So what are you going to do about it?

What are you going to do about these iPad2 shipping problems, Verizon? Your plastered dates of "3-4 weeks" has passed and we are now in week 5+ with nothing to show for. How is this problem going to be rectified? I'm tired of talking to phone reps that have no information because they can't see store systems, and I'm tired of retail stores that hide the screen and blurt off "it's in the warehouse system, but that's all the information we have right now." **bleep**!? You guys got my money over a month ago. Apple has been back to 2-3 week delivery estimate for at least a week now. I would love an answer. Maybe this board will be more successful than actually talking to you guys in person or over the phone. I would love a response, even if it's through private message or email. I've tried your other routes.

On yesterday, I was extremely fed up with waiting as I just hit 4 weeks (ordered March 22nd), I told my CSR (in an email) to cancel my stinking order, demanded my money back, called the 800 number three or four times to gripe and complain and I FINALLY GOT SOMEBODY ON THE PHONE that cared enough to actually do something about it!  I'm sure all you have experienced the same thing where the rep on the 800 number is just briefly glancing at the order and then giving the company line.
I pressed yesterday and told the rep I needed someone that would escalate this and give me answers because there was certainly a Black 32 GB/3G with my name on it and that someone just had to push the right d**m button to match it up with me. Well she placed me on hold for 5 or 6 minutes maybe even longer but it was worth the wait.  She told me that she did not have access to see anything with my order but that she got a floor supervisor because she too was concerned that my wait had been too long (going on 5 weeks on this Tuesday).  The Supervisor did have the magic access and was able to determine that my shipping date is Monday, April 25th and that I'll have it on two days Fedex delivery (April 27th)!!  I felt relieved to hear this and so was the CSR and she told me how excited she was to be able to provide me relevant information!  On Monday, I should finally have a tracking number and hopefully my package will arrive as promised.
I will gladly return to this forum on Monday evening with an update but I must stress to each of you who were like me languishing on 4 to 5 weeks to make the same call to 877-807-4372 (regional Telesales) number.  Give them your location code and they can tell you which region you ordered from if you ordered by phone.  I live in Texas and my call was handled by the South region for Telesales and their number is 800-256-4646.  Please don't waste your time calling the general Customer Service number (800-922-0204)....you need Telesales and you specifically need your regional team that you ordered from.  Press the CSR to check with a supervisor to gain detail shipping information because it is their beyond the grasp of the CSR!!!

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    After looking through the vairous bits on this website regarding vista compatability and the Zen xtra, it appeared that i needed to upgrade the firmware to the plays for sure system.
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    If i try and run the formware update again, it gets as far as the language selection, then says that the player is not conected, despite the fact that it is conected via USB.
    I downloaded the firmware update in good faith after carefuly reading through the various bits of support information about vista support ( ie requires play for sure firmware for nati've MTP support) and now im left with somehting that can either display Firmware error or REscue mode.
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    JKerki wrote:
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  • Hey Apple when are you going to fix the problems with IOS 8.3??

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