Softphone Registration Error - Jabber 9.2.5 with CUCM/CUPS 8.6

All,
I'm having trouble getting my softphone feature inside Jabber 9.2.5 to work with my CUCM/CUPS 8.6 deployment.  I have the CCMIP profile setup and user associations in place.  The show connection status indicates a status of Not Connected with an error of "Connection error.  Ensure the server information in the Phone Services tab on the Options window is correct.  Contact you system administrator for assistance.   The CCMCIP address is correct. 
Any ideas?
I verified the service is running in CUCM.  The Jabber client appears to never have attempted to register to CUCM.  Status of the endpoint in CUCM is unknown, unknown.
Thanks!
Jason                  

Sorry for the delay in getting back to you.  You can determine what CUCM server "name" the server is trying to use by doing a TFTP GET of the device config file from a workstation with access to the TFTP server. 
An example from a windows box is
tftp -i GET .cnf.xml
This will pull a copy of the device's config file to the pc.  You can then open it with any text editor and look for the CUCM name.  It is most likely the hostname of the subscriber in question.  If you can't resolve the name by itself (no fqdn) then the reg will fail.  At least it did in my case.
You can change the server name to IP by browsing to System > Server in CUCM.  Change the device in question name to the correct IP.
Alternatively you could correct the name resolution issue. 
HTH,
Jason

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