Software Images page in Cisco Prime Infrastructure 2.2 broken after installing patches

Earlier today we installed PI 2.2.1 POODLE Fix ( 1.0.0 ) and PI 2.2.1 Maintenance Release ( 1.0.0 ) on CPI 2.2. After reloading we get status 404 when navigating to Inventory > Device Management > Software Images.
Also found this error in Developer tools in Chrome: 
Error: Unable to load applications/swim/jsp/ImageRepositoryTable.jsp?id=/ status:404
Does anyone know how to fix this?

Hello,
We are aware of this issue and have bug
CSCut07018   PI 2.2.1 with Device Pack 1 Error on Inventory- > Software Images 
filed for the issue.  Please keep up with that bug for resolution.
No workaround at this point.

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    # ./hamode.sh secondary
    Answer 'yes' when prompted.
    Go to admin user and execute
    # ncs stop
    After the services are stopped:
    # ncs start
    After the message that services started successfully on the secondary, initiate a new High Availability configuration from the primary. Now the synchronization between the two servers should succeed.
    Workaround 2:
    Redeploy or reinstall the Primary server, restore the backup which was taken prior to applying the patch, reconfigure the High Availability and continue with the steps described in the Conditions section.
    Further Problem Description:
    Release Notes have been updated with more precise instructions.
    Known Affected Releases:
    (1)
    2.1(0.0.85)

  • Ask the Expert: Cisco Prime Infrastructure - Implementation and Deployment

    Welcome to the Cisco Support Community Ask the Expert conversation.
    This Ask The expert Session will cover questions spanning Cisco Prime Infrastructure on Implementation and Deployment on Wired and Wireless. This will be more specific to Customer’s and Partners questions product covering PI on configuration, Features and Menu, Network Monitoring, Maps, Implementation, High Availability and Maintenance and t/s parts.
    Monday, February 2nd, 2015 to Friday, February 13th, 2015
    Dhiresh Yadav is a customer support engineer in High-Touch Technical Services (HTTS)  handling supporting Wireless and Network Management based Cisco products and is based in Bangalore. His areas of expertise include Cisco Prime Infrastructure and Cisco Wireless products. He has over 7 years of industry experience working with large enterprise and service provider networks. He also holds CCNP (RS) and CCIE (DC) certifications.
    Afroz Ahmad is a customer support engineer in High-Touch Technical Services (HTTS)  handling supporting Wireless and Network Management based Cisco products and is based in Bangalore. His areas of expertise include Cisco NMS products like Prime Infrastructure, LMS, IP SLA and SNMP etc. He has over 7 years of industry experience working with large enterprise and service provider networks. He also holds CCNP (RS),CCIE (DC), and SCJP (Sun Certified Java Professional )
    Vinod Kumar Arya is a customer support engineer in High-Touch Technical Services (HTTS)  handling supporting Wireless and Network Management based Cisco products and is based in Bangalore. His areas of expertise include Cisco NMS products like Prime Infrastructure, LMS, IP SLA and SNMP etc. He has over 8 years of industry experience working with large enterprise and service provider networks. He also holds VCP 5 and RHCE certifications.
    ** Remember to use the rating system to let the experts know you have received an adequate response.**
    Because of the volume expected during this event, the experts might not be able to answer every question. Remember that you can continue the conversation in the Network Infrastructure community, > Network Management, shortly after the event. This event lasts through February 13th 2015. Visit this forum often to view responses to your questions and those of other Cisco Support Community members.

    Hello Wilson,
    Thanks for joining us.
    1841 should just work fine for net flow . Hope you have a valid "PI Assurance license" installed on the server.
    "PI Assurance license" is required for "net-flow"  feature
    Devices supporting Netflow in PI ::
    1400, 1600, 1700 & 1800
    2500, 2600 & 2800
    3600, 3700, 3750 & 3800
    4500 & 4700
    AS5300 & 5800
    7200, 7300, 7400 & 7500
    Catalyst 4500 ASCI
    Catalyst 5000, 6500, & 7600 ASCI
    ESR 10000 ASCI
    GSR 12000 ASCI
    Cisco IOS Software Release Version
    Supported Cisco Hardware Platforms
    11.1CA, 11.1CC
    Cisco 7200 and 7500 series, RSP 7200 series
    12.0
    Cisco 1720, 2600, 3600, 4500, 4700, AS5800 
    RSP 7000 and 7200 series
    uBR 7200 and 7500 series
    RSM series
    12.0T, 12.0S
    Cisco 1720, 2600, 3600, 4500, 4700, AS5800 
    RSP 7000 and 7200 series
    uBR 7200 and 7500 series
    RSM series, MGX8800RPM series, and BPx8600 series
    12.0(3)T, 12.0(3)S
    Cisco 1720, 2600, 3600, 4500, 4700, AS5300, AS5800
    RSP 7000 and 7200 series
    uBR 7200 and 7500 series
    RSM series, MGX8800RPM series, and BPx8650 series
    12.0(4)T
    Cisco 1400, 1600, 1720, 2500, 2600, 3600, 4500,
    4700, AS5300, AS5800
    RSP 7000 and 7200 series
    uBR 7200 and 7500 series
    RSM series, MGX8800RPM series, and BPx8650 series
    12.0(4)XE
    Cisco 7100 series
    12.0(6)S
    Cisco 12000 series
    NetFlow is also supported by these devices Cisco 800, 1700, 1800, 2800, 3800, 6500, 7300, 7600, 10000, CRS-1 and these Catalyst series switches: 45xx, 55xx, 6xxx.
    NetFlow export is also supported on other Cisco switches when using a NetFlow Feature Card (NFFC) or NFFC II and the Route Switch Module (RSM), or Route Switch Feature Card (RSFC). However, check whether version 5 is supported, as most switches export version 7 by default.
    You can check the below steps to diagnose the issue::
     To verify that NetFlow is exported from a device to PI, follow the steps below:
    1)    Browse to Administration > Data Sources page. Check the value in column ‘Last Active Time’  for the ‘Device Data Sources’ table. If the table is empty or  the value does not represent recent time, then
    it is possible that the device is not exporting NetFlow or PI Assurance license is not applied / expired.
    2)    Login to PI console ( via SSH) as root user and run the command:
                    netstat –an | grep 9991 – Output of this should be like :  udp        0      0 :::9991         :::*
                    Check the firewall settings on PI server using the command: firewall -L
    1)    Check the configuration on an IOS / IOS –XE device. Run the commands
    a)    sh running-config | inc destination
    1)    This should list the IP address of the PI SERVER ( along with other outputs if any)
    b)    sh running-config | inc 9991
    1)    This should list at least one entry.
    c)    If the above are fine, then verify that the flow monitor, flow exporter and the flow records are correctly configured on the device.
    Refer to the URLs below to configure NetFlow export.
    http://preview.cisco.com/en/US/docs/net_mgmt/prime/infrastructure/2.0/user/guide/setup_monitor.html#wp1056427
    Thanks-
    Afroz
    ***Ratings Encourages Contributors ****

  • Monitoring ASA in Cisco Prime infrastructure 2.2

    Hi everybody.  I have some issue with cisco Prime Infrastructure  2.2.  We use this product in our network for monitoring network devices and I need to monitor also our ASA 5550 device with soft 8.4.  I  added ASA to Cisco PI but see only basic component like my device can reachable via  and read via snmp. But cannot see  CPU, RAM, Device ENV like Temperature, l2l vpn connection,  Interfaces status and Utilization that interfaces, cannot see sub interface that placed on ASA like that g0/0.20.  I need fully monitor ASA and See logs and trap for my device:
    CPU RAM ENV (Temperature), Interface and sub interface status, L2L VPN  Status.
    1 Cisco Prime infrastructure can full support  ASA for monitoring and logging.. IF YES how can i configure  that features in Cisco PI 2.2 for ASA
    2 IF not which product Can full support that features for full monitoring and logging  ASA devices
    I have a little deadline for finishing
    thanks everybody before

    I've not success monitoring ASA interface utilization either. I'm using PI 2.2 with device update #1. The ASA is a 5585-X with 9.2(3) software.
    I have deployed the PI monitoring template to the ASA and do see its overall status and PI has enumerated the interfaces in the device page.
    I even looked at a packet capture and see PI querying the values of the interface counters and those values being sent back to PI - yet I cannot select any ASA interface when drilling down under Performance Detail monitoring.
    When I get some free time I will open a TAC case on it, meanwhile I am getting all the info I need from the upstream and downstream switches.

  • LMS 4.1 (Windows) & NCS 1.1 (VM) Upgrade to Cisco Prime Infrastructure 1.2

    Hi All,
    Im getting a bit confused about the whole upgrade migration process for the following config to Cisco Prime Infrastructure:
    LMS - Version 4.1 , 500 devices. Windows Server 2008 R2 Standard SP1
    NCS – version 1.1 , 50 devices  Red Hat Linux ( 64 Bit)  (Installation software - NCS-VA-1.0.1.4-small.ova)
    I want to be able to backup databases and migrate licensing from LMS and NCS to one platform. Does anyone have experience of this and could possible guide me thorugh this process. LMS has SAS and NCS has SAU.
    Help will be very much appreciated!!   

    It's a couple of steps but can be done. You may want to reconsider getting off of LMS since the latest Prime Infrastructure (PI 1.2) does not have full feature compatibility with the latest LMS (4.2.3). Have a look here for the comparison.
    If you still want to do it:
    1. Upgrade your NCS to PI 1.2 (instructions). If you're going with a total of 550 devices on a combined license you should use the medium ova file to get the correct server resource allocation. You will need to get the new license from the TAC or via the licensing portal. I'm not sure if you can get the PI license for your LMS upgrade directly via the portal but you do have the entitlement for LMS 4.2 and PI 1.2 (combined licenses not to exceed the original LMS number) if your SAS is current. You may need to contact the TAC and ask for the licensing team.
    2. Upgrade your LMS to 4.2 and patch it to 4.2.2 (instructions). Once you've done that, there is a simple menu command to export your device credentials to Prime (Admin, System, Export Data to PI in LMS and then Operation, Device Work Center, Bulk Import in PI - instruction on Page 18 here). Do that and then in the new PI installation import the devices.
    Verify everything is working and you can decommission the LMS server.

  • After Update Cisco Prime Infrastructure from 1.3 to 2.0 imported floor plans has black background

    Hello everybody,
    we have updated cisco prime infrastructure from 1.3 to 2.0. When we now import a floor plan (autocad-file, dwg-format), the background from finally image, that is show in prime, is black. Previous imported floor planes has a white background. We also tried to import a previous imported floor plan again, the background is now black. Is there a possibilty to change the background to white? Thanks

    Hi,
    Look no further, these issues are related to know bugs. It seems that autocad files have multiple issues with PI 2.0, Only feasible way is to convert them to JPGs and import them. Lets hope these will get fixed to the level they where at PI 1.3.
    CSCuj63017, PI 2.0 dwg(AutoCAD file) import reports Tailormade is for Demo use only
    Symptom:
    When dwg files are imported to Prime Infrastructure, they report
    "For Demonstration Purposes only
    Tailor made software"
    Conditions:
    Prime Infrastructure - 2.0.0.0.294
    Use of dwg (Auto cad) files
    Workaround:
    None at this time
    Further Problem Description:
    CSCuj94500, Loading DWG floor maps on PI 2.0 appears in black background
    Symptom:
    On PI 2.0 when we try to import autoCAD .dwg file to map, the map appears in black background.
    Conditions:
    On PI 2.0 when we try to import autoCAD .dwg file to map
    Workaround:
    use 3rd party tool like Draftsight or AutoCAD Trueview to change the file to .jpg and import again to PI, after that the map appear in white background in PI 2.0.
    Further Problem Description:
    However, the same .dwg file when we imported it to PI 1.3 appear in map with white background.

  • Cisco Prime Infrastructure 1.2 is not working https & ncs

    Hi, I have just deploy Cisco Prime Infrastructure 1.2 in a virtual appliance (Vmware Esxi 5.1). Console is ok & setup is also completed. but there is no NCS application. only app is shwoing: NCSPNP
    Cannot access from https also.
    Please suggest how to Starting Prime Infrastructure Serve

    From what you describe, it sounds like you have installed the Plug and Play (PNP) ova image. You need to install the Prime Infrastructure image.
    See the screenshot below for details (click to enlarge):

  • What are the features supported in Cisco Prime Infrastructure for WLAN for autonomous AP's?

    What are the features supported in Cisco Prime Infrastructure for WLAN for autonomous AP’s?

    • PI provides visibility for autonomous  clients within the same list view as lightweight and wired clients (client list  page).
    • Rogue AP detection for autonomous AP's is not supported (it's  supported in CUWN). 
    • Alarms/events for client authentication issues (e.g.  authentication failure) are displayed in PI.
    • Config management for  autonomous AP's is via CLI template.  Config comparison and archiving  functionality in PI leverages these same features that were brought in from LMS,  so need to defer to others in terms of whether this is a cross-platform feature  in PI or is only supported on a subset of platforms.  Config comparison/archive  is supported in CUWN.PI supports both infrastructure (e.g. AP Tx Power and  Channel, busiest AP, AP utilization, etc.) and client (e.g. client count, client  sessions, etc.) reports, and there are extensive reports for CUWN

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