - Logic Board? Probably.
The guy put me on hold to check on the status. The song playing when he put me on hold? Hold On For One More Day, by Wilson Phillips. I kid you not.
He said it would be back in a week and a half. I'm ******, but what can you do?

That is absolutely awful and there is no excuse for that.
Call customer relations and explain to them the situation. No one should have to wait a month.
Apple Customer Relations: (800) 767-2775

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I could not get my iPhone 5 which purchased in Australia repaired by apple in the US. Guys from apple retail store verified a replacement for me and asked to call apple care. However, apple care said they cannot get it fixed nor repaired.

My iPhone 5 got some defects and I went to a apple reatil store yesterday. The guy from the genius bar told me that he verified a replacement for me. And I need to call 1-800-apple care to finish that process. I called apple care and one of the senior supervisors told me that I have to send it back to Australia (where I bought this iPhone) to get it repaired. Turns out I could not solve the problem after a apple store vist and several calls. I just want to know if there any way to solve this. This iPhone is a factory unlocked one that purchased in an apple retail store in Melbourne at the day it was first released. And my experience today is not what I can tell as fair. I will be really appreciate for any helps and advices. Thanks.

Warranty on iPhone is not international, but valid only in country of
original sale. Since you purchased the iPhone in Australia, your warranty
is valid only in Australia. You must either personally return the iPhone
to Australia for evaluation and possible replacement or sent it to someone
in Australia to take into Apple for the evaluation. Apple will not accept
international shipments for repair nor will Apple ship out of the country
after replacement.
Sorry to be the bearer of this news, but it is the way iPhone warranty and
replacement has always worked.

I have the old apple care. Can I activate it with my new ipad

There is a new AppleCare for iPad out and I have the older one (mc595ll/b), but I guess there is a new one. Do I HAVE to get the new one for my new iPad. Or can I use the one I have and activate it?
The one I have is still wrapped in the plastic.
Thanks

Meaning....can you use your existing 'old' apple care as coverage for your iPad3?
I'd call apple care and ask them. I remember when i bought my Apple Care I had to activate it within a certain time period after purchase.
I'd contact apple care and ask them directly since they are the only ones that can give you an answer

My Macbook is stuck at the loading screen (the apple with the spinning circle beneath it). I went to Best Buy, they told me to call Apple Help and ask them to restore my unit. But Apple help wont help me without charging me. Help please !!

My Macbook Pro is stuck at the loading screen (the apple with the spinning circle underneath). I went to Best Buy to get help, and they told me to call Apple Help and ask them to 'restore my unit', which he said is a matter of only about 4 mouse clicks. If it was so easy, I didn't understand why he couldn't do it for me. But he said that even though I have a 3 year warranty and protection plan with them, they were not responsible for this type of problem. Whatever.
Anyway, so I called Apple Help, and even though he was familiar with my problem, it's been more than 90 days since I purchased the laptop, therefore I'd have to set up a service agreement to get his assistance, meaning I'd have to PAY him. So now i'm stuck, and I'm just hoping somebody knows what to do to help me
I don't have any disc that I apparently need, and I don't remember ever getting one. However, if there is some other way to fix this issue, please let me know. Thanks for your time and assistance
Brenna

HI, have you blown the dust out lately?
Does it boot better/further if allowed to cool?
If you're sure the RAM is good, try the Hair Dryer trick...
http://discussions.apple.com/message.jspa?messageID=13240047#13240047
https://discussions.apple.com/message/15223603#15223603
https://discussions.apple.com/message/15499912#15499912
https://discussions.apple.com/message/15613068#15613068
https://discussions.apple.com/thread/3270112
https://discussions.apple.com/message/16053892#16053892
No power light at all...
https://discussions.apple.com/thread/3692775?tstart=0
It can show on any G5, and even many other computers & electronic devices of the period.
http://www.macintouch.com/reliability/pmg5.html
http://lowendmac.com/ppc/power-macintosh-g5.html
And see this last one in particular...
https://discussions.apple.com/message/16781690#16781690
Heat gun better...
https://discussions.apple.com/thread/3916312?tstart=0
If we don't get more help or answers here, feel free to join my site & ask...
http://x704.net/bbs

Apple store didn't know, called apple care, told to go back to store.

I'll try not to rant too much, but I'm a wee bit upset. I understand that the free/refunded bumper issue was just brought up yesterday, but I would have assumed they would have gotten their stores ready for this.
I went into the the apple store this morning (not expecting to get my refund today, but at least some info on how to get it, or a form to fill out) because I bought two bumpers for our to IP4's. It helps the death grip a bit, but not all the way. The Apple store 'genius' told me the that they didn't have all the info on the free ones yet, to check back another day, keep an eye online for info. I explained that I don't need one, I need a refund for the one I have. She acted like she didn't know anything about a refund, and then went to the back of the store to talk to someone and returned with the same story, we can't refund you one, we can give you one, but you'll have to wait until there is something online. I said I don't need another, I was looking for the refund. She said she didn't know what to tell me and to keep checking online.
I left a bit miffed so I called apple care, they said that since it was from a store, I needed to get it there, if I had bought it online, she could take care of me.
They had to expect people to head back into the stores for refunds.
Does anyone have any info? And don't flame me, I love my new phone, I'm just a little ticked that I'm getting the run around.
Thanks

pberk wrote:
It was part of the press conference, not the Q&A - you can see the whole press conference on Apple's site....
Ummm, no, it was during the Q&A, not the Press Conference. You fail.
During the Press Conference, he only mentioned that you'll get a refund for bumpers, but didn't go into detail regarding that.

Netflixs no longer streams instantly on firefox even with silver app updates. Netflix said to call Apple Care that it is an Apple problem. What to do since I am not going to pay Apple for the solution

Recently Netflixs stopped instantly streaming their videos on Firefox even after installing silver----- update. When I called Netflix, they said it was the Firefox browser and not them and told me to call apple care. I do not have apple care coverage and want to know if I can solve this proble or is it Apple that is refusing to comply by making the browser incompatible with netflix software. I can get Netflix on my Roku.

Hope the following helps. The secret seems to be to NOT download Silverlight from Netflix site.
MacBook Pro / Mozilla Firefox / Netflix / Silverlight Update solved - DON'T DWNLOAD FROM NETFLIX
I solved this problem tonight. I have a MacBook Pro with 10.5.8. I know, it's old. But I love my Netflix and I recently noticed that Firefox plays Netflix much better. Then I suddenly got this message that I needed to download the latest Silverlight - it only takes 30 seconds! - WRONG. However, after much searching, I finally did the steps in order and it worked.
This was after repeatedly downloading Silverlight from the Netflix site without success. So here's what I did:
1. Went to http://www.microsoft.com/getsilverlight/Get-Started/Install/Default.aspx
2. Followed the directions. I felt like such an idiot for not doing it right before.
3. Go to your hard drive and search for "Silverlight" to locate ANY existing Silverlight files: .dmg, etc.
[also check your Libary/ Internet Plug-ins, but the above search is faster]
4. Drag it all to the trash and empty it.
5. Go back to the Get Silverlight page and click on the Install on that page, not the Netflix site.
6. Note the steps for Safari or Mozilla Firefox - I wanted Firefox, so I follwed those instructions.
7. Once it's installed, close all the browsers and Restart that bad boy. Right away.
8. Open a browser, go to Netflix and proceed to joyfully rot your brain with Netflix content. Yay!

TS1702 when I am installing a new free app on my iphone , 'm asked about the way of payment . I check the none option in my apple Id account but it wouldn't be accepted . what should I do ?

hi , I faced with a new problem recently while installing a free app.
when I am installing a new free app on my iphone , I'm asked about the way of payment . I check the none option in my apple Id account but it wouldn't be accepted . what should I do ?
regards

You need to ask Apple for assistance with getting back into your old ID. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to resolve this issue through the Account Security team, fill out and submit this form.
(118441)

I have a open box MacBook Pro retina and does not have iLife. Called apple care said they are unable to disassociate past apple Id . Please help.

No iLife in MacBook Pro retina when I bought open box. Called apple care said their system is unable to disassociate past apple ID

There are no iLife disks that come in the box. In any case,
https://discussions.apple.com/message/18706980#18706980

I ask about the price of changing ipod 4G screen in apple store?

i ask about the price of changing ipod 4G screen in apple store?

Apple will exchange your iPod for a refurbished one for $199 for a 64 GB one and $99 for the others. They do not fix yours.
Apple - iPod Repair price
Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

Do we have to call Apple Care to return iPhone 4 to Apple Online UK?

I cannot find any clear instructions on Apple.com as to how we can return our defective i4's (faulty aerials) to Apple Online Store here in the UK.
Do I need to call Apple Care, or can I save time/money by doing it through their website?
Has anyone successfully returned their i4 to Apple Online here in the UK?
Also can't find any clarification as to whether UK customers are included in the 30-day refund policy announced last week. Anyone know for certain is we're included, or is it just US customers only?

7.4Procedure to follow to claim a refund under your right to withdraw from the contract.
Please telephone us on 0845 600 1683 between 09:00 and 18.00 Monday to Friday to make arrangements for return.
You will then be provided with an RMA (Return Material Authorisation) number.
http://store.apple.com/Catalog/uk/Images/salespolicies_consumer.html#topic-7

I do not have credit card but in review your account always ask about the card information. what should i do?

i do not have credit card but in review your account always ask about the card information. what should i do?

Call the Apple Store and ask them what you should do if you want to purchase on line without a credit cart and without purchasing a gift card which seems to me would require a credit card.

My home button isn't working well so i went to my service provider to ask about the problem. They advised me to update my iPhone to iOS 5 but the problem is no matter what i do, there is always an error. What should I do?

My home button isn't working well so i went to my service provider to ask about the problem. They advised me to update my iPhone to iOS 5 but the problem is no matter what i do, there is always an error. What should I do?

If you are having Issues with downloading iOS 5....
Try temporarily disabling your firewall and antivirus software and try again...
See here for Connection Issues
http://support.apple.com/kb/TS1379
From Here
http://www.apple.com/support/itunes/troubleshooting/

Hi i just wanna ask about the volume down button in the ipad 2 ,it was mute the device when hold it at once but before 2days i noticed that the device did not mute when i hold it ,why? and how i fix this by the way it is still volume down

hi i just wanna ask about the volume down button in the ipad 2 ,it was mute the device when hold it at once but before 2days i noticed that the device did not mute when i hold it ,why? and how i fix this by the way it is still volume down

Have you tried restarting or rebooting the iPad and then see if the volume control will work again?
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.

Can I purchase the "old" Apple Care Protection Plan for the iPhone 5S?

Hi community,
I have an iPhone 5S since day one of launch (september 20th 2013) and I want to purchase an Apple Care Protection Plan for it.
As I remember it's possible to purchase it as long as the 1-year-warranty is running, so my time is limited :-)
It seems as if the "old" Protection Plan doesn't exist anymore, there's only AppleCare+ for purchase.
My problem is that AppleCare+ can only be purchased 30 days after the purchase of a new iPhone.
Am I still able to get the "old" Protection Plan with the same conditions or is there no chance?
Thanx-a-lot in advance!

Call Apple care in your country they should advise you if you can purchase as you seem to have fallen between the two Plans if AppleCare+ was announced in your Country after the date you purchased your iPhone 5S
Contact Apple for support and service

I wanted to ask about the iOS 7.

Hello
I wanted to ask about the iOS 7 This software will be available for iPod Touch 4?
Thanks

The iPod touch has only 256MB for RAM and has a single core Apple A4 Processor, While the iPhone 4 does share the same chip, it has more RAM (512MB) features like Parallax Wallpapers, Dynamic Wallpapers, Animated weather, Dynamic clock app, Translucency, and not to mention all the camera features and improvements cannot be on only 256MB RAM. The newer iPod touch features a dual core A5 chip with (512MB) RAM, This is also a reason the older iPod touch didn't get Siri.

So I called Apple Care to ask about the delay with my MBP

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