So I have a MacBook Pro 2013. That won't turn on and won't charge.

So I have a MacBook Pro 2013. That won't turn on and won't charge. When the charger is plugged in the light remains green as if it is fully charge. Before it died the laptop still recognized the charger but wouldn't charge. And now won't turn on.

If you've a 2013 model, depending on when you purchased the machine, I would suppose that you're still under warranty or at least purchased AppleCare? Regardless, I would take the kit to your local Apple Store or an AASP and have them diagnose the computer (and, if you're still under warranty, fix the computer) and, if necessary, give you an estimate for repair.
There are all sorts of things that could be wrong - a faulty adapter, bad cabling, even the entire electrical circuitry may have gone bad.
You won't know unless you had an Apple tech look it over.
Good luck,
Clinton

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I have a Macbook Pro (2013) OS 10.8.1. Moved into a university house and need to use ethernet cable. Bought the Thunderbold connection but when I try to use the ethernet with it a webpage comes up saying Wireless Setup? No idea what to do.

I have a Macbook Pro (2013) OS 10.8.1. Moved into a university house and need to use ethernet cable. Bought the Thunderbold connection but when I try to use the ethernet with it a webpage comes up saying Wireless Setup and Router Setup? I have previously used ethernets in similar situations and never had to input information like this?

I have tried to turn of the wi-fi but that doesn't work either. I think it could be a something to do with the internet provider because virginmedia comes up on the webpage. This is what comes up:
Wireless Setup
WGR614V9
V1.0.11_1.0.1VGUK
Wireless Setup
Name (SSID):
Security Passphrase (WPA-PSK):
(8-63 characters)
Channel:
01 06 11
Router Setup
Router Password:
(8-63 characters)
any ideas?!?

I have a Macbook Pro 15" that is three and a half years old. Although it has slowed a bit, it still runs well and runs every program I need. Any tips for how to keep this old computer running well and in good health?

I have a Macbook Pro 15" that is three and a half years old. Although it has slowed a bit, it still runs well and runs every program I need. Any tips for how to keep this old computer running well and in good health?
I have a 250 gig drive and try to keep at least 100 gigs unused at all times, 4 GB 667 MHz DDR2 SDRAM memory, back up with Time Machine and CrashPlan, and have OS X 10.7.3.
This was my first Mac since an old Apple II GS. After that I used PC's and got really good at reformatting, replacing drives, reinstalling, defragging, resolving software conflicts, etc. Since switching back to Macs (five in my extended family now), I haven't had to do any of those things. So, although, the cost is three times as much, the aggrevation has been ten times less.
I'm retired and living on a fixed income and would therefore like to keep this computer running as opposed to constatntly upgrading.
That said, any tips?
Thanks
It does have a crack on the left of the screen case about 3/4'' up from the bottom. I've posted that as another question.

Kappy's Personal Suggestions for OS X Maintenance
For disk repairs use Disk Utility. For situations DU cannot handle the best third-party utilities are: Disk Warrior; DW only fixes problems with the disk directory, but most disk problems are caused by directory corruption; Disk Warrior 4.x is now Intel Mac compatible. Drive Genius provides additional tools not found in Disk Warrior. Versions 1.5.1 and later are Intel Mac compatible.
OS X performs certain maintenance functions that are scheduled to occur on a daily, weekly, or monthly period. The maintenance scripts run in the early AM only if the computer is turned on 24/7 (no sleep.) If this isn't the case, then an excellent solution is to download and install a shareware utility such as Macaroni, JAW PseudoAnacron, or Anacron that will automate the maintenance activity regardless of whether the computer is turned off or asleep. Dependence upon third-party utilities to run the periodic maintenance scripts was significantly reduced since Tiger. These utilities have limited or no functionality with Snow Leopard or Lion and should not be installed.
OS X automatically defragments files less than 20 MBs in size, so unless you have a disk full of very large files there's little need for defragmenting the hard drive. As for virus protection there are few if any such animals affecting OS X. You can protect the computer easily using the freeware Open Source virus protection software ClamXAV. Personally I would avoid most commercial anti-virus software because of their potential for causing problems. For more about malware see Macintosh Virus Guide.
I would also recommend downloading a utility such as TinkerTool System, OnyX 2.4.3, or Cocktail 5.1.1 that you can use for periodic maintenance such as removing old log files and archives, clearing caches, etc.
For emergency repairs install the freeware utility Applejack. If you cannot start up in OS X, you may be able to start in single-user mode from which you can run Applejack to do a whole set of repair and maintenance routines from the command line. Note that AppleJack 1.5 is required for Leopard. AppleJack 1.6 is compatible with Snow Leopard. There is no confirmation that this version also works with Lion.
When you install any new system software or updates be sure to repair the hard drive and permissions beforehand. I also recommend booting into safe mode before doing system software updates.
Get an external Firewire drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
Carbon Copy Cloner
Data Backup
Deja Vu
SuperDuper!
SyncTwoFolders
Synk Pro
Synk Standard
Tri-Backup
Visit The XLab FAQs and read the FAQs on maintenance, optimization, virus protection, and backup and restore.
Additional suggestions will be found in Mac Maintenance Quick Assist.
Referenced software can be found at CNet Downloads or MacUpdate.
Be sure you have an adequate amount of RAM installed for the number of applications you run concurrently. Be sure you leave a minimum of 10% of the hard drive's capacity as free space.
Adding more RAM, if feasible, and a new, faster hard drive may also help pep it up a little.

Have just installed Mavericks and restarted the MacBook Pro. That was 3 hours ago and after logging in, I got my wallpaper and dock, but none of my desktop icons, just the spinning coloured wheel. It's been like that for 2 hours. Is this normal? What shou

Have just installed Mavericks and restarted the MacBook Pro. That was 3 hours ago and after logging in, I got my wallpaper and dock, but none of my desktop icons, just the spinning coloured wheel. It's been like that for 2 hours. Is this normal? What should I do, please?
I tried holding the on/off switch down to make it shut down, but when I turned it back on again, the same thing happened and none of the keys etc makes any difference.
HELP!!!! Please.

No, what you're experiencing is not normal.
Try booting whilst holding down the Shift key - this will allow you to boot into Safe Mode, disabling third-party kernel extensions, etc. Your Mac will be slow to boot and will operate sluggishly. That's normal. If you can get in using Safe Mode then you have some start-up item that doesn't play well with Mavericks.
Call back,
Clinton

HT201364 I have a MacBook Pro 17" that meets all criteria on this list but it still won't let me upgrade... Help.

I have a MacBook Pro 17" that meets all criteria on this list but it still won't let me upgrade... Help.
To install Mavericks, you need one of these Macs:
MacBook Pro (15-inch or 17-inch, Mid/Late 2007 or later) **** Maybe my MacBook Pro is early 2007 ? How do I find that out? ****
Your Mac also needs:
OS X Mountain Lion, Lion, or Snow Leopard v10.6.8 already installed ***YES
2 GB or more of memory ***YES
8 GB or more of available space ***YES
Last Modified: Nov 6, 2013

Then your model cannot upgrade to Mountain Lion or Mavericks. That is why you could not download it. You can upgrade to Lion, however.
Upgrading to Lion
If your computer does not meet the requirements to install Mountain Lion, it may still meet the requirements to install Lion.
You can purchase Lion by contacting Customer Service: Contacting Apple for support and service - this includes international calling numbers. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
     Lion System Requirements
       1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
           or Xeon processor
       2. 2GB of memory
       3. OS X v10.6.6 or later (v10.6.8 recommended)
       4. 7GB of available space
       5. Some features require an Apple ID; terms apply.

I have a macbook pro with OSX Mavericks 10.9.5 and some keys that are not working. Specifically, the enter/return button, the "p", "0", ";", and all the function keys. What's really weird is that happens randomly. I've never spilled anything on it

I have a macbook pro with OSX Mavericks 10.9.5 and some keys randomly are not working. Specifically, the enter/return button, the "p", "0", ";", and all the function keys. What's really weird is that happens randomly. I've never spilled anything on it, and I can't for the life of me figure out how to fix this. Can anyone help? of course this happened after my warranty expired.

**update**
I don't know if this will help someone but I am posting this for that purpose. In the past when I first had this problem, I'd read a post somewhere (sorry, long ago, don't have the link) where an individual was having the same problem and they stated that when the MBP got heated, that's when the keys would stop working, and they went into the MBP and jiggle some stuff around (a specific wire, I'm not electronically inclined so I know NOT of what they spake!). Well I didn't want to do that but it always stuck in the back of my mind. I had given up, really, and was planning to take my MBP to the apple store. But by chance one night I left my MBP on the floor where it's cool, and when I turned it on, the problem went - poof! It seems there was some validity to the post that spoke about heat, because my problems started when I would stream foreign dramas on my MBP for hours at night, and I would hear the fan going off all the time, and in the mornings, my "p", "enter", "0", ";", and all the function keys would stop working.
So, maybe try keeping the MBP in a cool place when it's off. Since I've started doing this overnight every night (keeping it on the cool floor, out of reach of any big feet), I have not had a single problem with my keyboard.
Hopefully this might help someone.

I need to have my macbook pro repaired how can I hide passwords and banking info?

I need to have my macbook pro repaired how can I hide passwords and banking info?

Create a new admin account named repair and only give them the password for that account. Alternately you could back up or clone your system, erase the hard drive and then reinstall OS X with one admin account that has no personal information.

TS3499 My 2012 Macbook Pro recognizes that it is plugged in but says not charging.

My 2012 Macbook Pro recognizes that it is plugged in but says not charging. The LED light on the L shaped power adapter is not illuminated. I've tried cleaning it, updating my software, everything on this Apple support page: Portables: L-shaped MagSafe power adapter does not charge computer and LED indicator light does not illuminate
Is there anything else I can try before I have to take it into the Apple Store? I live in a rural area and it is about a 3 hour trip to the nearest Apple Store.

I have also reset the SMC with no avail. :/

HI, I HAVE A MacBook Pro 2.3GHz dual-core Intel i5 AND I WAN'T TO UPGRADE THE HARD DRIVE UP TO 750GB AND ALSO THE RAM MEMORY TO 8GB. WHAT SPECIFIC MODEL OF HARD DRIVE AND RAM MEMORY SHOULD I BUY??? THANKS

HI, I HAVE A MacBook Pro 2.3GHz dual-core Intel i5 AND I WAN'T TO UPGRADE THE HARD DRIVE UP TO 750GB AND ALSO THE RAM MEMORY TO 8GB. WHAT SPECIFIC MODEL OF HARD DRIVE AND RAM MEMORY SHOULD I BUY??? THANKS

No need to type in all caps - we HEAR you!
I would take a look at the internal drives offered by both Crucial (click the link "Internal Hard Drives Now Available") and OWC. I would stay away from Western Digital drives as they seem to have problems on a number of Mac models.
You can also shop for RAM at Crucial and OWC - just select the System Scanner tab at the Crucial website to find out which memory is right for your machine.
Good luck,
Clinton

HT201364 I have a macbook pro 15" 2007 version 10.6.8 and try to up date to mavericks and it's not allowing too. what should i do?

I have a macbook pro 15" 2007 version 10.6.8 and try to up date to mavericks and it's not allowing too. what should i do?

What does it tell you. If it says it isn't compatible, then you don't have a mid/late 2007 MBP. You might have an early 2007 MBP, which cannot run Mountain Lion or Mavericks.
You can check here to see exactly which MBP you have: http://support.apple.com/kb/ht4132
If you hold down the Option key and select System Profiler from the Apple Menu, it will display the model identifier under the Hardware Section.
It must be a macbookpro3,1 or later.

Since upgrading to Yosemite I lose my wifi connection. I have a MacBook Pro paired with verse. Our iPad and iPhones are fine. Any suggestions?

Since upgrading to Yosemite I lose my wifi connection. I have a MacBook Pro paired with uverse. Our iPad and iPhones are fine. Any suggestions?

Since upgrading to Yosemite I lose my wifi connection. I have a MacBook Pro paired with uverse. Our iPad and iPhones are fine. Any suggestions?

Hello. I have a macbook pro 2011 that originally came with os lion (on the computer not a disk). What I did was I downloaded Os Mountain lion. There was nothing wrong with it but I just feel the battery life is too short. So what I did was I tried to do s

Hello
I have a macbook pro 2011 13" that came with OS Lion (integrated not on a disk). I recently bought OS Mountain Lion of the app store and it is working fine. However I was a bit dissapointed in the battery so I decided to try and downgrade and completely failed, I froze the computer and when I restarted it it did not work. I went into recovery system and erased my disk and all that and went to re-download my OS. I was expecting to get the option to re-download Lion but instead I could only re-download Mountain Lion.
My question is since my computer originally came with Lion can I reset my computer so I get OS Lion back instead of OS Mountain Lion?
Thanks for any help. Any answer will be appreciated even if it is saying it is not possible.

Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Erase the hard drive:
    1.    Select Disk Utility from the main menu and click on the Continue button.
    2.    After DU loads select your startup volume (usually Macintosh HD) from the left side list. Click on the Erase tab in the DU main window.
    3.    Set the format type to Mac OS Extended (Journaled.) Click on the Erase button and wait until the process has completed.
    4.    Quit DU and return to the main menu.
Reinstall Lion: Select Reinstall Lion and click on the Install button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
Kappy, a pretty wonderful and very knowledgeable man, has tip for that which I have copied and pasted above

I have a macbook pro with no OS, original install discs and internet recovery is not working. Can I purchase an OS (like snow leopard) and install that onto macbook?

I have recently purchased a macbook pro 2011 that does not have original install discs. The macbook does not currently have an OS and internet recovery does not work. Am I able to purchase an OS like Snow Leopard that actually has a disc and install it onto this macbook?

Does your Mac meet the hardware specs for Snow Leopard?
Mac computer with an Intel processor
1GB of memory
5GB of available disk space
DVD drive for installation
Allan

I have a macbook pro with a mini display port out and would like to know how to connect the video from my mac to a TV with old RCA input video, or a TV with S-video imput. How can I do this, and do I need a video converter?

I have a MacBook Pro that I want to hook up the Mini Display Port video out to a TV with RCA video imput, or a TV with S-video iimput.
How do I do this, and do I need a video converter?
Dennis

there's an adaptor for mini dvi to s-video
a well known auction site would yield results if apple don't stock it

Macbook pro retina battery won't charge fully

Hello,
Im not sure why but my 1 year old macbook pro retina 15inch won't fully charge. It gets to a charge between 75% and 88% and it will at that point stop charging.
I have attached an image below that shows how the battery has stopped charging. I have taken very good care of this laptop and am very surprised to see such an issue.
Thanks,
FF

Have you tried resetting SMC?
Reset SMC. http://support.apple.com/kb/HT3964
Choose the appropriate method.
"Resetting SMC on portables with a battery you should not remove on your own".
Best.

So I have a MacBook Pro 2013. That won't turn on and won't charge.

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