So, why does a faithful BT customer like meend up ...

So, why does a faithful long-standing BT customer like myself end up being hounded down by a debt collector acting on behalf of BT? It seems that after I paid a fee by card over the phone 18 months ago, it has only now come to light that you didn't take the payment. An admin error on your part surely, and not my responsibility. So why are you now threatening to send the debt collectors to my home and why are you charging me admin fees for the privilege? Perhaps you could shed some light on why I should a) pay for your mistake and b) remain a BT customer? I look forward to hearing your response and hope it is more coherent and understanding than the response I received after spending an hour on the phone to your operatives this morning. Thanks

Hi Clairecopemen,
Welcome to the forum and thanks for posting. I can look into this for you. Drop me an email with the account details and a link to this post for reference. You’ll find the contact us form in the about me section in my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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