So I put money on my iPhone and it asked for the security codes and I don't know them. I need help please ! Thanks.
So I put money on my phone and the security question popped up and I don't know them. Please help ! Thanks.
You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(94170)
Similar Messages
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A USB plug picture is on my screen with an arrow pointing to ITunes. When I connect the Ipod to my computer, it is locked and is asking for
a security code. I do not know the security code.Place the iPod in recovery mode and then restore it via iTunes. For recovery mode see:
iPhone and iPod touch: Unable to update or restore -
i forgot my security question and it won't let me buy any songs but whenever i go to manage my apple id it says i need to tell the answers to the security questions but i don't know them someone please help
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
(96813) -
im trying to make a purchase on itunes and its asking for my security question and i dont remember them its been years since i made this account how can i reset them
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(98991) -
When I go to buy an app that isn't free it asks for my security question but I don't know what my security question is so I go to change it and it said it will send the info to this email that I don't even have. What do I do?
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
4. Account security issues almost always require you to speak directly to an
Apple representative to securely establish your identity as the account holder.
You can set it up so that Apple calls you, either immediately or at a time
convenient to you.
1. Go to www.apple.com/support.
2. Choose Contact Support and click Contact Us.
3. Choose Other Apple ID Topics and choose the appropriate topic for
your issue.
4. Follow the onscreen instructions.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
Trying to get free app on iphone and it keeps coming up verify your payment if you contune its asking for security code of my visa card is this right
It is correct. Update your account settings and information. If the security code is all that is needed to verify your account, that is pretty easy to fix.
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Post 7.0.2 update the response time from keying security code and text is up to 10 seconds. Help please?
Post 7.0.2 update the response time from keying security code and text is up to 10 seconds. Help please?
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HT201303 Keeps asking for my security code and I know it's last 3 on card
Why it won't let me get free apps with my card keeps taking me to billing info and asking my security code
HOW TO FIX "INVALID SECURITY CODE" PROBLEM:
Since apple's "customer support" consists of a whole bunch of ******** derelicts who blame you or your credit card company for this message, I had to take it upon myself to figure out a way around the problem. All you have to do is change your billing information in iTunes from your credit card to PayPal.
I was getting this same ridiculous "invalid security code" message when I knew I had entered it correctly!
It's funny, because PayPal recognized it as a valid account and security code, and now all my apps finally work again.
Open iTunes
Go to the Store
On the right, click on "Account"
Next to "Payment Type", click "Edit"
Click the PayPal logo and either enter your existing PayPal account info or create a new one (as I did)
I'm not a fan of PayPal, therefore I never had one. I created one really quickly and even used the same account that mysteriously stopped working. (AND WITH NO PROBLEMS... THANKS, APPLE)
I really hope this helps anyone with this same problem as it is really frustrating when somebody **cough cough apple** tells you that you're doing something wrong when you know you're not, and takes no liability whatsoever when the error is on their behalf.
Happy Apping.... For now -
I keep being asked for a security code and my account to be verified
I keep being asked to verify my account and a security code even though I am trying to download updates
Launch iTunes. From the menu bar click Store / View My Account / Edit Payment Information.
Make sure your billing information, Security code and expiration date are correct then click Done.
Now try to download updates.
Apple verifies your billing information, even for updates. -
hi can any one help me i have done a factory reset on my i phone but its asking for a apple id thats not mine i have contacted the seller and i have been told that its been removed from find my i phone please help
That is the Activation Lock
There no way around that without the previous owner's AppleID and password.
It is totally worthless to you. Return it an get your money back.
Allan -
Trying to figure out what the numerical code is for renting movies. I'm logged into iTunes and when I want to rent a movie it asks for a code.
Any help is much appreciated...
BartHi bart00
Is asking your code from your Apple ID (what use on App Store etc.) -
I have tried to reset them but the prompt is not coming up.
Go back to the article you asked this question from and use the link to contact the iTunes Store staff in the 'Additional Information' section. If you don't already have a valid rescue email address, you can't reset the questions yourself, and nobody on these boards can reset them for you.
Setting up a rescue email address requires correctly answering two of the questions.
(93197) -
Hi I changed the pin on my iPhone 6, but i can't remember what it is., so my iPhone is now disabled . I have the puk and the phone is connected to the iTunes that it was origionaly set up on . How do I get my phone going again ?
Hello Pjkelly,
From what I can gather, it sounds like your device is disabled and needs to be restored to factory settings. After reviewing your post, I have located an article that can help in this situation. It contains helpful advice concerning recovery mode:
If you can't update or restore your iPhone, iPad, or iPod touch
Use recovery mode
You might need to use recovery mode to restore your device in these cases:
iTunes doesn't recognize your device or says it's in recovery mode.
You see the Apple logo onscreen for several minutes with no progress bar.
You see the Connect to iTunes screen.
Learn what to do if you see the progress bar onscreen for several minutes.
To put your device into recovery mode, follow these steps:
Turn off your device and leave it off.
Plug in your device's USB cable to a computer with iTunes.
Hold down the Home button on your device as you connect the USB cable. Keep holding down the Home button until you see the Connect to iTunes screen.
When you see this screen, release the Home button. If you don't see this screen, try steps 1 through 3 again.
When your device is connected, iTunes will open. You'll see a message saying that iTunes has detected an iPhone, iPad, or iPod touch in recovery mode.
Use iTunes to restore your device. Restoring in recovery mode will erase your device. If you previously synced with iTunes or iCloud, you might be able to restore from your backup.
Get more help
Learn what to do if you don't see your device in iTunes for OS X, or in iTunes for Windows.
If you put your device into recovery mode by mistake, restart it. Or you can wait 15 minutes and your device will exit recovery mode by itself.
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD -
For some reasone app store is not accepting my card, it is asking for a security key, once I write the security key it is still rejecting the card
Often there is another billing issue you can not see from your end that causes this.
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html -
Help I just hooked up my iPhone to my laptop for the first time and i accidentally chose to have it read it as my ipod so all my pictures were deleted off of it. I had not backed it up before. Is there anything I can do? Please tell me my photos aren't gone :[
Did you by chance have photo stream turned on? If so then they might be there. When you restored your phone it deleted everything and they will be unretreivable from your computer.
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