Soft reset not working...screen black, led blinking

so basically...i soft reset my phone...(by the way this upgrade is a pain!)...and the screen went black (normal), but the led light just kept blinking. i thought maybe because of the upgrade it needed more time or something.
so i decided to leave my phone and go get ready for work thinking by the time i'm ready to jet, it would be up and running...
45 minutes later...NOTHING. still black. still blinking. so i did a hard reset which worked just fine.
but i had to soft reset my phone again (why? the alerts sounds stopped working...resetting it makes them work again)....but same deal: black screen, blinking led.
anyone know whats going on? is soft reset just dead now with the new upgrade?
btw - the blackberry folks know about the alert sounds issue...it's currently being looked at.
anyway...HELP!

Hey kristinealcatraz,
Welcome to the BlackBerry Support Community Forums.
Depending on the LED flashing it could be boot rom failure.
What BlackBerry are you using?
I'd suggest to follow this article to get your BlackBerry up and running: www.blackberry.com/btsc/KB10144
Let me know if you run into any problems with the application load.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

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