Soft reset when syncing

I have just gotten a new TX (upgrading from a T3) and like it very much. But I notice when I hotsync, the TX does an automatic soft reset and goes back to the Palm Screen.  Is this normal or is there something causing this that I can fix? (I am a relative Newbie and non-techie so please take that into account when answering.
Thanks in advance.
Hugh
Post relates to: Palm TX

There are two main things that could cause the issue.
1. You backup conduit is set to handheld overwrites desktop. To check right click on your hotsync icon and select custom then go down to backup and see what it is set for
2. If you didn't follow the proper upgrade procedure as outlined at http://kb.palm.com solution id 40720 then you could have incompatible software settings or preferences coming over to your new handheld.
Post relates to: Centro (Sprint)

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