Software and drivers for photosmart c309g will not install under windows 7

hi 
im trying to reinstall the photosmart c309g all in one printer, after i fitted a new HD im now running windows 7 32 bit, i downloaded both the basic and advanced instillation files, they both extract then disappear.
i have tried to do a level3 uninstall, but that does not seen to work properly with the printer model or os.
i have also cleaned out the system 32 /local/spool files (but it would not let me do all of them)
 ive also searched this forum for solutions.......what is going on
thanks
leslie

Hi @leslie60 ,
I see that you are having issues installing the printer. After extracting the downloaded drivers, they disappear. I will certainly do my best to help you.
Something is preventing the setup program from recognizing files from this download.
I will provide you with some steps for editing the registry to resolve this issue in a Private Message.
In the forum beside your handle name just click on the envelope to view it.
Before doing any of the steps, back up the registry first. Back up the registry.
Please let me know the results.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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