So I preordered a album on iTunes and it was priced at 9.99 and when I preordered it bought the two available songs for down load in that album do I still need to pay the 9.99 or will I pay less since it bought the two song when I preordered

If the two tracks have been released early then you will only be charged for the remainder when the actual album is released i.e. $9.99 minus the cost of those two tracks.
From http://support.apple.com/kb/HT5714 :
Some pre-orders include songs that are available for download immediately. When you pre-order, you will be charged only for these songs and you will receive them immediately.

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Hello, i not long ago purchased light room 5 and it downloaded and was working great! but the my computer crashed and i was unable to retrieve it and i am still having problems! i DO NOT WANT TO PAY AGAIN!IS THERE ANY WAY I CAN GET IT BACK!

hello, i not long ago purchased light room 5 and it downloaded and was working great! but the my computer crashed and i was unable to retrieve it and i am still having problems! i DO NOT WANT TO PAY AGAIN!IS THERE ANY WAY I CAN GET IT BACK!

You should be able to download Lightroom 5.4 again, without problems, for free
From Google, type in
Lightroom 5.4 download Windows
or
Lightroom 5.4 download Mac
and please don't type in all capitals thank you

HT1349 I was updating my IOS in iTunes. It was taking over 2 hours and when I went back, there is a symbol on the iPad showing a USB port pointing to iTunes. I do not know what to do next.

I was updating my IOS in iTunes. It was taking over 2 hours and when I came back, there was a symbol on the iPad showing a USB plug pointing to an iTunes icon. When I unplug the iPad from my PC, it goes blank and won't respond.

The restore is not completed. You will have to re-try the restore process again.
Try using this link to re-iniiate the restore.
http://support.apple.com/kb/HT4097

I have an iphone and i was sending a multimedia message and all of a sudden the phone turned off and will not turn on.We have been charging it for almost half an hour or more and it still hasnt turned on. How do we fix it?

I have an iphone and i was sending a multimedia message and all of a sudden the phone turned off and will not turn back on. We have been charging it for almost half an hour or more and it still hasn't turned on. How do we fix it?

Wine, were you charging over the USB Connection or AC Power? We've found in our organization that at times not enough power is generated over USB to recharge it in situations like this...I quote from the email of a fellow technician that i just received today...
I’ve had a couple of users up here bring their iPhones to me so dead that the phone was unresponsive, no matter what we did. One thing that many people do not realize is that the iPhone (iOS devices in general) have power management in them. The power management appears to be set up so that the device will not power on at all until the battery is at a certain minimum level. If the user will plug the device into the power adapter, not a USB port on a computer (laptops especially), and leave it for about an hour, maybe longer, the device will come back to life.
The reason I say they have to use the power adapter is because the USB port is not high enough power to bring the charge up fast enough for the battery to come back out of “hibernation”.
Each time I have had the users do the power adapter plug in, and leave it for a couple of hours, the devices have come back to life
Hope this helps

I need to deauthorize all of my computers, will it affect what i already bought with itunes, digital copies, etc?

I need to deauthorize all of my computers, will it affect what i already bought with itunes, digital copies, etc and once i authorize it again, will I be able to watch everything i had on the same computer with my digital copies and everything else?

No it doesn't affect your files.
Authorization and Deauthorization
Macs: iTunes Store- About authorization and deauthorization.
Windows: How to Authorize or Deauthorize iTunes | PCWorld.
In iTunes you use the Authorize This Computer or De-authorize This Computer option under the Store menu in iTunes' menubar. For Windows use the ALT-S keys to access it.
More On De-authorizing Computers (contributed by user John Galt)
You can de-authorize individual computers, but only by using those computers. The only other option is to "de-authorize all" from your iTunes account.
1. Open iTunes on a computer
2. From the Store menu, select "View my Account..."
3. Sign in with your Apple ID and password.
4. Under "Computer Authorizations" select "De-authorize All".
5. Authorize each computer you still have, as you may require.
You may only do this once per year.
After you "de-authorize all" your authorized computers, re-authorize each one as required.
If you have de-authorized all computers and need to do it again, but your year has not elapsed, then contact: Apple - Support - iTunes - Contact Us.

I can't import MXF files shot on a Canon C300 into FCP 10.1.2. I have the Canon plug in for MXF file to FCP import but FCPX still doesn't recognize MXF files when I try to import. Premiere works fine importing MXF on the same computer.

I can't import MXF files shot on a Canon C300 into FCP 10.1.2. I have the Canon plug in for MXF file to FCP import but FCPX still doesn't recognize MXF files when I try to import. Premiere works fine importing MXF on the same computer. Any help is appreciated.

Russ and Luis,
I did uninstall and re-install Canon XF Utility and the Canon FCPX plug in. Still no luck. I checked the CanonXF64.RADPlug folder is on my computer in the Rad Plugins folder in application support This is where it is supposed to be as far as I can figure out.
Another piece of the puzzle is that footage shot on a Canon C300 in 2013 and I reimported today and it DOES import into FCP10.1.3. Footage shot on a different Canon C300 filmed this summer will NOT import into FCPX. The latter will import into Premiere. But I am trying to work in FCPX, but maybe I shouldn’t be??
Any ideas? (screen shots below)
Thanks.
Peace, Huey
FYI Here is what Canon says
"There is another trick that works sometimes though. Try uninstalling the plugin and XF Utility. Then, install the latest XF Utility, followed by the plugin, in that order."
I did do this but no results. Otherwise they say I need to wait for a new plugin.
Here's 2014 Canon C300 files does NOT import to FCPX
Here's 2013 Canon C300 files does import into FCPX. I thought it was Contents folder but another set of footage shot on C300 does import and there is no contents folder for that.

HT203200 I HAVE JUST PURCHASED LES MISERABLES FROM THE STORE AND TWO TRACKS DID NOT DOWN LOAD. WHAT CAN I DO AND CAN I GET A REFUND FROM THE STORE OR DELETE ALBUM AND GET THE STORE TO DOWNLOAD AGAIN

I HAVE JUST PURCHASED LES MISERABLES FROM THE STORE BUT TWO TRACKS DID NOT DOWNLOAD. CAN I GET ANOTHER DOWNLOAD FROM THE STORE OR A REFUND? ALTERNATIVELY CAN I DOWNLOAD THE WHOLE ALBUM AGAIN FREE?

Try the Store tab in iTunes and Check for Downloads.
If that doesn't work go to the main itunes store screen in itunes and on teh right side under quick links see if you have a purchased secrion - do the tracks appear there for download?
Failing that contact support:
http://www.apple.com/support/itunes/store/

I was using the newest version on OSX 10.7.5 and I was in full screen mode and viewing a photo and it was impossible to exit full screen. This happened at 11:03pm on Friday April 12, 2013. How to fix

I was using the newest version on OSX 10.7.5 and I was in full screen mode and viewing a photo and it was impossible to exit full screen. This happened at 11:03pm on Friday April 12, 2013. I deleted this from my apps and then deleted iphoto from my purchases in macbook app store the search it the app store and it says it has still been installed. What can I do to fix it?

Well deleting it from your machine was not the way to go.
Deleting it from your Purchases List was definitely not the way to go.
So, I'm not really sure how you're going to reinstall it.
But figure that out and we can try help. Contact App Store support. There's a link on the right hand side of the App Store Window. They should be able to get it back on your purchases list so you can reinstall it.

I try to install LR CC in Creativ Cloud (10 times) on Mac and as propose I logout from iCloud and login again. The Start Icon shows for short time an that is all.....is a deinstallation from the old LR necessary?? Or what is to do. Daniel Berne

I try to install LR CC in Creativ Cloud (10 times) on Mac and as propose I logout from iCloud and login again. The Start Icon shows for short time an that is all.....is a deinstallation from the old LR necessary?? Or what is to do. Daniel Berne

Reboot the computer once.
Sign out from Creative Cloud and Sign in .
Important : Try to launch Lightroom CC apps from Apps tab menu. :
Still same issue ? let me know .

HT1688 I am having issues get my email in one of my mail accounts so I tried to "DELETE" the whole account. But my phone will not delete a mail account. And the phone is getting really hot and battery was full 2 hours ago and now at 25%.

I am having issues get my email in one of my mail accounts so I tried to "DELETE" the whole account. But my phone will not delete a mail account. And the phone is getting really hot and battery was full 2 hours ago and now at 25%.

Well, you don't say what happens when you try to delete the account. So I don't know what else to recommend. However, if your phone is not charging, is that the mains charger or the computer USB? Also, if it not showing any change to battery percentage, then something is wrong with the software. The next step in user troubleshooting after the reset is a restore from backup. However, considering the condition of the phone right now, I would be more than willing to say your backup is going to be corrupt. But you can try. If that does not fix the device, then you restore as new, not from a backup. If the phone works, then you can try restoring the backup again, but if it messes up, you are going to have to restore as new again. If the restore as new does not work, then you need to make an appointment at the Genius Bar or Authorized Apple Service Provider to get the hardware checked.

HT1766 Hi there, could someone please help me, i didnt have my icloud on before my iphone 4s broke. I have always used iTunes and everything was backed up on there and now im finding it hard to restore my phone with contacts, photos etc.

Hi there, could someone please help me, i didnt have my icloud on before my iphone 4s broke. I have always used iTunes and everything was backed up on there and now im finding it hard to restore my phone with contacts, photos etc.

Dear Tylerkeefe,
Good morning. Getting notifications that you are close to exceeding your allowance can certainly be alarming. It would be my pleasure to help put your mind at ease.
I understand you are not streaming movies, music, etc. Which these features will use a lot of data. Are you using the Mobile Hotspot on your phone. This may also cause you to exceed your data allowance quickly if you do not power if off after you are done using the feature. To turn off mobile hostpot tap settings>general>personal hotspot>off. Do you have any third party applications that you have installed that may be running a lot of data?
To ensure applications are not consistently running in the background do the following press the menu button at the bottom of your phone twice. All the open apps will then appear. Select and hold the bottom of the screen. A minus sign will then appear in the top left of each app. Select each minus sign to close out the application.
I hope the information given will help clarify what is using a lot of data on your phone. Should you have further questions or concerns, please feel free to reach out to us.
Thank You,
MichelleS_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

This is a weird start to my question; but i went to a music festival today and I was in a mosh pit and it was hot, and my iPhone 4 turned off and I was wondering weather it was from the heat or something else? And what I could do to fix it? Thankyou :)

this is a weird start to my question; but i went to a music festival today and I was in a mosh pit and it was hot, and my iPhone 4 turned off and I was wondering weather it was from the heat or something else? And what I could do to fix it? Thankyou

okay, thankyou for you help anyway

How do i get a radio station number from down load the station tomy ipod, how do i get a radio station number from itunes it only plays on the computer i can not down load the station tomy ipod

How do i get a radio station number from itunes it only plays on the computer i can not down load the station number as it does not show one to my ipod

Which iPod?
iPod Manuals
iPod Models

I have a problem sending mail via smtp. I use a satellite system and the average return time for a ping is 675ms. Is this a problem with mail? If so can I change Mail to accept it. The problem also exists with Lion

I have a problem sending mail via smtp. I use a satellite system and the average return time for a ping is 675ms. Is this a problem with mail? If so can I change Mail to accept it. The problem also exists with Lion and on both my MacPro and my wife's Imac. I also see my mailboxes randomly disconnecting and reconnecting. Any other ideas of a possible cause?

I solved it myself, after the "note" which came back from FF/Mozilla just as I finished my message, commenting on what it was that my system had , I wnnt back to check my plug-ins etc. I downloaded the latest Java, BOTH 32bit AND 64 bit versions and latest Firefox.
Now all is working.
Thanks,
B.

The internet pages don't display properly I'm using osx10.3.3, yahoo for example asks me to update, but I cant find out how to as the apple store just keeps sending back to the same page with no down load option...do i need to up date or is it just my mac

The internet pages don't display properly I'm using osx10.3.3, yahoo for example asks me to update, but I cant find out how, as the apple store just keeps sending back to the same page with no down load option...do i need to up date or is it just my mac

What Mac model do you have? You might be able to upgrade the OS to Tiger 10.4 or Leopard 10.5.
Even browsers for Tiger 10.4 will get the update message.
You could try a newer browser than Safari, which is obsolete, by downloading Firefox v2.0.0.20 at http://www.oldapps.com/mac/firefox.php
 Cheers, Tom

So I preordered a album on iTunes and it was priced at 9.99 and when I preordered it bought the two available songs for down load in that album do I still need to pay the 9.99 or will I pay less since it bought the two song when I preordered

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