So my daughter set a password to lock her ipod and now she can't remember it. I tried to restore to factory settings but it still wants a password. I tried 0000 and that doesn't work. Any ideas what to do to?
So my daughter set a password to lock her ipod touch and now she can't remember it. I tried to restore to factory settings but it is still asking for a password. I tried 0000 and that didn't work Any ideas what to do?
From this Apple support document: iTunes: Specific update-and-restore error messages and advanced troubleshooting
This device is not eligible for the requested build: Also sometimes displayed as an "error 3194." If you receive this alert, update to the latest version of iTunes. Third-party security software or router security settings can also cause this issue. To resolve this, follow Troubleshooting security software issues.
Downgrading to a previous version of iOS is not supported. If you have installed software to perform unauthorized modifications to your iOS device, that software may have redirected connections to the update server (gs.apple.com) within the Hosts file. First you must uninstall the unauthorized modification software from the computer, then edit out the "gs.apple.com" redirect from the hosts file, and then restart the computer for the host file changes to take affect. For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod—follow steps under the headingBlocked by configuration (Mac OS X / Windows) > Rebuild network information > The hosts file may also be blocking the iTunes Store. If you do not uninstall the unauthorized modification software prior to editing the hosts file, that software may automatically modify the hosts file again on restart. Also, using an older or modified .ipsw file can cause this issue. Try moving the current .ipsw file, or try restoring in a new user to ensure that iTunes downloads a new .ipsw.
Error 3194: Resolve error 3194 by updating to the latest version of iTunes. "This device is not eligible for the requested build" in the updater logs confirms this is the root of the issue. For more Error 3194 steps see: This device is not eligible for the requested build above.
B-rock
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iphone 4: Home Button Not Working. The home button only works when it is connected to iTunes, once i disconnet it does not work, i have tried a restore to factory settings but it still is not working. Any suggestions?
Apple, as I said, does not repair your iPhone. All hardware service issues are handled by replacing the unit. So they can't handle the home-button issue without also addressing the issue of the cracked screen, for which they'll almost certainly charge you. But you can make an appointment at an Apple Store or call Apple tech support and plead your case.
Regards. -
My daughter was playing with her Ipod last night and set a 4 digit passcode on her Ipod, well now she can't get on it due to she changed it several times and now she can't remember the correct passcode. Any help on this will be appreciated.
Forgotten Screen-Lock Passcode
Connect the iOS device to your computer and try to make a backup
iOS: How to back up
Then restore via iTunes. The iPod will be erased. Place the iOS device in Recovery Mode if necessary to allow the restore.
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
My daughter made an iMovie project using picures from her Camera Roll and then delted the pictures from her camera roll and now she can not export the project. Does anyone know of a way to still export this project?
jkrijgsman wrote:
Does anyone have a good workaround for burning a DVD from an iMovie project now that iDVD is no longer around?
There's Toast.
http://www.roxio.com/enu/products/toast/titanium/
$79.99
Final Cut Pro X will also burn DVDs.
$299.99
How large is your movie? Is it possible that you could output it as a QuickTime file and then burn that as a data DVD? Is uploading to YouTube an option?
Matt -
just tried installing new iphone5 on MAC -
my att phone conncection doesn't work for phone calls
any idea what i might be doing incorrectlyno, but have you called AT&T and reported the issue?
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I've added ios6 to my new ipod but tried then to restore the factory settings. It won't extract any settings and the itunes then tells me that the server cannot be reached or is unavailable. I've been trying all day. Now the ipod has a itunes sign and a computer lead pointing towards it on the screen and this is frozen. It won't switch off or do anything else. Any ideas as this is now driving me crazy.
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
HT1766 My daughter put a password on her i pad and now she can't remember it. What do i need to do?
My daughter put a password on her i pad and does not remember it. How can i unlock it for her. I made an appt with the apple store for Monday?
How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
You may have to do this several times.
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
Cheers, Tom -
we had a contaminated email and now we cannot send emails. Our service provider advises that 'Mail' settings may be compromised. but were not willing to get into resetting. How can this be fixed ?
jenfromwa wrote:
we had a contaminated email and now we cannot send emails.
Not exactly sure what you mean by contaminated, but there is currently no known e-mail that could impact the Apple Mail application as you have described.
Without knowing who your e-mail provider is and what type of account (IMAP or POP3) we can't advise you as to what those settings might be.
One way to fix it would be to delete the account from Apple Mail Preferences->Accounts and add it back. -
tried updating to ios 6 on iphone 4 has completely shut my phone off tells me i have to plug into itunes and restore to factory settings but will not let me do this?? need help???
Interceptor94 wrote:
What should I do short of restoring my phone to factory settings?
Nothing. The message means you MUST restore your phone to factory settings. There's no way around this . Your phone is in recovery mode. That's the only way to get it out. -
In iTunes, how do I switch to an Ipod nano from and old ipod that doesn't work any more
in iTunes on your computer, how do I switch to an Ipod nano from and old ipod that doesn't work any more? It has all the folders and songs I had on my old ipod, but does not recognize my ipod nano and cannot sync with it?
Hi bob12345S,
If your iPod nano does not appear in iTunes when connected to your computer, you may want to troubleshoot using the steps on this page -
Apple - Support - iPod nano - iTunes Troubleshooting Assistant
http://www.apple.com/support/ipodnano/assistant/itunes/
Thanks for using Apple Support Communities.
Best,
Brett L -
My daughter used a password to lock her ipod touch and she cannot remember it. How do we unlock her ipod. Any assistance is wonderful
To circumvent an iPod with a forgotten passcode you would need to restore the iPod to factory settings. This will remove the software and data/content from your iPod as well.
To put your iPod/iPhone into recovery mode:
1. Make sure the iPod/iPhone is connected to a computer with iTunes installed on it.
2. Hold down the sleep/wake button(top button) and the home button at the same time until the iPod/iPhone screen goes black then shows the apple logo( usually 10-15 seconds).
3. Once the apple logo appears on the screen, let go of the sleep/wake button and keep holding the home button.
4. The ipod/iphone screen should show an itunes logo and usb cable if you were successful. A dialog box will appear in iTunes that states an iPod/iPhone in recovery mode has been detected if you are successful.
5. Click ok, then click the Restore button
After that you should be up and running in no time!
I hope that this is helpful. -
My daughter locked my iPod with a code and now she does not remember it It is locked and it will not work connected to iTunes
Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions
1. iOS- Forgotten passcode or device disabled after entering wrong passcode
2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
3. Restoring iPod touch after forgotten passcode
4. What to Do If You've Forgotten Your iPhone's Passcode
5. iOS- Understanding passcodes
6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
Forgotten Restrictions Passcode Help
You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
Also, see iTunes- Restoring iOS software. -
I downloaded what's app and snap chat and it keeps coming up about connect to I tunes to turn on push notifications. I'm connected and turned them on but it still says I haven't when I have opened the app. Any ideas how to solve it?
Hey did anyone get back to you on what you can do? I'm having the same problem, it's bugging me! Lol
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I'm trying to put playlist onto cd. My computer has built in cd rom/dvd player that doesn't work, I purchased an external dvd rom which plugs into my computer via usb. iTunes recognises when I have inserted a cd to play but will not burn to it. help!
Portsian wrote:
I'm trying to put playlist onto cd. My computer has built in cd rom/dvd player that doesn't work, I purchased an external dvd rom which plugs into my computer via usb.
Is it also a CD/DVD burner? Or is it kjust a CD/DVD player? -
How to Create a Bootable Flash Drive to do a clean install of Lion. I have tried to use the InstallESD.dmg but it still will not do a clean install so that I do not have to do a reinstall from the Recovery (That just re downloads and takes over 6 hours)?
The system I'm have is a Mac-mini that had SL on it and no SuperDrive. I have also call Apple Support and they have really have not been to much help over 1st did my up grade to Lion and Installed the Lion Server.... it lost my SSL that I paid for and kill almost on of my server setting, plus kill all my web servers (using apache vhosts), and not to say the LDAP will even let remote users login to your laptops.
PS: There is no way that I'm going to buy a Install USB from Apple... They have over billed me over $300.00 because the Apps Store still has bugs (Glad I did not write that App/Service)
If there is anyone that can give in the information to create a USB install stick, I would be very thinkful.Here you are bro, courtesy of "softpedia.com"....brilliant site!!!
If you ever had problems with your Mac OS X installation you know that the first thing you should do is to check the startup volume using Disk Utility.
After the check has ended and, if the errors exceed a certain level of seriousness, the Disk Utility application will require you to restart your Mac and use its Mac OS X Install disc counterpart.
Other users may have to reinstall OS X altogether, but will find, or already know, that their SuperDrive (a CD/DVD reader and write combo drive) is not functioning properly and it will not be able to read the Install disc.
Although this might happen to Mac OS X Leopard users due to faultyhardware, the vast majority of problematic SuperDrives will be encountered inside Snow Leopard running Macs.
This is due to the updated SuperDrive firmware included in either the Install disc or the software updates one has to install to reach the latest version of OS X, namely 10.6.6.
This can be fixed by flashing the SuperDrive’s stock firmware using free command line tools that one can find for free online (I will write about this process also, but at a later time because this article only focuses on allowing you to create your own alternative USB boot disc).
If you are reading this last bit of information with skepticism, than you should know that it happened to me too. Despite all my tries to make it work properly, the SuperDrive kept on munching any inserted DVDs and just popped them out in about twenty seconds.
The workaround to this issue was to create my own Leopard bootable USB memory stick. I am not suggesting a Snow Leopard bootable stick mainly because there are lots of users that have decided to buy the cheaper, Upgrade version, which I have not tested and, therefore, I’m not sure if it will work properly once written to a USB disk.
And now, here are the exact steps you should follow in order to obtain a fully bootable Leopard (or Lion) Install disc.
Step 1 (If you already have the Leopard install disc DMG file you can skip to Step 2)
Launch Disk Utility (you can find it inside /Applications/Utilities). Here select the Leopard Install disc in the list of drives on the left and click on the New Image menu entry at the top of the window. A save message will appear where you will have to select the Desktop as a destination.
Step 2
After Disk Utility has finished creating the Leopard DMG, insert your USB stick and erase all data and reformat the disk. To do this select the USB in the list of drives on the left and, after clicking on the Erase tab on the right side of the window, choose the Mac OS Extended (Journaled) format and click the Erase button beneath.
Step 3
After the USB has been reformatted, download the SuperDuper app from HERE and launch it. Once SuperDuper starts, you will only have to select the DMG in the Copy drop-down menu, your USB memory stick on the right and hit the “Copy Now” button.
One can also use Disk Utility for this task but creating a bootable USB stick failed 2 out 4 times when copying the DMG to the stick (with the exact same settings each time). Creating the bootable stick using SuperDuper proved to be the perfect way to do it because it worked each of the 4 times I tested it.
The steps above can also be used to create a bootable Mac OS X Lion USB by using the InstallESD.dmg image you can find inside the Lion installer (named “Install Mac OS X Lion.app”) downloaded from the Mac App Store in the /Applications folder.
To locate the InstallESD.dmg right click the Lion installer, select the “Show Package Contents” entry, go inside the “Contents” folder, and from there into the “SharedSupport” folder. Inside this folder you can find the InstallESD.dmg you can use to create your own bootable Mac OS X Lion USB stick. To do so, go to the third step described above and use the InstallESD.dmg as the DMG to be copied to your USB disc.
That’s it! Once the process ends you will have a fully bootable Leopard (or Lion) USB disk that you can use as an alternative to the Apple’s DVD Install disc that comes bundled with all Macs.
To use your newly created bootable disk you will have to restart the Mac, press and hold the OPTION key until the StartupManager appears. Here, select the Mac OS X Install disk using your keyboard arrows and press return to start from the selected drive.
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