Social Miner - UCCX and position in Chat queue

Hi
Position in queue for web chat customer. It is possible?
UCCX is integrated with Social Miner for webchat.
Alex

its not available in UCCX - 10.6 , May be in future release

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BU Stance on CUIC and Social Miner (CCX Web Chat) on BE6000

Could the BU give the field some clarification on support of both CUIC and Social Miner (for Web Chat) co-resident on the BE6000 platform? Both applications require VMs and are a part of the CCX 9.0 release. These applications are not mentioned in the "gang of eight," however one could argue they do fall under CCX.

CUIC is within UCCX and is supported in BE6K no issues there. Social Miner is a separate VM and isnt' one of the supported apps from all the documentation I have seen. Social Miner is used for web chat but isn't really solely dedicated for CCX, It can also be used as a standalone app.
Srini

Social miner + CCX chat configuration

hay
i integrated cucx with social miner ver 9
the integration is fine
after fill in the html web i recive the massege "All customer care representatives are busy assisting other clients. Please continue to wait or try again later."
in the campaign feed, the social contact is going up every massege ,and the agent desktop web page is login status
the issue is that i dont c the chat working in the agent desktop at all
i dont recive nothing....like somthing is missing......
any ideas???
tk
shoham

CUIC is within UCCX and is supported in BE6K no issues there. Social Miner is a separate VM and isnt' one of the supported apps from all the documentation I have seen. Social Miner is used for web chat but isn't really solely dedicated for CCX, It can also be used as a standalone app.
Srini

Social Miner Chat support

Hi
On release notes it is said that Social Miner-UCCX chat (officially) only supports IE 10-11 and Firefox Enhanced Support Release 31.
These days, other browsers like Chrome, have a big chunk of the market and since Social Miner uses JQuery we would like to know why is this limitation is in place.
Thanks
Alex

CUIC is within UCCX and is supported in BE6K no issues there. Social Miner is a separate VM and isnt' one of the supported apps from all the documentation I have seen. Social Miner is used for web chat but isn't really solely dedicated for CCX, It can also be used as a standalone app.
Srini

UCCX Chat with Social Miner

Hello,
I have been testing UCCX 9.0 Chat functionality integrated with Social Miner, and found the following things:
There is a way to configure UCCX in such a way that, Chat sessions will not be presented to Agent, if that Agent is already on a Voice Call. This is ok.
But when testing inverse, I have found that, when Agent is having an active Chat session, the Voice call is still presented to operator if he/she were in Ready state. So Agent should manually set the Voice state to Not Ready each time, so that when chatting the new voice calls will not get to him.
Well, is there a way to tell UCCX not to send new Voice calls to Busy with Chat Agents automatically, so that Agent will not have to change the state manually each time as the new Chat session is presented?

Hi,
In UCCX, Voice calls always takes the priority over the email\chat. Inoreder to not get the Voice Calls Agents have to manually Push themselevs to Not-Ready state.
Thanks,
Anand
pls rate helpful posts !!

UCCX: Position in queue and real position in scheduler queue

Hi
When using UCCX stats is posible to get position in queue BUT since agents can share skill from different queues, real time scheduler queue can be much longer.
It is posible to get the real position of that call on the scheduler queue?
For example:
Queue A, Skill A, 20 calls
Queue B, Skill B, 20 Calls
Agent 1 have Skills A and Skill B
Next Call on Queue A:
Position in queue acording to UCCX step is 21 but REAL position in scheduler is 41 since UCCX uses FIFO among queues.
Thanks

HI Jonathan
Yes, on this example adding both queues would do it, i put it only to ilustrate the useless of the get position in queue and the need of something more general.
In my project, skill are not evenly distribute between agents and agents logins and logout all the time. Because of that it is not as simple as adding severals queues together. A function should be provided that gives the real time position of the call at anytime in the scheduler and not the simple position in one queue.
Thanks

UCCX 10.5 and Social Miner?

Hi
I know that the web chat features of 10.5 run on the social miner platform that ships with CCX once the server license has been acquired. Does this license let you leverage the other features of social miner like Facebook/Twitter/RSS Campaigns? Or is it just limited to web chat?
Thanks

Did you ever find out more info on this, or are you still stuck on it?

Cisco Social Miner 9.0 with CCX multisession chat

Hi There
We are currently testing Social Miner with a customer customer and would like to know the following below
When the Agent start a chat session with a customer the "login-user-id" is shown to the custome.r Can we rather get the “Display name displayed in the web chat instead of the “login user-id” (as it is now).?
Can we "promote” if the chat its open or not ,"sort of a trigger point" that should be as if the agent is logged into social miner, then pushing information to the chat web site that it is open and should be seen by end-user that the chat is available before they submit their issue ?
Before UCCX 10.5 We want to use a Single CAD client using multi chat windows in the integrated webrowsers. Of course we will use several Chat Agent-id's one per chat session. We know that in UCCX 10.5 there will be support for “multisession chat" but until then we want to use several webbrowsers in the CAD for chat
Question: is this possible?
rgds Mikael

Hi Mikael,
For Multisession you will need SocialMiner 10.5 with CCX 10.5. SocialMiner 9 will not work for multisession.
Please find the answers to your questions below -
1) We are working to deliver the feature to set aliases for agent which if set will land up in the customer page instead of the login id.
2) We don't have the auto trigger, what we have is a auto answer which suggests that no agent is available currently. This is notified as soon as customer sends the issue request.
3) We don't support this. However you can play with browser profiles and can launch multiple browser instances in different profiles and have multiple logins on stand alone browsers. This is not tested and I am not sure if the feature will work end to end.
Thanks and Regards,
Praveen

Cisco social miner

Hi team
My client would like to implement social miner CCX 9.x but their concerns are that the server sits on the internet facing zone DMZ and the data base that house the transcript for web chat resides in the DMZ instead of the secured zone.
Any suggestions out there from any experts will be appreciated.
Sent from Cisco Technical Support iPad App

Hello Fayiz,
What is the version you are using?
Regards,
Shabeer

TS4268 Hello, it's been 5 days now since my imessage has not working..and i have chatted to the costumer for two times. I took thier advice and instructions just to enable to send and receive on it but unfortunately until now its still NOT working. Pls.he

Hello, it's been 5 days now since my imessage has not working..and i have chatted to the costumer for two times. I took thier advice and instructions just to enable to send and receive on it but unfortunately until now its still NOT working. Is there anybody who could help me please?

Try this even if you have already. Just make sure to follow the steps specifically.
Go to settings > Facetime > send and recieve > tap on your apple id and sign out. If your not signed in then that will work as well.
Go to settings > Messages > sent and recieve > tap on your apple id and sign out.
Restart the iPad by doing the slide to power off setup. Just hold the power button on the top right till it turns off.
After the iPad has been restarted:
Go to settings > Facetime > and sign in
Go to settings > Messages > and sign in
Wait about 3 min then restart the iPad again. Same instructions as above.
When you restart you should be able to use messages again. If not then call support again and talk to someone higher than the first level support they have.

Size and position of Safari windows

I don't think anyone's noticed the problem discussed at the end of a thread, outlined here:
K H N Lim, "Enlarge Window Size" #3, 01:44pm Jul 28, 2005 CDT
It's a problem a lot of people (okay, four of us) are having. Quick summary:
"I launch Safari, resize the window and position it at the upper lefthand corner. Quit Safari and relaunch. Initially the window stays put, but after a while, the position shifts. And keeps shifting more and more toward the right of the screen with each subsequent launch."
I've had the same problem and it makes it hard to switch from one app to another, with Safari shifting all over the screen and refusing to remember how it was positioned from launch to launch. Any ideas what's up?

I used to be bugged by this too. Then I saw a message from someone who suggested the following applescript (with changes to coords to match your screen size and position you want). Mine is set for 1600 x 1024 resolution on my 22" cinema display. The coords are for top left corner and bottom right corner of the Safari window.
Make a new bookmark, i.e. press COMMAND-D
Specify that it should go in the bookmarks bar.
Go to the bookmarks screen in Safari.
Find the bookmark.
Select the name (left side) and edit it to something like Window Position.
Select the URL (right side) and paste in (without the quotes)
"javascript:self.moveTo(190,0);self.resizeTo(1150,995)"
Close the bookmarks window/screen.
Click on "Window Position" in the bookmarks bar and the window will resize to specified size and position.

Restoring the window size and position of Disk Utility

I took my mac-mini to a memory upgrade this afternoon, and the guy, who was testing the new configuration of my mini, started, and changed the size of the disk utility window. I hate so much if someone tweaks my personal stuff/setting in their image so much, that I could explode! How can I restore it to the default size and position? I cannot find anything about this on the net, and this is the only setting, I could not restore.

I'm sorry, ignore that Applescript Snippet, use this one instead (make sure to open disk utility before you run it!):
tell application "System Events"
          tell process "Disk Utility"
                    set theSize to size of window 1
                    set theNiceSize to (item 1 of theSize) & "x" & (item 2 of theSize) as string
display dialog theNiceSize
          end tell
end tell

Need some help using CSS Rules and Positioning Image Place Holders

Evening all,
I need to get this done by tomorrow so some speedy help would be very much appreicated!
I'm doing a website for an IT company, and as you may/may not know, support for XP and Office 2003 is dropped tomorrow - they want a button in the header of their site which basically says 'click here for upgrade advice' and when you click on it you're taken to a page telling you the benefits of upgrading. They want it to look like the mock up below:
I've had a right old job even getting the button (it's in PNG format) to go above the BrownTech logo. I inserted a placeholder, linked it to the PNG file, and then I made a custom CSS rule/class called '.header_fltrt' to put the image in and position it in that place, directly above the BrownTech logo.
To get the upgrade button in the desired position, here are the 'Box' CSS properties I used for the .header_fltrt CSS rule.
It's worth noting that the dimensions for the header itself are 960x235px, and the BrownTech logo is the background image for the header class (and is 960x235 in dimensions).
The problem I am having is that when I view the page in Design Mode in Dreamweaver, it looks fine, but when I view it in Live View or in a web browser, it looks like this:
As you can see, the upgrade button is not even visible!
Furthermore, when I go back into design mode on Dw, when I click on the upgrade button, I don't get any placeholder properties like I do when I click on green logo in the top left (which by the way is just a link back to the index page).
I'm not sure why this is but I cannot find any way to resolve it. I've even tried putting the BrownTech logo on a transparent background thinking that the block white background may be covering the upgrade button, but that's not the case.
Sorry if I haven't explained it very clearly. Hopefully you can see my problem.
Any help in etting the upgrade button to preview in the correct place would be very much appreciated!

Try this in place of what you have now.
.header {
    background-color: #FFFFFF;
    min-height: 335px; /**adjust as needed**/
    width: 960px;
    background: url(../assets/banner2.png) no-repeat;
.header_fltrt {
/**no floats or positioning required**/
    width: 552px;
Nancy O.

Cisco UCCX 9.x Web Chat integration with Siebel

Hi,
I have a requirement to configure and integrate Cisco UCCX 9.x Web chat with Siebel. Do anyone have any good documentation/guides on configuring Web chat on UCCX aswell as integrating it with Siebel?
Thanks
KMS

Hi,
We have uccx 9.0 with socialminer integrated for webchat.
After the chat is complete,can we send the chat history to the customers email id.
Is this possible?If so can any one advice me how to configure the same.
Thanks,
Rahul

Libnotify and position of windows (save and restore)

hi, when i open and close, and then i re-open a program, it doesn't positioning in it last position, arch open it always near the top left corner.
So, what can i do for restore last position ??
Another thing, why libnotify interface sucks ?
For every notify, always the same orrible interface...
http://img178.imageshack.us/my.php?imag … atatx7.png an example
ps. I use gnome and metacity
thanks, brainwasher :oops:

I used to be bugged by this too. Then I saw a message from someone who suggested the following applescript (with changes to coords to match your screen size and position you want). Mine is set for 1600 x 1024 resolution on my 22" cinema display. The coords are for top left corner and bottom right corner of the Safari window.
Make a new bookmark, i.e. press COMMAND-D
Specify that it should go in the bookmarks bar.
Go to the bookmarks screen in Safari.
Find the bookmark.
Select the name (left side) and edit it to something like Window Position.
Select the URL (right side) and paste in (without the quotes)
"javascript:self.moveTo(190,0);self.resizeTo(1150,995)"
Close the bookmarks window/screen.
Click on "Window Position" in the bookmarks bar and the window will resize to specified size and position.

Social Miner - UCCX and position in Chat queue

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