Software and Windows 8

Hi there, can somebody PLEASE tell me how i can download the desktop software for my pc. I have a Blackberry 9300 and Windows 8 on my pc!!! URGENT

I would recommend the most recent Desktop Software, version 7. Download it here:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
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Similar Messages

Help needed with 3rd party software and Windows XP on MacBook

My Brother embroidery software has stopped working on the XP side of my MacBook. After all kinds of uninstalling and installing with support from Brother, they decided the problem is not the software and I should "contact my computer company." Since this is really a Mac, would Apple be able to help me with a Windows issue? The genius bar said no, Microsoft says no, so what is the point of buying a using a dual platform machine if no one takes responsibility for helping? I'm very frustrated and could use help from someone who works on both platforms.

*"would Apple be able to help me with a Windows issue?"*
Sorry, but no. Apple does not support third party operating systems and applications.

Desktop software and Windows xp

Hi, can anyone help me I am trying to download the drivers for the desktop software but it is not working. I am running windows xp sp3 32 bit. and a BB Torch 9800. I have uninstalled my previous BB desktop software and was hoping by installing a newer/different version that I might finally be able to sync my BB with my desktop.
Thank you

Hi and Welcome to the Community!
Sadly, from merely "it is not working", there is little to deduce...you'd need to tell us exactly the steps you attempt and exactly the results of each step, including the exact and complete content of any error messages presented to you. But, from "it is not working", there really is no way to make any sort of guess that would help you.
Nevertheless, perhaps some of the things in this thread will be of use to you:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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HP 320-1030 WINDOWS 7 TOUCHSCREEN SOFTWARE AND WINDOWS 8 UPGRADE

Just purchased an hp 320-1030 touchscreen with windows 7 operating system. The advertisement was that you could upgrade to windows 8 for $15 and HP would refund the $15.00
When you read the upgrade information it states that HP Touchsmart applications are not compatible with Windows 8 and must be uninstalled before upgrade.
The Windows 7 touchscreen came with the following touchscreen applications:
HP Touchsmart 5.0
HP Touchsmart Music
HP Touchsmart Browser
HP Touchsmart Web Cam
Canvas
HP movie store powered by Roxio Now.
Is Windows 8 going to provide Replacement applications that will function as well ?
A Little help on staying with Windows 7 for an HP Windows 7 Touchscreen or upgrading for Windows 8.
If I knew about these limitiations I would have waited for a HP Windows 8 touchscreen.

Hello Shujan
I am happy to be able to link you to your HP TouchSmart 320-1030 Desktop PC Drivers and software here. You will find if you choose Windows 7 64-bit from the drop-down box and hit "NEXT" than scroll down you will see + Driver - Original and if you click on that you will find the drivers you are looking for.
I hope this resolves your issue and would like to thank you for posting on the HP Forums and have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

Desktop software and windows 8

When I launch desktop software (6.0 bundle 2647), it does not find my Torch 9800. I am using Windows 8, 64 bit. How can I sync my Outlook with my Bberry??

HI and Welcome to the Community!
Please refer to this to be sure you've properly done what is required:
KB32926 Support for BlackBerry Desktop Software on Microsoft Windows 8
Also, this might be helpful:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
Otherwise, I would suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over (though I've no idea how to modify the instructions for Windows 8), and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, but those likely won't work for you given Windows 8. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
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Business Objects Software and Windows 7 Compatibility

Does anyone know if the following software's compatible or supported in the Windows 7 environment? Also if Internet Explorer 8 will or will not be an isssue?
Business Objects Live Office XI 3.1
Business Objects Live Office XI 3.1 FP 1.5
Business Objects Live Office XI 11.5

IE 8 is already supported in IE7 compatibility mode (SP2) and full support for windows 7 (client tools as server products are never certified on desktop OS's) should be forthcoming in SP3 due around May
Regards,
Tim

What's with the itunes software and Windows? I get the quicklinks box on the side but not the store stuff. that's blank white.\

What's with the Itunes showing quicklinks box on the WIndows operating systems and all ? What's with the store not working on windows?

Perhaps try the iTunes Store loads partially or returns "Error 306" or "Error 10054" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting

HP deskjet 5520 series Software and Windows 8.1

Hi everyone.
I have an HP Deskjet Ink Advantage 5525 and a notebook with Win8.1 64 bits. I just downloaded and installed package DJ5520_1315-1.exe.
And everytime a double click the shortcut "HP Deskjet 5520 series" nothing happens. Looking at the properties of the shortcut I found ""C:\Program Files\HP\HP Deskjet 5520 series\Bin\HP Deskjet 5520 series.exe" -Start UDCDevicePage".
I can browse the printers page and see many seetings and options, as well.
Any ideas?
Regards,
Karim A. Harb
Monterrey, MX
Karim A. Harb
Monterrey, MX
This question was solved.
View Solution.

Hi Karim,
Try installing the patch below and check if that may help, although you describe a bit different behaviour that should help resolving a such:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03640384&cc=il&dlc=en&lc=en
Please let me know of any change,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Huey Pro and Windows 7 64bit Issues

Hi there, having problems I am afraid. If I calibrate my two monitors with the Huey pro all works fine except when I run LR 3.0. None of the thumbnails or pictures display at all. They are there as I can see the histogram for each one. Delete the huey profiles and pictures appear again, but unfortunately I loose my calibrations. Running the latest Huey software and windows 7 has all the updates. Any suggestions, and many thanks for looking? Chris

Are you creating V4 profiles? If so create V2 profiles. I beleve LR is one of those programs that doesn't like V4.
I also just found this on the X-rite website.
The huey display calibrator is not designed to calibrate multiple monitors attached to the same computer. If you have dual monitors and your video card supports multiple monitor calibrations, you should check out the higher-end display calibrators such as the i1 Display 2 or i1 Display LT.
If you have two monitors connected to your computer, huey calibrates the monitor that has been designated as the primary monitor. (The primary monitor is the one with the task bar. Monitor designation is done in the Mac System Preferences > Displays > Arrangement or Windows Control Panel > Displays > Settings.)
You may be able to calibrate both monitors if you first designate one as the primary, calibrate it, then designate the second as the primary, and calibrate that. However, this is not a supported feature and may not work with all video cards and monitors. The software for i1 Display, on the other hand, lets you move the display calibration interface to whichever monitor you want to calibrate.

Tutorial - How to triple boot OSX, Linux and Windows 8.1 with a shared Data Partition without any third party Win / OSX softwares

This is not a question, but rather a personal guide that has proved to be running successfully.
I would like to thank numerous sources, including Christopher Murphy's suggestions at:
Re: Repairing Boot Camp after creating new partition
Before proceeding, there are certain concepts needs to know:
Why Boot Camp does NOT allow further partitioning of drives after Windows has installed?
Answer: Because the way Apple configures the Mac to be recognized as non UEFI capable system on Windows.
Quote from Christopher Murphy based on the above line:
However, Windows on Macs right now use CSM-BIOS mode in Mac firmware that presents BIOS to Windows rather than EFI. Windows thinks it's on a BIOS computer, and therefore mandates the use of MBR for boot disks, rather than GPT. So that's why we have this hybrid MBR+GPT approach on Mac with Windows on it. You inherit the limitations of MBR, which is four primary partitions.
So what does it means?
It means that OSX + EFI + Recovery HD + Boot Camp partition = 4 primary partitions and thus any attempt to modify the disk will render booting issues of either system.
For more info on GPT (GUID Partition Table disks VS Master Boot Record or MBR in short, you may visit: http://msdn.microsoft.com/en-us/library/windows/hardware/dn640535%28v=vs.85%29.a spx)
So, how to overcome it?
The general guideline is to install ALL GPT ready OS first then create a Data partition, before installing Windows (Which is again, NOT supported GPT due to EFI configuration by Apple where end-users are not able to modify it).
Interestingly, since Mac Pro 2013 Late supports only Windows 8 and above, thus it is not known if this CSM-BIOS applies to it or not.
Do take note that GPT disks in Windows can only be booted when the system meets the 2 requirements:
http://msdn.microsoft.com/en-us/library/windows/hardware/dn640535%28v=vs.85%29.a spx#gpt_faq_win7_boot
1) Windows x64 version (Which is a must for newer Macs. If you cannot go to Boot Camp 5, then you need Windows 7 x86 or 32bit version)
2) UEFI system. However, Windows sees all Macs (With the possibility of Mac Pro 2013 Late is an exception. To be determined) as BIOS, or rather NON-UEFI system.
In short, booting on GPT disks is not possible for Mac in Windows.
Summary,
It is tested that a combination of the following will not work:
- OSX + Windows + Linux
- Windows + OSX + Linux
- Windows + Linux + OSX
Usually it can create the system un-bootable or OSX refused to install due to the system does not recognize such partitions and / or Disk Utility refused to format a free space. An example screen-shot is provided below:
The error message is shown as
Title: "Failed to erase volume" Message: "Failed to wipe volume, as an error occurred: MediaKit has reported that the device does not have enough free space to execute the requested operations."
The second thing is about the preparations we need.
1) 1X Windows 7 or 8 DVD or USB thumbdrive
1A) If you uses a DVD to install, you will need another thumbdrive to load the BootCamp drivers for Windows as well as may requires an external DVD drive for newer Macs
2) 1X Linux DVD of your choice. Personally I choose Fedora 20.
So ready? Let's go.
1. Using Disk Utility, shrink the OSX's partition size to what is needed. For me, I give OSX 150GB. Do NOT create any new partition.
Disk Utility should see something like below whereby only OSX partition is left with desired disk space. The remaining space are to be unused disk space for the moment.
Note: Click on the top most item that should start with the size of your HDD / SSD. Then clicked on "Partition" and specify the desired OSX size. Hit "Apply" after that.
2: Download Boot Camp drivers only via Boot Camp Assistant. The USB thumbdrive shall be used later after Linux's installation.
Boot Camp Assistant should see this:
I have only selected "Download latest Windows Support Files from Apple"
3. Insert Linux DVD, reboot Mac into EFI mode (The left most first "EFI mode").
Note 1: Before rebooting, please plugged in an Ethernet adapter because Wi-Fi drivers is not installed.
Note 2: For Thunderbolt adapters, it must be plugged in before reboot as hot-swapping is not supported under Linux. More on the tips at the end of this article.
Note 3: Press and hold "Option" after the screen turns black. Release Option key after you see the image as below:

For the unfortunate part that did not make it on time to edit the images:
9. Install the Windows Support software from your CD/USB drive to gain full functionality of your computer. Reboot and go to Windows again.
Note 1: You may choose to eject disc at this point of time. For Apple SuperDrive users, you will need to wait until the drivers (i.e. Boot Camp support files) is installed and rebooted before ejecting is reasonably possible (As I failed to figured out how to right click without the drivers)
Note 2: Unlike Windows 7 on KBase article TS4599 Keyboard/trackpad inoperative, black screen, or alert messages when installing Windows 7, USB stick can be plugged in after the Windows installation is done. This is because Windows 7 (And probably Windows 7 with SP1 DVD) does not have a built in USB 3 drivers when it was released back in 2009 where USB3 has not arrived then.
Note 3: Due to TPM, Bitlocker is not supported without the use of thumbdrives.
10. Using Disk Management to determine the given drive letter for the DATA partition (DO NOT DELETE and RECREATE partition or else you can goodbye to booting Linux and OSX). Disk Management will not allow you to format it as exFAT / FAT32 in graphical way.
Note: You may remove or modify some of the disk letters in Disk Management. However, do NOT remove / modfify the drive letter for the partition with 200MB size in HFS. This is because it will disallow booting of Linux and neither could Windows nor OSX can do anything EXCEPT to reinstall Linux only.
11. Open Command Prompt in Administrator Mode (Important!!), and key in the following command:
format F: /FS:exFAT
Give this volume a label after it has successfully formatted before hitting "Enter" again.
Note: Mine Data partition was assigned as F drive. Please make necessary adjustment to "F:" should your Data partition is assigned to other letters.
12. After that, Setup your Data partition structure as you like.
Tip: Minimally create the important folders such as:
- Music
- Documents
- Movie (Videos)
- Downloads
- Pictures
All these folders are commonly used by the 3 OSes. I do NOT recommend changing of /home (OSX and / or Linux) and / or user home directory (Windows) either partially or as a whole.
This is because of compatibility issue.
On a side note, iTunes Media Library used in OSX and Windows are NOT able to be use interchangably due to hard-coded path used.
13. Useful troubleshooting in Fedora / Linux:
With references to these:
http://chaidarun.com/fedora-mbp
http://anderson.the-silvas.com/2014/02/14/fedora-20-on-a-macbook-pro-13-late-201 3-retina-display/
http://unencumberedbyfacts.com/2013/08/16/linux-on-a-macbook-pro-101/
I would like to highlight a few important points:
1) Wi-Fi driver:
http://rpmfusion.org/Configuration
Note 1: The sound driver should be installed at Out of Box Experience. However, the Wi-Fi is not.
Note 2: Install both free and non-free repository. By the way, some other software like VLC can only be found after the Free Repository is installed.
Search for "akmod-wl" in Gnome-Package-Installer in order to install Wi-Fi drivers
Note 3: For those who do not have Ethernet adapters and their Mac does NOT have a built-in Ethernet port, it is recommended to get one. This is because Fedora 20 does not have a good support for iPhone USB tethering. Unsure for Andriod / Blackberry / Windows Phone users.
2) Grub Menu:
It will show several options to boot into OSX, even of the capability to boot into x86 or x64 mode. However, neither of them is bootable except Linux and the rescue.
Hence, it is recommended to remove the items by hand in this file:
/boot/efi/EFI/fedora/grub.cfg
Command to be used:
"sudo gedit /boot/efi/EFI/fedora/grub.cfg"
Parts to be removed:
- For any extra kernels, delete the target entry by locating the line "menuentry" under "/etc/grub.d/10_linux" sector to one line above the next "menuentry".
It is recommended to keep one main kernel, and one recovery at the minimal.
- For other OS, delete all the entry (Since neither it can works) under "/etc/grub.d/30_os-prober" sector without removing the lines starts with ###.
Auto Mount exFAT partition:
- After installing extra packages for exFAT support (Since it is not supported by Fedora 20 from a default installation), you may wish to edit "/etc/fstab" in order to mount the exFAT partition during boot time.
Command to be used:
"sudo gedit /etc/fstab"
Add the following line in gedit:
UUID=702D-912D /run/media/Samuel/DATA exfat defaults 1 2
Note 1: For DATA partition, OSX & Boot Camp partition, Fedora defaults mounts under: "/run/medua/<Username with case sensitive>/<Partition Label Name>"
Note 2: UUID is unique ID. You can find out the UUID by:
Step 1: First determine the DATA partition number:
"sudo gdisk /dev/sda"
Step 2: Determine the UUID of this partition number:
"sudo blkid /dev/sda8"
Reference 1: http://manpages.courier-mta.org/htmlman5/fstab.5.html
Reference 2: http://liquidat.wordpress.com/2007/10/15/short-tip-get-uuid-of-hard-disks/
3) Overheating CPU
Solution is to issue the following command in Linux terminal: su -c "echo -n 1 > /sys/devices/system/cpu/intel_pstate/no_turbo"
4) System resumes immediately after suspend
Solution is to issue the following command in Linux terminal: su -c "echo XHC1 > /proc/acpi/wakeup"
5) What does not works well out of box:
- Both GNOME and KDE's fonts are too small to be readable for out of box experience. Additional configuration is a need. (Some of the info can be found on "More Tips" later)
- Thunderbolt hotplugging is NOT supported under Windows and Linux so far. Neither FaceTime HD camera works as well.
- The red light in Headphone jack is always on. I do not have luck in switching off the light without losing the sound.
Note 1: It is determined that the module "snd_hda_intel" is used by both cards (HDMI and normal output)
Note 2: It is also known that blacklisting it can switch off the redlight at the price of muting the system.
Note: Based on this article, http://support.apple.com/kb/TS1574
A Mac (Except Mac Pro) needs servicing when there is a red light while the system fails to detect internal speakers. However, this article does NOT applies to this issue.
5A) More Tips:
Install gnome-tweak-tool for more customization
Search for: "gnome-package" to install:
Install Gnome Package Installer for advanced package repository
Install Gnome Package Updater for advanced updates to be install (Whereby Fedora's App Store alike might not show the relevant updates)
14. Verify if disk is still GPT:
Use Gdisk to determine if the disk is pure GPT:
http://ubuntuforums.org/showthread.php?t=1742682
Command: sudo gdisk -l /dev/sda (The entire hard drive)
You should see the MBR is "Protective" instead of anything else.
15. Congrats, the system is ready for triple boot. (I forgot to eject my Windows DVD when the photo was taken)
Note 1: You cannot set the default startup disk in Linux due to the lack of Boot Camp Control Panel in Linux.
Neither is changing startup disk recommended in Windows due to the inability to display correctly.
For me, I click "Cancel" whenever I am on this tab (Feel free to make other Boot Camp adjustments in other tabs).
Only OSX I know that can show the startup disk options correctly.
Note 2: For some reason, OSX likes to auto mount the EFI partition everytime it boots up. It is not known to have any issue for ejecting other disks or mounting disks via Disk Utility.
Note 3: It is not determined if any Firmware or System upgrades will cause issues. It is only known that all 3 OS's regular updates should not be an issue.
System Updates excludes Mac OSX 10.9.3 updates to OSX 10.9.4 type as I had done it on a OSX 10.9.4 Mac or Windows 8.1 to Windows 8.1 Update 1 since my Windows DVD comes with Update 1.
System Upgrades refers to OSX Mavericks to Yosemite, Fedora 20 to Fedora 21, Windows 8.1 Update 1 to Windows 8.2 / Windows 9 for that matter.
Note 4: Reset SMC and / or PRAM will NOT affect your ability to boot any of the OS (OSX, Recovery HD, Fedora & Windows 8)
Yup, that is it!

HT4528 I just bought an IPhone 4s and when I plug it into my Windows 7 Toshiba it does not recoginze the phone...I have already removed the ITunes software along with the rest of the software and reinstalled...no go.I want to transfer phone video to my co

I just bought an IPhone 4s and plugged it into my Toshiba Windows 7 (64 bit) OS and it failed to recognize the phone. I checked in the tech community and discovered that I need to remove all the software assoicated with the phone and start over....I followed the sequence exactly...reinstalled the software and it still doesn't work. I am trying to download the IPhone 4s video to my computer and without a USB interface that works my memory capactiy will fill up fast....I've already been into the control panel....stopped and restarted the Apple service....I am stuck...can anyone offer some suggestions or knwo if there is a fix for this issue..??
Thanks,
Eric

I solved my own problem....I simply moved the cable to another port while moving the mouse to the USB ports on the opposite side of the computer....and the computr finally recognized the phone...I know it sounds weird but it worked...so if you are having the same problem that had trying removing all the crap you have plugged into the USB ports on your computer THEN plug in your IPhone 4s...use the cable that came with the phone and nothing else...good luck..>!!!

TS1424 I am trying to update itunes so that I can sync my new iphone. I get a message Error 7(Windows Error 127). I have uninstalled all apple software and tried to reload with no luck. I have also cleaned my registry with software.

I am trying to update iTunes so that I can sync my new iPhone. I get a message Error 7 (Windows Error 127). I have uninstalled all Apple software and tried to reload with no luck. I have also cleaned my computer's registry with registry cleaning software. Even tried reloading operating system disk to fix errors. Any ideas?

Hello chathamcpa,
I found an article with steps you can take when you are getting Error 7 when opening iTunes. I recommend following the steps in this article:
iTunes for Windows: "Error 7" message when opening iTunes
http://support.apple.com/kb/ts3074
Thank you for using Apple Support Communities.
Best,
Sheila M.

HT1335 My ipod classic have no software and I am stuck with it. It was formatted for apple but I use windows 8. Please help. Thanks in advance.

My ipod classic have no software and I am stuck with it. It was formatted for apple but I use windows 8. Please help. Thanks in advance.

Hello there, DrDhillon.
The following Knowledge Base article goes over the steps that will help you resolve your issue:
Restoring iPod to factory settings
http://support.apple.com/kb/HT1339
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

Software and Driver Installation for HP Officejet 7310 Crash on my new laptop running Windows 8.1

I am trying to load the software and drivers for my hp Officejet 7310 on my brand new Lenovo laptop which runs windows 8.1. I had successfully loaded the software last week. Unfortunately I lost the disk drive on my 2 week old computer. The store gave me another brand new Lenovo laptop. On the new laptop I get errors when I try to load what I think is the same software that I loaded on the other computer a week ago. I downloaded the software from the hp website.
The driver software download fine. Originally it then unzipped and a nice interface came up. I think I clicked the load button. A message box came up saying that it could not find a certain file in appData\local\temp\7xxx... I tried the download and install several more times. I think I then did windows updates and registered my version of office. I was thinking that with the other computer I must have had the computer in a different state such that the drivers and software installed without a hitch.
Things seem to have gotten worse. I do not get as far. It still downloads fine but now after unzipping rather than the nice interface with the "load" button I get the a message box.
The latest error is in a message box with the heading "Microsoft Visual C++ Runtime Library". The error says that Program:c:\users\...\appData\local\temp\7zS4237\setup.exe This application has requested the Runtime to terminate it in an unusual way.
I was able to connect the printer through the "add Printers" and am not actually too worried about having the whole "HP Solution" with the scanning interface. I am worried that this error will cause me problems in the future with other things. Thanks in advance for any help.
I saw similar issuesdiscussed on the web and have tried several things. I really do not want to reload the OS and start again. We have barely used the system and I have no idea how this problem occurred and so I would not know how to prevent it from happening again. I did stop and start the print service. I was tempted to "totally unload the hp print drivers" but the file names in the posted instructions did not exactly match my files. Another post mentioned making sure that I had the latest version of Adobe Flash Player loaded. I went to the adobe site and it said that it is part of windows 8.1's internet explorer. I ran the test and it seemed to work.
Could the HP installation failure have corrupted my version of Microsoft Visual C++ Runtime Library?
Thanks in advance for your help.

Hi Karen_M2,
Thank you for your response!
The HP software does require the C ++ run-time libraries in order to install correctly. Please see this guide, Microsoft Visual C++ Runtime Error May Display When Installing Certain Printers.
Here are the differences between the four types of uninstall:
1
Removes the Windows device discovery (Plug and Play) entries from the Windows registry. After running level 1, connect the USB cable to the all-in-one and let Windows try to discover the device again.
2
Performs Level 1 and removes the software drivers. After running level 2, run the all-in-one installer and use the "Add a new device" option to attempt to reinstall the all-in-one again.
3
Performs Levels 1 and 2 and removes the HP Photo and Imaging software. You must completely reinstall the all-in-one software after running level 3.
4
Performs Levels 1, 2 and 3, and removes HP Software Update. You must completely reinstall the all-in-one software after running level 4.
If you have an HP computer I would not recommend the L4 uninstall as it would also uninstall any other HP software you have installed besides your printer.
Definitely continue going through the post I had provided, Re: Error message Microsoft visual c++ runtime library.
If that still does not resolve your issue, or you cannot uninstall using one of the four methods above, then try the following:
Uninstalling the Printer Software.
Clean boot the computer. How to perform a clean boot in Windows.
Disable any antivirus programs. How to Disable Antivirus in Windows 8?
Disable any firewall programs. Windows Firewall from start to finish.
Create a new user account. Managing User Accounts and Logins (Windows 8).
Reinstall using the HP Printer Install Wizard for Windows.
Hope this information helps, and have a good day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP Print Software for MacBook Pro and Windows 7 gone awry on HP OfficeJet Pro 8600

Almost one year ago today I wrote a post about my first problem with HP OfficeJet Pro 8600 N911. Today I write my last.
I have an HP OJP 8600, with option Tray 2 included, and auto feed included. My system test computers are:
1. Apple MacBook Pro, OS X 9.5, HP software is the only 3rd party software.
2. HP Laptop, Windows 7.
The OJP wireless radio gave up, so I cannot run it wirelessly. It is connected by ethernet to my router. All five of my computers can use. All of the functions of the printer are usable. For example: it prints, it scans, it copies, it faxes. All functions working. My problem is with the HP software download to the Apple and to the HP Laptop.
I would like to be able to use all of the feature settings when I print. But alas, I cannot. Both the Apple and the HP Laptop have a similar appearing window that opens when you choose to print something. In theory, you are supposed to be able to control a range of paper types and quality, print type and quality, and (in my case with the two trays) what tray to use to select the paper.
I regret neither of the computers perform these functions. And all of the mistakes that I find on the Apple computer I find on the HP Laptop Windows 7 computer.
I don't have the time to test every combination. But I think the table below will help you get an idea of what the problem is with the software that HP sends offshore for maintenance.
The results of the paper quality selection, the print quality selection, and the tray availability are as follows:
PAPER PRINT QUALITY TRAY AVAILABILITY
Plain Paper
Plain Paper DRAFT/NORMAL/BEST/MAX DPI gray Auto/Tray 1/Tray 2
Thick Paper DRAFT gray/NORMAL/BEST/MAX DPI gray Auto/Tray 1/Tray 2 gray
HP Bright DRAFT/NORMAL/BEST/MAX DPI gray Auto/Tray 1/Tray 2
InkJet
Other DRAFT gray/NORMAL/BEST/MAX DPI gray Auto/Tray 1/Tray 2 gray
HP Bright DRAFT gray/NORMAL/BEST/MAX DPI gray   Auto/Tray 1/Tray 2 gray
Specialty
Other DRAFT gray/NORMAL/BEST/MAX DPI gray   Auto/Tray 1/Tray 2 gray
Card   DRAFT gray/NORMAL/BEST/MAX DPI gray Auto/Tray 1/Tray 2 gray
Brochure
HP Brochure DRAFT gray/NORMAL/BEST/MAX DPI gray   Auto/Tray 1/Tray 2 gray
Other DRAFT gray/NORMAL/BEST/MAX DPI gray   Auto/Tray 1/Tray 2 gray
In summary the new HP Print software for Apple and Windows 7 computers has identical programming mistakes on both operating systems. Under no circumstances can I use the MAX DPI setting.
The user cannot use the features that are built in to the HP software because the paper selections override the locked tray, the print quality, and the unusually small list of HP selection of papers.
It is time to invoke my warrenty rights. There are too many systemic problems with the software and the device. I don't have any more time to act as an unpaid system test analyst for HP.
Who do I contact to use my warrenty before it runs out in a few weeks?

Hi,
Those are not programming mistakes, but those are limitations of the product, please check the printer specifications below:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02858465&tmp_track_link=ot_faqs/top_issues/en_u...
As you may find under Paper-handling specifications > Paper tray capacities, Tray 2 only support Plain Paper.
Maximum DPI is only only supported on Photo Paper, therefore those limitations are applicable.. these limitations are also listed on the Printing Specifications section above, Maximum DPI is listed as 4800 by 1200 dpi:
Color print resolution: HP enhanced photo quality with Vivera inks (up to 4800 by 1200 dpi Optimized on HP Premium Plus photo papers with 1200 x 1200 input dpi)
As well that can be find listed within the Print photos on photo paper or the Print borderless documents sections, you may simply search for Maximum DPI within the user guide as a reference:
http://h10032.www1.hp.com/ctg/Manual/c03026243.pdf
Those are not an issues with the printer but those expected limitations fully meet the product specification.
Shlomi
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Software and Windows 8

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