So, I installed itunes on windows xp, but system locks up when I try to sync ipod classic

I recently installed Itunes on a computer with windows xp. At first it recognized my Iphone 4s and Ipod classic 160 g. Went through the standard procedure for registering both products and everything seemed fine. Then I started importing my cd collection with the intention of syncing them to my ipod classic.
I should mention that my previous computer crashed with my original Itunes account(that went with my ipod classic). I didn't know how to recover it so I just started over. When I tried to sync it with my cd collection everything locked up. Itunes and my computer froze up to the point where i had to do a "hard shut off". Although, it still accepts my iphone with no problem. How do I sync both on the same itunes account?

The problem is likely iTunes 10.5, which has loads of sync problems with the iPod Classic. If you look on this forum, you'll see lots of users like you with similar problems. Normally, I'd advise you to read this summary post of mine and consider downgrading to 10.4. But you want to sync both an iPhone and your classic, and you need 10.5.x if you want to use the iCloud features. So I'm not sure what to advise, other than to use the correct USB ports and possibly to disable realtime virus scanning during your sync efforts.

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My Wife got an iPhone at work. IT set it up the first time on another machine, they finally install iTunes on her machine but I don't know if she can sync without loosing Photos, SMS, and other things. She had six months of stuff on that phone?

My Wife got an iPhone at work. IT set it up the first time on another machine, they finally install iTunes on her machine but I don't know if she can sync without loosing Photos, SMS, and other things. She had six months of stuff on that phone?
The problem is she can't update to new software until she connect to iTunes, but she don't want to loose all that info.
My question is:
If she register her apple ID on that new computer, and sync the phone, will she loose everything? or iTunes will back up first (because apple id match) and then sync.
Otherwise, how can I do it? The closest apple store is 3 hours away. thanks!

Before you connect to a new PC, make sure that autosync is disabled in Edit/Preferences/Devices, otherwise her phone will be wiped during the following sync.
If she has data on the phone she wants to save, back up manually:
Disable autosync in iTunes, connect your phone to her new computer and right click on it in the device list and choose backup. iTunes will backup your phone without syncing. Transfer the purchases the same way, choosing "transfer purchases" this time.
When you connect your phone for the first time, all media content will be erased. But you can restore your settings and app data from your manual backup afterwards.
Don't forget to set up at least one contact and event on your new computer to be able to merge calendars and contacts when you sync the phone for the first time.
About backups and what's saved:http://support.apple.com/kb/HT1766
How to back up and restore:http://support.apple.com/kb/HT1414
How to download apps for free again:http://support.apple.com/kb/HT2519
Transferring data is also covered here: http://support.apple.com/kb/HT4137

HT1386 itunes will not recognize any of my devices when I try to sync them

itunes will not recognize any of my devices when I try to sync them. How cn I fix this?

Hello, bone61.
Thank you for visiting Apple Support Communities.
If your device is not recognized by iTunes, I would recommend the steps in the article below. Start with the section labeled Verify that the Apple Mobile Device USB Driver is installed > For Windows Vista, Windows 7, and Windows 8 > Update the Apple Mobile Device Driver. If the issue persists try all remaining steps.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Cheers,
Jason H.

I have a 5th generation Nano. I am using a new PC with the latest Itunes. I am getting error coe 13019 when I try to sync. I have tried the recommended fixes from diagnostics. Any ideas? .

I have a 5th generation Nano. I am using a New PC and latest Itunes. I am getting error code 13019 when I try to sync. I have no problem syncing with an Iphone 4S or an Ipad2. I have tried the procedures described in diagnostics, but without success. Any ideas?
Thank you,
Derek

I have tried the procedures described in diagnostics, but without success.
Quickly doublechecking ... that's the procedures from the following document?
iTunes: Error 13019 during sync

I've been trying to install itunes on windows 7 but apple mobile device will not install

I've finally managed to narrow the problem down to the following file:
C:\Users\xxxxx\AppData\Local\Temp\Rar$DIa0.119\AppleMobileDeviceSupport64.msi: The archive is corrupt
this is the file delivered with itunes and it's definitely causing the problem because when I try to install one I downloaded from
http://www.javakrypt.com/itunes/
it installed ok, however when I try to run itunes the amd driver is installed the ipod connects but itunes has a version issue with the AMD driver and asks for a reinstallation of itunes.
My question to apple is where can I download an incorrupted AppleMobileDeviceSupport64.msi file for the latest release of itunes, and can you pleas everify that the version you are deploying with the current version is not corrupted.(The first file I see when I extract the MSI file has a random character file name with no modified date and a size of 16640. WInrar refuses to extract any files from the msi file.
I believe many people are having this problem and if they can get this file it may their problem as well.

OK I've fixed the problem and my thanks go to redmars.com.au (link below plus copy of solution)
http://www.redmars.com.au/blog/itsupport/327
To summarise what I did I
0. the pnputil -e uninstallation didn't work for me so
1. modified the permissions on the C:\Windows\System32\DriverStore\FileRepository\netaapl64.inf_amd64_neutral_hexidecidforyourcomputer folder so that I could access it
2. I deleted the files in this folder
3. Retried the install from command line with log file enabled but it still rolled back, but in the log file I noted it wasn't finding the netaapI64 files and when I checked the above folder these files were missing.
4. I tried copying the files from the msi file using winrar but this failed passing a file corrupted error message and files copied had a zero byte size (i.e. empty)
5. I copied the files from a friends folder who didn't have this problem files are (netaapI64.cat, netaapI64.inf, netaapI64.PNF, netaapI64.sys and wdfcoinstaller01009.dll)
6. retried the install from the command line and it worked. Started itunes connected itouch, it installed the drivers and the itouch appeared in itunes.
I can now access my ipod from itunes.
The only problem now you face now is how to get the uncorrupted files detailed above. Does anyone have a solution to this? Winrar states files are corrupted. but they obviously aren't otherwis ethe installation wouldn't work.
text for solution here follows :
I recently came across a problem on a Windows 7 64bit laptop where Apple's iTunes was failing to recognise a connected iPhone. It was giving a error that the wrong version of iTunes was installed and I should install the 64bit version of iTunes. As I had no idea how what had been performed up until this point I performed a full uninstall of iTunes. I then downloaded the latest version of iTunes 10.5.1 and ran through the installer. At one point during the install I noticed the install gave the message 'Rolling back action' and thought to myself this cannot be good.
At the end iTunes indicated it had a problem installing and I should try again. The weird thing is if you didn't pay attention to the message you could quite easily click on ok and iTunes will work except it'll fail to recognise any iPod, iPhone or iPad device. To help identify what actually failed to install I checked the windows services management console and found the Apple Mobile Device Service was missing. This makes sense because it's that service which communicates with the iPhone. The question is why was the Apple Mobile Device Service (AMDS) failing to install?
To find out I needed to capture a log file of the install process. A bit of research helped me identify that the iTunes64Setup.exe contained 5 separate windows installer files:
AppleApplicationSupport.msi
AppleMobileDeviceSupport64.msi
AppleSoftwareUpdate.msi
Bonjour64.msi
iTunes64.msi
I needed to extract AppleMobileDeviceSupport64.msi from iTunes64Setup.exe so I could generate a install log. The solution is to install WinRAR which you can download here http://rarlab.com/download.htm. After extracting AppleMobileDeviceSupport64.msi to c:\temp (you can use any folder you like here) I opened a command prompt and issued these commands:
cd c:\temp
msiexec -i AppleMobileDeviceSupport64.msi -log AMDS.log
This will attempt to install the AMDS and generate an installation log c:\temp\AMDS.log. Looking through the log I found the install failed because the format of C:\Windows\System32\DriverStore\FileRepository\netaapl64.inf_amd64_neutral_dc2c bd989eec1514\netaapl64.inf was invalid. I opened the file in question and found it to be completely blank. I coulnd't just delete the files in question because they are protected by the Windows operating system, and anyway the correct method to remove a driver package from the driver store is to use the pnputil.exe tool. However if the driver package didn't complete installation in the first place then it may not work, but it was always worth a try.
To use pnputil I needed to run a command prompt as an administrator. I Clicked Start, All Programs, and Accessories, then right-click Command Prompt, and then click Run as Administrator. From the command prompt type I typed in pnputil.exe -e. This produced a list of installed driver packages. Looking through the list I was looking for something like this:
Published name : oem30.inf Driver package provider : Apple Class : Network adapters Driver date and version : 07/12/2011 1.8.4.2 Signer name : Microsoft Windows Hardware Compatibility Publisher
This is the Apple network adapter driver. The important information here is the Published name oem30.inf. To uninstall the driver use the command pnputil -d oem30.inf (replace oem30.inf with the correct published name for your PC). After this try and the install again: msiexec -i AppleMobileDeviceSupport64.msi -log AMDS.log. If this fails or as in my case the driver package doesn't show in the list of installed drivers you'll need to take more drastic (and potentially dangerous to your PC's health!) measures.
By default the files in the driver repository are read only and can only be modified by the Windows Operating System, and this is for a good reason. I needed to change the permissions on the driver package so I could delete the corrupt files. Caution proceed at your own risk, make a mistake here and your computer may stop working and a system restore or rebuild may be required.
The first thing I needed to do was to take ownership of the folder so I could change the permissions. From windows explorer I clicked on Folder and search options under the organize button. Next I clicked the view tab and clicked on Show hidden files, folders, and drives. By unticking hide extensions for known file types and unticking Hide protected operating system files I was able to view the files I needed to remove. From the windows explorer window I browsed to browse to C:\Windows\System32\DriverStore\FileRepository\, which was now visible and right clicked the netaapl64.inf_amd64_neutral_dc2cbd989eec1514 folder and selected properties. I clicked the security tab and then the Advanced button. Under Advanced I clicked the Owner tab and then clicked the Edit button. From the change owner to: box I selected my username, and then ticked Replace owner on subcontainers and objects and clicked OK to set the changes.
Next I gave myself Full Control to the folder and files. Back on the Security tab I clicked the Edit button, and with Everyone highlighted in the Groups or user names I ticked full control in the Allow column. I clicked OK and accepted the warning message Windows presents about security and access problems. At this point I could delete the contents of the netaapl64.inf_amd64_neutral_dc2cbd989eec1514 folder.
I tried re-installing the Apple Mobile Device Service (AMDS) using msiexec -i AppleMobileDeviceSupport64.msi -log AMDS.log command and I no longer got the Rolling back action error. All that I had left to do now was install iTunes again and the iPhone was now recognized when I connected it to the PC.

Since I updated iTunes locks up when I try to sync.

I have an old 5th Gen iPod classic and made the mistake of updating iTunes. Now when I try to sync iTunes
totally freezes...I can't even end task it and have to cut power to close it. It is obviously a problem with the iTunes
software since the ipod still plays fine. I just can't load any more music on it and Apple ***** for support. Last time
I buy one of these. Anyways, does anyone know where to get older iTunes Software?

Hi,
The only way to gat an older copy of iTunes is through a third party site. Try to Google some. Hope this helps.
xxmitchxx90

Trying to install iTunes on Windows 7 but error message stops installation

I tried installing iTunes 9.2.1 for Windows (64 bit) but after a few moments the installation stops and I receive a message saying "Could not access network location %APPDATA%\."
I read an troubleshooting article that told me I should delete a Temp folder found through the C drive, and the folder was not able to delete, but after opening it and deleting everything that way, almost everything was able to be deleted except for a few files and folders that were "in use" in other places (not sure if that's relative or not, but just for more information).
After deleting the folder I tried installing iTunes again, but the same message occurred. Help?

The response to "Echo %appadata%" should be
C:\Users\UserName\AppData\Roaming
A space in the user name shouldn't be a problem, but creating a new user may fix the problem because it will create the account with default registry settings which will hopefully have the missing %appdata% information.
If you want to check on this before creating the new user, just for curiosity's sake, check the following Registry key:
HKCU\Software\Microsoft\Windows\CurrentVersion\Exp lorer\Shell Folders and check the value for AppData in the right hand pane. If it's missing, then that would explain the problem. It should be as listed above, substituting the UserName with the folder name for the user under Users.
Also check the key
HKCU\Software\Microsoft\Windows\CurrentVersion\Exp lorer\User Shell Folders
The value of this key should be
%USERPROFILE%\AppData\Roaming
More keys to check:
HKCU\Volatile Environement (1)
HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVer sion\Explorer\User Shell Folders (2)
HKU\Sxxxxx\Software\Microsoft\Windows\CurrentVersi on\Explorer\User Shell Folders (2)
HKU\Sxxxxx\Volatile Environement (1)
The values in (1) should have the full path spelled out, the values in (2) should use the %USERPROFILE% variable in the path. If the value under HKU\.DEFAULT is missing or bad, then creating a new user probably won't work either. If that value is missing, then I would recommend a clean reinstall of Windows because there is no telling what else is messed up also.

HT1199 installed itunes on windows 7 , but does not connect to itunes stores and gives error 0x80090318,can U help please

Can you help me here please.I've installed itunes ,my computer's OS is windows 7, but I cannot connect to itunes stores and an error 0x80090318 pops up. Dont know what to do! i did unistalling many times and reinstalling again but the same thing happens.

try this:
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
HT1925: Removing and Reinstalling iTunes for Windows XP
http://support.apple.com/kb/HT1925
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
good luck

Can't install itunes on windows 64 bit system

I tried to install itunes on my 64 bit machine, but with verson 6.0.5, it says this software doesnt support 64 bit systems. I tried to install an earlier version i think its 6.0.4.2 not sure, but it does install on my computer. When I try to open the program and quicktime, I get error box saying the program had a problem and couldn't open. Is there anyway to fix this problem, and is there a way to have the newest version of itunes to work on windows 64 bit?
Windows XP Pro

iTunes and QuickTime have never been supported on the 64-bit version of Windows (look here for the official statement). Some people have managed to get it working (at least tolerably), but from what I've read, a recent update from Microsoft has caused a lot of problems. You might try rolling back recent Windows updates and see if you can get things working again.

Windows vista tells me iTunes has stopped working when I try to sync iPod

I recently downloaded the newest version of iTunes (8.0.2.20), thanks to its incessantly asking me to. Since I downloaded, every time I attempt to sync to my iPod classic, Windows tells me iTunes has stopped working and forces me to close the program. Any help would be greatly appreciated.

I'm not sure if it's taboo on these boards or not, but this is just a friendly "bump" to see if it might catch the eye of someone who has discovered a fix for this behavior.
I did discover a couple of suggestions in my research, neither of which proved helpful to me. The first was to disable the sync function for contacts with Outlook (no joy). The second was to delete the Sync Services folder (which I "temporarily" deleted, but still no joy).
I have found resources that purport to provide sync control over your iPod without using iTunes. They look to be about a $40 gamble, but I may have to try that route (but would really hope that one of the smart people here would have ideas beyond Apple's "elementary "R's"").
Bob

Why does iTunes say there's an unknown error (-54) when i try to sync my iPhone 5c into my computer?

Everytime I try to sync my iPhone 5c onto my computer there's always a message that pops up and says there's an unknown error. I have synced my iPhone to a new computer and have purchased new music on this computer. I have previous music on my old computer which is still on my phone but i want that music off. I just want to start over with the new music i got on this computer. For some reason, the old music from my old computer won't show up on my new computer, but the old music shows up on my iPhone 5c. I have no idea on how to delete the old songs. My iPhone doesn't give me the option. I'm thinking maybe the error has to do something with that. Any suggestions?

The new iTunes has a somewhat different look from the previous version. You can get the old look back if you prefer it by doing View > Show Sidebar in iTunes. Or you can adapt to the new look.

ITunes freezes when I try to sync iPod

I have a 80GB iPod Classic and I just recently switched from a PC to Mac. Ever since the switch I haven't been able to sync with my iTunes library. I plug the iPod in, it recognizes it, begins syncing, and after 50 or so songs everything freezes. At this point all I can do is unplug the iPod (which I know is bad for it, but I have no other option - I've tried waiting several hours and it doesn't unfreeze).
During one of my attempts, I was able to update my iPod software and re-format it to Mac, so I know that is not the problem. I have tried resetting my iPod as well.
Thanks in advance

I have always had this iPod with Mac, but having the same exact problem. It seems others are too, but nobody has any suggestions. Apple doesn't seem to offer any updates or patches even though i've reported this problem at least 20 times. Guess we're screwed.

Recently installed 64 bit iTunes for Windows 7 after system restore. Now I can't sync my Ipod Touch because "library was created by newer version of iTunes." I've gone to iTunes site and got "latest" version with no luck. How can I find very latest vers?

Well, most of details above. But haven done clean (exact order recommended by Apple) uninstall / reinstall. I might have to recreate entire library? Thanks

Well, most of details above. But haven done clean (exact order recommended by Apple) uninstall / reinstall. I might have to recreate entire library? Thanks

Ive used Youtube Converters to download my music, but since ive updated to IOS 7.3 the songs i download, play on my itunes but are greyed out when i try to sync them to my iphone 5? HELP !!

Ive used youtube converters for ages now, but since i did the last update, its just not working? This hasnt happened before with any of the other updates? Ive tried deleting them and redownloading them, using different MP3 converters, they've all worked before but for some reason, itunes are not accepting them ?! Please help, i cant tell you how much its getting on my nerves !
If someone could help me out asap, id be more than appriciative !
Thank you xo

On your iPad tap Settings > Store
Switch Books off then back on then reset your iPad.
Hold the On/Off Sleep/Wake button and the Home button down at the same time for at least ten seconds, until the Apple logo appears.

ITunes 10.6.1.7 locks up when I try to sync my iphone 4

I am having trouble synching my iPhone 4 to iTunes 10.6.1.7. Just synched up my old iPod with no issues. iTunes recognizes my iPhone and then completely locks up. I have to use Windows Task Manager to end the process. Help-!!!

Hello Courtney,
Thank you for the details of the issue you are experiencing when syncing your music to your iPhone. It sounds like iTunes is not able to locate the original file for the song to transfer it to your device. I recommend reviewing the following articles to locate you music files on your computer:
iTunes: Finding lost media and downloads
http://support.apple.com/kb/ts1408
Where are my iTunes files located?
http://support.apple.com/kb/ht1391
Thank you for using Apple Support Communities.
Best,
Sheila M.

So, I installed itunes on windows xp, but system locks up when I try to sync ipod classic

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