So with out me knowing my bosses daughter bought things last night on this game that i have no idea what it is...could i get a refund?
So with out me knowing my bosses daughter bought things last night on this game that i have no idea what it is...could i get a refund?
Welcome to the Apple Community.
Apple's policy on sales of digital content is that all sales are final. If however you wish to appeal to Apple, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.
Similar Messages
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At some point, I don't even remember doing this it must have been so long ago, I set a restrictions passcode on my phone. This has become a problem now because I have so many apps that I do not ever use that take up so much space I can no longer take pictures or put more music on the device. I have read that I need to restore to factory settings but that once I do that I cannot restore to a backup because restrictions passcodes are saved in backups. Is there any way for me to restore my phone to factory settings and then get all of my contacts and perhaps as much other data back as I can? I have tried every passcode I can think of for the restrictions passcode (24 times! to the point that ever time I try and fail I cannot try again for an hour. To say the least, this is quite frustrating as is limits what i can do with my phone on a daily basis, whether it be music or taking pictures and videos etc. Can someone please help me solve this problem without losing minimal data? I have already backed the phone up to my computer as well as iCloud. Even the woman at the apple store told me I had to restore it to factory but was too busy to get further into it and I didn't have a genius bar appointment. If all else fails I can make an appointment and go in there. I just thought I may as well ask on here first to see if there was a way I could do it myself. Thanks for reading and hope you can help me!
-MikeYou can't. Restoring new means everything is erased. If you have a backup made before creating a restriction code, then you can restore that backup, but none later.
Placing your device into recovery (DFU-Device Firmware Upgrade) mode:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the
other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds
until the red slider appears, then slide the slider. Wait for the device to turn off.
* If you cannot turn off the device using the slider, press and hold the
Sleep/Wake and Home buttons at the same time. When the device turns off,
release the Sleep/Wake and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the
device. The device should turn on. Note: If you see the battery charge warning,
let the device charge for at least ten minutes to ensure that the battery has some
charge, and then start with step 2 again.
4. Continue holding the Home button until you see the "Connect to iTunes" screen.
When this screen appears you can release the Home button:
5. If necessary, open iTunes. You should see the following "recovery mode" alert:
6. Use iTunes to restore the device.
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Additional Information:
If you have a problem getting into recovery mode then try: RecBoot: Easy Way to Put iPhone into Recovery Mode.
Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information. -
Hello im trying to "erase all content and settings" on my iphone 4, but it keeps asking for a 4 digit passcode and i have no idea what that passcode is. It's none of my previous passwords I've had on the phone since i've used it. How do i find out that Passcode?
Are you sure it's asking for a four digit code?
iOS 7 has a new feature called Activation Lock. It requires your Apple ID and password before doing something like an iPhone reset. This is a new anti-theft feature. -
I had the replacement hard drive installed and the tech said he left the password open. My old password does not work. I can use the computer, but I cannot log in to add new wireless devices or to download programs. I recently tried to download Adobe Flash player, and I needed to log in but could not. I can downloan security updated from Apple and the machine will shut down and restart, without me needing to enter a password. I bought this computer from Apple directly in 2007. Is this a case where I need to send it to them since they can verify that I own it, or can I get help with this online or from a local computer tech?
If you use Lion, boot into your recovery pressing Command and R buttons, press "Utilities" menu, open Terminal and write:
resetpassword
If you have Snow Leopard, boot into your install DVD pressing C button, click "Utilities" and press Password Reset -
Error when syncing my daughters iPad: "Could not sync apps to iPad because apps installed on iPad could not be determined."
I have no clue where to go from here. Any ideas?https://discussions.apple.com/message/17259204#17259204
https://discussions.apple.com/message/16469359#16469359 -
Apple itunes take money out of accounts with out us knowing about it and Itunes have no phone support...to help get your momey back....did a pc take the money out....I have spent 4 hours of my time trying to delete info to no luck
If you believe that your account has been hacked then change your password, contact your credit card company about reimbursement, and let itunes support know that you may have been hacked.
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my wife left to another state and she receive all my imessages on her iphone i want that to stop how do i remove her with out her knowing>?
Try
<https://selfsolve.apple.com/deregister-imessage> -
I just got an ipod 4th gen from my friend and he said he hasnt used it in awhile and doesnt know the password. So i tried to restore it but i keep getting an error 3194 message and i have no idea what to do. Please Help me!
Hi hachlerb21,
Welcome to the Support Communities!
The article below may be able to help you with this.
Error 3194, Error 17, or "This device isn't eligible for the requested build"
http://support.apple.com/kb/ts4451
I hope this information helps ....
Have a great day!
- Judy -
just recently i couldnt dowload a app with out an error 1004 keep popping up how can i fix this so i can download apps off my iphone 4 again?
Create your own user account on your computer, open iTunes, log into your iTunes account on the iTunes Store then sync your iPhone.
http://support.apple.com/kb/HT1495 -
When my 6 year old daughter plays the free games that I have downloaded for her IPAD and IPOD, I am now getting upgrade charges on these free games to my AMEX Card. Why is this happening and how do I get my AMEX card off of the IPAD and IPOD?
She is making in app purchases. Probably not knowing what that means to your monthly credit card bill. Use the Settings app to enable restrictions and turn on restrictions for iTunes, App Store and in app purchases, mabe some others too. The restrictions will be set with a passcode to prevent your daughter from changing them.
Settings > General > Restrictions -
i have lost my iphone 5. The person who has my phone right now is still using my game center id to play one of my game that i have in that phone named "Clash of Clan". Could you guys help me to sign out this icloud's ID and game center's ID from that phone for me, or anyone knows how to do this, please mail back to me. Id : "[email protected]" Thanks.
As far as I know you can't delete the primary email address for an iCloud account. It's assigned when the account is created. But your neighbor wouldn't have been able to get into your iCloud account without your Apple ID and password. Are you sure the account wasn't still on your phone when you gave it to him?
You could migrate a copy of your data to a new iCloud account but I would still be concerned that someone else was using my old account, which presumably still has your data in it.
I'm fairly certain that you're going to have to have iCloud support help you sort this one out as they may have the ability to make changes to an existing account that users can't. Make an appointment with the genius bar at a nearby Apple store and have them take a look at it. If necessary, they should be able to contact iCloud support for you. -
I am using Outlook on my Imac, which is linked to the Windows Exchange Server. All off a sudden I keep receiving messages saying that the message Re: xxxx cannot be synchronized with the exchange server. When I delete the message from my local mail box, all is fine, but after a while another one pops up. The error code is 18493. Does anyone have an idea what could be going wrong???
Thanks for your help already now!Hello Wolfgang,
I get the same error, but I cannot figure it out too. I hope you or I get some responses back! I do not know why there isnt an edit feature in outlook to acknowledge the individual alarm so it does not alarm again!
Fil -
Hi I have a new mac book pro. I am swopping over from an imac. An authorize this computer message has come up for an old itunes account. I have no idea what the password is. Is there a way to find out or transfer to my new account?
Let me see if I've gotten this right! You want to remove an account from BOTH machines? Do this for your new machine first, then for the other.
Click the Apple logo on the top left of the screen, System Preferences, Users and Groups (under Systems), unlock the lock in the window if its locked (you need to know the password), select the user that you wish to remove, and click the - sign next to the + sign for Login options. A window will pop up with some options. Select Delete this user and securely, and click 'Delete user'.
After this, do an update from the App Store.
Thats all there is to it.
For the other machine repeat the process except for one thing. Before you delete the user in this case YOU, you will have to give Administrator priviledges to your son bu checking the box 'Allow user to administer this computer'.
Do NOT do anything from Finder ... if you dont know how to fix the consequences of the problems caused.
There is no need to unauthorize your iTunes account on your new machine. Do it on the old machine though. -
Sorry didn't know that the first step was just supposed to be "subject".
So here it is again.
"I am transfering my stuff from my lap top to my desk top (both Mac). I cannot get my CS4 to open. It gives me a 150:30 error, licencing thing. I have no idea what to do and after hours of searching none of what I found helps. I don't know anything about this stuff so please don't answer with "maybe this willl work, or maybe that." I need a real answer please and I cannot find a way to actually contact Adobe. I also don't have a disk drive on this Mac. Thanks"
Also please feel free to e-mail the answer because I hate looking for these answers online. It takes me forever to find this section. Not that I have even even gotten a real answer.
[email protected]Hi Sonia,
While transferring Adobe from laptop to PC the licensing files got corrupt and the right way to use Adobe Applications is to install first as transferring from a different machine can give you problems.
You can try steps from this article if that helps otherwise you have to reinstall and manually delete some files , everything is mentioned.
http://helpx.adobe.com/x-productkb/global/error-licensing-stopped-mac-os.html
You can download CS4 from here:
Download CS4 products -
Macbook pro keeps cutting out then wont turn on for a while then when it does same thing happens! Happens with charger plugged in or not and green charge light stays on even when it cuts out and cant be turned on! Does any1 have any idea what the problem is?
Try SMC and PRAM resets:
http://support.apple.com/kb/HT3964
http://support.apple.com/kb/ht1379
Ciao.
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