Soft Buttons not appearing on the 525G (UC520)

Hi,
We have installed a 525G2 on a clients phone system (UC520, Version 15.1(4)M60). The handset is working, in that it can make and receive calls. However there are no soft buttons displaying on the screen.
It has been configured with a template for the soft buttons that works for all the other phones on the system (mostly 504G). However its not working. I have tried restarting and a factory reset but it has not helped.
Can anyone advise?
Thanks
Adrian

Strictly speaking it's a bug in client server - items should not be able to directly overlay each other, unless only one of them is visible. (or you are using a stacked canvas)

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