So if tech support can't help, what's next?

My wife & I both have Droid II phones. After the recent software update, our phones turn themselves back on as many from 1 up to 3 times after shutting them down. We have contacted  tech support and to my amazement have not helped us or indentified the problem. So much for getting HELP. Real pain when you're in an important meeting and the phones need to go off and you can't count on it. In this situation, I have had to remove the battery.
Hard reset has not fixed the problem: Tech support said that was pretty much it. So well, are we all stuck with alien software, or just bad support?
In looking through the forums, this is happening with other Droid models as well. So I repeat , is this the best Verizon can do for their customers?

wcoastpi wrote:
My wife & I both have Droid II phones. After the recent software update, our phones turn themselves back on as many from 1 up to 3 times after shutting them down. We have contacted  tech support and to my amazement have not helped us or indentified the problem. So much for getting HELP. Real pain when you're in an important meeting and the phones need to go off and you can't count on it. In this situation, I have had to remove the battery.
Hard reset has not fixed the problem: Tech support said that was pretty much it. So well, are we all stuck with alien software, or just bad support?
In looking through the forums, this is happening with other Droid models as well. So I repeat , is this the best Verizon can do for their customers?
Unfortunately, Verizon doesn't have any answers because they have not gotten any answers from Motorola. It is on Motorola to fix the problem because they made and programmed the phones.
In the meantime, if you are in a meeting. put the phone to silent instead of trying to turn it off. Quick way to put it to silent is from the swupte screen, instead of swiping from left to right, swipe from right to left. That will put the phone to silent.
If you do not want the phone to vibrate, then go to settings->Sound->Vibrate then select either 'Never' or 'Only when not in silent mode'. This will keep the vibration from going off when silent.
I know its not quite the answer you were looking for, but until Motorola puts out a fix for the problem, this will keep you from your phone going off during times you do not want it to go off.

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