Social Networking not functional... Carrier says nothing they can do

Carrier : Fido
Blackberry Curve 9360
I recently changed my mississauga number to a waterloo number and immediately after, my social networking dosnt work. BBM shows the red clock and twitter says "Could not find a service book entry for IPPP". Fido has tried everything to send me some kind of prompt to accept so they can work on the device but i cannot recive it. The wifi does not work either and i cannot connect to any wifi avaliable.

Hi and Welcome to the Community!!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Resend Service Books
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you will need to continue working with Fido...they are 100% responsible for ALL of your services and ALL of your formal support...right now, they seem to be delivering neither to you. Think of it like this -- who do you PAY for your services? Fido even has the ability (indeed, responsibility!!) to escalate cases into RIM if they cannot handle it...and they've not bothered doing that for you.
Frankly, you are paying them for services, and they are claiming that they can do nothing? That's bogus...a total fob off...because there is so much more that they can do. My guess is that the agent you spoke with was (I'll be gentle) not well trained...I suggest you try again, but this time knowing how the support model is supposed to work.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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tt2

Social Networking not functional... Carrier says nothing they can do

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