Software exception in Acrobat Reader
I have Windows XP Media Center Edition SP2. Whenever I open Acrobat Reader 11.0.03, or open a pdf file in it, a window appears that says, "The exception unknown software exception (0xc0000409) occurred in the application at location 0x004120cb. This does not seem to interfere with viewing or printing, but if I click OK to close the window, Acrobat Reader closes too. This doesn't render the reader unusable, but it is annoying. I tried uninstalling and reinstalling, with the same result. Anyone know why this is happening?
A few things to try...
Using Windows Explorer navigate to C:\Program Files (x86)\Adobe\Reader 11.0\Reader, then double-click on Eula.exe and accept the license agreement
Can you open Adobe Reader by itself? If so, try disabling Protected Mode [Edit | Preferences | Security (Enhanced)].
It could even be a malware issue; see http://helpx.adobe.com/acrobat/kb/reader-core-dll-error.html
But you wrote that you cannot open Adobe Reader by itself, so try to disable Protected Mode via the registry. Download, unzip, then run the attached registry script.
Similar Messages
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Can't print via Adobe acrobat reader!
I can not print via Adobe Acrobat reader even though all other application work well with the printer and there is no hardware or connection problem involved.
the printer is: HP LaserJet Pro CM1415fn Color Multifunction Printer
The same thing happened to my outlook but I fixed it by reinstalling the printer software,
I think reinstallation is not the way of fixing it, does anyone have the same problem or can help me?Hello
I understand you can print from all other programs except Adobe acrobat reader.
I have included a document to troubleshoot this issue for not being able to print pdfs.
Check your version and select the appropriate one to proceed.
http://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html
Hope this helps.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP -
Performance Issues with Acrobat Reader 11.0.0.2 when secure mode is enabled
Hello All,
We are experiencing sporadic issues with Acrobat 11.0.0.2 across our domain, users are reporting performance issues when opening PDF documents whether locally or from a network share.
We have found that turning off Secure Mode helps towards reducing this delay and in the cases it doesn't we are repairing the installation and/or reinstalling the application.
Due to the security implications we need to leave this turned on, I am wondering if anyone has encountered this issue and what steps were taken towards resolving it?
I also wonder whether the white list function in the new release 11.0.0.3 would be a solution to this issue?
Kind Regards,
Ryan McCartyNo probelm, so....
We had no problems with Adobe Reader 9 and 10, we encountered the issues when upgrading to 11.0.0.2.
Initially we found that turning off the Protected Mode, helped but did not resolve the issue.
We tried;
1. Turn off protected mode - issue still present
2. Clearing the recent file registry using the below registry path and deleting the keys underneath it.
HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\11.0\AVGeneral\cRecentFiles (this does not turn recent files off permanently). - works but needs clearing regularly
3. Turning off welcome screen by creating - HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\11.0\FeatureLockDown\cWelcomeScreen - works to improve app open speed.
4. uninstall/reinstall of 11.0.0.2 - works most likley due to the recent files being cleared.
5. upgrade to 11.0.0.3 - issue still present
Following reboots the issue is still present.
When Adobe Reader is the only application open this issue is still present.
As mentioned I have no systems available which I could test this issue using 11.0.0.1 as we have fixed them, albeit temporarily using the reinstall method.
I am concious that this issue is going to reoccur once that cache (recent files) builds back up because the fix above (#2) is clearing the recent files cache NOT disabling it. -
Can't view PDF files using Acrobat Reader X
We made many PDF files available on our Web site. In the past few weeks we noticed that users who were using Acrobat Reader X and Internet Explorer 8 or 9 were not able to view some PDF files. Basically, when they clicked a link to display a PDF file, the screen would be cleared and the status bar showing "Loading ...KB/...K/B" would be displayed. The status bar would move a bit and then got stuck. The PDF file would never be displayed. Sometimes, my users could click the Back button to go back the previous Web page and sometimes they had to close or kill the IE window. Small PDF files seemed to be fine. I was able to repeat this problem on PCs running Windows XP and Windows 7. I also tested clicking the same PDF files with PCs installed with Acrobat Reader 9 and I was not able to cause the problem to occur, so I am pretty sure that this problem is related to Acrobat Reader X. I also noticed that if I unchecked the "Display PDF in browser" option in Acrobat Reader X so that PDF files would not be displayed inside the Internet Explorer window, I would be able to view all PDF files without any problems.
I also did an experiment by resaving many PDF files using Acrobat Pro (Reduce File Size...) to be compatible with Acrobat 8 or above. I was able to open these PDF files using Acrobat Reader X but when I used a PC with Acrobat 9, it would get stuck instead. Most of my PDF files were created a long time ago and we usually made it compatible with Acrobat 5 or above.
I saw that some people reported some problems with Acrobat Reader X but I did not see a solution except uninstalling Acrobat Reader X and installing an old version of Acrobat Reader instead. Anyone has any ideas why this is happening and how to fix this problem?
RJSounds like you got the trial of Acrobat. Go to add/remove programs, get rid of it, the download the free Reader from http://get.adobe.com/reader/
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Acrobat Reader X Disable Protection mode
Hi All,
i need some help with this freaky Acrobat Reader X version.
We have currently ~1000 computers with different old versions of AR (form 6 to 9)
We need to upgrade to 10.0.1 version all PC's
Will use SCCM for distributing the package.
OK... everything here seems good but ... a lot of problems and erros appear.
First we've installed on test group of 10 pc's the AR 10.0.0
all users start complainig that they can't open the pdf's from our file servers.
Solution - bring the patch 10.0.1
After that all users start complaining that they can't print - Windows Error - Acrobat need to be closed !
Solution - Protection mode disabled.
My questions :
1. How can I distribute both the Package of Acrobat and the update together with SCCM
All my tries and reaings failed !!!
i've try different methods and no success
msiexec /i /q \\server\d$\Workstation Baseline\AcrobatReaderX\AcroRead.msi TRANSFORMS="AcroRead.mst" PATCH=\\server\d$\Workstation Baseline\AcrobatReaderX\adbeRdrUpd1001_Tier1.msp
this do not work for me This is in SCCM program
2. How can i disable through Adobe Wizard the Protection Mode ?
I know how to do it manually but is not acceptable this way - i can't communicate with 1000 users to do this manually
I know how to disable it from registry with GPO , but i can't disable it before installation, also i can't disable it on all PC's after installation, because it will take several days to complete for all pc's and this "hole" of some days will stop the work of our end-users.
Any fresh ideia is wellcome. Also any help
Thankshey,
had similar issues with protection mode.
found we can do it 2 ways, 1. via registry entry, or 2. via an ADM.
sorry cannot remember the referenced posts for the fixes below...
we use the adm so that users cannot change it, and so that updates dont reset it.
note that the adm has only a few settings, and i dont know the code for any other settings.
1. - REG method:
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\10.0\FeatureLockDown]
"bProtectedMode"=dword:00000000
REM: Above line Disables Protected Mode on startup
2. - ADM Template method
please note, just copy and paste into a text file and rename as .adm.
remember that on the last section of the code below, change the "YOUR HEADER HERE" bit to what you want to use to find it in the GPO manager once you add the template.
CLASS USER
CATEGORY !!YOUR_COMPANY_NAME_GOES_HEREHeader
CATEGORY "Adobe Reader 10"
CATEGORY "Preferences"
CATEGORY "General"
CATEGORY "Application Startup"
POLICY "Show splash screen"
KEYNAME "Software\Adobe\Acrobat Reader\10.0\Originals"
EXPLAIN !!ExplainNosplash
VALUENAME "bDisplayedSplash"
VALUEON NUMERIC 0
VALUEOFF NUMERIC 1
END POLICY
POLICY "Enable Protected Mode at startup"
KEYNAME "Software\Adobe\Acrobat Reader\10.0\Privileged"
EXPLAIN !!ExplainProtectedMode
VALUENAME "bProtectedMode"
VALUEON NUMERIC 1
VALUEOFF NUMERIC 0
END POLICY
END CATEGORY
END CATEGORY
CATEGORY "Identity"
POLICY "Organization Name"
KEYNAME "Software\Adobe\Acrobat Reader\10.0\Identity"
EXPLAIN !!ExplainOrgName
PART "Organization Name." EDITTEXT
VALUENAME "tCorporation"
END PART
END POLICY
END CATEGORY
CATEGORY "Internet"
CATEGORY "Internet Options"
POLICY "Connection speed"
KEYNAME "Software\Adobe\Acrobat Reader\10.0\AVGeneral"
EXPLAIN !!ExplainConnection
PART "Connection speed." DROPDOWNLIST REQUIRED
VALUENAME "iConnectionSpeed"
ITEMLIST
NAME "56kbps" VALUE NUMERIC 56000
NAME "LAN" VALUE NUMERIC 10000000 DEFAULT
END ITEMLIST
END PART
END POLICY
END CATEGORY
END CATEGORY
CATEGORY "Spelling"
CATEGORY "Dictionaries"
POLICY "Dictionaries"
KEYNAME "Software\Adobe\Acrobat Reader\10.0\Spelling"
EXPLAIN !!ExplainDictionary
PART "Default Dictionary" DROPDOWNLIST
VALUENAME "tDictionaryName"
ITEMLIST
NAME "English (United Kingdom)" VALUE "English (United Kingdom)"
ACTIONLIST
KEYNAME "Software\Adobe\Acrobat Reader\10.0\Spelling"
VALUENAME "iDictionaryDefaultID" VALUE NUMERIC 7
KEYNAME "Software\Adobe\Acrobat Reader\10.0\Spelling\cDictionaryOrder"
VALUENAME "t0" VALUE "English (United Kingdom)"
KEYNAME "Software\Adobe\Acrobat Reader\10.0\Spelling\cDictionaryOrderID"
VALUENAME "i0" VALUE NUMERIC 7
END ACTIONLIST
NAME "English (United States)" VALUE "English (United States)"
ACTIONLIST
KEYNAME "Software\Adobe\Acrobat Reader\10.0\Spelling"
VALUENAME "iDictionaryDefaultID" VALUE NUMERIC 2
KEYNAME "Software\Adobe\Acrobat Reader\10.0\Spelling\cDictionaryOrder"
VALUENAME "t0" VALUE "English (United States)"
KEYNAME "Software\Adobe\Acrobat Reader\10.0\Spelling\cDictionaryOrderID"
VALUENAME "i0" VALUE NUMERIC 2
END ACTIONLIST
END ITEMLIST
END PART
END POLICY
END CATEGORY
END CATEGORY
CATEGORY "Units"
POLICY "Page Units"
KEYNAME "Software\Adobe\Acrobat Reader\10.0\Originals"
EXPLAIN !!ExplainPageUnits
PART "Page unit" DROPDOWNLIST REQUIRED
VALUENAME "iPageUnits"
ITEMLIST
NAME "Points" VALUE NUMERIC 0
NAME "Inches" VALUE NUMERIC 1
NAME "Millimeters" VALUE NUMERIC 2 DEFAULT
NAME "Centimeters" VALUE NUMERIC 3
NAME "Picas" VALUE NUMERIC 4
END ITEMLIST
END PART
END POLICY
END CATEGORY
END CATEGORY
END CATEGORY
CATEGORY "Adobe Acrobat 10"
CATEGORY "Preferences"
CATEGORY "General"
CATEGORY "Application Startup"
POLICY "Show splash screen"
KEYNAME "Software\Adobe\Adobe Acrobat\10.0\Originals"
EXPLAIN !!ExplainNosplash
VALUENAME "bDisplayedSplash"
VALUEON NUMERIC 0
VALUEOFF NUMERIC 1
END POLICY
END CATEGORY
END CATEGORY
CATEGORY "Identity"
POLICY "Organization Name"
KEYNAME "Software\Adobe\Adobe Acrobat\10.0\Identity"
EXPLAIN !!ExplainOrgName
PART "Organization Name." EDITTEXT
VALUENAME "tCorporation"
END PART
END POLICY
END CATEGORY
CATEGORY "Internet"
CATEGORY "Internet Options"
POLICY "Connection speed"
KEYNAME "Software\Adobe\Adobe Acrobat\10.0\AVGeneral"
EXPLAIN !!ExplainConnection
PART "Connection speed." DROPDOWNLIST REQUIRED
VALUENAME "iConnectionSpeed"
ITEMLIST
NAME "56kbps" VALUE NUMERIC 56000
NAME "LAN" VALUE NUMERIC 10000000 DEFAULT
END ITEMLIST
END PART
END POLICY
END CATEGORY
END CATEGORY
CATEGORY "Spelling"
CATEGORY "Dictionaries"
POLICY "Dictionaries"
KEYNAME "Software\Adobe\Adobe Acrobat\10.0\Spelling"
EXPLAIN !!ExplainDictionary
PART "Default Dictionary" DROPDOWNLIST
VALUENAME "tDictionaryName"
ITEMLIST
NAME "English (United Kingdom)" VALUE "English (United Kingdom)"
ACTIONLIST
KEYNAME "Software\Adobe\Adobe Acrobat\10.0\Spelling"
VALUENAME "iDictionaryDefaultID" VALUE NUMERIC 7
KEYNAME "Software\Adobe\Adobe Acrobat\10.0\Spelling\cDictionaryOrder"
VALUENAME "t0" VALUE "English (United Kingdom)"
KEYNAME "Software\Adobe\Adobe Acrobat\10.0\Spelling\cDictionaryOrderID"
VALUENAME "i0" VALUE NUMERIC 7
END ACTIONLIST
NAME "English (United States)" VALUE "English (United States)"
ACTIONLIST
KEYNAME "Software\Adobe\Adobe Acrobat\10.0\Spelling"
VALUENAME "iDictionaryDefaultID" VALUE NUMERIC 2
KEYNAME "Software\Adobe\Adobe Acrobat\10.0\Spelling\cDictionaryOrder"
VALUENAME "t0" VALUE "English (United States)"
KEYNAME "Software\Adobe\Adobe Acrobat\10.0\Spelling\cDictionaryOrderID"
VALUENAME "i0" VALUE NUMERIC 2
END ACTIONLIST
END ITEMLIST
END PART
END POLICY
END CATEGORY
END CATEGORY
CATEGORY "Units"
POLICY "Page Units"
KEYNAME "Software\Adobe\Adobe Acrobat\10.0\Originals"
EXPLAIN !!ExplainPageUnits
PART "Page unit" DROPDOWNLIST REQUIRED
VALUENAME "iPageUnits"
ITEMLIST
NAME "Points" VALUE NUMERIC 0
NAME "Inches" VALUE NUMERIC 1
NAME "Millimeters" VALUE NUMERIC 2 DEFAULT
NAME "Centimeters" VALUE NUMERIC 3
NAME "Picas" VALUE NUMERIC 4
END ITEMLIST
END PART
END POLICY
END CATEGORY
END CATEGORY
END CATEGORY
END CATEGORY
[strings]
YOUR_COMPANY_NAME_GOES_HEREHeader=YOUR HEADER HERE
ExplainNosplash="When disabled, the program will not display a splashscreen on startup.\n\nWhen enabled, the splashscreen will be displayed."
ExplainProtectedMode="When disabled, the program will not run in Protected Mode.\n\nWhen enabled, Protected Mode will run, and may cause compatibility errors.\n\nSee http://kb2.adobe.com/cps/860/cpsid_86063.html for more details."
ExplainOrgName="Enter the organization name by typing it in."
ExplainConnection="To specify LAN, set the connection speed to 10000000."
ExplainPageUnits="Set the page unit from the drop-down list.\n\nThe default is millimeters."
ExplainDictionary="Used to specify the default dictionary to spell checking." -
Reader XI - unknown software exception
I have Acrobat Reader XI on a Windows XP SP3 PC.
When I open a .pdf file by double clicking on it, before Reader XI runs I get the following error in a pop-up window:
The exception unknown software exception (0xc0000409) occurred in the application at location 0x00411e0b. (The location address changes each time).
From then on, I keep getting the same pop up appearing on top of other program windows even when I am not actively trying to access a .pdf file, but if a Windows Explorer window containing .pdfs is still open. It's even doing it as I try to type this....
It seems random whether or not the box goes away if I click OK or Cancel.
Bizarrely, every .pdf document I have tried has still opened in Reader XI fine after getting rid of the pop-up.
I have uninstalled Reader XI completely (using the Windows "Add/Remove Programs dialogue) and reinstalled using a fresh download of the program from http://www.adobe.com/support/downloads/detail.jsp?ftpID=5507, but there is no improvement.
I have found several previous mentions of this error on this forum (and it is all over Google) but have found no solution that works for me so far.
Please assist if you can.As there have been no other suggestions, I tried uninstalling Reader XI and went back to Reader X.
Now that comes up with an error message in a very similar way, except the message now reads:
"Adobe Reader X- There was an error opening this document. This file cannot be found."
It's infuriating when every .pdf I have tried DOES open and display fine, so these annoying error messages are actually wrong.
But they still just keep popping up, even when I am simply working in another program, but just happen to have a Windows Explorer window open in the background showing the contents of a folder that includes one or more .pdf files.
Surely someone from Adobe can advise???? -
Installation Media for Adobe Acrobat Reader and Flash without Extra Software
Is there a Installation Media format for Adobe Acrobat Reader and Flash which does not have McAfee, Google Chrome or Google Toolbar associated with the installation? This deployment is for a IT department. We do not want Google Chrome, Toolbar, or McAfee installed on our workstation, and we want to prevent our users from installing them when performing the upgrades to newer versions. We want installation media without the extra software for deployment. Does Adobe supply these?
Re The first Link:
Return, cancel, or exchange an Adobe order
Cancel your membership or subscription | Creative Cloud
I have done this. I just need the refund that was mentioned on the bottom of the page that I have already cancelled on. None of the other links on that page are relevant and none mention the word "Refund"
Re; The second link, is this a UK 0800 number or a US Number? I am in the UK. Will I be on hold for 32 minutes again if I ring this number? -
When I click PDF file, the file does not open and installation software for creative suite automatically begin to start. Even after re-installation of creative suite 5.5, only acrobat reader dose not work and the same phenomena occurs.
Did you ever install Acrobat? It is not installed automatically with CS, but requires an extra installation step.
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Adobe Reader XI brings unknown software exception (0xc0000409)
Hi there,
I am one of the administrators at a computer pool of a university.
OS: Win XP SP3
AR: Adobe Reader XI 11.0.0.7 , but happens since 11.0.0.0 to us.
For quite some time now, we experience the exception "exception unknown software exception (0xc0000409) occurred in the application at location 0x~RAM-adress~
Obvious Problem Solving included:
Re: when i open a pdf i get the following error message -
I can't figure out a solution. There seems to be no obvious behaviour that can specifically can re-create the exception. This exception occurs also if you're simply scrolling through folders that include a PDF. Even when Adobe Reader XI is not the primary PDF Reader....Hi,
appears to happen randomly, but I bet it is not.
For example when browsing a folder with a PDF in it, but not even hovering over it with the mouse, the error occurs. It also occurs when watching PDFs with PDF X Change Viewer for example. So something still must be calling Adobe Reader ....
Quite frustrating when working with .pdfs a lot -
Adobe reader xi (11.0) after upgrading acrord32.exe unknown software exception
after upgrading from (10) to latest version of adobe reader xi (11.0) keeps crashing
a) During windows boot: acrord32.exe Ausnahme Unbekannter Softwarefehler (0xc0000409)
b) after attempting to open a .pdf
the file might open, but acrord32.exe Ausnahme Unbekannter Softwarefehler (0xc0000409) error message
keeps returning every few minutes
Windows XP SP3 adobe reader xi (11.0) updated to 11.0.01No, adobe acrobat reader is not in the startup list, but a filemanager, displaying a directory containing .pdf's.
In the meantime I have de- and reinstalled it multiple times, last running ccleaner v3.27
which found dozends of ancient acrobat 7.0, 9.0, 10.0 entries | files to be removed.
Unfortunate the error message still appears attempting to open a .pdf
or just browsing a directory with .pdf's
Last I noted an error message pointing to a .exe file which cannot be accessed on a synced directory of our fileserver,
since I was not aware my directories are synced, I shall talk to our administrators... -
Disable online services/features in Acrobat Reader DC?
With the new update being released from Reader to Acrobat Reader DC, I have concerns with the use of cloud storage and storing sensitive data.
I have looked around and the only information I have found for disabling these new features are in reference to groups who use the Acrobat Customization Wizard DC, which means they would be running an Enterprise version.
I have installed and tested the new Acrobat Reader DC on both Windows and OS X, there are no obvious options for disabling the services that I am referring to.
Services I am referencing:
Adobe cloud storage service
Sending and tracking documents
Syncing across multiple devices (by use of cloud storage)
Is there a way to disable the use of these services on an individual (non Enterprise) install of Acrobat Reader DC?
Thanks in advanced!You can use the Adobe Customization Wizard DC on both Reader DC (Classic or Perpetual) versions.
Adobe Customization Wizard
You can also use the Windows Registry to turn these services OFF.
Services integration
Workflows (Services integration)
These preferences enable integration with Document Cloud services.
This preference category contains the following subfeature(s):
Mobile Link
Services (Acrobat.com: 11.x and earlier)
Services (EchoSign: 11.x and earlier)
Services (SharePoint-Office365)
Services integration (11.x and earlier)
Services integration (DC)
Synchronizer
Services integration (DC)
These settings for DC products replace those used by 11.x and earlier. By default, Adobe online services are tightly integrated with the user interface so that users can leverage them in enterprise workflows. Adobe's services are rapidly evolving and allow your organization to increase its efficiency with zero infrastructure and management costs.
Summary table
bAdobeSendPluginToggle
Toggles the Adobe Send and Track plugin for Outlook
bToggleAdobeDocumentServices
Disables all service access except those features controlled by the other preferences.
bToggleAdobeSign
Disables Adobe Send for Signature (formerly EchoSign).
bTogglePrefSync
Disables preferences synchronization.
bToggleWebConnectors
Disables 3rd party connectors.
bUpdater
Disables both updates to the product's web-plugin components as well as all services.
bUpdater
Top > Workflows > Services integration (DC) > bUpdater
Data type
boolean: DWORD value > REG_DWORD
Default
Version #
DC
HKLM Path
HKLM\SOFTWARE\Policies\Adobe\(product name)\(version)\FeatureLockdown\cServices
Summary
Disables both updates to the product's web-plugin components as well as all services.
Details
This new preference replaces the now deprecated HKCU services master switch bEnableAcrobatHS. It disables both updates to the product's web-plugin components as well as all services without exception, including any sign-in screen. The setting is not the same as bUpdaterwhich resides directly under FeatureLockdown and disables product updates. Possible values include:
0: Disable services and service component updates.
1: Enable services.
bToggleAdobeDocumentServices
Top > Workflows > Services integration (DC) > bToggleAdobeDocumentServices
Data type
boolean: DWORD value > REG_DWORD
Default
null
Version #
DC
HKLM Path
HKLM\SOFTWARE\Policies\Adobe\(product name)\(version)\FeatureLockdown\cServices
Summary
Disables all service access except those features controlled by the other preferences.
Details
This setting does not affect Adobe Send for Signature, preference synchronization, or third party connectors. Possible values include:
0: Enable Document Cloud services.
1: Disable Document Cloud services.
bToggleAdobeSign
Top > Workflows > Services integration (DC) > bToggleAdobeSign
Data type
boolean: DWORD value > REG_DWORD
Default
null
Version #
DC
HKLM Path
HKLM\SOFTWARE\Policies\Adobe\(product name)\(version)\FeatureLockdown\cServices
Summary
Disables Adobe Send for Signature (formerly EchoSign).
Details
Possible values include:
0: Enable Adobe Send for Signature.
1: Disable Adobe Send for Signature.
bTogglePrefSync
Top > Workflows > Services integration (DC) > bTogglePrefSync
Data type
boolean: DWORD value > REG_DWORD
Default
null
Version #
DC
HKLM Path
HKLM\SOFTWARE\Policies\Adobe\(product name)\(version)\FeatureLockdown\cServices
Summary
Disables preferences synchronization.
Details
This preference disables and locks a new feature which synchronizes desktop preferences across devices on which the user is signed in with an Adobe ID (including phones). Possible values include:
0: Ensable preferences synchronization.
1: Disable preferences synchronization.
bToggleWebConnectors
Top > Workflows > Services integration (DC) > bToggleWebConnectors
Data type
boolean: DWORD value > REG_DWORD
Default
null
Version #
DC
HKLM Path
HKLM\SOFTWARE\Policies\Adobe\(product name)\(version)\FeatureLockdown\cServices
Summary
Disables 3rd party connectors.
Details
Allows configuring in-product access to third party servicesfor file storage. Possible values include:
0: Enable 3rd party connectors.
1: Disable 3rd party connectors.
bAdobeSendPluginToggle
Top > Workflows > Services integration (DC) > bAdobeSendPluginToggle
Data type
boolean: DWORD value > REG_DWORD
Default
1
Version #
DC
HKCU Path
Workflows
HKLM Path
HKLM\SOFTWARE\Policies\Adobe\(product name)\(version)\FeatureLockdown\cCloud
Summary
Toggles the Adobe Send and Track plugin for Outlook
Details
When enabled, an Adobe Send and Trackbutton appears in Outlook when composing an email. It enables sending large files as public links through Outlook. The attached files are uploaded to Adobe Document Cloud and public links to the files are inserted in the email body. Recipients can click the link to preview the file in a browser window and can download the file if needed. Possible values include:
0: Disable Adobe Send and Track.
1: Enable Adobe Send and Track. -
Need advise on a problem one of my customer have with properties going missing in Acrobat Reader
Hi there.
I need some advise on a major problem I got with acrobat reader on one of my customer's laptop.
I might not have all the informations, but I can explain about everything that I could dig out of the problem.
One of my customer asked me to find a solution to his problem as he just bought a Mac laptop and he has only been using a Windows PC before. He needed a way to be able to manipulate some texts and picture on a file (template) that he print a couple of times each week. I have built a 2 pages PDF form for him and it was a success on every computer we tried it on, except for his new Mac Laptop.
Whenever we open the file on his laptop in acrobat reader, every single properties of any forms are not readed.
Those "missing" properties include :
- Everything in the "Text field property" which include size, choice of font (I specifically took a system font available on both PC and Mac and tested it on another Mac), alignment and apearances.
- All forms, checks and buttons are resetted to a "default" appearance.
The names and ID of the forms seems to be correct and forms with the same name seems to work. (if he fills in one part, it automaticly fills some parts on the 2nd pages instead of having him rewrite the whole stuff.)
The sizes of the forms are correct too. It seems to only affect the form properties, but not the manually inserted javascript.
I tried to open another form PDF I took from the Web (gouvernment forms) and it seems like the problem is not from my file as it happen with all PDF files with forms.
I checked his Acrobat Reader version and it seems like it's up to date, as well as his java software.
Since I couldn't do a full check-up and tried to reinstall Acrobat Reader and java as I only had about 20 minutes to check things, I'm asking around before taking that kind of option into account.
If any got any idea or have already experienced that kind of strange thing, please tell me where could the problem be.
Thanks!The file is opened manually with Adobe Reader directly on the customer's computer harddrive. (Right click on the file directly stored on the desktop. "Open with ..." and then select "Adobe Reader". The program showed on the top bar is Acrobat Reader and it's hard to mix it up as it's totally different from the "Preview" program on the Mac.)
If I opened it with Preview (on the Mac), it was even LESS buggy. While some options are not accessible in Preview (mainly those who use javascripts or adobe reader/acrobat only features), the visual that aren't working in Adobe Reader were working fine. Since some basic options aren't available in Preview, my customer needs to use it in Adobe Reader.
I can garanty that the problem is related to Adobe Reader and/or maybe background process that Adobe Reader uses (for exemple : Java, C++, etc.)
I asked around to know if someone have already experienced this issue and if they have found a way to repair it without doing a full reinstall of every kind of process that Adobe Reader uses.
Also, if I'm doing a clean up for a restoration of Adobe Reader, is there any other program to reinstall then Adobe Reader and Java? -
Still trying to get help with Acrobat Reader - not printing
I have tried printing from Acrobat Reader 10.1 both as regular printout and also printing as image and neither way is working. Any assistance would be greatly appreciated. Here's are the log files:
As PDF:
Process: AdobeReader [3790]
Path: /Applications/Adobe Reader.app/Contents/MacOS/AdobeReader
Identifier: com.adobe.Reader
Version: 10.1.0 (10.1.0)
Code Type: X86 (Native)
Parent Process: launchd [87]
Date/Time: 2011-06-18 22:26:15.888 -0500
OS Version: Mac OS X 10.6.7 (10J869)
Report Version: 6
Interval Since Last Report: 834391 sec
Crashes Since Last Report: 3
Per-App Interval Since Last Report: 491 sec
Per-App Crashes Since Last Report: 2
Anonymous UUID: A53C6811-1170-42FB-B252-FDD6EF1FC1AD
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation 0x95209440 CFURLCopyAbsoluteURL + 48
1 com.apple.CoreFoundation 0x95251741 _CFBundleAddPreferredLprojNamesInDirectory + 257
2 com.apple.CoreFoundation 0x95251230 _CFBundleGetLanguageSearchList + 160
3 com.apple.CoreFoundation 0x9525107a CFBundleCopyResourceURL + 26
4 com.apple.CoreFoundation 0x95261526 CFBundleCopyLocalizedString + 694
5 ...e.print.framework.PrintCore 0x905e6fcd OpaquePMPaper::CreateLocalizedPaperName(OpaquePMPrinter*) + 355
6 ...e.print.framework.PrintCore 0x905e9e7a PMPaperCreateLocalizedName + 202
7 AdobeAGM 0x01c863d7 AGMTerminate + 1732436
8 AdobeAGM 0x01bd463b AGMTerminate + 1003960
9 AdobeAGM 0x01bd4bbe AGMTerminate + 1005371
10 AdobeAGM 0x01bd4e5d AGMTerminate + 1006042
11 AdobeAGM 0x01af8c6a AGMTerminate + 104423
12 AdobeAGM 0x01afa1f1 AGMTerminate + 109934
13 com.adobe.Acrobat.framework 0x0028d584 RunAcrobatInBrowser + 158795
14 com.adobe.Acrobat.framework 0x0028b276 RunAcrobatInBrowser + 149821
15 com.adobe.Acrobat.framework 0x0028bc47 RunAcrobatInBrowser + 152334
16 com.adobe.Acrobat.framework 0x0028bfe2 RunAcrobatInBrowser + 153257
17 com.adobe.Acrobat.framework 0x0028c0fe RunAcrobatInBrowser + 153541
18 com.adobe.Acrobat.framework 0x00505404 AcroSecurityBailOutImpl + 2525809
19 com.adobe.Acrobat.framework 0x004657cc AcroSecurityBailOutImpl + 1871417
20 com.adobe.Acrobat.framework 0x0067ee8b AcroSecurityBailOutImpl + 4072696
21 com.adobe.Acrobat.framework 0x004925d2 AcroSecurityBailOutImpl + 2055231
22 com.adobe.Acrobat.framework 0x00492718 AcroSecurityBailOutImpl + 2055557
23 com.adobe.Acrobat.framework 0x0088eaac AcroSecurityBailOutImpl + 6234393
24 com.adobe.Acrobat.framework 0x0088e85c AcroSecurityBailOutImpl + 6233801
25 com.adobe.Acrobat.framework 0x00242a4e RunAcrobat + 2291709
26 com.apple.AppKit 0x96c30c46 -[NSApplication sendAction:to:from:] + 112
27 com.apple.AppKit 0x96c30af9 -[NSMenuItem _corePerformAction] + 435
28 com.apple.AppKit 0x96c307eb -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 174
29 com.apple.AppKit 0x96c306da -[NSMenu performActionForItemAtIndex:] + 65
30 com.apple.AppKit 0x96c3068d -[NSMenu _internalPerformActionForItemAtIndex:] + 50
31 com.apple.AppKit 0x96c305f3 -[NSMenuItem _internalPerformActionThroughMenuIfPossible] + 97
32 com.apple.AppKit 0x96c30537 -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 336
33 com.apple.AppKit 0x96c24c61 NSSLMMenuEventHandler + 404
34 com.apple.HIToolbox 0x94884c2f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1567
35 com.apple.HIToolbox 0x94883ef6 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
36 com.apple.HIToolbox 0x948a67f3 SendEventToEventTarget + 52
37 com.apple.HIToolbox 0x948d2e87 SendHICommandEvent(unsigned long, HICommand const*, unsigned long, unsigned long, unsigned char, void const*, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 448
38 com.apple.HIToolbox 0x948f7b90 SendMenuCommandWithContextAndModifiers + 66
39 com.apple.HIToolbox 0x948f7b47 SendMenuItemSelectedEvent + 121
40 com.apple.HIToolbox 0x948f7a5d FinishMenuSelection(SelectionData*, MenuResult*, MenuResult*) + 152
41 com.apple.HIToolbox 0x948c7160 MenuSelectCore(MenuData*, Point, double, unsigned long, OpaqueMenuRef**, unsigned short*) + 454
42 com.apple.HIToolbox 0x948c68bb _HandleMenuSelection2 + 465
43 com.apple.HIToolbox 0x948c66d9 _HandleMenuSelection + 53
44 com.apple.AppKit 0x96c1e1a2 _NSHandleCarbonMenuEvent + 285
45 com.apple.AppKit 0x96bf2d3e _DPSNextEvent + 2304
46 com.apple.AppKit 0x96bf1fce -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156
47 com.apple.AppKit 0x96bb4247 -[NSApplication run] + 821
48 com.adobe.Acrobat.framework 0x000149d5 RunAcrobat + 6020
49 com.adobe.Acrobat.framework 0x0001338d RunAcrobat + 316
50 com.adobe.Reader 0x00001e92 main + 94
51 com.adobe.Reader 0x00001e16 start + 54
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x95d97922 kevent + 10
1 libSystem.B.dylib 0x95d9803c _dispatch_mgr_invoke + 215
2 libSystem.B.dylib 0x95d974f9 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x95d9729e _dispatch_worker_thread2 + 240
4 libSystem.B.dylib 0x95d96d21 _pthread_wqthread + 390
5 libSystem.B.dylib 0x95d96b66 start_wqthread + 30
Thread 2:
0 libSystem.B.dylib 0x95d9f046 __semwait_signal + 10
1 libSystem.B.dylib 0x95d9ed02 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x95da0998 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x90f8d48e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x90f78e15 TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x90f747e3 MPWaitOnQueue + 250
6 AdobeACE 0x01922737 ACEInitialize + 3741
7 AdobeACE 0x019226ad ACEInitialize + 3603
8 ...ple.CoreServices.CarbonCore 0x90f587ca PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x95d9e7fd _pthread_start + 345
10 libSystem.B.dylib 0x95d9e682 thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x95d9f046 __semwait_signal + 10
1 libSystem.B.dylib 0x95d9ed02 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x95da0998 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x90f8d48e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x90f78e15 TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x90f747e3 MPWaitOnQueue + 250
6 AdobeACE 0x01922737 ACEInitialize + 3741
7 AdobeACE 0x019226ad ACEInitialize + 3603
8 ...ple.CoreServices.CarbonCore 0x90f587ca PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x95d9e7fd _pthread_start + 345
10 libSystem.B.dylib 0x95d9e682 thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x95d9f046 __semwait_signal + 10
1 libSystem.B.dylib 0x95d9ed02 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x95da0998 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x90f8d48e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x90f78e15 TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x90f747e3 MPWaitOnQueue + 250
6 AdobeACE 0x01922737 ACEInitialize + 3741
7 AdobeACE 0x019226ad ACEInitialize + 3603
8 ...ple.CoreServices.CarbonCore 0x90f587ca PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x95d9e7fd _pthread_start + 345
10 libSystem.B.dylib 0x95d9e682 thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x95d9f046 __semwait_signal + 10
1 libSystem.B.dylib 0x95d9ed02 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x95da0998 pthread_cond_wait$UNIX2003 + 73
3 AdobeAGM 0x01a6f79c AGMInitialize + 33770
4 AdobeAGM 0x01a6f6d6 AGMInitialize + 33572
5 AdobeAGM 0x01a6f231 AGMInitialize + 32383
6 libSystem.B.dylib 0x95d9e7fd _pthread_start + 345
7 libSystem.B.dylib 0x95d9e682 thread_start + 34
Thread 6:
0 libSystem.B.dylib 0x95d9f046 __semwait_signal + 10
1 libSystem.B.dylib 0x95d9ed02 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x95da0998 pthread_cond_wait$UNIX2003 + 73
3 AdobeAGM 0x01a6f79c AGMInitialize + 33770
4 AdobeAGM 0x01a6f6d6 AGMInitialize + 33572
5 AdobeAGM 0x01a6f231 AGMInitialize + 32383
6 libSystem.B.dylib 0x95d9e7fd _pthread_start + 345
7 libSystem.B.dylib 0x95d9e682 thread_start + 34
Thread 7:
0 libSystem.B.dylib 0x95d9f046 __semwait_signal + 10
1 libSystem.B.dylib 0x95d9ed02 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x95da0998 pthread_cond_wait$UNIX2003 + 73
3 AdobeAGM 0x01a6f79c AGMInitialize + 33770
4 AdobeAGM 0x01a6f6d6 AGMInitialize + 33572
5 AdobeAGM 0x01a6f231 AGMInitialize + 32383
6 libSystem.B.dylib 0x95d9e7fd _pthread_start + 345
7 libSystem.B.dylib 0x95d9e682 thread_start + 34
Thread 8:
0 libSystem.B.dylib 0x95d710fa semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x95d9ec85 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x95dcdaa8 pthread_cond_timedwait_relative_np + 47
3 ...ple.CoreServices.CarbonCore 0x90f78e3d TSWaitOnConditionTimedRelative + 242
4 ...ple.CoreServices.CarbonCore 0x90f747e3 MPWaitOnQueue + 250
5 com.adobe.Acrobat.framework 0x00066a2d RunAcrobat + 341980
6 com.adobe.Acrobat.framework 0x00064126 RunAcrobat + 331477
7 ...ple.CoreServices.CarbonCore 0x90f587ca PrivateMPEntryPoint + 68
8 libSystem.B.dylib 0x95d9e7fd _pthread_start + 345
9 libSystem.B.dylib 0x95d9e682 thread_start + 34
Thread 9:
0 libSystem.B.dylib 0x95d97922 kevent + 10
1 com.adobe.Acrobat.framework 0x00edc352 AcroSecurityBailOutImpl + 12843455
2 com.adobe.Acrobat.framework 0x00e44d7f AcroSecurityBailOutImpl + 12223468
3 libSystem.B.dylib 0x95d9e7fd _pthread_start + 345
4 libSystem.B.dylib 0x95d9e682 thread_start + 34
Thread 10: com.apple.CFSocket.private
0 libSystem.B.dylib 0x95d90066 select$DARWIN_EXTSN + 10
1 com.apple.CoreFoundation 0x9527bc83 __CFSocketManager + 1091
2 libSystem.B.dylib 0x95d9e7fd _pthread_start + 345
3 libSystem.B.dylib 0x95d9e682 thread_start + 34
Thread 11:
0 libSystem.B.dylib 0x95d9f046 __semwait_signal + 10
1 libSystem.B.dylib 0x95dcaec5 nanosleep$UNIX2003 + 188
2 libSystem.B.dylib 0x95dcae03 usleep$UNIX2003 + 61
3 com.apple.AppKit 0x96d5bfe1 -[NSUIHeartBeat _heartBeatThread:] + 2039
4 com.apple.Foundation 0x978a1ad0 -[NSThread main] + 45
5 com.apple.Foundation 0x978a1a80 __NSThread__main__ + 1499
6 libSystem.B.dylib 0x95d9e7fd _pthread_start + 345
7 libSystem.B.dylib 0x95d9e682 thread_start + 34
Thread 12:
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0xa06118ac ebx: 0x9520941e ecx: 0x00000000 edx: 0x0000001d
edi: 0xa0612294 esi: 0x00000000 ebp: 0xbfffcf18 esp: 0xbfffced0
ss: 0x0000001f efl: 0x00010287 eip: 0x95209440 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x00000000
Binary Images:
0x1000 - 0x1fff +com.adobe.Reader 10.1.0 (10.1.0) <C103209A-BE79-55CF-8297-9635C3F28BFD> /Applications/Adobe Reader.app/Contents/MacOS/AdobeReader
0x6000 - 0x16f6ff7 +com.adobe.Acrobat.framework 10.1.0 (10.1.0) <B3A2F0C5-6AAF-C7F4-2D67-804B86FC7FAC> /Applications/Adobe Reader.app/Contents/Frameworks/Acrobat.framework/Versions/A/Acrobat
0x1920000 - 0x1a41fff +AdobeACE ??? (???) <8764F712-6333-8E08-EDF7-4414F1A9CE1C> /Applications/Adobe Reader.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x1a64000 - 0x2029feb +AdobeAGM ??? (???) <7A72C679-CC12-2C8A-717C-C595E294E688> /Applications/Adobe Reader.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x20dc000 - 0x20f9ff7 +AdobeBIB ??? (???) <83F5EE67-C9F9-DC7C-681B-F2EEA04DD6D1> /Applications/Adobe Reader.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x2100000 - 0x2424fe3 +com.adobe.CoolType AdobeCoolType 5.08.106.1 (5.08.106.1) <DFA9738F-6A52-52AC-4455-098271C8F0E1> /Applications/Adobe Reader.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
0x15300000 - 0x154f7feb +com.adobe.Acrobat.adm 10.1.0 (10.1.0) <8A8094B3-FEB9-ABF1-ED78-8B041CE5A4E1> /Applications/Adobe Reader.app/Contents/Frameworks/SPPlugins/AdobeADM.bundle/Contents/MacOS/AdobeADM
0x15630000 - 0x1568ffe7 +AcroSQLite ??? (???) <5C62F963-9742-B74F-CC84-E734E1DC7610> /Applications/Adobe Reader.app/Contents/Frameworks/AcroSQLite.framework/Versions/A/AcroSQLite
0x19a7f000 - 0x19aa3fe7 GLRendererFloat ??? (???) <0C6A1BCF-97F0-F7D6-C840-2991681BB67C> /System/Library/Frameworks/OpenGL.framework/Resources/GLRendererFloat.bundle/GLRendererFl oat
0x19adc000 - 0x19ae4ff7 com.apple.qldisplay.PDF 2.3 (327.6) <9026F23B-3D1B-DDC4-D863-A8A833FE2973> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.framework/V ersions/A/Resources/DisplayBundles/PDF.qldisplay/Contents/MacOS/PDF
0x19e60000 - 0x1a066feb +com.adobe.AcrobatPlugin.EScript 10.1.0 (10.1.0) <B30B6091-2C3D-897F-D860-A1D975AA0E3A> /Applications/Adobe Reader.app/Contents/Built-in/EScript.acroplugin/Contents/MacOS/EScript
0x1b6c2000 - 0x1b83afe7 GLEngine ??? (???) <0E1DF3E4-0EEE-9FD8-8F52-FFFCF0DF23A7> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
0x1b86c000 - 0x1bc6affb com.apple.ATIRadeonX2000GLDriver 1.6.26 (6.2.6) <496702B6-1B8D-0FCE-E3DB-707FFA7D5EE0> /System/Library/Extensions/ATIRadeonX2000GLDriver.bundle/Contents/MacOS/ATIRadeonX2000GLD river
0x1bc9a000 - 0x1bcf7fff +AdobeXMP ??? (???) <E3A59E8C-A514-8A4A-F965-E9C043C7AC96> /Applications/Adobe Reader.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
0x1c861000 - 0x1c887ffb +AdobeBIBUtils ??? (???) <B9888BEE-A939-50E3-1CD3-3313AC14A073> /Applications/Adobe Reader.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
0x1cc2f000 - 0x1d2bbff3 +com.adobe.AcrobatPlugin.Comments 10.1.0 (10.1.0) <60934D21-72D2-1CBD-064F-03C3F953B262> /Applications/Adobe Reader.app/Contents/Built-in/Comments.acroplugin/Contents/MacOS/Comments
0x8fe00000 - 0x8fe4162b dyld 132.1 (???) <28F0312C-0678-159E-34E2-9A4E3DEADB20> /usr/lib/dyld
0x90003000 - 0x9009bfe7 edu.mit.Kerberos 6.5.11 (6.5.11) <F36DB665-A88B-7F5B-6244-6A2E7FFFF668> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x9009c000 - 0x9014aff3 com.apple.ink.framework 1.3.3 (107) <57B54F6F-CE35-D546-C7EC-DBC5FDC79938> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/ A/Ink
0x9014b000 - 0x9032dfff com.apple.imageKit 2.0.3 (1.0) <B4DB05F7-01C5-35EE-7AB9-41BD9D63F075> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.framework/Vers ions/A/ImageKit
0x90484000 - 0x9049cff7 com.apple.CFOpenDirectory 10.6 (10.6) <F9AFC571-3539-6B46-ABF9-46DA2B608819> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory. framework/Versions/A/CFOpenDirectory
0x9049d000 - 0x9049dff7 com.apple.Carbon 150 (152) <BD34A993-AF6F-10EE-ACDA-6D11E21A8F37> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x9049e000 - 0x904a0ff7 com.apple.securityhi 4.0 (36638) <38D36D4D-C798-6ACE-5FA8-5C001993AD6B> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Ve rsions/A/SecurityHI
0x904da000 - 0x904e4ffb com.apple.speech.recognition.framework 3.11.1 (3.11.1) <EC0E69C8-A121-70E8-43CF-E6FC4C7779EC> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.frame work/Versions/A/SpeechRecognition
0x904e5000 - 0x90582fe3 com.apple.LaunchServices 362.2 (362.2) <F3952CAB-322F-A12F-57AF-8B91B1D76DDE> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.fr amework/Versions/A/LaunchServices
0x90583000 - 0x905c7ff3 com.apple.coreui 2 (114) <29F8F1A4-1C96-6A0F-4CC2-9B85CF83209F> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x905c8000 - 0x9065afe7 com.apple.print.framework.PrintCore 6.3 (312.7) <7410D1B2-655D-68DA-D4B9-2C65747B6817> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore. framework/Versions/A/PrintCore
0x9067d000 - 0x90682ff7 com.apple.OpenDirectory 10.6 (10.6) <C1B46982-7D3B-3CC4-3BC2-3E4B595F0231> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x90683000 - 0x9069ffe3 com.apple.openscripting 1.3.1 (???) <DA16DE48-59F4-C94B-EBE3-7FAF772211A2> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework /Versions/A/OpenScripting
0x906a0000 - 0x90e8f557 com.apple.CoreGraphics 1.545.0 (???) <8A4CB0D9-1001-0F62-4DA4-B8AB3B45E226> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/CoreGraphics
0x90e90000 - 0x90ec1ff7 libGLImage.dylib ??? (???) <1AF72191-087A-5D75-B3B9-3F537315F635> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
0x90ec2000 - 0x90f09ffb com.apple.CoreMediaIOServices 134.0 (1160) <4CD78557-3CDA-A4B5-33CB-BBB876B4463D> /System/Library/PrivateFrameworks/CoreMediaIOServices.framework/Versions/A/CoreMediaIOSer vices
0x90f0a000 - 0x90f2afe7 libresolv.9.dylib 41.0.0 (compatibility 1.0.0) <751955F3-21FB-A03A-4E92-1F3D4EFB8C5B> /usr/lib/libresolv.9.dylib
0x90f32000 - 0x91252ff3 com.apple.CoreServices.CarbonCore 861.34 (861.34) <3DA9098F-B71B-4BDE-5DE5-4B76C49158EB> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framew ork/Versions/A/CarbonCore
0x912cc000 - 0x916e2ff7 libBLAS.dylib 219.0.0 (compatibility 1.0.0) <C4FB303A-DB4D-F9E8-181C-129585E59603> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libBLAS.dylib
0x916e3000 - 0x91826fef com.apple.QTKit 7.6.6 (1756.15) <32C49374-14BC-53E7-FBFF-E11B42A41F56> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
0x91827000 - 0x91842ff7 libPng.dylib ??? (???) <65E824F7-523A-CC34-ABDD-2A3B12DE1CA9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libPng.dylib
0x91843000 - 0x9184bff7 com.apple.DisplayServicesFW 2.3.0 (283) <48D94761-7340-D029-99E3-9BE0262FAF22> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayServices
0x9184c000 - 0x9188eff7 libvDSP.dylib 268.0.1 (compatibility 1.0.0) <3F0ED200-741B-4E27-B89F-634B131F5E9E> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvDSP.dylib
0x9188f000 - 0x9189bff7 libkxld.dylib ??? (???) <F0E915AD-6B32-0D5E-D24B-B188447FDD23> /usr/lib/system/libkxld.dylib
0x9189c000 - 0x918d5ff7 libcups.2.dylib 2.8.0 (compatibility 2.0.0) <90C5DE81-1BEF-D807-A898-0FC19BDD14EC> /usr/lib/libcups.2.dylib
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0x9899a000 - 0x989affff com.apple.ImageCapture 6.0.2 (6.0.2) <E9F4B952-27A1-5BFC-CA8D-DADA055D30E9> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/ Versions/A/ImageCapture
0x989b0000 - 0x98bdbff3 com.apple.QuartzComposer 4.2 ({156.28}) <08AF01DC-110D-9443-3916-699DBDED0149> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzComposer.framewor k/Versions/A/QuartzComposer
0x98bdc000 - 0x98c25fe7 libTIFF.dylib ??? (???) <5CE284EC-F637-EDBB-FDB3-61E86407CBB8> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libTIFF.dylib
0x98c32000 - 0x98d3eff7 libGLProgrammability.dylib ??? (???) <2D172B4E-432F-D18E-EA99-3BD56DBE7649> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dyl ib
0x98d6b000 - 0x98dacff7 libRIP.A.dylib 545.0.0 (compatibility 64.0.0) <95079B56-0B7B-F114-5C43-5220DBE0FBB1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/Resources/libRIP.A.dylib
0x98dee000 - 0x98eaafff com.apple.ColorSync 4.6.6 (4.6.6) <D00B95AE-2379-CB8E-B18C-FF5B66741C23> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync. framework/Versions/A/ColorSync
0x98eab000 - 0x98f25fff com.apple.audio.CoreAudio 3.2.6 (3.2.6) <F7C9B01D-45AD-948B-2D26-9736524C1A33> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x98fba000 - 0x98ffaff7 com.apple.ImageCaptureCore 1.0.4 (1.0.4) <CE815114-CEFA-4AF4-7365-7908428AB733> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCore
0x9906a000 - 0x9907efe7 libbsm.0.dylib ??? (???) <14CB053A-7C47-96DA-E415-0906BA1B78C9> /usr/lib/libbsm.0.dylib
0x9907f000 - 0x9908dff7 com.apple.opengl 1.6.12 (1.6.12) <81AEF74E-E33A-B021-9CDB-6199104105FF> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x9913f000 - 0x99149fe7 com.apple.audio.SoundManager 3.9.3 (3.9.3) <5F494955-7290-2D91-DA94-44B590191771> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/V ersions/A/CarbonSound
0x9914a000 - 0x99443fef com.apple.QuickTime 7.6.6 (1756.15) <C2567783-4EAC-6803-522B-D701B95C4DAE> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x99444000 - 0x9944afff com.apple.CommonPanels 1.2.4 (91) <2438AF5D-067B-B9FD-1248-2C9987F360BA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/ Versions/A/CommonPanels
0x9944b000 - 0x9949bff7 com.apple.framework.familycontrols 2.0.2 (2020) <C96C8A99-A40C-8B9C-1FBA-A0F46AC92F17> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls
0x9949c000 - 0x99517fff com.apple.AppleVAFramework 4.10.23 (4.10.23) <57B7C626-F344-AB15-8556-00425FA765DE> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
0x99518000 - 0x99556ff7 com.apple.QuickLookFramework 2.3 (327.6) <66955C29-0C99-D02C-DB18-4952AFB4E886> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
0x99557000 - 0x99576ff7 com.apple.CoreVideo 1.6.2 (45.6) <EB53CAA4-5EE2-C356-A954-5775F7DDD493> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x9957f000 - 0x9957fff7 com.apple.Accelerate.vecLib 3.6 (vecLib 3.6) <1DEC639C-173D-F808-DE0D-4070CC6F5BC7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/vecLib
0x99580000 - 0x99a39ffb com.apple.VideoToolbox 0.484.20 (484.20) <E7B9F015-2569-43D7-5268-375ED937ECA5> /System/Library/PrivateFrameworks/VideoToolbox.framework/Versions/A/VideoToolbox
0x99a3a000 - 0x99a87feb com.apple.DirectoryService.PasswordServerFramework 6.1 (6.1) <136BFA48-D456-B677-3B5D-40A6946C3A09> /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/PasswordServer
0x99ac0000 - 0x99acaff7 com.apple.HelpData 2.0.5 (34.1.1) <A9CF754F-B254-5D40-B8B5-F35414DFD875> /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData
0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <ADF8138B-2384-2FC0-CCBF-C4721B53568A> /usr/lib/libSystem.B.dylib
Model: iMac11,2, BootROM IM112.0057.B00, 2 processors, Intel Core i3, 3.06 GHz, 4 GB, SMC 1.64f5
Graphics: ATI Radeon HD 4670, ATI Radeon HD 4670, PCIe, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 2.1.14.5
Bluetooth: Version 2.4.0f1, 2 service, 19 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: AirPort, AirPort, en1
Serial ATA Device: SAMSUNG HD502HJ, 465.76 GB
Serial ATA Device: OPTIARC DVD RW AD-5680H
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8502, 0xfd110000
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8215, 0xfa111000
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfa120000
Printing as image:
Process: AdobeReader [3814]
Path: /Applications/Adobe Reader.app/Contents/MacOS/AdobeReader
Identifier: com.adobe.Reader
Version: 10.1.0 (10.1.0)
Code Type: X86 (Native)
Parent Process: launchd [87]
Date/Time: 2011-06-18 22:29:49.584 -0500
OS Version: Mac OS X 10.6.7 (10J869)
Report Version: 6
Interval Since Last Report: 834604 sec
Crashes Since Last Report: 4
Per-App Interval Since Last Report: 534 sec
Per-App Crashes Since Last Report: 3
Anonymous UUID: A53C6811-1170-42FB-B252-FDD6EF1FC1AD
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation 0x95209440 CFURLCopyAbsoluteURL + 48
1 com.apple.CoreFoundation 0x95254624 _CFFindBundleResources + 740
2 com.apple.CoreFoundation 0x952510f3 CFBundleCopyResourceURL + 147
3 com.apple.CoreFoundation 0x95261526 CFBundleCopyLocalizedString + 694
4 ...e.print.framework.PrintCore 0x905e6fcd OpaquePMPaper::CreateLocalizedPaperName(OpaquePMPrinter*) + 355
5 ...e.print.framework.PrintCore 0x905e9e7a PMPaperCreateLocalizedName + 202
6 AdobeAGM 0x01c863d7 AGMTerminate + 1732436
7 AdobeAGM 0x01bd463b AGMTerminate + 1003960
8 AdobeAGM 0x01bd4bbe AGMTerminate + 1005371
9 AdobeAGM 0x01bd4dec AGMTerminate + 1005929
10 AdobeAGM 0x01c19a80 AGMTerminate + 1287677
11 AdobeAGM 0x01c0e729 AGMTerminate + 1241766
12 AdobeAGM 0x01c090a3 AGMTerminate + 1219616
13 AdobeAGM 0x01c00114 AGMTerminate + 1182865
14 AdobeAGM 0x01c00830 AGMTerminate + 1184685
15 AdobeAGM 0x01af9388 AGMTerminate + 106245
16 AdobeAGM 0x01af9bf2 AGMTerminate + 108399
17 com.adobe.Acrobat.framework 0x00d30066 AcroSecurityBailOutImpl + 11089619
18 com.adobe.Acrobat.framework 0x00ca1583 AcroSecurityBailOutImpl + 10505200
19 com.adobe.Acrobat.framework 0x00ca3230 AcroSecurityBailOutImpl + 10512541
20 com.adobe.Acrobat.framework 0x0028b82d RunAcrobatInBrowser + 151284
21 com.adobe.Acrobat.framework 0x0028bc47 RunAcrobatInBrowser + 152334
22 com.adobe.Acrobat.framework 0x0028bfe2 RunAcrobatInBrowser + 153257
23 com.adobe.Acrobat.framework 0x0028c0fe RunAcrobatInBrowser + 153541
24 com.adobe.Acrobat.framework 0x00505404 AcroSecurityBailOutImpl + 2525809
25 com.adobe.Acrobat.framework 0x004657cc AcroSecurityBailOutImpl + 1871417
26 com.adobe.Acrobat.framework 0x0067ee8b AcroSecurityBailOutImpl + 4072696
27 com.adobe.Acrobat.framework 0x004925d2 AcroSecurityBailOutImpl + 2055231
28 com.adobe.Acrobat.framework 0x00492718 AcroSecurityBailOutImpl + 2055557
29 com.adobe.Acrobat.framework 0x0088eaac AcroSecurityBailOutImpl + 6234393
30 com.adobe.Acrobat.framework 0x0088e85c AcroSecurityBailOutImpl + 6233801
31 com.adobe.Acrobat.framework 0x00242a4e RunAcrobat + 2291709
32 com.apple.AppKit 0x96c30c46 -[NSApplication sendAction:to:from:] + 112
33 com.apple.AppKit 0x96c30af9 -[NSMenuItem _corePerformAction] + 435
34 com.apple.AppKit 0x96c307eb -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 174
35 com.apple.AppKit 0x96c306da -[NSMenu performActionForItemAtIndex:] + 65
36 com.apple.AppKit 0x96c3068d -[NSMenu _internalPerformActionForItemAtIndex:] + 50
37 com.apple.AppKit 0x96c305f3 -[NSMenuItem _internalPerformActionThroughMenuIfPossible] + 97
38 com.apple.AppKit 0x96c30537 -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 336
39 com.apple.AppKit 0x96c24c61 NSSLMMenuEventHandler + 404
40 com.apple.HIToolbox 0x94884c2f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1567
41 com.apple.HIToolbox 0x94883ef6 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
42 com.apple.HIToolbox 0x948a67f3 SendEventToEventTarget + 52
43 com.apple.HIToolbox 0x948d2e87 SendHICommandEvent(unsigned long, HICommand const*, unsigned long, unsigned long, unsigned char, void const*, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 448
44 com.apple.HIToolbox 0x948f7b90 SendMenuCommandWithContextAndModifiers + 66
45 com.apple.HIToolbox 0x948f7b47 SendMenuItemSelectedEvent + 121
46 com.apple.HIToolbox 0x948f7a5d FinishMenuSelection(SelectionData*, MenuResult*, MenuResult*) + 152
47 com.apple.HIToolbox 0x948c7160 MenuSelectCore(MenuData*, Point, double, unsigned long, OpaqueMenuRef**, unsigned short*) + 454
48 com.apple.HIToolbox 0x948c68bb _HandleMenuSelection2 + 465
49 com.apple.HIToolbox 0x948c66d9 _HandleMenuSelection + 53
50 com.apple.AppKit 0x96c1e1a2 _NSHandleCarbonMenuEvent + 285
51 com.apple.AppKit 0x96bf2d3e _DPSNextEvent + 2304
52 com.apple.AppKit 0x96bf1fce -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156
53 com.apple.AppKit 0x96bb4247 -[NSApplication run] + 821
54 com.adobe.Acrobat.framework 0x000149d5 RunAcrobat + 6020
55 com.adobe.Acrobat.framework 0x0001338d RunAcrobat + 316
56 com.adobe.Reader 0x00001e92 main + 94
57 com.adobe.Reader 0x00001e16 start + 54
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x95d97922 kevent + 10
1 libSystem.B.dylib 0x95d9803c _dispatch_mgr_invoke + 215
2 libSystem.B.dylib 0x95d974f9 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x95d9729e _dispatch_worker_thread2 + 240
4 libSystem.B.dylib 0x95d96d21 _pthread_wqthread + 390
5 libSystem.B.dylib 0x95d96b66 start_wqthread + 30
Thread 2:
0 libSystem.B.dylib 0x95d9f046 __semwait_signal + 10
1 libSystem.B.dylib 0x95d9ed02 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x95da0998 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x90f8d48e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x90f78e15 TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x90f747e3 MPWaitOnQueue + 250
6 AdobeACE 0x01922737 ACEInitialize + 3741
7 AdobeACE 0x019226ad ACEInitialize + 3603
8 ...ple.CoreServices.CarbonCore 0x90f587ca PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x95d9e7fd _pthread_start + 345
10 libSystem.B.dylib 0x95d9e682 thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x95d9f046 __semwait_signal + 10
1 libSystem.B.dylib 0x95d9ed02 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x95da0998 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x90f8d48e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x90f78e15 TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x90f747e3 MPWaitOnQueue + 250
6 AdobeACE 0x01922737 ACEInitialize + 3741
7 AdobeACE 0x019226ad ACEInitialize + 3603
8 ...ple.CoreServices.CarbonCore 0x90f587ca PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x95d9e7fd _pthread_start + 345
10 libSystem.B.dylib 0x95d9e682 thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x95d9f046 __semwait_signal + 10
1 libSystem.B.dylib 0x95d9ed02 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x95da0998 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x90f8d48e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x90f78e15 TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x90f747e3 MPWaitOnQueue + 250
6 AdobeACE 0x01922737 ACEInitialize + 3741
7 AdobeACE 0x019226ad ACEInitialize + 3603
8 ...ple.CoreServices.CarbonCore 0x90f587ca PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x95d9e7fd _pthread_start + 345
10 libSystem.B.dylib 0x95d9e682 thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x95d9f046 __semwait_signal + 10
1 libSystem.B.dylib 0x95d9ed02 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x95da0998 pthread_cond_wait$UNIX2003 + 73
3 AdobeAGM 0x01a6f79c AGMInitialize + 33770
4 AdobeAGM 0x01a6f6d6 AGMInitialize + 33572
5 AdobeAGM 0x01a6f231 AGMInitialize + 32383
6 libSystem.B.dylib 0x95d9e7fd _pthread_start + 345
7 libSystem.B.dylib 0x95d9e682 thread_start + 34
Thread 6:
0 libSystem.B.dylib 0x95d9f046 __semwait_signal + 10
1 libSystem.B.dylib 0x95d9ed02 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x95da0998 pthread_cond_wait$UNIX2003 + 73
3 AdobeAGM 0x01a6f79c AGMInitialize + 33770
4 AdobeAGM 0x01a6f6d6 AGMInitialize + 33572
5 AdobeAGM 0x01a6f231 AGMInitialize + 32383
6 libSystem.B.dylib 0x95d9e7fd _pthread_start + 345
7 libSystem.B.dylib 0x95d9e682 thread_start + 34
Thread 7:
0 libSystem.B.dylib 0x95First of all, it is important to remember that "sometimes, things happen" to computers, and that a problem that you are experiencing may be a unique set of circumstances, and not necessarily a defect in the software.
1. Is your printer driver up-to-date? If you create another printer queue for a Generic PostScript Printer, does the problem still occur?
2. Create a brand new user account and test the problem there. If printing works, then the cause of the problem is something inside your original user account, like a preference file or a cache. Use a utility like Onyx to clear cache files and test removing any preference files in <user>/LibraryPreferences that seem relevant to printing. Remove the preference to the Desktop. If the problem persists, replace the preference file. If it goes away, trash it. Note that you may need to restart after removing a pref file.
3. Reset the Printing System. In System Preferences > Print & Fax, right click on the list of printers. There will be a menu command "Reset Printing System". Note that this will delete all your print queues, and you will need to add them again.
4. Is there a crash with every document? Try changing some of the print menu options. Any reason that you are printing as an image? Try not doing that.
5. There doesn't seem to be anything reported in the crash logs, but do you have any third-party software that runs at startup, or in the background? Very often these things can interfere with many processes. -
IPad, Acrobat Reader, Content (text and pictures) no longer showing, just blank pages
Hi,
I have a user who successfully opened a .pdf attachment from outlook mail and then opened it in Acrobat Reader on the iPad and then edited it and moved it to a created folder.
Everything was working fine and the user highlighted text in the .pdf document too.
What then happened is when the user subsequently opened the file, the highlights were shown but not the content (text and pictures).
I checked they had the latest version via the apps store updates and noted there had recently been an update which had been applied.
I did check also in the diagnostics to see if there were any acrobat files, but there were none, I also turned on 'send diagnostics' in case this this will help in the future.
I rebooted the iPad by pressing and holding the power and home buttons until the apple logo appeared.
Checked again to see if I could view the .pdf content (it's around 8.5 MB file with 32 pages), still nothing showing apart from the yellow highlights that the user had done.
From within Acrobat Reader on the iPad I chose to open the file in iBooks to see if I could read it there. I could successfully open the file in iBooks and the front page thumbnail was showing (I did note that in Acrobat reader the thumbnail was white).
I found the email with attachment and opened it again in Acrobat Reader and it opens correctly, suggesting somehow the previous copy had become damaged? I have now saved this good copy over the top of the existing bad copy and all is OK except that the user has lost the highlights previously made.
Can you give me some idea of how this file has become broken in Acrobat Reader on the iPad and how I can avoid it happening again.
Many Thanks.Thanks for replying.
This is the first time it has happened, the user has several folders containing files (on their iPad), (some .pdf's with additional highlights) these files are typically company agm board packs so contain pages of text and photo's too.
I put it down the fact that when I checked the app store for updates there had recently been an update and the user had not rebooted their iPad for some time, hence some of the underlying adobe reader files were perhaps between versions.
I don't know how you handle files when performing an update, do you close the app, flush files from memory and do a clean update?
I can confirm that the .pdf file had not been sent as an email attachment after having added the highlights.
Because the acrobat document contains so many pictures (32 pages and 8.5MB) when scrolling through it takes several seconds for some pages to appear, and others with text and pictures quite a while for the text to become sharp, I presume this is because the Acrobat Reader cannot open the 8.5MB file in one go and has to keep swapping it out of memory. Having reached the end if I scroll back to the beginning it takes 10's of seconds before the first page re-appears, otherwise it's just a white page. Interestingly in iBooks the pages appear almost immediately when viewing.
The iPad in question is model MD368B/A, 64GB, Software Version 7.1.1 (11D201) and has 28GB Memory available. Usage tells me Adobe Reader is taking 328MB and is version 11.3.1
I have just finally browsed back to recent documents, opened 2 or 3 other documents and then this one again (from recent) and it is now broken, just shows white pages (and on the thumbnail too) with my test highlights. so I can now apparently reproduce it.
Hope this all helps you re-produce
Regards, -
Acrobat Reader 11.0.01 crashes after a few seconds
Hi, I am running mac os 10.8.2. Always after a few seconds Acrobat Reader 11.0.01 crashes.
Does anybody have an idea how to solve this problem. I already reinstalled Acrobat. Here is the log:
Process: AdobeReader [311]
Path: /Applications/Adobe Reader.app/Contents/MacOS/AdobeReader
Identifier: com.adobe.Reader
Version: 11.0.01 (11.0.01)
Code Type: X86 (Native)
Parent Process: launchd [138]
User ID: 501
Date/Time: 2013-02-10 11:01:04.215 +0100
OS Version: Mac OS X 10.8.2 (12C3006)
Report Version: 10
Interval Since Last Report: 225450 sec
Crashes Since Last Report: 10
Per-App Interval Since Last Report: 312 sec
Per-App Crashes Since Last Report: 6
Anonymous UUID: 61EEEA09-0C7A-52D8-1C64-FAEF97EDEC9E
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000613
VM Regions Near 0x613:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/Adobe Reader.app/Contents/MacOS/AdobeReader
VM_ALLOCATE 0000000000001000-00000000000ce000 [ 820K] ---/--- SM=NUL
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation 0x9325f673 _CFDoExceptionOperation + 691
1 com.apple.Foundation 0x94d9eeb3 _NSAddExceptionHandlerForLock + 33
2 com.apple.AppKit 0x974ffbac _NSAppKitLock + 78
3 com.apple.AppKit 0x975302b3 -[NSApplication(NSWindowCache) _findWindowUsingCache:] + 100
4 com.apple.AppKit 0x97530241 -[NSApplication windowWithWindowNumber:] + 40
5 com.apple.AppKit 0x97440794 -[NSApplication(NSScripting) _orderedWindowsWithPanels:] + 353
6 com.adobe.Acrobat.framework 0x001e9599 0xd6000 + 1127833
7 com.adobe.Acrobat.framework 0x006c4f63 0xd6000 + 6221667
8 com.adobe.Acrobat.framework 0x00258578 0xd6000 + 1582456
9 com.apple.CoreFoundation 0x932279b6 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 22
10 com.apple.CoreFoundation 0x93227355 __CFRunLoopDoTimer + 709
11 com.apple.CoreFoundation 0x9320c162 __CFRunLoopRun + 1730
12 com.apple.CoreFoundation 0x9320b63a CFRunLoopRunSpecific + 378
13 com.apple.CoreFoundation 0x9320b4ab CFRunLoopRunInMode + 123
14 com.apple.HIToolbox 0x938f815a RunCurrentEventLoopInMode + 242
15 com.apple.HIToolbox 0x938f7ec9 ReceiveNextEventCommon + 374
16 com.apple.HIToolbox 0x938f7d44 BlockUntilNextEventMatchingListInMode + 88
17 com.apple.AppKit 0x974fda3a _DPSNextEvent + 724
18 com.apple.AppKit 0x974fd26c -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
19 com.apple.AppKit 0x974f36cc -[NSApplication run] + 855
20 com.adobe.Acrobat.framework 0x000e244a 0xd6000 + 50250
21 com.adobe.Acrobat.framework 0x000e0ee3 RunAcrobat + 307
22 com.adobe.Reader 0x000ceed5 main + 91
23 com.adobe.Reader 0x000cee71 start + 53
Thread 1:
0 libsystem_kernel.dylib 0x9a6300ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x92d4204c _pthread_workq_return + 45
2 libsystem_c.dylib 0x92d41e19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x92d29cca start_wqthread + 30
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x9a6309ae kevent + 10
1 libdispatch.dylib 0x93614c71 _dispatch_mgr_invoke + 993
2 libdispatch.dylib 0x936147a9 _dispatch_mgr_thread + 53
Thread 3:
0 libsystem_kernel.dylib 0x9a6300ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x92d4204c _pthread_workq_return + 45
2 libsystem_c.dylib 0x92d41e19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x92d29cca start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib 0x9a6300ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x92d4204c _pthread_workq_return + 45
2 libsystem_c.dylib 0x92d41e19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x92d29cca start_wqthread + 30
Thread 5:
0 libsystem_kernel.dylib 0x9a62f8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x92d44220 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x92dca0a1 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x98096492 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x9809668e TSWaitOnConditionTimedRelative + 146
5 com.apple.CoreServices.CarbonCore 0x97fe2b9b MPWaitOnQueue + 261
6 com.adobe.ACE 0x01a544dc 0x1a52000 + 9436
7 com.adobe.ACE 0x01a54441 0x1a52000 + 9281
8 com.apple.CoreServices.CarbonCore 0x98069a7b PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x92d3f557 _pthread_start + 344
10 libsystem_c.dylib 0x92d29cee thread_start + 34
Thread 6:
0 libsystem_kernel.dylib 0x9a62f8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x92d44220 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x92dca0a1 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x98096492 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x9809668e TSWaitOnConditionTimedRelative + 146
5 com.apple.CoreServices.CarbonCore 0x97fe2b9b MPWaitOnQueue + 261
6 com.adobe.ACE 0x01a544dc 0x1a52000 + 9436
7 com.adobe.ACE 0x01a54441 0x1a52000 + 9281
8 com.apple.CoreServices.CarbonCore 0x98069a7b PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x92d3f557 _pthread_start + 344
10 libsystem_c.dylib 0x92d29cee thread_start + 34
Thread 7:
0 libsystem_kernel.dylib 0x9a62f8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x92d44220 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x92dca0a1 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x98096492 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x9809668e TSWaitOnConditionTimedRelative + 146
5 com.apple.CoreServices.CarbonCore 0x97fe2b9b MPWaitOnQueue + 261
6 com.adobe.ACE 0x01a544dc 0x1a52000 + 9436
7 com.adobe.ACE 0x01a54441 0x1a52000 + 9281
8 com.apple.CoreServices.CarbonCore 0x98069a7b PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x92d3f557 _pthread_start + 344
10 libsystem_c.dylib 0x92d29cee thread_start + 34
Thread 8:
0 libsystem_kernel.dylib 0x9a62f8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x92d44220 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x92dca0a1 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AGM 0x01bbd077 0x1bb1000 + 49271
4 com.adobe.AGM 0x01bbcfb6 0x1bb1000 + 49078
5 com.adobe.AGM 0x01bbcf54 0x1bb1000 + 48980
6 com.adobe.AGM 0x01bbcbf4 0x1bb1000 + 48116
7 libsystem_c.dylib 0x92d3f557 _pthread_start + 344
8 libsystem_c.dylib 0x92d29cee thread_start + 34
Thread 9:
0 libsystem_kernel.dylib 0x9a62f8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x92d44220 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x92dca0a1 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AGM 0x01bbd077 0x1bb1000 + 49271
4 com.adobe.AGM 0x01bbcfb6 0x1bb1000 + 49078
5 com.adobe.AGM 0x01bbcf54 0x1bb1000 + 48980
6 com.adobe.AGM 0x01bbcbf4 0x1bb1000 + 48116
7 libsystem_c.dylib 0x92d3f557 _pthread_start + 344
8 libsystem_c.dylib 0x92d29cee thread_start + 34
Thread 10:
0 libsystem_kernel.dylib 0x9a62f8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x92d44220 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x92dca0a1 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AGM 0x01bbd077 0x1bb1000 + 49271
4 com.adobe.AGM 0x01bbcfb6 0x1bb1000 + 49078
5 com.adobe.AGM 0x01bbcf54 0x1bb1000 + 48980
6 com.adobe.AGM 0x01bbcbf4 0x1bb1000 + 48116
7 libsystem_c.dylib 0x92d3f557 _pthread_start + 344
8 libsystem_c.dylib 0x92d29cee thread_start + 34
Thread 11:
0 libsystem_kernel.dylib 0x9a62f8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x92d44289 _pthread_cond_wait + 938
2 libsystem_c.dylib 0x92d44512 pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreServices.CarbonCore 0x980966ad TSWaitOnConditionTimedRelative + 177
4 com.apple.CoreServices.CarbonCore 0x97fe2b9b MPWaitOnQueue + 261
5 com.adobe.Acrobat.framework 0x00121ec1 0xd6000 + 310977
6 com.adobe.Acrobat.framework 0x00120353 0xd6000 + 303955
7 com.apple.CoreServices.CarbonCore 0x98069a7b PrivateMPEntryPoint + 68
8 libsystem_c.dylib 0x92d3f557 _pthread_start + 344
9 libsystem_c.dylib 0x92d29cee thread_start + 34
Thread 12:
0 libsystem_kernel.dylib 0x9a6309ae kevent + 10
1 com.adobe.Acrobat.framework 0x00ff22a7 0xd6000 + 15844007
2 com.adobe.Acrobat.framework 0x00f63b4d 0xd6000 + 15260493
3 com.adobe.Acrobat.framework 0x00f6075b 0xd6000 + 15247195
4 libsystem_c.dylib 0x92d3f557 _pthread_start + 344
5 libsystem_c.dylib 0x92d29cee thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0xbff30328 ebx: 0x00000000 ecx: 0x0000060b edx: 0x00000000
edi: 0x79c70960 esi: 0x9325f3ce ebp: 0xbff31328 esp: 0xbff312f0
ss: 0x00000023 efl: 0x00010202 eip: 0x9325f673 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00000613
Logical CPU: 2
Binary Images:
0xce000 - 0xcefff +com.adobe.Reader (11.0.01 - 11.0.01) <9B19B497-B399-3889-9550-EE2FAAD48322> /Applications/Adobe Reader.app/Contents/MacOS/AdobeReader
0xd6000 - 0x1900ff7 +com.adobe.Acrobat.framework (11.0.01 - 11.0.01) <5943BCA3-CFED-3163-A6E3-4EC1935AF1D8> /Applications/Adobe Reader.app/Contents/Frameworks/Acrobat.framework/Versions/A/Acrobat
0x1a52000 - 0x1ba4fe7 +com.adobe.ACE (AdobeACE 2.20.02.1 - 2.20.02.1) <711209D4-FBA8-37AE-9B21-E7F7EAE52A36> /Applications/Adobe Reader.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x1bb1000 - 0x2186ff7 +com.adobe.AGM (AdobeAGM 4.28.131.1 - 4.28.131.1) <E8FD37B8-99A8-3BCE-B16A-92C1ADEEFBF3> /Applications/Adobe Reader.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x21f1000 - 0x220fff3 +com.adobe.BIB (AdobeBIB 1.2.03.1 - 1.2.03.1) <21A36908-3031-35AF-A74B-ECC65BEAEC9F> /Applications/Adobe Reader.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x2215000 - 0x2512ffb +com.adobe.CoolType (AdobeCoolType 5.11.131.1 - 5.11.131.1) <A984C39B-E5BE-33A7-8918-71BAD9E45982> /Applications/Adobe Reader.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
0x2545000 - 0x2663ff3 com.apple.WebKit (8536 - 8536.26.14) <C98F734D-D579-3F89-9A58-9EE890B1748E> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x2714000 - 0x272dff7 com.apple.ScriptingBridge (1.3 - 61.2) <74397541-E4DD-3DCA-BA5F-F7AAF145819A> /System/Library/Frameworks/ScriptingBridge.framework/Versions/A/ScriptingBridge
0x273c000 - 0x33cbff3 com.apple.WebCore (8536 - 8536.26.14) <82E97E6B-3F31-39A7-B41F-CD308E6EF238> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
0x3b4e000 - 0x3b4eff7 libffi.dylib (18) <362F6C27-6407-388E-9521-8A2A0845188C> /usr/lib/libffi.dylib
0x4de1000 - 0x4deeff3 com.apple.Librarian (1.1 - 1) <88A55A5E-40FF-3234-8394-2317120B79AB> /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian
0x5f7b000 - 0x5f83ffc libcldcpuengine.dylib (2.1.19) <E5429AB3-FE28-3C0C-8942-686BB4191A9E> /System/Library/Frameworks/OpenCL.framework/Libraries/libcldcpuengine.dylib
0x5f8a000 - 0x5f8cfff libCoreFSCache.dylib (24.4) <A089ED2E-0156-3937-BE32-5BED76DF4066> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreFSCache .dylib
0x73ee000 - 0x7456ffa +AcroSQLite (1) <8667FF2C-186C-33E6-96FD-ECED266933F1> /Applications/Adobe Reader.app/Contents/Frameworks/AcroSQLite.framework/Versions/A/AcroSQLite
0x7544000 - 0x7544ffd +cl_kernels (???) <8A6ECA54-9F6A-4BFA-B41E-528431ECAAF6> cl_kernels
0x7546000 - 0x75d8ff7 unorm8_bgra.dylib (2.1.19) <A2C66114-F581-3D86-9BC9-9994156640AF> /System/Library/Frameworks/OpenCL.framework/Libraries/ImageFormats/unorm8_bgra. dylib
0x8fecd000 - 0x8feffe57 dyld (210.2.3) <23DBDBB1-1D21-342C-AC2A-0E55F27E6A1F> /usr/lib/dyld
0x90007000 - 0x90293ffb com.apple.RawCamera.bundle (4.04 - 680) <DD1D3CFC-1710-3186-A6C4-89B42F100117> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x90294000 - 0x90294fff libkeymgr.dylib (25) <D5E93F7F-9315-3AD6-92C7-941F7B54C490> /usr/lib/system/libkeymgr.dylib
0x90295000 - 0x90369fff com.apple.backup.framework (1.4.1 - 1.4.1) <55F2A679-9B21-3F43-A580-4C2ECF6A5FC5> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x9036a000 - 0x90380fff com.apple.CFOpenDirectory (10.8 - 151.10) <3640B988-F915-3E0D-897C-CB04C95BA601> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
0x9066d000 - 0x906e7ff3 com.apple.securityfoundation (6.0 - 55115.4) <8A3DA1FE-1985-3ECB-945A-6B1E853B4BDC> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x906e8000 - 0x90743ff7 com.apple.AppleVAFramework (5.0.18 - 5.0.18) <4BA2AAEA-4936-375C-B4D8-4BBE2EDC7FF5> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
0x907d2000 - 0x90857ff7 com.apple.SearchKit (1.4.0 - 1.4.0) <454E950F-291C-3E95-8F35-05CA0AD6B327> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x90858000 - 0x908f8ff7 com.apple.QD (3.42 - 285) <1B8307C6-AFA8-312E-BA5B-679070EF2CA1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x908f9000 - 0x90961ff7 com.apple.framework.IOKit (2.0.1 - 755.20.4) <12C97562-CBBD-3255-A998-28A341128FC8> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x90962000 - 0x9097fff7 libresolv.9.dylib (51) <B9742A2A-DF15-3F6E-8FCE-778A58214B3A> /usr/lib/libresolv.9.dylib
0x90980000 - 0x9098afff libsystem_notify.dylib (98.5) <7EEE9475-18F8-3099-B0ED-23A3E528ABE0> /usr/lib/system/libsystem_notify.dylib
0x9098b000 - 0x90a88ff7 com.apple.DiskImagesFramework (10.8 - 344) <FE0D97D0-BF16-3C5E-860E-6D3DB681F4EC> /System/Library/PrivateFrameworks/DiskImages.framework/Versions/A/DiskImages
0x90a89000 - 0x90a89fff com.apple.Cocoa (6.7 - 19) <354094F0-F36B-36F9-BF5F-FD60590FBEB9> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x90a8a000 - 0x90a8bfff libquarantine.dylib (52) <D526310F-DC77-37EA-8F5F-83928EFA3262> /usr/lib/system/libquarantine.dylib
0x90a8c000 - 0x90ae7fff com.apple.htmlrendering (77 - 1.1.4) <5C0C669F-AE07-3983-B38F-EB829B5CE609> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
0x90ae8000 - 0x90aeafff com.apple.securityhi (4.0 - 55002) <79E3B880-3AB7-3BF3-9CDF-117A45599545> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x90af5000 - 0x90bcbfff com.apple.DiscRecording (7.0 - 7000.2.4) <BCFA6387-F4B4-3B16-A46E-B7E77C8FB769> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
0x90bcc000 - 0x90d44ff5 com.apple.QuartzCore (1.8 - 304.0) <D9E018B8-6E5F-3FFA-A1B2-2B1BC1E03CA2> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x90d47000 - 0x90d47ffd com.apple.audio.units.AudioUnit (1.8 - 1.8) <4C13DEA2-1EB0-3D06-901A-DB93184C06F0> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x90d48000 - 0x90d49fff libremovefile.dylib (23.1) <98622D14-DAAB-3AD8-A5D9-C322BF572A98> /usr/lib/system/libremovefile.dylib
0x90d4a000 - 0x90d53ffd com.apple.audio.SoundManager (4.0 - 4.0) <ABC5FE40-B222-36EB-9905-5C8C4BFD8C87> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
0x90d54000 - 0x90d78fff libJPEG.dylib (845) <547FA9A5-0BBB-3E39-BACA-F3E2DAE57DB0> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x90d79000 - 0x90d99ffd com.apple.ChunkingLibrary (2.0 - 133.2) <FE5F0F1E-B15D-3F76-8655-DC2FE19BF56E> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library
0x90d9a000 - 0x90db6ff7 libPng.dylib (845) <14C43094-C670-3575-BF9B-3A967E05EAC0> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x90db7000 - 0x90deaff5 libssl.0.9.8.dylib (47) <3224FBB3-3074-3022-AD9A-187703680C03> /usr/lib/libssl.0.9.8.dylib
0x90deb000 - 0x90ef8057 libobjc.A.dylib (532.2) <FA455371-7395-3D58-A89B-D1520612D1BC> /usr/lib/libobjc.A.dylib
0x90ef9000 - 0x90f29ff3 libtidy.A.dylib (15.10) <F2F4E000-E305-3089-91E6-3DB0ED07E74A> /usr/lib/libtidy.A.dylib
0x90f2a000 - 0x90f90fff com.apple.print.framework.PrintCore (8.1 - 387.1) <F8CF762B-B707-3021-958F-BB8D33DB3576> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x90f91000 - 0x90fbaff7 libRIP.A.dylib (328.0.4) <00D3148A-C70D-3D5A-B60B-C23F2ACE99FE> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x90fbb000 - 0x90fe7ff7 libsystem_info.dylib (406.17) <AA5611DB-A944-3072-B6BE-ACAB08689547> /usr/lib/system/libsystem_info.dylib
0x90fe8000 - 0x90ff2fff libCSync.A.dylib (328.0.4) <A875CE4A-EB89-309F-B160-F3CC8BBF0A11> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x90ff3000 - 0x90ffafff libsystem_dnssd.dylib (379.34) <885F324F-43A3-30A9-8A6B-3665065CC588> /usr/lib/system/libsystem_dnssd.dylib
0x90ffb000 - 0x9138effb com.apple.MediaToolbox (1.0 - 926.62) <7290B07B-4D03-3B46-809C-64C8FB97B40C> /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox
0x9138f000 - 0x91392ff3 com.apple.AppleSystemInfo (2.0 - 2) <4639D755-8A68-31C9-95C4-7E7F70C233FA> /System/Library/PrivateFrameworks/AppleSystemInfo.framework/Versions/A/AppleSys temInfo
0x91393000 - 0x9160fff7 com.apple.QuickTime (7.7.1 - 2599.13) <FE609160-E1EF-341D-9B6A-205D3E03A4D2> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x91610000 - 0x916aafff com.apple.CoreSymbolication (3.0 - 87) <1A13CC83-4635-3AC6-9A86-E8DCE99562B5> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
0x916b7000 - 0x916c0fff com.apple.DiskArbitration (2.5.1 - 2.5.1) <05EF69BB-5D55-3A9E-9E5E-2EF9F84B3985> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x916c1000 - 0x91729fe7 libvDSP.dylib (380.6) <55780308-4DCA-3B10-9703-EAFC3E13A3FA> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x9172a000 - 0x9176afff com.apple.MediaKit (14 - 685) <64028790-49E5-31C8-8577-F98FA09CF490> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit
0x9176b000 - 0x91878ff3 com.apple.ImageIO.framework (3.2.0 - 845) <BF959BCB-C30A-3680-B7C2-91B327B2B63B> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x91879000 - 0x91889ff2 com.apple.LangAnalysis (1.7.0 - 1.7.0) <875363E7-6D02-3229-A9DD-E5A5568A7D61> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x9188c000 - 0x91cceff7 com.apple.CoreGraphics (1.600.0 - 328.0.4) <E1D5CF68-B1CB-370E-A326-DA4292C0C096> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
0x91ccf000 - 0x91cf4ffb com.apple.framework.familycontrols (4.1 - 410) <5A8504E7-D95D-3101-8E20-38EADE8DEAE1> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
0x91cf5000 - 0x91d4efff com.apple.AE (645.3 - 645.3) <6745659F-006D-3F25-94D6-DF944E9A01FD> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
0x91d4f000 - 0x91d79ff9 com.apple.framework.Apple80211 (8.3 - 830.18) <DCCC8813-A9D8-3C01-8BC9-646EA954F986> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
0x91d7a000 - 0x91dd3ff7 com.apple.ImageCaptureCore (5.0.1 - 5.0.1) <541529F7-063E-370B-9EB2-DF5BE39073E6> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re
0x91dd4000 - 0x91dd5fff libsystem_sandbox.dylib (220) <4E42390B-25EC-3530-AF01-337E430C16EB> /usr/lib/system/libsystem_sandbox.dylib
0x91dd6000 - 0x91de6ff7 libsasl2.2.dylib (166) <D9080BA2-A365-351E-9FF2-7E0D4E8B1339> /usr/lib/libsasl2.2.dylib
0x91de7000 - 0x91e06ff3 com.apple.Ubiquity (1.2 - 243.10) <D2C9F356-1681-31D2-B292-5227E2DDEB0B> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
0x91e07000 - 0x91e3effa com.apple.LDAPFramework (2.4.28 - 194.5) <8368FAE7-2B89-3A7D-B6EE-7184B522CB66> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x91e3f000 - 0x9225cfff FaceCoreLight (2.4.1) <571DE3F8-CA8A-3E71-9AF4-F06FFE721CE6> /System/Library/PrivateFrameworks/FaceCoreLight.framework/Versions/A/FaceCoreLi ght
0x9225d000 - 0x922c1fff com.apple.datadetectorscore (4.0 - 269.1) <3EFFB8D8-CD46-3BB2-9B9F-2F757B9EC998> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore
0x922c2000 - 0x92307ff7 com.apple.NavigationServices (3.7 - 200) <F6531764-6E43-3AF3-ACDD-8A5551EF016A> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
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0x97fa3000 - 0x97fb0ff7 com.apple.HelpData (2.1.4 - 85) <1E180AEF-53FF-3D8B-9513-7FCA1B25A4AB> /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData
0x97fb1000 - 0x97fb4ff7 libcompiler_rt.dylib (30) <CE5DBDB4-0124-3E2B-9105-989DF98DD108> /usr/lib/system/libcompiler_rt.dylib
0x97fb5000 - 0x97fc2fff libGL.dylib (8.6.1) <C7A3917A-C444-33CC-8599-BB9CD8C12BC4> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x97fc3000 - 0x97fcfff8 libbz2.1.0.dylib (29) <7031A4C0-784A-3EAA-93DF-EA1F26CC9264> /usr/lib/libbz2.1.0.dylib
0x97fd3000 - 0x982d8ff7 com.apple.CoreServices.CarbonCore (1037.3 - 1037.3) <4571EDDC-704A-3FB1-B9A6-59870AA6165F> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x982e8000 - 0x982f4ff7 com.apple.NetAuth (4.0 - 4.0) <4983C4B8-9D95-3C4D-897E-07743326487E> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
0x98b72000 - 0x98b80fff com.apple.opengl (1.8.6 - 1.8.6) <1AD1AE7B-B57B-35B5-B571-32A34F0DA737> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x98b81000 - 0x98bd8ff3 com.apple.HIServices (1.20 - 417) <561A770B-8523-3D09-A763-11F872779A4C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x98bd9000 - 0x98c55ff3 com.apple.Metadata (10.7.0 - 707.3)Under what circumstances does this version of Reader crash?
Opening a specific PDF document from the filesystem.
Opening any PDF per 1.
Attempting to view a PDF within Safari.
Attempting to view a PDF as helper from Firefox.
Launching Reader from QuickLook.
When did this problem occur?
First PDF access after initial installation (reproducible)
Was working and then began failure.
Same as 2. but after other software installation.
Your 12C3006 is either the special build for late-2012 hardware or it is the developer release of 10.8.3 -- I don't have those build numbers handy, so I don't know which it is. If it is a 10.8.3 developer release, all bets are off that Acrobat Reader 11.0.01 will work, and may need recompilation by Adobe.
This version of Reader works reliably in 12C60 (for all other h/w) on my machine. It would seem that if this were a common issue with late 2012 machines, there would have been a storm of reports about it. I haven't noticed any, though I could have missed some.
I think something else has clashed with Reader 11.0.01 on your machine. Post back.
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