So I entered a new card to my account and it won't let me buy anything ask me to contact itunes support what do I need to do?
I just wanna be able to use my card to buy on itunes and says to contact support when I want to buy something
If you haven't already done so then you will need to contact iTunes Support (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
Similar Messages
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I just bought a new iPhone and added 25$ to my iTunes and it won't let me buy anything bc it says I have to type in my security questions answers but I don't rennet them what do I do? Please help me I don't want my 25$ to go to waste
Click here and search the article for '2 out of 3' without the quotes; this generally involves either a message being sent to your rescue email address or contacting the iTunes Store staff directly.
(74403) -
my new ipad wont make purchases from the app store, asks to verify payment info... I enter it and it says contact itunes support, whats the deal?
FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Cheers, Tom -
I just put a $25 iTunes card on my account but it won't let me use it. It just keeps asking me for credit card info
Is it an account that you've just created ? If it is, then unless the instructions on this page are followed when creating an account : http://support.apple.com/kb/HT2534
then credit card details will need to be entered before the account can be used to download any item from the store. You should be able to remove the card's details after entering them.
If you are being prompted to review the account then you could see if this post by mountaingoatgirl lets you do so without needing to enter credit card details : https://discussions.apple.com/message/24303054 -
I signed into my Apple ID on a new phone and I already had it on my iPod. When I signed into the new phone it won't let me buy anything unless I know my old security questions but I don't know the answers to them. How can I get past those or change them?
See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
Cheers, Tom -
I have been using the same credit card for about a year and now it's telling me my security code don't match so it won't let me buy anything.... Any ideas
Is the address on your iTunes account exactly the same (format and spacing etc) as on your credit card bill : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorisations have the correct information on file.
And/or try contacting iTunes support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page -
Hi I just bought an iTunes to card to purchase music but it won't let me download anything because I can't remember my security question I'm trying to get my credit card info off
If you can't get the answers emailed to you, phone Apple from a number listed in article HE57 and ask for the Account Security team.
(95160) -
In the new IOS 7, my IMessage and FaceTime won't let me log in using the correct Apple ID and password. How can I fix this?
Other users have reported same problem with 4G iPod/iOS 6.1.6 and I have not seen a solution. One user reported yesterday or the day before that it just started working again.
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When I try to purchase a apps, system require me to verify my credit card account. I've provided all the complete information of the credit card but system always ask me to contact iTunes support to finish this transition, why ?
Answered in your Other post on this Topic...
https://discussions.apple.com/message/24053626#24053626 -
Ok so I made a new apple account and it won't let me log in iMessage and FaceTime with it. But why?
Ok so I made a new apple account and it won't let me log in iMessage and FaceTime with it. But why?
Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Cheers, Tom -
I'm having problem with my itune and App Store on my iPad, I can't update or purchase and app unless I enter my credit information. But when I did I keep me telling me to contact iTunes support. So I tried other credit card is happen the same thing, so without entering card I won't to able to download or update any app. I'm really confuse please advice on this. Thanks.
You will need to contact iTunes support and ask them why you are getting the message and how to resolve it, which you can do via this page (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
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How do I use my card on my account and cancel it from my ex girlfriends account
Hello there, BarmyArmyLTD.
The following Knowledge Base Article offers up how to change credit card information for your iTunes Store account:
iTunes Store: Changing your payment information
http://support.apple.com/kb/ht1918
Once you've been able to remove the card from one Apple ID you should be able to add it to yours.
Cheers,
Pedro. -
I put a 30$ Itunes gift card on my account but it won't let me use it
Everytime I try to buy something it wants a credit card but I'm only 16 and I don't have one
Is ths the first time that you've tried to download something from the iTunes store, and if it is how did you create the account ? Unless the instructions on this page are followed when creating an account : http://support.apple.com/kb/HT2534
then credit card details will need to be entered before the account can be used to download any item from the store.
If you are being prompted to review the account then you could see if this post by mountaingoatgirl lets you do so without needing to enter credit card details : https://discussions.apple.com/message/24303054
If it doesn't then you could try contacting iTunes Support and see if they can help : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page -
i bought an itunes card - loaded on my ipod touch - it shows the $ is there but will not let me buy anything - says I need a verification - I don't know what to verify.... Can you please help?
See Kappy's previous discussion.
HT5312 How to recover security...: Apple Support Communities -
when i put my visa card on and clicked done it told me to contact itunes support. why? and how do i just put it on to buy music
Do exactly what it told you to do:
Contact itunes support
http://www.apple.com/support/contact/
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