Social miner + CCX chat configuration

hay
i integrated cucx with social miner ver 9
the integration is fine
after fill in the html web i recive the massege "All customer care representatives are busy assisting other clients. Please continue to wait or try again later."
in the campaign feed, the social contact is going up every massege ,and the agent desktop web page is login status
the issue is that i dont c the chat working in the agent desktop at all
i dont recive nothing....like somthing is missing......
any ideas???
tk
shoham

CUIC is within UCCX and is supported in BE6K no issues there. Social Miner is a separate VM and isnt' one of the supported apps from all the documentation I have seen. Social Miner is used for web chat but isn't really solely dedicated for CCX, It can also be used as a standalone app.
Srini

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