Software app update can't open my older apps

software app update can't open my older apps

If they are PowerPC apps then they are not compatible, they need to be upgraded or replaced. If you don't know if it's a PPC based app or not open System Information  (Applications - Utilities - System Information) click Applications in the left pane - look under Kind. If it says PPC then you know.

Similar Messages

  • Can't sign in to app updates, Can't sign in to app updates

    Cannot sign in to update ibooks author.

    OK so here is what seems to be the problem -- Apps and under which account they were purchased / downloaded. My wife had downloaded a slew of apps under my Apple ID in the past, so when she attempted to sign in with her Apple ID there is now a conflict (this was not an issue before iOS 5.1 or so it seems). This simple fact totally prevents access to the App Store. This explains why my iPhone could connect to the App Store (it only has apps downloaded with my Apple ID) and hers could not.
    So we sat down and made a list of all of the apps on her iPhone and iPad (the ones she wanted to keep), then went into iTunes and clicked on APPS (under Library in the left column). Once you are in there, a list of apps installed appears. Right click (option-click) on each app icon to GET INFO -- this displays which Apple ID account was used to download that particular app. (Thanks Rysz)
    Thankfully all of the apps that were causing the conflict were free, so it was simply a matter of deleting these particular apps off of iTunes (on her iMac -- right click to delete) as well as her iPhone and iPad. Then all you need to do is re-download them when she is signed back into the App Store with her Apple ID.
    After I deleted all of the apps, I again tried to sign in to the App Store to re-download the apps she wanted to replace. But I was still getting the dreaded error message stating "Can't Connect to App Store". So on her iPhone I went to Settings and reset the network connection, signed back in to our Airport WiFi network. Tried again, no luck. Signed out of the App store and re-signed in, and glory hallelujah -- I was now able to access the App Store and start the download process for both the iPad and iPhone (thanks Thom_D for the suggestion).
    Once everything was back to normal, plugged each device in separately to her iMac and resynced in iTunes. Knock on wood, I think it is now working like before.
    Hope this helps a fellow user out there.

  • I can't open almost any app on my iMac (OSX Lion 10.7.4). Every time I attempt to do so, the app "unexpedtely quits" and can't go further. This happens with iTunes (when I turn to the iTunes Store), MacApp Store, Software updates an many other apps...

    I can't open almost any app on my iMac (OSX Lion 10.7.4). Every time I attempt to do so, the affected app "unexpedtely quits", showing a window (sort of expanded dialog box) with the log history, wich form a complete report wich is said to be sent to Apple. Despite that this window has a "restart" button, I haven't been able to go any further from this point, as it repeats the process again and again, impeding me to use the affected app.
    This has get to a critical point, as it is afecting apps like iTunes (especifically when I turn to the iTunes Store from within te app), MacApp Store, Software Updates (I can't update anything, given this problem) and many other apps, including Aperture 3, Fusion 4, integrated Dictionary and Wikipedia, as I've been able to verify.
    As far as I'm concerned, it hasn't affected apps like Office, Vectorworks, Pixelmator, iDraw, Quick Note...
    Can anybody help me on this matter?
    Thanks a lot, in advance...
    Marcus

    Use Lion Recovery to repair the startup disk if necessary, or reinstall the Mac OS X.

  • I'm on Vacation with no access to my Mac.  But had tried Sync. My software update is iOS 6.0.1. I've tried another WiFi network.  I read your comment of deleting Apps for stuck update. So removed all Apps! Can't even install Free Apps. Now using my Kindle

    I'm on Vacation with no access to my Mac.  But had tried Sync. My software update is iOS 6.0.1. I've tried another WiFi network.  I read your comment of deleting Apps for stuck update. So removed all Apps! Can't even install Free Apps. Now using my Kindle

    Purplehiddledog wrote:
    I do backup with iCloud.  I can't wait until the new iMac is available so that I can once again have my files in more than 1 location without needing to rely solely on the cloud. 
    I also rely on iTunes and my MacBook and Time Machine as well as backing up to iCloud. I know many users know have gone totally PC free, but I chose to use iCloud merely as my third backup.
    I assume that the restore would result in my ability to open Pages and Numbers and fix the problem with deleting apps, but this would also mean that if my Numbers documents still exist solely within the app and are just not on iCloud for some reason that they would be gone forever.  Is that right?
    In a word, yes. In a little more detail.... When you restore from an iCloud backup, you must erase the device and start all over again. There is no other way to access the backup in iCloud without erasing the device. Consequently, you are starting all over again. Therefore, it would also be my assumption that Pages and Numbers will work again and that the deleting apps issues would be fixed as well.
    If the documents are not in the backup, and you do not have a backup elsewhere, the documents could be gone forever.

  • Can't open Preview/Calendar/App store/iBooks/Terminal/Mail after updated to Mavericks

    After I updated to Mavericks, I can not open Preview, Dictionary, App Store, iBooks, Keynotes, Photobooth, Quicktime, Contact, Calender, etc...
    Mail keeps crashing everything I opened it.
    iTunes and Safari is still working. Can someone tell me what's happening and how to solve my problem? Thanks a lot!
    BTW, I remeber this symptom happened after I used Cleanmymac.

    Evi, I have the same problem. When I first updated to Mavericks, everything is OK, but I use Cleanmymac too, It is may be because of Cleanmymac, it cleaned about 1G files.
    Now I can not open App Store, how can I download and reinstall Mavericks?

  • I have creative suite 5.5 and have recently updated my iMac to Yosemite. Now I can't open the adobe apps. I have done the suggested Java update and mac OS X Java patch update.. still no go. Can you HELP?

    I have creative suite 5.5 and have recently updated my iMac to Yosemite. Now I can't open the adobe apps. I have done the suggested Java update and mac OS X Java patch update.. still no go. Can you HELP?

    uninstall, clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) the install using the installation files.  do not migrate adobe programs.
    Downloadable installation files available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
    Lightroom:  5.7.1| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5.5, 5 | 1
    Contribute:  CS5 | CS4, CS3 | 3,2
    FrameMaker:  12, 11, 10, 9, 8, 7.2
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • I can't open the "Keepsafe" App after update.

    I can't open the "Keepsafe" App after update it to the latest version,
    When i click on the app and after 20 second it's quickly goes back to the home screen,
    I've tried reopening this App and restarting my iphone but still not working.
    Please Help me to restore my data (more than 2,000 pics) in this App.
    Best Regards

    Close all open apps by double-tapping the home button, then swiping up and off the screen with the app window (not the smaller icon).
    Then reset: hold down the home button along with the sleep/wake button until the screen goes black and you see the Apple, then let go. (No data loss)

  • I installed Mavericks a few days ago and downloaded all the available updates, which installed correctly (or so it says).  Now I can't open my iPhoto app because it says it's being updated.  Any suggestions?

    I installed Mavericks a few days ago and downloaded all the available updates, which installed correctly (or so it says).  Now I can't open my iPhoto app because it says it's being updated.  Any suggestions?

    There are two ways to recover from this condition.
    1. Select
    Store ▹ View My Account
    from the App Store menu bar, then select View hidden purchases. Stop or resume the download.
    2. Open LaunchPad and find the icon of the app you're trying to install. There will be a small progress bar below it. Click the "X" to stop the download.

  • I recently did an apps update and now the update is locked and I have 15 apps I can't open. Any suggestions on how to fix this?

    I recently did an apps update and now the update is locked and I have 15 apps I can't open.  Any ideas on what may have caused this and to fix it?

    If Ralph's suggestion doesn't work, try a Restore.  Note that it's nowhere near as quick as a Reset.  It could take well over an hour!  Connect via cable to the computer that you use for sync.  From iTunes, select the iPad/iPod and then select the Summary tab.  Follow the on-screen directions for Restore and be sure to say "yes" to the backup.  You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod.  Again, say "yes."
    At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod.  As before, say "yes."  Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time.  If that happens, only the apps that are part of the IOS will appear on your device.  Corrective action is simple -  choose manual "Sync" from the bottom right of iTunes.
    If you're unable to do the Restore (or it doesn't help), go into Recovery Mode per the instructions here.  You WILL lose all of your data (game scores, etc,) but, for the most part, you can redownload apps and music without being charged again.  Also, if you have IOS-7, read this.

  • I just installed iLife on my new Imac version 10.8.2 and now I can't open my iPhoto app.  It says that I Photo is damaged or incomplete.  What do I do to restore my iPhoto and pictures!

    I just installed iLife on my new iMac 10.8.2 version and now I can't open my iPhoto app.  It says it is damaged or incomplete.  What can I do to get it back along with all of my picutures?  I was told by an Apple employee at my one to one training that it was OK to install iLife to get the iDVD that I wanted. Help!

    I have installed iLife a few times and because of photostream, the version on the disc must be updated.  Software update usually takes care of it.  It sounds like you installed an old version over a new version.  I've not tried that.
    You have a late 2012 machine, if you open the Mac app store from the dock, you should be able to go to the purchased tab and download/install the right version of iphoto.  Honestly, you should not have used that disc on this new of mac or at least only installed iDVD & iWeb but not garageband, iphoto, and iMovie.
    If the Mac App Store shows iphoto as installed already, drag the app from your applications folder to the trash and reinstall it again from the Mac App Store.  That is the version you need.  You may find garageband and imovie have similar problems.
    good luck.
    PS.  your photos are in your photo folder in your home folder.  don't touch those, I'm talking about the app "iphoto" in the applications folder.

  • My app store will not open. when i try to open it i get an error that reads "You can't open the application App Store because it may be damaged or incomplete". How can I fix this?

    my app store will not open. when i try to open it i get an error that reads "You can't open the application App Store because it may be damaged or incomplete". How can I fix this?

    I am having the exact same problem.  MacForums has been helping me, and I called Apple.  After trying everyone's suggestions, and Apple's, no success.
    My App Store app still says "incomplete or damaged."  There is even a circle with a line through it on the icon.  Apple said reinstall my Snow Leopard upgrade disc (not my original Leopard disc) and then run the Combo Update (like your suggestion).  Did not work.  I also updated the software from "Software Update".  Rebooted.
    I think this started after I replaced my hard drive with a SSD and moved the hard drive to where the DVD was.  I wonder if the person above who had the same problem also installed a SSD?
    Anyway, anymore ideas?  Even Apple is stumped.
    (In answer to the other post above, my Quicktime works fine.)
    Message was edited by: mrivmriv
    Just did some more reading.  I was going by the icon in the dock.  When I checked in Finder, there it was, fixed and brand new!!  Thanks, anyway.
    Message was edited by: mrivmriv

  • I CAN'T OPEN THE "CONTACTS" APP

    Hello,
    Since I bought my iPad2 I can't open the "Contacts" app, when I try to open it just closes.
    And because of that I'm having problems to send emails.
    I just updated the software for the iOS 5.1, but the problem continues.
    Could you help me?
    Thanks!

    Hello King_Penguin, I tried to do it, but when I toggle the contacts "on" and merge it on iCloud, it returns automatically to "off" and exits the screen.
    Thank you.

  • I have an app update on my phone through the app store, but i dont have that app and when i hit update it says the item is no longer available for sale,, but i cannot get rid of the little 1 at the corner of the app store app,, how can i get rid of it

    i have an app update on my phone through the app store, but i dont have that app and when i hit update it says the item is no longer available for sale,, but i cannot get rid of the little 1 at the corner of the app store app,, how can i get rid of it,, i have iphone 5

    You installed a hacked app, originally from the Mac App Store. It contains the receipt for a different app, downloaded using an account that you don't control. You need to identify and remove the hacked app.
    Important: The app you need to remove is not necessarily the one named in the App Store notice. For example, if the App Store says you need to update "Twitter," the hacked app may be "Angry Birds" or something else entirely. Don't make any assumptions about which app you're looking for. To find it, you have to carry out a systematic search.
    Triple-click anywhere in the line of text below on this page to select it:
    kMDItemAppStoreHasReceipt=1
    Copy the selected text to the Clipboard (command-C).
    In the Finder, press the key combination command-F to open a search window, or select
    File ▹ Find
    from the menu bar. In the search window, select
    Search: This Mac
    from the row of tokens below the toolbar. Below that is a popup menu initially showing Kind. From that menu, select  Other...
    A sheet will drop down. In that sheet, select Raw Query and click OK or press return.
    Now there will be a text box to the right of popup menu. Click in that box and paste (command-V).
    The search window will show all the App Store products you've installed. Compare those search results with the list of your purchases from the App Store. To see the complete list, you may need to unhide hidden purchases. If any apps were download from the App Store using other Apple ID accounts that you control, sign in to the store under each of those ID's and check the purchases.
    At least one of the items listed in the search window is not among your purchases in the App Store. Move each such item to the Trash. You may be prompted for your administrator password. Empty the Trash.
    Log out and log back in. Test.

  • I can't open the application App Store on my iMac. How can I fix this?

    Here is the error message I keep getting.
    You can't open the application App Store because it may be damaged or incomplete.

    Simone ...
    You can reinstall the App Store by downloading and installing the Mac OS X 10.6.8 Update Combo
    It's ok to do this even though you are already running v10.6.8
    Restart your Mac after the combo is installed, then try the App Store.

  • "You can't open the application App Store because it might be damaged or incomplete." Help?

    I'm not exactly sure what happened but for some reason my App Store won't open anymore. Every time I try the message "You can't open the application App Store because it might be damaged or broken" pops up. And for some reason iPhoto is completely missing from my Macbook today as well. How do I get these two back and in working condition again??

    I'm going by your profile v10.6.8
    Installing the Mac OS X 10.6.8 Update Combo will reinstall the App Store for you.
    Restart your Mac after the combo is installed.
    It's ok to do this even though you are already running v10.6.8
    If necessary, you can re download iPhoto.
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    message edited by cs

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