Software Device Update v5.0

I have a curve 8330 which says it should be compatible to the new software. However, everytime I try and download the new version it says it doesn't work. Why can't I download the new version?
Becca

Hi and Welcome to the Forums!
From a PC, you can install any OS package to a BB via this procedure:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload", it can be used to upgrade, downgrade, or reload -- it all depends on the OS package you download and install to your PC. You can even use a different carriers OS package by simply inserting, between steps 1 and 2, the deletion, on your PC, of a file named VENDOR.XML. Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Sadly, I can't really provide answers to your post information:
rlideker wrote:
I have a curve 8330 which says it should be compadable to the new software.
You would have to tell us just how it "says" it should be compatible.
rlideker wrote:
However, everytime I try and download the new version it says it doesn't work.
You would have to tell us exactly how you are making this attempt.
rlideker wrote:
Why can't I download the new version?
The answer to that depends on your answers to the follow up questions.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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I am not able to run software or device update. Initially I thought it was my proxy (Bluecoat) problem. so I bypassed the proxy and still getting the same error. based on the PSU.log, I am getting 404 error which ususally HTTP Not Found. I am wondering if the URLs have been moved? I've attached a sample of TCP stream in plain text.
with proxy credential:
[ Mon Mar 05 18:56:20 PST 2012 ] INFO   [SwUpdateAction : selectAllUpdates] : Validated Cisco.com credentials..
[ Mon Mar 05 18:56:23 PST 2012 ] ERROR [CcoDownloadAdapter : getXmlFileList] : failed to connect to Cisco.com:RespCode=404, RespMsg=Not Found
[ Mon Mar 05 18:56:23 PST 2012 ] ERROR [RemoteRepSync : downloadPsuHeadersAsXml] : VDSException thrown com.cisco.nm.xms.vds.VDSException: CcoDownloadAdapter::getfileList():failed to connect to Cisco.com.
[ Mon Mar 05 18:56:23 PST 2012 ] INFO   [SwUpdateAction : selectAllUpdates] : removing SwUpdateLock, due to exception..
bypass proxy:
[ Tue Mar 06 14:57:24 PST 2012 ] INFO   [SecurityHandler : getCSProxyLogin] : No proxy User Name configured
[ Tue Mar 06 14:57:27 PST 2012 ] INFO   [SwUpdateAction : selectAllUpdates] : Validated Cisco.com credentials..
[ Tue Mar 06 14:57:27 PST 2012 ] ERROR [CcoDownloadAdapter : getXmlFileList] : failed to connect to Cisco.com:RespCode=404, RespMsg=Not Found
[ Tue Mar 06 14:57:27 PST 2012 ] ERROR [RemoteRepSync : downloadPsuHeadersAsXml] : VDSException thrown com.cisco.nm.xms.vds.VDSException: CcoDownloadAdapter::getfileList():failed to connect to Cisco.com.
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it seems, your problem is bugID CSCto46927; you can download the patch for windows here: cwcs33x-win-CSCto46927-1.zip
Also, consider to update LMS 3.2 to version LMS 3.2.1 and apply alls other application patches and point patches available;
LMS 3.2 SP1:
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LMS 3.2: device update or software update fails.

Hi All,
I just did a virgin install of LMS 3.2 on Windows 2008 SP2.
After installation, downloaded all the patches and installed them on top of the fresh install. This is the list of installed patches:
CS:
cs331-win-CSCtn86202-0
cwcs-win-CSCtg46847-K9
cwcs33-win-CSCsy14799
cwcs33-win-CSCtc38080
cwcs33-win-CSCtd01597-K9
cwcs33-win-CSCtd07131-0
cwcs33-win-CSCti41352
cwcs33-win-CSCtj01051
cwcs33-win-CSCtj20850-1.0
cwcs331-win-CSCtr77570-0
cwcs331-win-Oct2011-su1-0
cwcs331-win-Oct2011-su2-0
cwcs33x-win-CSCto46927-0
CM:
cwcm5.2.1-win-CSCtl10414-0
cwcm5_2_1_win
RME:
rme4_3_1_win
rme4.3.1-win-CSCsz32320-1.0
rme4.3.1-win-CSCsz367951.0
rme4.3.1-win-CSCta761471.0
rme4.3.1-win-CSCtb169251.0
rme4.3.1-win-CSCtd268360
rme4.3.1-win-CSCte717641.0
rme4.3.1-win-CSCtg317101.0
rme4.3.1-win-CSCth432861
rme4.3.1-win-CSCtj03361-1.0
rme4.3.1-xdi-win-CSCte95623
DFM:
dfm3.2-win-CSCta56151
dfm3.2-win-CSCtb87449
dfm3.2-win-CSCtj572681.0
When trying to do a device update from CS, I get the following error:
Error while downloading package information from Cisco.com for the selected products. See the d:/CSCOpx/log/psu.log file for details.
No filters or proxies are in place. Any idea what this is causing?? TIA!
psu.log shows me this:
[ Thu Nov 10 10:38:23 CET 2011 ] INFO   [SecurityHandler : getCSProxyLogin] : No proxy User Name configured
[ Thu Nov 10 10:38:23 CET 2011 ] INFO   [SecurityHandler : getCSProxyHost] : No proxy Host configured
[ Thu Nov 10 10:38:34 CET 2011 ] INFO   [SecurityHandler : getCSProxyHost] : No proxy Host configured
[ Thu Nov 10 10:38:34 CET 2011 ] INFO   [SecurityHandler : getCSProxyPort] : No proxy port confgured
[ Thu Nov 10 10:38:36 CET 2011 ] INFO   [DevUpdate : performAdd] : Validated Cisco.com credentials..
[ Thu Nov 10 10:38:36 CET 2011 ] INFO   [SecurityHandler : getCSProxyHost] : No proxy Host configured
[ Thu Nov 10 10:38:36 CET 2011 ] INFO   [SecurityHandler : getCSProxyPort] : No proxy port confgured
[ Thu Nov 10 10:38:36 CET 2011 ] INFO   [DownloadManager : queryAllPkgs] : Going to collect download packages...
[ Thu Nov 10 10:38:36 CET 2011 ] ERROR [CcoDownloadAdapter : getXmlFileList] : failed to connect to Cisco.com:RespCode=404, RespMsg=Not Found
[ Thu Nov 10 10:38:36 CET 2011 ] ERROR [RemoteRepSync : downloadPsuHeadersAsXml] : VDSException thrown com.cisco.nm.xms.vds.VDSException: CcoDownloadAdapter::getXmlFileList():Exception:CcoDownloadAdapter::getXmlFileList():failed to connect to Cisco.com.
[ Thu Nov 10 10:38:36 CET 2011 ] ERROR [ViewRemoteAndInstalledPkg : getRemoteAndInstalledPkg] : VDSException while downloading headers from Cisco.com
com.cisco.nm.xms.vds.VDSException: CcoDownloadAdapter::getXmlFileList():Exception:CcoDownloadAdapter::getXmlFileList():failed to connect to Cisco.com.
    at com.cisco.nm.xms.psu.downloadmgmt.RemoteRepSync.downloadPsuHeadersAsXml(RemoteRepSync.java:559)
    at com.cisco.nm.xms.psu.downloadmgmt.RemoteRepSync.getAllPackagesFor(RemoteRepSync.java:991)
    at com.cisco.nm.xms.psu.downloadmgmt.DownloadManager.queryAllPkgs(DownloadManager.java:1191)
    at com.cisco.nm.xms.psu.ui.gui.model.ViewRemoteAndInstalledPkg.getRemoteAndInstalledPkg(ViewRemoteAndInstalledPkg.java:170)
    at com.cisco.nm.xms.psu.ui.gui.model.action.DevUpdate.performAdd(DevUpdate.java:1032)
    at com.cisco.nm.xms.psu.ui.gui.model.action.DevUpdate.perform(DevUpdate.java:555)
    at org.apache.struts.action.ActionServlet.processActionPerform(ActionServlet.java:1786)
    at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1585)
    at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:509)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
    at com.cisco.nm.cmf.util.AccessLogFilter.doFilter(AccessLogFilter.java:128)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
    at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:199)
    at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:282)
    at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:754)
    at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:684)
    at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:876)
    at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
    at java.lang.Thread.run(Thread.java:595)

I assume that in your case you could have a problem with the sequence of the patch installation. You should have installed cwcs33x-win-CSCto46927-0 as the last patch because there is at least one (CSCtj20850) wich reverts the settings of the patch for Bug CSCto46927 - i.e. re-install cwcs33x-win-CSCto46927-0 and see if it is working.

My iPod touch will not play or charge on my non apple dock since the software was updated,why is this?

My iPod touch used to play and charge in my non apple dock but now will do neither. Looking back it appears to have stopped working when the software was updated to 5.1. Why is this?

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Have upgraded from LMS 3.1 to 3.2 then applied all the software updates ok.
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oid : 1.3.6.1.4.1.11.2.3.7.5.19 not found in E:\CISCOW~1\lib\classpath\com\cisco\nm\cwcs\mdf\mdfdata.xml
are part of the problem?
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Tail of psu.log looks normal to me.
Cheers,
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My computer failed to install the compatible driver software when updating my iphone and now my iphone is unusable as it is requesting me to connect it to itunes but i physically cannot connect to itunes... help me please?

my computer failed to install the compatible driver software when updating my iphone and now my iphone is unusable as it is requesting me to connect it to itunes but i physically cannot connect to itunes... help me please?

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You may find the troubleshooting steps in the article below helpful.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/ht1926
-Griff W.

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Just tried out the new Desktop Manager for Mac and it seems to blow up when trying to either install or uninstall applications.
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connect phone to computer and click on Applications (top right)
click "Check for Updates"
click "Show Other Versions" (if there are no updates for phone)
chose "BlackBerry 6.0 6.0.0.246 (Current Version-Reload)
then select
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~Never missed my iPhone so much~
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Apache Tomcat error on common services (Device Update)

I have installed lms 3.2 on server 2008 , and when I click on device update in software center I recieve an error
which I inserted down here ;
I have to mention that I also have installed Common services patch .
please some one help me this out .
which I

Hi,
Kindly check if you have CSCtj20850-0.info at location CSCOpx\setup\patch
Try this workaround too as it look like rme map files got corrupted :-
Navigate to -->
CSCOpx/www/classpath/com/cisco/nm/xms/psu/maps
Backup these two files (rme*.map) at another location and finally delete them from this location. You need to stop the daemon manager to be able to delete this files with the command net stop crmdmgtd.
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1>
set NMSROOT=%CWMIBDIR%\..\..\..
2>
%NMSROOT%\lib\jre\bin\java -classpath %NMSROOT%\lib\jre\lib;%NMSROOT%\lib\classpath;%NMSROOT%\objects\log4j\1.1.3\log4j.jar;%NMSROOT%\MDC\tomcat\shared\lib\MICE.jar;%NMSROOT%\MDC\tomcat\shared\lib\NATIVE.jar;%NMSROOT%\MDC\tomcat\shared\lib\jdom.jar;%NMSROOT%\www\classpath;%NMSROOT%\lib\classpath\servlet.jar;%NMSROOT%\MDC\tomcat\webapps\cwhp\WEB-INF\classes com.cisco.nm.xms.psu.packagemgmt.map.CreateMaps %NMSROOT%\www\classpath\com\cisco\nm\xms\psu\pkgs\rme
The above workaround should generate the rme*.map files again and then it should work fine.
Now, start the daemon manager and wait for 20 minutes before logging back to CiscoWorks.
Note :- Its important to backup (rme*.map) before deleting them.
Many Thanks,
Gaganjeet Singh

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Hi Thank you for your question!
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