So I had an engineer visit and I'm not happy

Question

Following on from my is the speedtester up the swanny thread
Today I had a visit from an OR engineer. He called before he attended which was very good of him.
He read the results on the above thread, looked at all the other screenies I've kept and also witnessed some tests that I carried out there and then - these followed the usual erratic result
He tested my line using the jdsu tester which confirmed my router was showing the same - nothing obviously wrong.
Having glanced at his laptop I noticed that it clearly stated that I'd had a lift and shift, but the number of previous OR engineers that had worked on my issue was nil.
When I questioned him about this he was unsure why, so he made a few calls for further clarification, stating that he was prepared to carry out the lift and shift as it had not happened. He was told not to do this but to put a note on his report that I would need an "ncis(vp)".
Any idea what an ncis(vp) is? (pronounced n-siss)
He also asked why my connection was still asdlmax when my area had been adsl2+ for some time. I overheard "100% capacity" and that "so even if the customer was on adsl2+, he'd be limited to adslmax speeds anyway" or words to that effect.
I find that a little unfair tbh.
I asked him that if I were to go on to Infinity, would this issue disappear, "yes" was the answer.
This is why I'm very annoyed as Infinity only went live very recently and this may of been around the time the speed tester started to give the results in the thread above.
So I put this to you BT, why can't/won't you give me up to 20mb download speed if it's available and why should I pay more for Infinity just to sort this out? I'm not prepared to pay the price for BT infinity as others can offer this a lot cheaper, though why it's still estimated at 27.2mb is anyone's guess. I've already been previously told by BT that this is a very low speed.
The OR engineer did fit an NTE5 filtered faceplate before he left
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Answer 1

Webby wrote:
It'll be coincidence that you're network has became slower as the FTTC service takes have their own VP's (much larger) than those on the ADSL network purely down to the much larger amount of bandwidth used by those with faster connections.
Just been speaking to a friend in london, whom knows an OR engineer very well. Apparently there has been a massive rise in complaints from adsl customers AFTER Infinity becomes live in their area, hmm why's that then..  (comments BT on that one) .. Is it anything to do with BT planning on phasing out adsl altogether
Fair comment about plusnet - didn't know they were doing fibre. Yes it's only up to 40meg but with your estimate that's the only package you'd need really
Aye, good honest bb and all that . I'd guess that the most I've ever used in one month would a around the 10g figure. The only reason I went for unlimited was because it actually worked out cheaper - work than one out!
To be honest the slight increase in price for the big increase in speeds is worth it, in my opinion anyway. But it's horses for courses
Nah, a slight decrease in price for an increase (see i've missed out big) in speeds is worth it, but that's imho
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