Software install disk won't read

I just re-installed 10.4.11 and I'm trying to install my graphics programs. The install disks will not load. I am sort of confused because the system install diskd worked perfectly.

Well, just because one disk is OK, that doesn't mean another one of the disks can't be damaged.
Did the disks come with your computer?

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Photoshop 5.5 install disk won't load

A virus ate my desktop and I've had to reload Photoshop. Photoshop 5.5 install disk won't load. Any ideas?

You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site or else the download will not work properly.
CS5.5: http://prodesigntools.com/adobe-cs5-5-direct-download-links.html

Is there any way to check a software install disk for damage?

Is there any way I can check a DVD software install disk for damage?

Yes the disk, at least the main one, is O.K. I guess what I'm trying to determine here is whether or not my Logic Pro Studio install disks are corrupted in any way because, on my system Logic behaves in quite a glitchy manner, something that other Logic users (at least on the Logic Forums) are not experincing. I've narrowed it down to a software issue but I've yet to detemine if this is an OS problem, a Logic problem or something else. What mitigates against the idea that this is an OS problem is that anything other than Audio programs on my system runs fine. But audio programs, particularly Logic, are having problems. A reinstallation of Logic solved nothing which is why I suspected that there may be something wrong with the program install disks. But the program does install and it does 95% of what its supposed to do. The disks are clean and have no scratches.

Pismo G3 Tiger Install Disk won't boot

Hey, I just got a G3 Pismo off eBay and I am having trouble reinstalling Tiger onto it. It's a 500 Mhz G3 and it's been upgraded to 1 gig of Ram and a 100 gig hard drive. It's currently running 10.4.11, so I know it can handle it. Whenever I try installing it just hangs on a white screen after start up. I've tried from both the internal DVD drive and an external DVD drive. One thing I have noticed is that the install disk won't show up as an option in the Startup Disk panel when it's in the external drive, even though it will mount normally.
I've tried booting as the startup disk from it's current install and from Os 9.2.2 but no luck. I've reset the PRAM/NVRAM and reset the PMU and still nothing.
Any ideas?

Are you using a retail Tiger install DVD (black with silver X)? A gray, model specific installer for a different model Mac won't work.
I suspect your external DVD drive is connected via USB, which can't be used for a boot drive. You need an external Firewire drive if you want to boot from a DVD/CD.
What's wrong with the 10.4.11 OS currently installed? We might can recommend some fixes if there are problems.
 Cheers, Tom

MAC OS X Snow Leopard install disk won't install "with this version"

I am trying to get ready for the Snow Leopard install disk to migrate from Mobile Me to ICloud. However, the disk install I received to start the process won't allow me to install saying I have the incorrect version to do so. I am up to date in all my software installs. What am I doing wrong?
Thanks!

If you have an iMac running 10.7.4 as it says in your profile, why are you installing Snow Leopard? If this is a different computer then it would really, really help to know something about it.

Wacom Install Disk Won't Run

I just got a new Intuos4 medium tablet for my iMac 3.4 GHz i7 running 10.6.8. I cannot get the driver install disk to run.
Every time I click on the "install" icon, the dock install icon bounces for about15 seconds, the install splash screen half displays and then I get a screen that says "Install quit unexpectedly." A copy of the first part of the Problem Details report is attached. I have the whole report if that would help. I don't know what an EXC_BAD_ACCESS (SIGBUS) or a KERN PROTECTION FAILURE MEANS.
I'm pretty sure it is not the disk (although it could be the disk install software). I have successfully started the install disk on 4 other Macs (all 64-bit, like this one) running a Leopard, Snow Leopard and Lion. It does choke, however, on my Tiger equipped G5--I just get a white unfilled splash screen, with, of course, no error report.
It's also not the drive, because the same failure occurs on my iMac from an external drive. It also occurs if I install all of the (visible) files directly onto the hard drive.
I've also tried a few programs that use installer scripts (not the "drag to the applications folder" type) -- Photoshop CS5 and Final Cut Studio -- and they start the install process just fine.
Any clues what's going on? I know I can probably download what purports to be the latest driver from the wacom site, but I'd rather try to resolve this. I've had numerous similar problems lately, and I'd like not to create more.
Any clues? If it would be more helpful for me to just upload the entire 13 page crash report, let me know.

Before you posted, I did go to the website and downloaded their latest driver (probably newer than the one the disk says is on it). I usually do follow that practice. Like you I've found that web downloads are practically always more up to date than the ones that come packaged with hardware like this. No faults here; it's just most reputable companies are constantly updating, improving functionality, aligning with sytem updates and getting rid of bugs.
I'm holding my breath, but the install seemed to have worked, with no apparent problems so far. I have some Photoshop tasks to tackle over the weekend, so I may know more then.
I am still deeply concerned about some system issues I haven't resolved, and I really don't have an answer to why this disk won't run the install software on this machine only. I'm hoping I don't have a deeper problem.
Kurt188, thanks for the suggestion about booting into 32-bit mode. I do have a 2011 Core i7 27 inch iMac. I tried 32-bit, but I got the same result.

Tiger install disks won't boot

I'm trying to install OS 10.4.6 on a "new-to-me" older PowerMac G4 AGP grapics. The machine came with no software and an uninitialized 15G hard drive, 128M memory and a functional DVD. I've added an 80 gig 2nd drive and 512 of "new to me memory (2X 128 + 256). I've installed OS 9.2 from my old iMac's original disk and the machine works fine but I want to finally upgrade to OS X and I can't get my new install disk to boot up. I can read the disk when the when I'm using the OS 9.2, but if I click on install or try boot while pressing the "C" key it won't work. I get a gray screen with an apple, a circlar timer spins for about 40 seconds then everyting freezes.
Things I've tried that didn't help:
I've updated the firmware successfully.
I've swapped out the memory sticks leaving only one new one at a time, so unless they are all bad I don't think they are an issue.
I've disconnected all devices except my USB keyboard.
A possibly relevant fact- the system profiler says I have a PCI card in slot B, whatever and whereever that is (maybe to run the small hard drive?)
The install disk is from a retail, family-pack, a black disk with a gray "X". I bought it from a 2nd party dealer on Ebay but it came in a sealed Apple box and looks legit and undamaged.
Any suggestions?

You need to check if your Mac requires a firmware (Boot ROM version) update. Mac OS X: Available firmware updates
http://docs.info.apple.com/article.html?artnum=86117 If an update is required, the update must be installed (using OS 9) BEFORE you install OS X.
If all of the RAM doesn't work after you install the firmware update use DIMM First Aid - Check & recover disabled (missing) RAM from Apple's latest
firmware updates http://www.versiontracker.com/dyn/moreinfo/macos/10415
 Cheers, Tom

Premiere Pro 2.0 Installation Disk Won't Read

I had to re-format my hard drive and when re-installing Premiere Pro 2.0 I found that my installation disk will not read in my DVD drive! Nothing is wrong with my drive. It reads all other DVDs just fine. I get nothing in the directory like the disk isn't there. It's not a disk problem because they have been stored in excellent condition, and not only will the installation disk not run or open, but neither will the accompanying Total Training Video Workshop disks. I am completely dumbfounded. When I purchased this program about 6 years ago off Ebay I had the old 1.5 version on my computer, and had to enter the old registration key along with the new one for 2.0. Is it possible I have an UPGRADE-ONLY copy here instead of the actual full program? It's in the shiny new box and all and doesn't say anything on it about it being an upgrade, so it seems legit. And if it was, in fact, just an upgrade-only program, would that cause the disks not to be read at all in the drive?? I need help on this one because I make my living off editing, and I'm sitting on 3 projects for clients that I cannot deliver on time to get paid, nor have I been able to afford to buy a new CS version.

I have about 8 different burners on my systems, and some will read DVD's better than others will. On my workstation, I have one LG and one Plextor. The LG does the best, and when it fails, the Plextor usually can read. When this happens, I just do a Copy from the drive that can read the disc, to the other drive, using Verbatim, or Taiyo Yuden blank media. If neither can read, I have six others to try. Sometimes, it's just the burner.
One little hint would be to make sure that your burner's firmware is updated to the very latest. That can improve the burner's ability to read from a slightly damaged disc.
Otherwise, contact Adobe. For many programs, they sell replacement media. Do not know if there are version limitations, but one call should give you what is available.
Good luck,
Hunt

Leopard Install Disk Won't Boot

I have Tiger installed on my PowerBook G4 right now, and just got it repaired so thought now's as good a time as any to upgrade to Leopard. Only problem is I can't get the install disk to boot. I've tried both methods. Inserting the disk and clicking install OS X, restarting from there and allowing the system to restart using the DVD as the destination volume. Also tried just holding down C during a restart with the DVD in there. Both result in the same incomplete boot. It stays on the grey Apple screen for an abnormally long time before going to a light blue screen, then to a black/dark grey screen where I get a beach ball that spins for all eternity. The disk sounds like its spinning and processing and wanting to do something in the drive, but alas, it does not. Now I tried to boot with the same Leopard install disk on my iMac, and didn't have a problem at all. So needless to say, a little confused. If anyone has any ideas on how to remedy the situation, please let me know. Thanks.

Is your Leopard installer a retail installer which looks like *, and it does not say:
DropIn, Update, or Upgrade on it?
If not, you must purchase Leopard retail.
If your Powerbook lacks 512 MB of RAM, that could also prevent it from installing.
- * Links to images hosted on my website may give me compensation.

Anything a system restore disk can do that a system install disk won't?

Hi, I am eBaying a set of Jaguar installation disks (from an old system that I later upgraded). A fellow asked if they would work the same as a "recovery" disk. Apparently he has a powerbook G4 that only displays a blue screen when he boots up, and Apple support told him to use his recovery disks (which he doesn't have). Any reason he couldn't use these original system disks to do the job? PS. I also have an Apple Hardware Test disk that I have leftover from my powerbook G4 that I'm going to throw in for free- think that might help?

Gray colored discs that came with a specific model computer are not universal and are only intended to work on the model with which they were supplied. There may be numbers on the discs that will help delineate compatibility but somebody else would have to help you with that.
AHT too applies to groups of machines. [X-Lab: The Apple Hardware Test|http://www.thexlab.com/faqs/aht.html]
[Apple's AHT support|http://www.info.apple.com/support/aht.html] - Apple Hardware Test Images and Information
Here's the list and downloads for AHT if you have an old G4: http://www.info.apple.com/support/aht.html
If your discs are black retail installation discs, those will work on any model capable of booting Jaguar. However, retail version discs do not have a complete set of software for "restoring" a computer. For example, they often omit Classic, and bundled software such as iMovie. etc.

Install disks won't work

Hi I'm seling my mac mini and want to restore osx to it's factory settings. I have the intall disks that came with it but they don't work. A message says 'this software will not work on this computer'. Is there another way to re-install osx without buying a retail version? or can I get replacement install disks for this computer. Any help much appreciated.

You can get replacement System Install & Restore CD/DVDs from Apple's Customer Support - in the US, (800) 767-2775 - for a nominal S&H fee. You'll need to have the model and/or serial number of your Mac available.
If you're not in the US, you may need to go through the regional Apple Store that serves your location to find the contact number. Here's a list of links to all of those -
http://store.apple.com/Catalog/US/Images/intlstoreroutingpage.html

Install disk won't boot -- strange optical drive error

Hi all,
I have a very strange problem with my install disk. Some background:
-I have two separate install disks, one burned several months ago and one burned fresh today. Both are dual-arch netinstalls.
-The old disk worked perfectly at least twice on my old machine.
-Both disks behave identically as far as I can tell. I only made a new one because I thought the old one may have been scratched when it didn't work.
So, I just finished a new rig today, and as I planned a dualboot for it, I installed Windows first (because we all know how nice the Windows installer is to pre-existing OSes). That ran fine: I'm making this post from that installation. One of the first things I did after the install finished was put in a music CD, which also worked fine. When I tried to install Arch, though, I get a mysterious I/O buffer error (which, unfortunately, I can't paste because I have no way to extract a log or copy the output). It says something about an unhandled sense code. I've googled all over and the unanimous consensus is a borked optical drive, but I know that isn't the case because it has operated normally for other data disks (Windows install) and for the music CD I've had in there for about half an hour. My next guess would be a borked CD, but both function normally on other machines.
Any ideas?

Try a new iso for your new machine, perhaps your machine has hardware not covered by a 14 month old kernel.
http://releng.archlinux.org/isos/

Mac OS X 10.4.4 Install CD Won't Read Startup Disk

Hi, when i was installing Windows XP, i accidentally erased my Mac startup disc, and when i try to reinstall Mac OS X, this message comes up "Alert This software cannot be installed on this computer" and it gives me two options to restart or to change the start-up disk. When i try to change the start-up disk it doesn't read the disk. So i fire the iMac up into Target Firewire Disk mode and connect it to my iBook (Which runs Mac OS X 10.4) and i format it and make sure it is a GUID partition table so that my Intel iMac can read it, but when i restart and go back to the setup it shows the same message and when i go to the startup disk option the setup still does NOT see the drive. !!!!!!!! someone plz help!!!
Thanks

You seem to know that an Intel Mac requires a drive formatted with a GUID partition table to boot from it, so that much of your scheme should work, even if you are formatting the drive from 10.4.4 via Target Disk Mode with a PPC Mac, as long as you are using a version of Disk Utility that offers the GUID partition table formatting option (in the Partition tab, in the "Options..." drop down sheet.)
However, it isn't clear if you are then trying to install the OS onto the Intel iMac while still in Target Disk Mode, or which installer you are using. As already explained, you can't install an Intel version of the OS from a PPC Mac while in TDM -- as far as the installer knows, the target is just a drive attached to the PPC Mac, so it will inform you that the Intel OS version can't be used with that Mac.
So, the solution is to make sure the drive is formatted with the GUID table & then install the OS onto the Intel iMac while booting it from the iMac's own installer disk. If necessary, you can access the installer's version of Disk Utility before you begin the installation by selecting it from the "Utilities" menu & checking or reformatting the drive before the install.
This should work fine, unless for some reason you cannot boot the iMac from its original installer disk. If that is the case, please let us know.

OS X 10.5 Leopard install disk won't mount

I'm running OS X 10.4.11 on an iMac G4 and want to upgrade to OS X 10.5. I bought a retail 10.5.1 installation DVD set but I can't get the disks to mount on my iMac G4. I've tried loading it in with OS 10.4 running and I've tried starting up from the 10.5 disk holding down the C key. I've also tried starting up holding down the option key. Nothing seems to work. The disk does not show up in disk utility. The disks are apparently ok because I can mount them on my intel iMac as a test.
Any help would be greatly appreciated.
Thank you

Some Macs are not able to boot from USB drives.
These options come to mind:
1 - Make a bootable USB stick - very slow and painful - several tutorials on the web
2 - Make a reduced (single layer DVD) - not too difficult - I have done it several times - let me know if you decide to do this - I can give you a list of items to remove.
3 - Partition your G4 hard drive, boot into installer on one volume and install onto the other volume - very fast and easy - useful in the future - if G4 has important data this will need backing up to another disk first as partitioning normally erases the whole disk.
For 3:
1 - If necessary backup all data, and perhaps whole disk, to another disk with eg Carbon Copy Cloner
2 - Use Tiger install CD/DVD to partition G4 disk - can be equal volumes or perhaps make one about 10 GB for installer.
3 - Install Tiger onto one volume - the larger one if they are different
4 - Boot into Tiger volume
5 - Use Carbon Copy Cloner to clone Leopard installer onto the other volume
6 - Boot into installer and use it to replace Tiger with Leopard
In future you can use the installer volume in the same way that you would use an installer DVD for repair or reinstalls etc.
Good luck.

Bootcamp - Windows installation disk won't read

I have a late-2011, 13 inch MacBook Pro and I am running OS X 10.9.3 with all the latest updates. I am trying to use Bootcamp to runs windows but the windows disk isn't be read by my laptop. I run Bootcamp, it downloads the latest support software but when I put the windows installation disk in; it starts to spin up, makes some noises like it is being read, then it ejects the disk. Anybody have this problem, or now a way around it?

I have about 8 different burners on my systems, and some will read DVD's better than others will. On my workstation, I have one LG and one Plextor. The LG does the best, and when it fails, the Plextor usually can read. When this happens, I just do a Copy from the drive that can read the disc, to the other drive, using Verbatim, or Taiyo Yuden blank media. If neither can read, I have six others to try. Sometimes, it's just the burner.
One little hint would be to make sure that your burner's firmware is updated to the very latest. That can improve the burner's ability to read from a slightly damaged disc.
Otherwise, contact Adobe. For many programs, they sell replacement media. Do not know if there are version limitations, but one call should give you what is available.
Good luck,
Hunt

Software install disk won't read

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