So I have a gold and black iPhone 5 and when I bring it to the apple store all they say is you don't have the warrantee cause it's personalized? If it's an iPhone you guys should repair it right?

Aright, so I have an iPhone 5 and it can't keep a charge. But not only can it not keep a charge, it cant be charged. I've tried new chargers, it still does not work. I brought it into the apple store near me and they said we can't fix your phone cause its black and gold. my questions are: If I have an iPhone 5 shouldn't I have me warrantee? And if not because of my colors on my iPhone why that too?

1. To customise the phone you had to open it. You could have done any amount of damage in there.
2. Apple do not repair iPhones, they replace them, and then use the handed in phone for refurbishment. You do not have an Apple iPhone usable for refurbishment, as you have changed major parts of it for non-Apple parts.

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Hello to you in the company Apple. I am having a problem in the Apple Store ID does not allow me to work on the Apple Store I hope that you will help. You have sent you yesterday and today I want to call the phone number for Mei you and explain to you why

Hello to you in the company Apple. I am having a problem in the Apple Store ID does not allow me to work on the Apple Store I hope that you will help. You have sent you yesterday and today I want to call the phone number for Mei you and explain to you why with many thanks

Sorry, but you can't reach Apple here. This is a user to user forum and Apple does not follow these discussions.
Try this link to contact Apple directly:
Apple - Support - iPhone - Contact Support
Did you already have a look at this page?
App Store Frequently Asked Questions (FAQ)

I accidentally changed a setting on my ipod touch and now it won't change back. I have had my ipod for more than two years and i dont know what to do. If i go to the apple store, would they fix it, or would i need to get a new one?

I accidentally changed a setting on my ipod touch and now it won't change back. I have had my ipod for more than two years and i dont know what to do. If i go to the apple store, would they fix it, or would i need to get a new one? If it could be fixed, how much would it cost?

If it is still under warranty you can call the 800 number to apple and enter the serial number and it will tell you if it is under warranty or not if not its like $30 basically for them to help or something like that it said today when i called...
Or take it to a genius bar if you have one near?
Or further explain what setting you are needing fixed back and im sure someone here can help you for free!

I have an imac and macbook pro. my creative suite 5.5 design premium is on them both. I'm about to take them in to the apple store because they are running bad and have them completely restored to factory settings. when I get them back will i be able to r

I have an imac and a macbook pro. my creative suite 5.5 design premium is on them both. I'm about to take them in to the apple store because they are running bad and have them completely restored to factory settings. when I get them back will i be able to re-install my adobe creative suite to both of my computers using my same product code from when i first bought it?

Yes. Just make sure to deactivate the license on both systems using Apple menu --> Deactivate while one of the suite programs is running.
Mylenium

I have an error when installing apps on my mac from the apple store. It says "return to the purchase page and try again"... I think it is something to do with the installation process itself. I have tried to clear apple store cache, restarted apple s

I have an error when installing apps on my mac from the apple store. It says "return to the purchase page and try again"... I think it is something to do with the installation process itself. I have tried to clear apple store cache, restarted apple store from debug menu, double checked my apple id account and etc..but doesn't work anyway.

I'm having the same problem and went as far as to delete and reinstall the AppStore and still no dice.

I have photos in "My Photo Stream" in the Bump App. They say I must delete them from the "Gallery". Where in the heck is the gallery?

I have photos in "My Photo Stream" in the Bump App. They say I must delete them from the "Gallery". Where in the heck is the gallery?

Bad news I'm afraid. iCloud only keeps the last 30 days of photos. Your device will keep some old iCloud photos around - up to 1000 photos - but those ones aren't actually on iCloud any more. It's one of my pet hates about iCloud Photostream, and it has caused a lot of people to lose data. It's a very bad design decision on Apple's part.
There are file recovery programs that might be able to recover the deleted photos from your handset, but I can't remember the names of any right now. Stop using the phone completely until you can run a file recovery program to maximise the number of photos it can restore. Preferably, switch it off completely.

When my wife tries to update one of her apps a strange Apple ID pops up. Her Apple ID is correct in settings and in the apple store. What does this mean? Where did the other one come from?

When my wife tries to update one of her apps a strange Apple ID pops up. Her Apple ID is correct in settings and in the apple store. What does this mean? Where did the other one come from?

There is something on your iPhone (a music file, iBook, document or video) that belongs to another Apple ID. Only your wife would know how that file arrived there. Your iPhone is asking for the correct Apple ID for all of the files that are resident on the iPhone.

HT2518 I just left the Apple store after they checked and wiped my machine. When I plug the external hard drive in to restore my files, there is no prompts on how to migrate the files. I can see the backup from yesterday. How do I get the migration accomp

I just left the apple store after they checked the MAC and wiped it clean. I have plugged the external drive in and see the device; however, they was no prompt to migrate the files, as I was told. How do I get the files to migrate. I can see yesterdays back-up. I thought it was to automatically prompt for the migration process?

Applications -> Utilities -> Migration Assistant

I need to change my region on the Itunes store, but it says i cant because i have an account balance of $0.05. How do I get rid of this?

I need to change my region on the Itunes store, but it says i cant because i have an account balance of $0.05. How do I get rid of this?

Click here and request assistance.
(68319)

I have an iPhone 4s (black) and the speaker in the ear is not working. It was for a while but then cut out. If I take it to the apple store can they clean or fix it?

When I use it on the speaker it's fine. But when I answer or make a call it's so quiet and you can barely hear!!! Frustrating

Number one - that person has given you false information...the Apple store genius bar supports all Apple products whether in or out of warranty. Checking is free, service on an out of warranty item is not free.
Try a reboot by holding both the power and home buttons until the apple logo appears, ignore the red slider if that appears.
Since you show that you have iOS 7.0.3 you might want to update that iOS to 7.0.4...plug the iPhone in so you are on a solid power source, then while on a WiFi go to Settings > General > Software Update and update to 7.0.4.

I have an iPhone 4 and I had to get a new one due to a defect with my old one and I left the apple store's wifi before iCloud was done restoring unknowingly. So it is still stuck in a restore? Help please?

I left the apple store fast due to the fact i was in a bad car accudent and i am in a wheelchair and cant stay seated like that long due to a broken leg. It randomly will pop up message saying something like it needs wifi but I have wifi at my house. It also pops up another message something like it needs to finish restoring it and asks if I want to download it all and I click on it it to but it goes away after that and nothing pops back up. I also can't install the new update it says I have I finish the retire then do it. My photo album is also stuck at whatever number of photos I have taken in the new phone that number of 300 something. It just says its downloading it. I have no clue what to do. Also my iCloud backup I looked and it says I have 2.2 gb left then that the backup is 2.7 gb. I'm very confused what options I have and can't find an answer anywhere please help me!

Need to Resume download to complete the ongoing Process.
Last Resort, put the iPhone in DFU mode (Google How to do that). Connect in iTunes. Follow on-screen prompts to Restore. All Data would be lost, if not backed up earlier.
To save the photographs you may have to use third party software. Google is your friend.

I was told at the Apple store that I could simply plug in ( electric power) the Airport Express and it would find my wireless network. I hoped to use it as a way to play music from my iphone. I do not use other Apple routers etc,

The Airport Express is not finding my wireless network. I do not have any of the devices listed below. I have a Belkin wireless router. Can I still use Airport Express ( without plugging an ethernet cable into it) ? Any ideas for how to make it find my network ? It is sitting next to the wireless router-so is in range.
If you already have a wireless network in your home and want to extend its range, AirPort Express can help. Just place it in range of your primary base station — an AirPort Extreme, Time Capsule, or another AirPort Express — and near the area where you want your wireless connection. Launch the easy-to-use AirPort Utility app on your iOS device or Mac, and you’re mere minutes away from long-range Wi-Fi enjoyment.

Hi - you can do what you want to do with AirPlay from your iPhone - but unfortunately it is not as easy as the people in the Apple store told you - your first problem is that you have a non Apple router - you cannot extend a non Apple router wirelessly with the Express - you can only join the network and connect an ethernet device to it - you can however connect via ethernet and have it create a wireless network of its' own - you can set this up from your iPhone or the XP - but this is a complicated setup and would involve many different discussion areas of this forum - therefore I would suggest that you use your 90 days of support and consult directly with Apple to do this - go to this link - http://www.apple.com/support/contact/

The WiFi on my iPhone 4s will not turn on. I need to back up to iCloud in order to replace the phone. A worker at the Apple Store said that if I connected my phone to the computer, then I could back up to iCloud but it doesn't work!

Last weekend I went to the Apple store to replace my phone because the WiFi on my phone is nonfunctional. I need to back up to iCloud before I can replace my phone because I have information on there that needs to be saved. The worker at the Apple store said that, since I cannot connect to WiFi, I needed to plug my phone into my computer in order to back up. I went into iTunes and turned iCloud on, but my phone still will not back up to iCloud. So, I need to know exactly how to back up my iPhone to iCloud without WiFi?

salayer wrote:
should I restore from an old icloud back up from last month and see if my wifi comes on then?
Unfortunately, you can't restore an iCloud backup without using wifi so that isn't an option.

Is it possible to attend the apple store to get phone updated if i dont have access to itunes and im having hardware problems?

i was trying to update my iphone 5 to the new iOS but some how in between it kept crashing. after a few attempts to install the update it automatically gave me the screen to which it was asking to plug into itunes and making the phone disfunctional . i dont have access to itunes and wont for a few more days. can i just take it to the apple store and have them update the phone to where is now functional?

Make an appointment before you go to avoid delay:
Make a Genius Bar Reservation
http://www.apple.com/retail/geniusbar/

I had to replace my i4s with another one from the apple store.shouldn't i be able to go to the cloud to get all my contact info and other stuff that was stored in the cloud from the first phone?

i had to replace my i4s phone with another one from the apple store. i need to download all my contact info and other stuff from the cloud to my new phone.i see a screen that says RESTORE I PHONE and are you sure you want to restore the iphone to its facory settings? all of your media and other data will be erased. they i tunes will verify restore with apple. After this you will have the option to restore your contacts and other settins. The question is will it restore my first phones info? I am hesitant to delete anything lol.

No. If you made your backup to iCloud, iTunes will not restore from an iCloud backup. See:
iOS: Backing Up and Restoring Data to a New Device

So I have a gold and black iPhone 5 and when I bring it to the apple store all they say is you don't have the warrantee cause it's personalized? If it's an iPhone you guys should repair it right?

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