Software installation stoped working for printer CP1215

Hi,
I bought new laptop and I want to connect it with my pinter HP CP1215. I searched for the driver, downloaded driver for MS Windows 8 - both verssions since I'm not sure which one is mine but when I'm installing it it always stopps in the middle of procedure saying that "software installation stopped working". Can you help me please?

Hi SaskaFlaska,
Welcome to the HP Forums, I hope you enjoy your experience!
I understand the software is stopping in the middle of the installation.
I will be happy to help you.
I have provided a URL for accessing the device manager so we can remove the entry for the printer and start over.
Leave the USB cable connected. If the printer is network please let me know.
Open the device manager and look for the printer entry, it might be listed as other devices, unknown device, it might show up under universal serial bus controllers as USB printing support, delete the entry by right clicking it and select uninstall.
How do I get into Windows Device Manager?
Then disconnect the USB cable and do the following steps:
Here is a URL to temporarily disable all the start up programs to see if one of them is causing any issues with the installation.
How To Change Windows 8 Startup Programs.
Temporarily turn off the Antivirus software.
Reinstall the software again but don't connect the USB cable until prompted.
Is the Windows Version on My Computer 32-bit or 64-bit?
HP Color LaserJet CP1215 Printer Drivers.
Test the printer.
You will have to follow the same steps to enable all again and turn the Antivirus software back on again.
Hope this helps.
Thank you for posting on the HP Forums.
Have a nice day!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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