So I decided to try and 'Edge up' since I was practically at the mark. Seemed to go fine until I select my new device, then I get 'This device does not match the device ID on your original Edge Agreement.'. Odd because I've never switched phones, and i'm

So only a few bucks left for the edge upgrade, decided to edge up since it gave me the option to do so, I figure why not?
Process seems to go fine until i'm in the checkout for a new device.
Tosses 'This device does not match the device ID on your original Edge Agreement. ' at me, but it's really strange because I'm using the phone I got direct from Verizon, haven't switched phones or anything.
Has anyone had this issue before?

Toxicle,
I can understand how something like this can be concerning. Let's work to get to the bottom of this for you. What kind of phone were you Edging up from? Has the phone ever been replaced or removed temporarily? Just want to make sure we are getting all the facts to help with this issue.
CandiceH_VZW
Follow us on Twitter at @VZWSupport

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