Social Miner 9.0 and CCX multisession chat in CAD

Hi!
We want to use a Single CAD client using multi chat windows in the integrated webrowsers.
Of course we will use several Chat Agent-id's one per chat session. We know that in UCCX 10.5 there will be support for 2multisession chat" but until then we want to use several webbrowsers in the CAD for chat
Question: is this possible=?
rgds Mikael

Hi Mikael,
For Multisession you will need SocialMiner 10.5 with CCX 10.5. SocialMiner 9 will not work for multisession.
Please find the answers to your questions below -
1) We are working to deliver the feature to set aliases for agent which if set will land up in the customer page instead of the login id.
2) We don't have the auto trigger, what we have is a auto answer which suggests that no agent is available currently. This is notified as soon as customer sends the issue request.
3) We don't support this. However you can play with browser profiles and can launch multiple browser instances in different profiles and have multiple logins on stand alone browsers. This is not tested and I am not sure if the feature will work end to end.
Thanks and Regards,
Praveen

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