So many errors trying to download...going insane!

Question

HI,
I upgraded to itunes 7 and am having nothing but heartache. First, I was having so many problems with my external hard drive, so I disconnected it. Then, I asked itunes to download the 2nd season of Lost, and am having the worst time getting it to download. Here is a list of my problems.
1. Itunes does not download the episodes in order.
2. Itunes downloads for several hours, then gives me a "File seems to be corrupted" number 100008 message, and I lose any amount of the episode I have already downloaded.
3. After a long time, it will say the network connection is lost and stop the download or will simply say the downloading "was interrupted"
I never had these problems with the previous version of itunes and it is driving me crazy. Any suggestions? Is there a way to tell itunes to keep trying to download automatically, even after losing a network connection? Any idea about the corrupted file, or how to get it to download in order? I have spent many hours on this, and have only managed to get it to download 3 shows (out of 30). Grrr.
Thanks in advance.

Answer 1

I, too, have bought and paid for several tracks in the iTunes Store which have not downloaded - all with the same error message.
"zero KB of 0.1 KB - stopped (err = - 100008)"
"There was a problem downloading "track/album/artist".
The file seems to be corrupted. To redownload the file, choose "Check for Purchases" from the Store Menu"
This doesn't work - I have tried it numberous times - over a few weeks for some tracks. The tracks affected are;
- The Nutcracker, Op. 71: Overture / The Nutcracker Overture - Single of the Week / St Petersburg Kirov Orchestra & Valery Gergiev
- Patience / Patience - Single / Take That
- Roots In Stereo / P.O.D.: Greatest Hits (The Atlantic Years) / P.O.D.
- Walk In The Sun / Motion in the Ocean / McFly
- Shoulda Woulda Coulda / Who I Am / Beverley Knight
Other tracks I have downloaded have been fine.
There are also a couple of tracks my mother paid for on her iTunes account for me that have had exactly the same thing happen to them. They are;
- And Thou Bethlehem / The Nativity Story (Original Motion Picture Score) / Mychael Danna
- Mind's Eye (10th Anniversary Version / Jesus Freak - 10th Anniversary Special Edition / DC Talk
- The Nutcracker, Op. 71: Overture / The Nutcracker Overture - Single of the Week / St Petersburg Kirov Orchestra & Valery Gergiev
All other tracks downloaded from this account too have been fine.
Any time I check for purchased music they all pop up, then I have to clear the error - and it's irritating. Also, I have paid for them - over £5 worth over the two accounts now - and would (funnily enough) like to receive the things wot I 'ave bought.
I sent a message to this effect to iTunes support and, eventually, received the following in reply;
On 8 Jan 2007, at 00:22, [email protected] wrote:
Dear luvanddaisies,
I'm sorry to hear that some of the songs you purchased did not download because of an error 100008. I have removed the songs you listed in your e-mail and posted them back to both of your accounts. Please follow these steps to download the songs:
1) Make sure you're using the latest version of iTunes. It can be downloaded free of charge:
http://www.apple.com/itunes/download
Note: Installing the latest version of iTunes will not affect your Library or any items in your account that you haven't downloaded.
2) From the pull-down Store menu at the top, select Check for Purchases (if you're unable to upgrade and are using iTunes 6 or earlier, you'll find this option in the Advanced menu). If you can't find this option, you can also click this link to Check for Purchases:
https://phobos.apple.com/WebObjects/MZFinance.woa/wa/checkForPurchases
3) Enter your account name and password, then click Check.
The missing item should begin downloading and appear in your Purchased playlist. If you receive an error message while downloading, try again after turning off any firewall or web-accelerator software that you may have installed. If the download process is interrupted for any reason, it should resume once you reopen iTunes.
This article provides information about resuming interrupted downloads:
http://www.info.apple.com/kbnum/n93015
If you are still unable to download the songs because of an error 100008, keep in mind that certain types of software can affect the way a computer sends and receives information from the Internet. Here are a few examples of these types of software:
* Firewalls
* Web accelerators
* Ad filters
* Virus protection software
If you have any of this software, and if you cannot access the iTunes Store, you will need to configure these applications to allow iTunes to connect to the internet.
Please refer to the documentation that came with that software, and if necessary contact the software's manufacturer. You'll need to configure the software to allow these domains to send and receive data from the Internet:
phobos.apple.com
phobos.apple.com.edgesuite.net
You may also find a resolution in following article:
iTunes for Mac: Possible iTunes Store errors
http://www.info.apple.com/kbnum/n93459
For assistance in configuring your firewall or accelerator software, you may need to contact its manufacturer or your Internet Service Provider (ISP). When contacting support representatives, it may be useful to have the following information:
"Well Known" TCP and UDP Ports Used By Apple Software Products
http://www.info.apple.com/kbnum/n106439
If your computer is on a network, you may also want to try using a different computer on the network or discuss the issue with the network administrator.
Apple Discussions are a great source of information where everyone from new users to experienced pros can interact and share information about Apple products and their usage. You can find the iTunes discussions group at:
http://discussions.info.apple.com/itunes
If you aren't using a firewall or any of the types of software listed above that might restrict your connection to the iTunes Store, please respond to this email with the following:
- Your complete billing address, for security purposes
- The type of Internet connection you use (such as dial-up, cable modem, DSL, or corporate network)
- The name of your ISP
- Permission to reset your password so that Apple can investigate the issue
Sincerely,
{name deleted for forum post}
iTunes Store Customer Support
No joy yet, I'm afraid - as my most recent missive shows;
Only one of the tracks you have reset worked. The rest are coming up with exactly the same message. Unfortunately, the one that worked is the wrong version of the song - the one I was downloading is;
- Patience / Patience - Single / Take That
The one resent was
Patience (Stripped Down) / Patience Single (Stripped) / Take That
In answer to your other points;
I have the most recent version of iTunes.
My antiviral software isn't obstructing iTunes downloads, as the vast majority are fine. I did, however, try turning it off and redownloading. No joy.
My computer is not networked.
None of the articles helped - and I couldn't find a mention of error 100008 on the support site.
This is true of both the accounts affected.
I had identical problems while in Scotland over Christmas, and was using my MacBook's airport to join my mother's wireless broadband connection (probably aol, not sure).
Here are the details of my own account first
{blah}
- Your complete billing address, for security purposes
{blah}
- Permission to reset your password so that Apple can investigate the issue
ok
Will I have the option to change it back?
How long will this take?
Here are the details of my mother's account - on which I have some tracks to download here on this computer
{blah}
- Your complete billing address, for security purposes
{blah}
- Permission to reset your password so that Apple can investigate the issue
Preferably not - she'll never remember another one - but if you can reset it, then change it back again, fine.
- The type of Internet connection you use (such as dial-up, cable modem, DSL, or corporate network)
Orange Broadband - Livebox, wireless
- The name of your ISP
Orange Broadband (formerly Wanadoo, formerly Freeserve)
The tracks still left in limbo are;
- The Nutcracker, Op. 71: Overture / The Nutcracker Overture - SIngle of the Week / St Petersburg Kirov Orchestra & Valery Gergiev
- Patience / Patience - Single / Take That
- Roots In Stereo / P.O.D.: Greatest Hits (The Atlantic Years) / P.O.D.
- Walk In The Sun / Motion in the Ocean / McFly
- Shoulda Woulda Coulda / Who I Am / Beverley Knight
and
- And Thou Bethlehem / The Nativity Story (Original Motion Picture Score) / Mychael Danna
- Mind's Eye (10th Anniversary Version / Jesus Freak - 10th Anniversary Special Edition / DC Talk
- The Nutcracker, Op. 71: Overture / The Nutcracker Overture - SIngle of the Week / St Petersburg Kirov Orchestra & Valery Gergiev
Aaaaagggh.
I know it's not a big deal in the grand scheme of things - but it is desperately irritating to keep being faced with the error of doom that is the mysterious 100008.
MacBook 13-inch, white   Mac OS X (10.4.8)