Social Miner 9.0 Facebook Reply error
Hi,
We have completed the Social Miner installation as well as have configured the Facbook Fanpage and twitter feeds. We have installed the latest COP file for version 9.0.1 as well.
The problem we are facing is that we are able to see only the feeds from Facebook but we are not able to reply. We get the error in Firefox as there was an error posting the comment on facebook.Unknown Third party error.
I have attached the error. Please advise if thisis an authentication issue or if its better to open a case with TAC?
It is a defect CSCuo95524
The reason: – FB changed their permissions so:
Symptom:
User tries to reply to a Facebook post, or like or unlike a post, and gets the following error: "There was an error posting the comment to Facebook Unknown Third Party Error"
Conditions:
SocialMiner Facebook feed authenticated to Facebook page using Facebook Admin user.
Workaround:
Facebook has changed their permissions. To work around the problem, create a new Facebook user who has permission to post to the page, but is not an admin user. Reauthenticate the SocialMiner Facebook feed with this new user.
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can anyone help me in resolving this issue? Any feedback would be appreciated?Hello Fayiz,
What is the version you are using?
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Facebook Authentication Error Message 2/26/12
Is the Facebook app. for the Droid down today? I ask because my Droid hasnt been working properly lately and I have no idea if its just my phone or if the whole Facebook app for the Droid not working? Sorry for a silly question.
It started working a few hours after i posted this. the issues i have been having is that the the phone freezes and does force close. it will also automatically change the time to a completely random time zone. i get that authentication error message even on my email account that is synced to the droid.
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Date: Mon, 27 Feb 2012 09:15:50 -0700
From: [email protected]
To: [email protected]
Subject: - Re: Facebook Authentication Error Message 2/26/12
Re: Facebook Authentication Error Message 2/26/12
created by Cody21 in DROID X by Motorola - View the full discussion
Are you still having the problem? Mine was working fine yesterday when you posted that question, as it is today. when you say "not working properly", can you be more specific?
Reply to this message by replying to this email -or- go to the message on Verizon Wireless Community
Start a new discussion in DROID X by Motorola by email or at Verizon Wireless Community
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I'm on a Mac. I published successfully in Facebook once; every time since then I get an authentication error notice. I've looked at (dated) forums but can't figure out what to do. Do I uninstall/delete the plug-in from Lightroom? from Facebook? Step by step instructions greatly appreciated!
It started working a few hours after i posted this. the issues i have been having is that the the phone freezes and does force close. it will also automatically change the time to a completely random time zone. i get that authentication error message even on my email account that is synced to the droid.
overall i like my droid, it just seems very temperamental.
thanks for your response.
Date: Mon, 27 Feb 2012 09:15:50 -0700
From: [email protected]
To: [email protected]
Subject: - Re: Facebook Authentication Error Message 2/26/12
Re: Facebook Authentication Error Message 2/26/12
created by Cody21 in DROID X by Motorola - View the full discussion
Are you still having the problem? Mine was working fine yesterday when you posted that question, as it is today. when you say "not working properly", can you be more specific?
Reply to this message by replying to this email -or- go to the message on Verizon Wireless Community
Start a new discussion in DROID X by Motorola by email or at Verizon Wireless Community
© 2011 Verizon Wireless
Verizon Wireless | One Verizon Way | Mail Code: 180WVB | Basking Ridge, NJ 07920
We respect your privacy. Please review our privacy policy for more information.
Not interested in these emails anymore, or want to change how often they come? Update your email preferences. -
Any ideas on and error that says: The operation couldn't be completed. (com.facebook.sdk error 2.)
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10shamrocks wrote:
I got an error stating: the operation couldn't be completed. (com.facebook.sdk error 2.) Any ideas on what is wrong?
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Social miner + CCX chat configuration
hay
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in the campaign feed, the social contact is going up every massege ,and the agent desktop web page is login status
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shohamCUIC is within UCCX and is supported in BE6K no issues there. Social Miner is a separate VM and isnt' one of the supported apps from all the documentation I have seen. Social Miner is used for web chat but isn't really solely dedicated for CCX, It can also be used as a standalone app.
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CCEH-CCP-SVR-LIC
However this part is showing Invalid when we attempt to order it. Is there a top-level part # that this needs to be ordered under?
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https://communities.cisco.com/docs/DOC-18916 -
Hi team
My client would like to implement social miner CCX 9.x but their concerns are that the server sits on the internet facing zone DMZ and the data base that house the transcript for web chat resides in the DMZ instead of the secured zone.
Any suggestions out there from any experts will be appreciated.
Sent from Cisco Technical Support iPad AppHello Fayiz,
What is the version you are using?
Regards,
Shabeer -
Hello,
I have been testing UCCX 9.0 Chat functionality integrated with Social Miner, and found the following things:
There is a way to configure UCCX in such a way that, Chat sessions will not be presented to Agent, if that Agent is already on a Voice Call. This is ok.
But when testing inverse, I have found that, when Agent is having an active Chat session, the Voice call is still presented to operator if he/she were in Ready state. So Agent should manually set the Voice state to Not Ready each time, so that when chatting the new voice calls will not get to him.
Well, is there a way to tell UCCX not to send new Voice calls to Busy with Chat Agents automatically, so that Agent will not have to change the state manually each time as the new Chat session is presented?Hi,
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Cisco Social Miner 9.0 with CCX multisession chat
Hi There
We are currently testing Social Miner with a customer customer and would like to know the following below
When the Agent start a chat session with a customer the "login-user-id" is shown to the custome.r Can we rather get the “Display name displayed in the web chat instead of the “login user-id” (as it is now).?
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Please find the answers to your questions below -
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Thanks and Regards,
Praveen
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