Software Installation Troubles

Bought Adobe Lightroom 3 from Amazon, opened new software and inserted disc into my iMac, it spins up and down 4 or 5 times for 30 seconds and spits it out. Closed everything, shut down and rebooted still won't install. Played a DVD & a CD just to test functionality and they worked. Went to Apple "Software Installation Quick Assist" where they tell you to "double click the disc icon on your desktop" and I don't see/can't find a disc icon. Any insight, help or suggestions are greatly appreciated.

Not exactly sure how this would work as I've got 4 GB 1067 MHz DDR3. However I did what you recommended and setup the new account with admin and unfortunately it didn't work as well. Thanks anyway.
Does anyone know if there could be something that could be blocking installations or managing them without revealing itself? I ran across a thread on another site that was referring to "Stuffit" as a possible problem but then the thread died before it got into what to do.

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    GPSVC(34c.408) 04:03:30:109 ReadExtStatus: Reading Previous Status for extension {FB2CA36D-0B40-4307-821B-A13B252DE56C}
    GPSVC(34c.408) 04:03:30:109 ReadExtStatus: Reading Previous Status for extension {fbf687e6-f063-4d9f-9f4f-fd9a26acdd5f}
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    GPSVC(34c.408) 04:03:30:109 Sync Lock Called
    GPSVC(34c.408) 04:03:30:109 Writer Lock got immediately.
    GPSVC(34c.408) 04:03:30:109 Lock taken successfully
    GPSVC(34c.408) 04:03:30:109 UnLockPolicySectioncalled for user <Machine>
    GPSVC(34c.408) 04:03:30:109 UnLockedsuccessfully
    GPSVC(34c.408) 04:03:30:109 ProcessGPOs: OpenThreadTokenfailed with error 1008, assuming thread is not impersonating
    GPSVC(34c.408) 04:03:30:109 ProcessGPOs: -----------------------
    GPSVC(34c.408) 04:03:30:109 ProcessGPOs: Processing extension Registry
    GPSVC(34c.408) 04:03:30:125 ReadStatus: Read Extension's Previous status successfully.
    GPSVC(34c.408) 04:03:30:125 CompareGPOLists:  The lists are the same.
    GPSVC(34c.408) 04:03:30:125 CheckGPOs: No GPO changes and nosecurity group membership change and extension Registry has NoGPOChangesset.
    GPSVC(34c.408) 04:03:30:125 ProcessGPOs: -----------------------
    GPSVC(34c.408) 04:03:30:125 ProcessGPOs: -----------------------
    GPSVC(34c.408) 04:03:30:125 ProcessGPOs: Processing extension Wireless Group Policy
    GPSVC(34c.408) 04:03:30:125CompareGPOLists:  The lists are the same.
    GPSVC(34c.408) 04:03:30:125 CheckGPOs: No GPO changes but couldn't read extension Wireless Group Policy's status or policy time.
    GPSVC(34c.408) 04:03:30:125 ProcessGPOs: Extension Wireless Group Policy skipped because both deleted and changed GPO lists are empty.
    GPSVC(34c.408) 04:03:30:125 ProcessGPOs: -----------------------
    GPSVC(34c.408) 04:03:30:125 ProcessGPOs: Processing extension Group Policy Environment
    GPSVC(34c.408) 04:03:30:125 CompareGPOLists:  The lists are the same.
    GPSVC(34c.408) 04:03:30:125 CheckGPOs: No GPO changes but couldn't read extension Group Policy Environment's status or policy time.
    GPSVC(34c.408) 04:03:30:125 ProcessGPOs: Extension Group Policy Environment skipped because both deleted and changed GPO lists are empty.
    GPSVC(34c.408) 04:03:30:125 ProcessGPOs: -----------------------
    GPSVC(34c.408) 04:03:30:125 ProcessGPOs: Processing extension Group Policy Local Users and Groups
    GPSVC(34c.408) 04:03:30:125 ReadStatus: Read Extension's Previous status successfully.
    GPSVC(34c.408) 04:03:30:125 CompareGPOLists:  The lists are the same.
    GPSVC(34c.408) 04:03:30:156 GPLockPolicySection: Sid = (null), dwTimeout= 30000, dwFlags= 0
    GPSVC(34c.408) 04:03:30:156 LockPolicySectioncalled for user <Machine>
    GPSVC(34c.408) 04:03:30:156 Sync Lock Called
    GPSVC(34c.408)04:03:30:156 Writer Lock got immediately.
    GPSVC(34c.408) 04:03:30:156 Lock taken successfully
    GPSVC(34c.408) 04:03:30:156 ProcessGPOList: Entering for extension Group Policy Local Users and Groups
    GPSVC(34c.408) 04:03:30:156 MachinePolicyCallback: Settingstatus UI to Applying Group Policy Local Users and Groups policy...
    GPSVC(34c.408) 04:03:30:156 ProcessGPOList: No changes. CSEwill not be passed in the IwbemServicesintfptr
    GPSVC(34c.364)04:03:30:156 Message Status = <Applying Group Policy Local Users and Groups policy...>
    GPSVC(34c.364) 04:03:30:156 Setting GPsessionstate = 1
    GPSVC(34c.408) 04:03:31:796 ProcessGroupPolicyCompletedExInternal: Entering. Extension = {17D89FEC-5C44-4972-B12D-241CAEF74509}, dwStatus= 0x0
    GPSVC(34c.408) 04:03:31:953 GetWbemServices: CoCreateInstancesucceeded
    GPSVC(34c.408) 04:03:36:031 ConnectToNameSpace: ConnectServerreturned 0x0
    GPSVC(34c.408) 04:03:36:140 ProcessGroupPolicyCompletedExInternal: Extension {17D89FEC-5C44-4972-B12D-241CAEF74509} was able to log data. Error = 0x0, dwRet= 0. Clearing the dirty bit
    GPSVC(34c.408) 04:03:36:500 ProcessGroupPolicyCompletedExInternal: Finished processing extension <Group Policy Local Users and Groups> at 44203 ticks (ms)
    GPSVC(34c.408) 04:03:36:500 ProcessGroupPolicyCompletedExInternal: Leaving. Extension = {17D89FEC-5C44-4972-B12D-241CAEF74509}, Return status dwRet= 0x0
    GPSVC(34c.408) 04:03:36:500 ProcessGPOList: Extension Group Policy Local Users and Groups returned 0x0.
    GPSVC(34c.408) 04:03:36:500 ProcessGPOList: Extension Group Policy Local Users and Groups status was not updated because there was no changes and no transition or rsopwasn't enabled
    GPSVC(34c.408) 04:03:36:500 UnLockPolicySectioncalled for user <Machine>
    GPSVC(34c.408) 04:03:36:500 UnLockedsuccessfully
    GPSVC(34c.408) 04:03:36:531 ProcessGPOs: -----------------------
    GPSVC(34c.408) 04:03:36:531 ProcessGPOs: -----------------------
    GPSVC(34c.408) 04:03:36:531 ProcessGPOs: Processing extension Group Policy Device Settings
    GPSVC(34c.408) 04:03:36:531 CompareGPOLists:  The lists are the same.
    GPSVC(34c.408) 04:03:36:531 CheckGPOs: No GPO changes but couldn't read extension Group Policy Device Settings'sstatus or policy time.
    GPSVC(34c.408) 04:03:36:531 ProcessGPOs: Extension Group Policy Device Settings skipped because both deleted and changed GPO lists are empty.
    GPSVC(34c.408) 04:03:36:531 ProcessGPOs: -----------------------
    GPSVC(34c.408) 04:03:36:531 ProcessGPOs: Processing extension Folder Redirection
    GPSVC(34c.408) 04:03:36:531 CompareGPOLists:  The lists are the same.
    GPSVC(34c.408) 04:03:36:531 CheckGPOs: No GPO changes but couldn't read extension Folder Redirection's status or policy time.
    GPSVC(34c.408) 04:03:36:531 ProcessGPOs: Extension Folder Redirection skipped with flags 0x7.
    GPSVC(34c.408) 04:03:36:531 ProcessGPOs: -----------------------
    GPSVC(34c.408) 04:03:36:531 ProcessGPOs: Processing extension Microsoft Disk Quota
    GPSVC(34c.408) 04:03:36:531 CompareGPOLists:  The lists are the same.
    GPSVC(34c.408) 04:03:36:531 CheckGPOs: No GPO changes but couldn't read extension Microsoft Disk Quota's status or policy time.
    GPSVC(34c.408) 04:03:36:531 ProcessGPOs: Extension Microsoft Disk Quota skipped because both deleted and changed GPO lists are empty.
    GPSVC(34c.408) 04:03:36:531 ProcessGPOs: -----------------------
    GPSVC(34c.408) 04:03:36:531 ProcessGPOs: Processing extension Group Policy Network Options
    GPSVC(34c.408) 04:03:36:531CompareGPOLists:  The lists are the same.
    GPSVC(34c.408) 04:03:36:546 CheckGPOs: No GPO changes but couldn't read extension Group Policy Network Options'sstatus or policy time.
    GPSVC(34c.408) 04:03:36:546 ProcessGPOs: Extension Group Policy Network Options skipped because both deleted and changed GPO lists are empty.
    GPSVC(34c.408) 04:03:36:546 ProcessGPOs: -----------------------
    GPSVC(34c.408) 04:03:36:546 ProcessGPOs: Processing extension QoSPacket Scheduler
    GPSVC(34c.408) 04:03:36:546 CompareGPOLists:  The lists are the same.
    GPSVC(34c.408) 04:03:36:546 CheckGPOs: No GPO changes but couldn't read extension QoSPacket Scheduler's status or policy time.
    GPSVC(34c.408) 04:03:36:546 ProcessGPOs: Extension QoSPacket Scheduler skipped because both deleted and changed GPO lists are empty.
    GPSVC(34c.408) 04:03:36:546 ProcessGPOs: -----------------------
    GPSVC(34c.408) 04:03:36:546 ProcessGPOs: Processing extension Scripts
    GPSVC(34c.408) 04:03:36:546 ReadStatus: Read Extension's Previous status successfully.
    GPSVC(34c.408) 04:03:36:546 CompareGPOLists:  The lists are the same.
    GPSVC(34c.408) 04:03:36:546 CheckGPOs: No GPO changes and no security group membership change and extension Scripts has NoGPOChangesset.
    GPSVC(34c.408) 04:03:36:546 ProcessGPOs: -----------------------
    GPSVC(34c.408) 04:03:36:546 ProcessGPOs: -----------------------
    GPSVC(34c.408) 04:03:36:546 ProcessGPOs: Processing extension Remote Desktop USB Redirection
    GPSVC(34c.408) 04:03:36:546 CompareGPOLists:  The lists are the same.
    GPSVC(34c.408) 04:03:36:546 CheckGPOs: No GPO changes but couldn't read extension Remote Desktop USB Redirection's status or policy time.
    GPSVC(34c.408) 04:03:36:546 ProcessGPOs: Extension Remote Desktop USB Redirection skipped because both deleted and changed GPO lists are empty.
    GPSVC(34c.408) 04:03:36:546 ProcessGPOs: -----------------------
    GPSVC(34c.408) 04:03:36:546 ProcessGPOs: Processing extension Internet Explorer Zonemapping
    GPSVC(34c.408) 04:03:36:562 CompareGPOLists:  The lists are the same.
    GPSVC(34c.408) 04:03:36:562 CheckGPOs: No GPO changes but couldn't read extension Internet Explorer Zonemapping'sstatus or policy time.
    GPSVC(34c.408) 04:03:36:562 ProcessGPOs: Extension Internet Explorer Zonemappingskipped because both deleted and changed GPO lists are empty.
    GPSVC(34c.408) 04:03:36:562 ProcessGPOs: -----------------------
    GPSVC(34c.408) 04:03:36:562 ProcessGPOs: Processing extension Group Policy Drive Maps
    GPSVC(34c.408) 04:03:36:562 CompareGPOLists:  The lists are the same.
    GPSVC(34c.408) 04:03:36:562 CheckGPOs: No GPO changes but couldn't read extension Group Policy Drive Maps'sstatus or policy time.
    GPSVC(34c.408) 04:03:36:562 ProcessGPOs: Extension Group Policy Drive Maps skipped withflags 0x7.
    GPSVC(34c.408) 04:03:36:562 ProcessGPOs: -----------------------
    GPSVC(34c.408) 04:03:36:562 ProcessGPOs: Processingextension Group Policy Folders
    GPSVC(34c.408) 04:03:36:562 CompareGPOLists:  The lists are the same.
    GPSVC(34c.408) 04:03:36:562 CheckGPOs: No GPO changes but couldn't read extension Group Policy Folders'sstatus or policy time.
    GPSVC(34c.408) 04:03:36:562 ProcessGPOs: Extension Group Policy Folders skipped because both deleted and changed GPO lists are empty.
    GPSVC(34c.408) 04:03:36:562 ProcessGPOs: -----------------------
    GPSVC(34c.408) 04:03:36:562 ProcessGPOs: Processing extension Group Policy Network Shares
    GPSVC(34c.408) 04:03:36:562 CompareGPOLists:  The lists are the same.
    GPSVC(34c.408) 04:03:36:562 CheckGPOs: No GPO changes but couldn't read extension Group Policy Network Shares's status or policy time.
    GPSVC(34c.408) 04:03:36:562 ProcessGPOs: Extension Group Policy Network Shares skipped because both deleted and changed GPO lists are empty.
    GPSVC(34c.408) 04:03:36:562 ProcessGPOs: -----------------------
    GPSVC(34c.408) 04:03:36:562 ProcessGPOs: Processing extension Group Policy Files
    GPSVC(34c.408) 04:03:36:562 CompareGPOLists:  The lists are the same.
    GPSVC(34c.408) 04:03:36:562 CheckGPOs: No GPO changes but couldn't readextension Group Policy Files's status or policy time.
    GPSVC(34c.408) 04:03:36:562 ProcessGPOs: Extension Group Policy Files skipped because both deleted and changed GPO lists are empty.
    GPSVC(34c.408) 04:03:36:562 ProcessGPOs: -----------------------
    GPSVC(34c.408) 04:03:36:562 ProcessGPOs: Processing extension Group Policy Data Sources
    GPSVC(34c.408) 04:03:36:562 CompareGPOLists:  The lists are the same.
    GPSVC(34c.408) 04:03:36:578 CheckGPOs:No GPO changes but couldn't read extension Group Policy Data Sources's status or policy time.
    GPSVC(34c.408) 04:03:36:578 ProcessGPOs: Extension Group Policy Data Sources skipped because bothdeleted and changed GPO lists are empty.
    GPSVC(34c.408) 04:03:36:578 ProcessGPOs: -----------------------
    GPSVC(34c.408) 04:03:36:578 ProcessGPOs: Processing extension Group Policy Ini Files
    GPSVC(34c.408) 04:03:36:578 CompareGPOLists:  The lists are the same.
    GPSVC(34c.408) 04:03:36:578 CheckGPOs: No GPO changes but couldn't read extension Group Policy Ini Files's status or policy time.
    GPSVC(34c.408) 04:03:36:578 ProcessGPOs: Extension GroupPolicy Ini Files skipped because both deleted and changed GPO lists are empty.
    GPSVC(34c.408) 04:03:36:578 ProcessGPOs: -----------------------
    GPSVC(34c.408) 04:03:36:578 ProcessGPOs: Processing extension Internet Explorer User Accelerators
    GPSVC(34c.408) 04:03:36:578 CompareGPOLists:  The lists are the same.
    GPSVC(34c.408) 04:03:36:578 CheckGPOs: No GPO changes but couldn't readextension Internet Explorer User Accelerators's status or policy time.
    GPSVC(34c.408) 04:03:36:578 ProcessGPOs: Extension Internet Explorer User Accelerators skipped because both deleted and changed GPO lists are empty.
    GPSVC(34c.408) 04:03:36:578 ProcessGPOs: -----------------------
    GPSVC(34c.408) 04:03:36:578 ProcessGPOs: Processing extension Security
    GPSVC(34c.408) 04:03:36:578ReadStatus: Read Extension's Previous status successfully.
    GPSVC(34c.408) 04:03:36:578 CompareGPOLists:  The lists are the same.
    GPSVC(34c.408) 04:03:36:578 CheckGPOs: No GPO changes and no security group membership change and extension Security has NoGPOChanges set.
    GPSVC(34c.408) 04:03:36:578 ProcessGPOs: -----------------------
    GPSVC(34c.408) 04:03:36:578 ProcessGPOs: -----------------------
    GPSVC(34c.408) 04:03:36:578 ProcessGPOs: Processing extension Deployed Printer Connections
    GPSVC(34c.408) 04:03:36:578 CompareGPOLists:  The lists are the same.
    GPSVC(34c.408) 04:03:36:578 CheckGPOs: No GPO changes but couldn't read extension Deployed Printer Connections's status or policy time.
    GPSVC(34c.408) 04:03:36:578 ProcessGPOs: Extension Deployed Printer Connections skipped because both deleted and changed GPO lists are empty.
    GPSVC(34c.408) 04:03:36:578 ProcessGPOs: -----------------------
    GPSVC(34c.408) 04:03:36:593 ProcessGPOs: Processing extension Group Policy Services
    GPSVC(34c.408) 04:03:36:593 CompareGPOLists:  The lists are the same.
    GPSVC(34c.408) 04:03:36:593 CheckGPOs: No GPO changes but couldn't read extension Group Policy Services's status or policy time.
    GPSVC(34c.408) 04:03:36:593 ProcessGPOs: Extension Group Policy Services skipped because both deleted and changed GPO lists are empty.
    GPSVC(34c.408) 04:03:36:593 ProcessGPOs: -----------------------
    GPSVC(34c.408) 04:03:36:593 ProcessGPOs: Processing extension Internet Explorer Branding
    GPSVC(34c.408) 04:03:36:593 CompareGPOLists:  The lists are the same.
    GPSVC(34c.408) 04:03:36:593 CheckGPOs: No GPO changes but couldn't read extension Internet Explorer Branding's status or policy time.
    GPSVC(34c.408) 04:03:36:593 ProcessGPOs: Extension Internet Explorer Branding skipped with flags 0x7.
    GPSVC(34c.408) 04:03:36:593 ProcessGPOs: -----------------------
    GPSVC(34c.408) 04:03:36:593 ProcessGPOs: Processing extension Group PolicyFolder Options
    GPSVC(34c.408) 04:03:36:593 CompareGPOLists:  The lists are the same.
    GPSVC(34c.408) 04:03:36:593 CheckGPOs: No GPO changes but couldn't read extension Group Policy Folder Options's status or policy time.
    GPSVC(34c.408) 04:03:36:593 ProcessGPOs: Extension Group Policy Folder Options skipped because bothdeleted and changed GPO lists are empty.
    GPSVC(34c.408) 04:03:36:593 ProcessGPOs: -----------------------
    GPSVC(34c.408) 04:03:36:593 ProcessGPOs: Processing extension Group Policy Scheduled Tasks
    GPSVC(34c.408) 04:03:36:593 CompareGPOLists:  The lists are the same.
    GPSVC(34c.408) 04:03:36:593 CheckGPOs: No GPO changes but couldn't read extension Group Policy Scheduled Tasks's status or policy time.
    GPSVC(34c.408) 04:03:36:593 ProcessGPOs: Extension Group Policy Scheduled Tasks skipped because both deletedand changed GPO lists are empty.
    GPSVC(34c.408) 04:03:36:593 ProcessGPOs: -----------------------
    GPSVC(34c.408) 04:03:36:593 ProcessGPOs: Processing extension Group Policy Registry
    GPSVC(34c.408) 04:03:36:593 ReadStatus: Read Extension's Previous status successfully.
    GPSVC(34c.408) 04:03:36:593 CompareGPOLists:  The lists are the same.
    GPSVC(34c.408) 04:03:36:625 GPLockPolicySection: Sid = (null), dwTimeout = 30000, dwFlags = 0
    GPSVC(34c.408)04:03:36:625 LockPolicySection called for user <Machine>
    GPSVC(34c.408) 04:03:36:625 Sync Lock Called
    GPSVC(34c.408) 04:03:36:625 Writer Lock got immediately.
    GPSVC(34c.408) 04:03:36:625 Locktaken successfully
    GPSVC(34c.408) 04:03:36:625 ProcessGPOList: Entering for extension Group Policy Registry
    GPSVC(34c.408) 04:03:36:625 MachinePolicyCallback: Setting status UI to Applying Group Policy Registry policy...
    GPSVC(34c.408) 04:03:36:625 ProcessGPOList: No changes. CSE will not be passed in the IwbemServices intf ptr
    GPSVC(34c.364) 04:03:36:625 Setting GPsession state =1
    GPSVC(34c.408) 04:03:36:765 ProcessGroupPolicyCompletedExInternal: Entering. Extension = {B087BE9D-ED37-454F-AF9C-04291E351182}, dwStatus = 0x0
    GPSVC(34c.408) 04:03:36:796 GetWbemServices: CoCreateInstance succeeded
    GPSVC(34c.408) 04:03:36:812 ConnectToNameSpace: ConnectServer returned 0x0
    GPSVC(34c.408) 04:03:36:812 ProcessGroupPolicyCompletedExInternal: Extension {B087BE9D-ED37-454F-AF9C-04291E351182} was able to log data. Error = 0x0, dwRet = 0. Clearing the dirty bit
    GPSVC(34c.408) 04:03:36:843 ProcessGroupPolicyCompletedExInternal: Finished processing extension <Group Policy Registry> at 44546 ticks (ms)
    GPSVC(34c.408) 04:03:36:843 ProcessGroupPolicyCompletedExInternal: Leaving. Extension = {B087BE9D-ED37-454F-AF9C-04291E351182}, Return status dwRet = 0x0
    GPSVC(34c.408) 04:03:36:843 ProcessGPOList: Extension Group Policy Registry returned 0x0.
    GPSVC(34c.408) 04:03:36:843 ProcessGPOList: Extension Group Policy Registry status was not updated because there was no changes and no transition or rsop wasn'tenabled
    GPSVC(34c.408) 04:03:36:843 UnLockPolicySection called for user <Machine>
    GPSVC(34c.408) 04:03:36:843 UnLocked successfully
    GPSVC(34c.408) 04:03:36:875 ProcessGPOs: -----------------------
    GPSVC(34c.408) 04:03:36:875 ProcessGPOs: -----------------------
    GPSVC(34c.408) 04:03:36:875 ProcessGPOs: Processing extension 802.3 Group Policy
    GPSVC(34c.408) 04:03:36:875 CompareGPOLists:  The lists are the same.
    GPSVC(34c.408) 04:03:36:875 CheckGPOs: No GPO changes but couldn't read extension 802.3 Group Policy's status or policy time.
    GPSVC(34c.408) 04:03:36:875 ProcessGPOs: Extension 802.3 Group Policy skipped because both deleted and changed GPO lists are empty.
    GPSVC(34c.408) 04:03:36:875 ProcessGPOs: -----------------------
    GPSVC(34c.408) 04:03:36:875 ProcessGPOs: Processing extension Group Policy Printers
    GPSVC(34c.408) 04:03:36:875 CompareGPOLists:  The lists are the same.
    GPSVC(34c.408) 04:03:36:875 CheckGPOs: No GPO changes but couldn't read extension Group Policy Printers's status or policy time.
    GPSVC(34c.408) 04:03:36:875 ProcessGPOs: Extension Group Policy Printers skipped because both deleted and changed GPO lists are empty.
    GPSVC(34c.408) 04:03:36:875 ProcessGPOs: -----------------------
    GPSVC(34c.408) 04:03:36:875 ProcessGPOs: Processing extension Group Policy Shortcuts
    GPSVC(34c.408) 04:03:36:875 CompareGPOLists:  The lists are the same.
    GPSVC(34c.408) 04:03:36:875 CheckGPOs: No GPO changes but couldn't read extension Group Policy Shortcuts's status or policy time.
    GPSVC(34c.408) 04:03:36:875 ProcessGPOs: Extension Group Policy Shortcuts skipped because both deleted and changed GPO lists are empty.
    GPSVC(34c.408) 04:03:36:875 ProcessGPOs: -----------------------
    GPSVC(34c.408) 04:03:36:890 ProcessGPOs: Processing extension Software Installation
    GPSVC(34c.408) 04:03:36:890 ReadStatus: Read Extension's Previous status successfully.
    GPSVC(34c.408) 04:03:36:890 CompareGPOLists:  The lists are the same.
    GPSVC(34c.408) 04:03:36:890 GPLockPolicySection: Sid = (null), dwTimeout = 30000, dwFlags = 0
    GPSVC(34c.408) 04:03:36:890 LockPolicySection called for user <Machine>
    GPSVC(34c.408) 04:03:36:890 Sync Lock Called
    GPSVC(34c.408) 04:03:36:890 Writer Lock got immediately.
    GPSVC(34c.408) 04:03:36:890 Lock taken successfully
    GPSVC(34c.408) 04:03:36:890 ProcessGPOList: Entering for extension Software Installation
    GPSVC(34c.408) 04:03:36:890 MachinePolicyCallback: Setting status UI to Applying Software Installation policy...
    GPSVC(34c.408) 04:03:36:890ProcessGPOList: No changes. CSE will not be passed in the IwbemServices intf ptr
    GPSVC(34c.364) 04:03:36:890 Message Status = <Applying Software Installation policy...>
    GPSVC(34c.364) 04:03:36:890 Setting GPsession state = 1
    GPSVC(34c.408) 04:03:37:312 ProcessGPOList: Extension Software Installation returned 0x0.
    GPSVC(34c.408) 04:03:37:312 ProcessGPOList: Extension Software Installation status was not updated because there was no changes and no transition or rsop wasn't enabled
    GPSVC(34c.408) 04:03:37:312UnLockPolicySection called for user <Machine>
    GPSVC(34c.408) 04:03:37:312 UnLocked successfully
    GPSVC(34c.408) 04:03:37:328 ProcessGPOs: -----------------------
    GPSVC(34c.408) 04:03:37:328 ProcessGPOs: -----------------------
    GPSVC(34c.408) 04:03:37:328 ProcessGPOs: Processing extension TCPIP
    GPSVC(34c.408) 04:03:37:328 CompareGPOLists:  The lists are the same.
    GPSVC(34c.408) 04:03:37:328 CheckGPOs: No GPO changes but couldn't read extension TCPIP's status or policy time.
    GPSVC(34c.408) 04:03:37:328 ProcessGPOs: Extension TCPIP skipped because both deleted and changed GPO lists are empty.
    GPSVC(34c.408) 04:03:37:328 ProcessGPOs: -----------------------
    GPSVC(34c.408) 04:03:37:328 ProcessGPOs: Processing extension Internet Explorer Machine Accelerators
    GPSVC(34c.408) 04:03:37:328 CompareGPOLists:  The lists are the same.
    GPSVC(34c.408) 04:03:37:328 CheckGPOs: No GPO changes but couldn't read extension Internet Explorer Machine Accelerators's status or policy time.
    GPSVC(34c.408) 04:03:37:328 ProcessGPOs: Extension Internet Explorer Machine Accelerators skipped because both deleted and changed GPO lists are empty.
    GPSVC(34c.408) 04:03:37:328 ProcessGPOs: -----------------------
    GPSVC(34c.408) 04:03:37:328 ProcessGPOs: Processing extension IP Security
    GPSVC(34c.408) 04:03:37:328 CompareGPOLists:  The lists are the same.
    GPSVC(34c.408) 04:03:37:328 CheckGPOs: No GPO changes but couldn't read extension IP Security's status or policy time.
    GPSVC(34c.408) 04:03:37:328 ProcessGPOs: Extension IP Security skipped because both deleted and changed GPO lists are empty.
    GPSVC(34c.408) 04:03:37:328 ProcessGPOs: -----------------------
    GPSVC(34c.408) 04:03:37:328 ProcessGPOs: Processing extension Group Policy Internet Settings
    GPSVC(34c.408) 04:03:37:343 CompareGPOLists:  The lists are the same.
    GPSVC(34c.408) 04:03:37:343 CheckGPOs: No GPO changes but couldn't read extension Group Policy Internet Settings's status or policy time.
    GPSVC(34c.408) 04:03:37:343 ProcessGPOs: Extension Group Policy Internet Settings skipped with flags 0x7.
    GPSVC(34c.408) 04:03:37:343 ProcessGPOs: -----------------------
    GPSVC(34c.408) 04:03:37:343 ProcessGPOs: Processing extension Group Policy Start Menu Settings
    GPSVC(34c.408) 04:03:37:343 CompareGPOLists:  The lists are the same.
    GPSVC(34c.408) 04:03:37:343 CheckGPOs: No GPO changes but couldn't read extension Group Policy Start Menu Settings's status or policy time.
    GPSVC(34c.408) 04:03:37:343 ProcessGPOs: Extension Group Policy Start Menu Settings skipped because both deleted and changed GPO listsare empty.
    GPSVC(34c.408) 04:03:37:343 ProcessGPOs: -----------------------
    GPSVC(34c.408) 04:03:37:343 ProcessGPOs: Processingextension Group Policy Regional Options
    GPSVC(34c.408) 04:03:37:343 CompareGPOLists:  The lists are the same.
    GPSVC(34c.408) 04:03:37:343 CheckGPOs: No GPO changes but couldn't read extensionGroup Policy Regional Options's status or policy time.
    GPSVC(34c.408) 04:03:37:343 ProcessGPOs: Extension Group Policy RegionalOptions skipped because both deleted and changed GPO lists are empty.
    GPSVC(34c.408) 04:03:37:343 ProcessGPOs: -----------------------
    GPSVC(34c.408) 04:03:37:343 ProcessGPOs: Processing extension Group Policy Power Options
    GPSVC(34c.408) 04:03:37:343 CompareGPOLists:  The lists are the same.
    GPSVC(34c.408) 04:03:37:343 CheckGPOs: No GPO changes but couldn't read extension Group Policy Power Options's status or policy time.
    GPSVC(34c.408) 04:03:37:343 ProcessGPOs: Extension Group Policy Power Options skipped because both deleted and changed GPO lists are empty.
    GPSVC(34c.408) 04:03:37:343 ProcessGPOs: -----------------------
    GPSVC(34c.408) 04:03:37:343 ProcessGPOs: Processing extension Audit Policy Configuration
    GPSVC(34c.408) 04:03:37:343 CompareGPOLists: The lists are the same.
    GPSVC(34c.408) 04:03:37:343 CheckGPOs: No GPO changes but couldn't read extension Audit Policy Configuration's status or policy time.
    GPSVC(34c.408) 04:03:37:343 ProcessGPOs: Extension Audit Policy Configuration skipped because both deleted and changed GPO lists are empty.
    GPSVC(34c.408) 04:03:37:343 ProcessGPOs: -----------------------
    GPSVC(34c.408) 04:03:37:343 ProcessGPOs: Processing extension Group Policy Applications
    GPSVC(34c.408) 04:03:37:359 CompareGPOLists:  The lists are the same.
    GPSVC(34c.408) 04:03:37:359 CheckGPOs: No GPO changes but couldn't read extension Group Policy Applications's status or policy time.
    GPSVC(34c.408) 04:03:37:359 ProcessGPOs: Extension Group Policy Applications skipped with flags 0x7.
    GPSVC(34c.408) 04:03:37:359 ProcessGPOs: -----------------------
    GPSVC(34c.408) 04:03:37:359 ProcessGPOs: Processing extension Enterprise QoS
    GPSVC(34c.408) 04:03:37:359 CompareGPOLists:  The lists are the same.
    GPSVC(34c.408) 04:03:37:359 CheckGPOs: No GPO changes but couldn't read extension Enterprise QoS's status or policy time.
    GPSVC(34c.408) 04:03:37:359 ProcessGPOs: Extension Enterprise QoS skipped because both deleted and changed GPO lists are empty.
    GPSVC(34c.408) 04:03:37:359 ProcessGPOs: -----------------------
    GPSVC(34c.408) 04:03:37:359 ProcessGPOs: Processing extensionCP
    GPSVC(34c.408) 04:03:37:359 CompareGPOLists:  The lists are the same.
    GPSVC(34c.408) 04:03:37:359 CheckGPOs: No GPO changes but couldn't read extension CP's status or policy time.
    GPSVC(34c.408) 04:03:37:359 ProcessGPOs: Extension CP skipped because both deleted and changed GPO lists are empty.
    GPSVC(34c.408) 04:03:37:359 gpGetFgPolicyRefreshInfo: Mode: 1, Reason: 7
    GPSVC(34c.408) 04:03:37:359 SetFgRefreshInfo: Previous Machine Fg policy Synchronous, Reason: SKU.
    GPSVC(34c.408) 04:03:37:359 SetFgRefreshInfo: Next Machine Fg policy Synchronous, Reason: SKU.
    GPSVC(34c.408) 04:03:37:359 ProcessGPOs: No WMI logging done in this policy cycle.
    GPSVC(34c.408) 04:03:37:359 ProcessGPOs: Boot/Logon Policy processing - checking if UBPM trigger events need to be fired
    GPSVC(34c.408) 04:03:37:375 CheckAndFireGPTriggerEvent: FiredPolicy present UBPM trigger event for Machine.
    GPSVC(34c.408) 04:03:37:375 Application complete with bConnectivityFailure = 0.
    GPSVC(34c.79c) 04:03:40:546 CGPNotify::RegisterForNotification: Entering with target Machine and event 0xc8c
    GPSVC(34c.79c) 04:03:40:546 Client_InitialRegisterForNotification: User = machine, changenumber = 0
    GPSVC(34c.3a0) 04:03:40:546 Target = Machine
    GPSVC(34c.79c) 04:03:40:546 Client_RegisterForNotification: User =machine, changenumber = 0
    GPSVC(34c.79c) 04:03:40:546 CGPNotify::RegisterForNotification: Exiting with status = 0
    GPSVC(3bc.ac8) 04:03:59:296 CGPNotify::RegisterForNotification: Entering withtarget Machine and event 0x1ac
    GPSVC(3bc.ac8) 04:03:59:296 Client_InitialRegisterForNotification: User = machine, changenumber = 0
    GPSVC(34c.748) 04:03:59:296 Target = Machine
    GPSVC(3bc.ac8) 04:03:59:296 Client_RegisterForNotification: User = machine, changenumber = 0
    GPSVC(3bc.ac8) 04:03:59:296 CGPNotify::RegisterForNotification: Exiting with status = 0
    GPSVC(34c.748) 04:03:59:343 Target = Machine
    GPSVC(34c.748) 04:03:59:343 Target = Machine,ChangeNumber 0
    GPSVC(34c.3ac) 04:03:59:515 Target = Machine
    GPSVC(34c.3ac) 04:03:59:531 Target = Machine, ChangeNumber 0
    GPSVC(34c.3ac) 04:03:59:531 Sid = (null), dwTimeout = 600000, dwFlags = 268435456
    GPSVC(34c.3ac) 04:03:59:531 LockPolicySection calledfor user <Machine>
    GPSVC(34c.3ac) 04:03:59:546 Async Lock called
    GPSVC(34c.3ac) 04:03:59:546 Reader Lock got immediately. m_cReadersInLock : 1
    GPSVC(34c.3ac) 04:03:59:546 Sid = (null)
    GPSVC(34c.3ac) 04:03:59:546 UnLockPolicySection called for user <Machine>
    GPSVC(34c.3ac) 04:03:59:546 Found the caller in the ReaderHavingLock List. Removing it...
    GPSVC(34c.3ac) 04:03:59:546 Settinglock state as notLocked
    GPSVC(34c.3ac) 04:03:59:546 UnLocked successfully
    GPSVC(34c.bdc) 04:04:00:000 CGPNotify::RegisterForNotification: Entering with target Machine and event 0xd04
    GPSVC(34c.bdc) 04:04:00:000 Client_InitialRegisterForNotification: User = machine, changenumber = 0
    GPSVC(34c.3ac) 04:04:00:000 Target =Machine
    GPSVC(34c.bdc) 04:04:00:000 Client_RegisterForNotification: User = machine, changenumber = 0
    GPSVC(34c.bdc) 04:04:00:000 CGPNotify::RegisterForNotification: Exiting with status = 0
    GPSVC(34c.3ac) 04:04:00:000 Target = Machine, ChangeNumber 0
    GPSVC(34c.748) 04:04:01:140 Target = Machine
    GPSVC(34c.748) 04:04:01:140 Target = Machine, ChangeNumber 0
    GPSVC(154.41c) 04:05:25:509CGPNotify::RegisterForNotification: Entering with target Machine and event 0x458
    GPSVC(154.41c) 04:05:25:509 Client_InitialRegisterForNotification: User = machine, changenumber = 0
    GPSVC(34c.3ac) 04:05:25:509 Target = Machine
    GPSVC(154.41c) 04:05:25:525 Client_RegisterForNotification: User = machine, changenumber = 0
    GPSVC(34c.3ac) 04:05:25:525 Target = Machine, ChangeNumber 0
    GPSVC(154.41c) 04:05:25:525 CGPNotify::RegisterForNotification: Exiting with status = 0
    GPSVC(154.41c) 04:05:25:759 CGPNotify::RegisterForNotification: Entering with target Machine and event 0x4e8
    GPSVC(154.41c) 04:05:25:759 Client_InitialRegisterForNotification: User = machine, changenumber = 0
    GPSVC(34c.3ac) 04:05:25:759 Target = Machine
    GPSVC(154.41c) 04:05:25:775 Client_RegisterForNotification: User = machine, changenumber = 0
    GPSVC(154.41c) 04:05:25:775 CGPNotify::RegisterForNotification: Exiting with status = 0
    GPSVC(34c.3ac) 04:05:25:775 Target = Machine, ChangeNumber 0
    GPSVC(34c.3ac) 04:05:59:217 Target = Machine
    GPSVC(34c.3ac)04:05:59:233 Target = Machine, ChangeNumber 0
    GPSVC(3bc.3cc) 04:05:59:389 CGPNotify::UnregisterNotification: Entering with event 0x1ac
    GPSVC(3bc.3cc) 04:05:59:389 CGPNotify::AbortAsyncRegistration: No asyn registration is pending
    GPSVC(3bc.3cc) 04:05:59:405 CGPNotify::UnregisterNotification: Canceling pending calls
    GPSVC(3bc.3cc) 04:05:59:420 Client_CompleteNotificationCall: failed with 0x4c7
    GPSVC(3bc.3cc) 04:05:59:420 CGPNotify::UnregisterNotification: Cancelled pending calls
    GPSVC(3bc.3cc) 04:05:59:420 CGPNotify::UnregisterNotification: Exiting with dwStatus = 0x0
    GPSVC(34c.360) 04:06:00:827 Target = Machine
    GPSVC(34c.360) 04:06:00:827 Target = Machine, ChangeNumber 0
    GPSVC(34c.360) 04:06:01:155 Target = Machine
    GPSVC(34c.360) 04:06:01:171 Target = Machine, ChangeNumber 0
    GPSVC(34c.fe8) 04:06:02:124 CGPNotify::RegisterForNotification: Entering with target Machine and event 0x218
    GPSVC(34c.fe8) 04:06:02:140 Client_InitialRegisterForNotification: User = machine, changenumber = 0
    GPSVC(34c.360) 04:06:02:155 Target = Machine
    GPSVC(34c.fe8) 04:06:02:155 Client_RegisterForNotification: User = machine, changenumber = 0
    GPSVC(34c.fe8) 04:06:02:171 CGPNotify::RegisterForNotification: Exiting with status = 0
    GPSVC(34c.da4) 05:06:16:856 Target = Machine
    GPSVC(34c.da4) 05:06:16:856 Target = Machine, ChangeNumber 0
    GPSVC(34c.da4) 05:06:16:856 Target = S-1-5-20
    GPSVC(34c.da4) 05:06:16:856 Could not find user by sid, finding user by session id
    GPSVC(34c.da4) 05:06:16:856 Caller requesting for user notification/lock is from session 0
    GPSVC(34c.da4) 05:06:16:856 Target = S-1-5-20, ChangeNumber 0
    GPSVC(34c.da4) 05:06:16:856 Could not find user by sid, finding user by session id
    GPSVC(34c.de8) 05:06:16:856 Target = S-1-5-20
    GPSVC(34c.de8) 05:06:16:856 Could not find user by sid, finding user by session id
    GPSVC(34c.de8) 05:06:16:872 Callerrequesting for user notification/lock is from session 0
    GPSVC(34c.de8) 05:06:16:872 Target = S-1-5-20, ChangeNumber 0
    GPSVC(34c.de8) 05:06:16:872 Could not find user by sid, finding user by session id
    GPSVC(34c.de8) 05:06:16:872 Caller requesting for usernotification/lock is from session 0
    GPSVC(34c.da4) 05:06:16:872Target = S-1-5-20
    GPSVC(34c.da4) 05:06:16:872 Could not find user by sid, finding user by session id
    GPSVC(34c.da4) 05:06:16:872 Caller requesting for user notification/lock is from session 0
    GPSVC(34c.da4) 05:06:16:872 Target = S-1-5-20, ChangeNumber 0
    GPSVC(34c.da4) 05:06:16:872 Could not find user by sid, finding user by session id
    GPSVC(34c.da4) 05:06:16:872 Caller requesting for user notification/lock is from session 0
    GPSVC(34c.de8) 05:06:16:887 Target = S-1-5-20
    GPSVC(34c.de8) 05:06:16:887 Could notfind user by sid, finding user by session id
    GPSVC(34c.de8) 05:06:16:887 Caller requesting for user notification/lock is from session 0
    GPSVC(34c.de8) 05:06:16:887 Target = S-1-5-20, ChangeNumber 0
    GPSVC(34c.de8) 05:06:16:887 Could not find user by sid, finding user by session id
    GPSVC(34c.de8) 05:06:16:887 Caller requesting for user notification/lock is from session 0
    GPSVC(34c.da4) 05:06:26:981 Setting GPsession state = 1
    GPSVC(34c.de8) 05:06:32:341 SID = S-1-5-21-206128196-3657029889-627342018-7757
    GPSVC(34c.de8) 05:06:32:356 bMachine = 0
    GPSVC(34c.de8) 05:06:32:356 Setting GPsession state = 1
    GPSVC(34c.de8) 05:06:32:356 Message Status = <Applying user settings...>
    GPSVC(34c.778) 05:06:32:356 StartTime For network wait: 32140ms
    GPSVC(34c.778) 05:06:32:356 Current Time: 3819953ms
    GPSVC(34c.de8) 05:06:32:356 Setting GPsession state = 1
    GPSVC(34c.778) 05:06:32:356 MaxTimeToWaitForNetwork: 5212ms
    GPSVC(34c.778) 05:06:32:356 TimeRemainingToWaitForNetwork: 0ms
    GPSVC(34c.778) 05:06:32:356 UserPolicy: Waiting for machine policy wait for network event with timeout 0 ms
    GPSVC(34c.778) 05:06:32:388 GPLockPolicySection: Sid = (null), dwTimeout = 30000, dwFlags = 65538
    GPSVC(34c.778) 05:06:32:388 LockPolicySection called for user <Machine>

    Hi,
    Any update?
    Just checking in to see if the suggestions were helpful. Please let us know if you would like further assistance.
    Best Regards,
    Andy Qi
    TechNet Subscriber Support
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    TechNet Subscription user and have any feedback on our support quality, please send your feedback
    here.
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    TechNet Community Support

  • Printer Software Installer has stopped working

    Product: HP Laser Jet M1005 MFP
    OS: Windows 7, 64-bit
    Notebook ACER , Aspire 5349, Intel Celeron CPU B800 @ 1.50 GHz
    (new notebook, old printer - printer worked well on Windows XP)
    I downloaded driver ljM1005-HB-pnp-x64-en. Driver had been extracted and setup started.
    Installation started and after some initialization (~10 sec) it kept writing:
    Preinstalling the driver files...  or Copying files to hard drive...  (switching approx. once per second) after a while (~ 20 sec)
    Printer Software Installer has stopped working. Windows tried to find solution but did not find anything.
    I TRIED ALREADY EVERYTHING. I used patch for AMD processors (of course, did not work); I have Windows installer up to date; I disabled Internet Explorer 9.0 (I cannot uninstall and iether can I step back to IE 8.0 since notebook is brand new); There is no windows driver preinstalled for this printer and there is no similar driver working. 
    Driver cannot be installed and printer does not work.
    Please, help.

    Hello,
    Thanks for the post.  This is an odd one, I might suggest the method outlined below in the third link, if that does not help, I might recommend that you post this question on the following links below.  Good Luck!
    http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413
    http://h30499.www3.hp.com/t5/Business-Support-Forums/ct-p/business-support
    http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=115&prodSeriesId=...
    I worked for HP but my posts and replies are my own....Thank you!
    *Say thanks by clicking the *Kudos!* which is on the left*
    *Make it easier for other people to find solutions, by marking my answer with (Accept as Solution) if it solves your issue.*

  • I Installed the Apple Software Installer 1.0 Update Tonight

    Hello-
    I am not sure if this latest Software Update messed things up, but there are a lot of problems with my MBP now that I just noticed tonight after I installed this Apple Software Installer Update 1.0.
    First off I am unable to watch any of the online videos like CBS nightly News, some of the BBC News Videos, as far as I can tell anything that shows its content on a video screen from the companies website.  I updated Flash Player about 2 weeks ago to the current version because I started keepng Flash updated to the current version, someting I wish I would have never started.  when I went to CBSnews.com, clicked on CBS Evening News, nothing  (not even a video screen) shoes up but in small letters it says Please Upgrade Your Adobe Flash Player. According to adobe Flash (current versions for MacOS-Safari) I have the correct Flash version and I have watched these news broadcasts seveeral nights on ABC, CBS, and many other videos on mostly news websites.  On ABC I noticed it tonight since I installed this Apple Software Installer 1.0 Update, it shows a blank video screen but in the middle it says, "This content requires Adobe Flash Player - Ver 10.1. (on top) and on the bottom is a link that says " Click here to get the latest version of Flash." 
    The latest version of Flash for a Mac using Safari is what I installed about 2 weeks ago and is 11.1.102.64.  I am not sure what ABC means by 10.1.  The versions confuse me, especially if I look in Safari under "Help"--> "Installed Plug-Ins", it usually just gives the first couple of numbers, but now I cannot even bring up "Installed Plug Ins" under Safari---Help---Installed Plug-Ins.  it just gives me a blank screen.
    Is it possible to uninstall an installed update?  it is a major deal.  any suggestions on what I should try?  I know people who hate Adobe Flash (seems like there are a lot) will say get rid of Adone Flash.  But whay would it stop showing me what is on the Installed Plug-Ins Page?  Before, I just did this the other night, I open a new tab, go to Help on Safari's Menu bar to Help, then Installed Plug-Ins and it usually fills up the blank New Tab page with all the Installed Plug-ins.  Down toward the end it will show me that Shockwave Player, I think Mac calls it is installed, and it just gives the first few numbers of the current version that is installed.  Now I get no Installed Plug-Ins.
    thanks for any assistance.  I looked up in the suppot articles how to uninstall an installed Update.  I was going to repair permissions, but I have only ever done that using the Operating Disk.  that is how I was taught by a genius bar person several years ago, and I just kept up with it.  when I repair permissions using Disk Utility from the dock, let's say I do a test run and 20 permissions come up, I repair them and nothing changes, but if I use the OS disk and repair the permissions, if there are a lot it will get rid of them all but it usually takes 2 runs at it.  I know this is different from what most others say,

    I use Firefox 95% of the time, and there's no problem with flash content (and I'm still at .55 - downloaded .64 last week but I haven't got round to making the change yet). At the rate they've been changing it recently it may well be out of date already .
    I've been trying it in Safari, too with no problems apart from You Tube, but that's because I'm blocking Google cookies.
    One thought does occur - if your Flash preferences are set to block all Local Storage, it may be that the problem site is trying to use Flash cookies (LSOs). I had this problem recently with the BBC iPlayer streaming content. Little Snitch notified an attempt to connect to a new URL - emp.bbci.co.uk.
    If I disallowed it, no streaming; when I allowed the connection, it still wouldn't stream, so I did a bit of digging and came to the conclusion that it was trying to set a Flash cookie. When I unblocked, lo and behold - streaming resumed as normal.
    I now have LSOs blocked in a more subtle way that lets the site think it's being set (but it ain't) and the streaming still works.
    As for permissions repair - always repair from local; the permissions on the original disc will have been superceded by updates and new installations of Apple software.
    DU needs to be reading the packages on the HD, not the (now out of date) install disc.
    The recurring repair messages are normal and don't mean anything's wrong. As long as the final message is 'repair complete' there's no need to dwell on it.
    http://support.apple.com/kb/TS1448 (for Leopard and Snow Leopard - Lion no doubt has it's own set).

  • Problem using Toshiba Software Installer for Win 7 on Satellite L750-1MT

    Hello!
    I have problem using Toshiba Software Installer for Win 7 on Satellite L750-1MT (PSK30E-02T002B3) with no OS preinstalled.
    I do the following:
    1. Install Windows 7 x64, SP1.
    2. Install LAN driver (device was not recognized by Windows 6) (downloaded from [http://se.computers.toshiba-europe.com/innovation/jsp/supportMyProduct.do?service=SE&LNG=26&userAction=S MP_RESULTS_PAGE&partNumber=PSK30E-02T002B3&serialNumber=&USER_ACTION=Serial%20number])
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    4. Run Toshiba Software Installer for Win 7 - it installs a couple of drivers and then asks to reboot.
    Here is the log file for the first try (win7update.log):
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    Update completed at 21:40
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    Thanks in advance!

    You are right this notebook model was delivered without OS.
    Win7 64bit is supported for this notebook model and all necessary drivers, tools and utilities are available on Toshiba download page.
    What I can say is that all this stuff must be installed in right install order. I know it sounds stupid now but I recommend you to make clean OS again and continue installation following this installation order:
    Win7 SP1
    Intel Chipset SW Installation Utility 9.2.0.1015
    TOSHIBA Supervisor Password Utility 4.8.6.0
    TOSHIBA HW Setup Utility 4.8.6.0
    TOSHIBA Bulletin Board V2.1.10
    TOSHIBA ReelTime 1.7.17.0
    Intel Management Engine Interface 7.0.2.1164
    NVIDIA Display Driver 8.17.12.6669
    Intel Rapid Storage Technology Driver 10.1.2.1004
    TOSHIBA Value Added Package 1.5.4.64
    USB3.0 Driver 2.0.32.0
    NVIDIA HD Audio Driver 1.1.13.1
    Conexant Audio Driver 8.51.1.0a
    Intel Wireless LAN Driver 14.0.2.2.1.s64_wCAT
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    or
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    TOSHIBA Wireless LAN Indicator 1.0.3
    Synaptics Touch Pad Driver 15.2.11.1
    TOSHIBA Software Modem 2.2.97(SM2297ALS05)
    Conexant Modem Driver 7.80.4.53
    TOSHIBA HDD Protection 2.2.1.12
    Atheros Bluetooth Filter Driver Package v1.0.7
    Bluetooth Stack for Windows by Toshiba v8.00.04(T)
    Atheros LAN Driver 1.0.0.46
    Realtek Card Reader 1.0.0.12
    TOSHIBA Sleep Utility 1.4.2.7
    TOSHIBA Face Recognition V3.1.8
    TOSHIBA eco Utility 1.2.25.64
    Intel Proset 14.0.2.0.1.s64_wCAT
    Intel Wireless Display 2.0.29T
    TOSHIBA HDD_SSD Alert 3.1.64.7
    TOSHIBA Service Station V2.1.52
    TOSHIBA PC Health Monitor 1.7.4.64
    ConfigFree 8.0.37
    TOSHIBA Web Camera Application V2.0.0.19
    TOSHIBA Network Device ID Registry Setting Tool 3.0.32.4-14_wMSI
    TOSHIBA Media Controller 1.0.86.2
    TOSHIBA Media Controller Plug-in 1.0.6.1
    PatchFiles$$2 PCIIDEREG-1.2
    PatchFiles$$3 TosVolRegulator_x64_1.1
    It is very important to use right installation order.
    Please post some feedback.

  • Error 507 after software installation was interrupted

    i was trying to update  OS for my bb8520 when i lost internet connection on my laptop so software installation got interrupted, i tried to reload the software but pc wouldnt recognized the bb, it says hardware not recognized, i took it to 2 technicians to try to get it fix but they both said since software installation was interrupted phone is completely dead and its only good to sell it by pieces, is this true? please help, can this be fixed? and how?? 

    ughhh..no, it can be fixed.
    If your BlackBerry stays powered off with a black screen, follow the instructions below. The only indication of life might be the blinking red LED light in the top corner. Nothing seems to wake it up and Desktop Manager doesn't recognize any device is connected.
    1) Make sure you have Blackberry Desktop Manager installed.
    http://na.blackberry.com/eng/services/desktop/
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    5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Just don't disconnect anything and let the lengthy process finish completely.
    NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.
    http://www.blackberryfaq.com/index.php/BlackBerry_Operating_System_Downloads
    Just select the appropriate carrier and network type, select your Blackberry model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
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  • LaserJet Pro MFP M276nw software installer not detecting printer via USB or wi-fi - Windows 7

    I am trying to install a LaserJet Pro MFP M276nw on Windows 7 Home Premium x64, and I know the printer functions fine, as I have installed it on both Windows Vista Basic x32 and Windows 7 Professional x64 all on the same desktop. The operating system has been changed a couple of times, hence the multiple installs.
    I downloaded the full featured software from HP.com and went through the routine of installation as per usual, except that now the software doesn't detect the printer when it requests that I connect it via USB.  Trying to install via wi-fi doesn't work because the printer still needs to be attached via USB in order to create the proper wireless handshake.  Windows 7 detects the printer, and in-fact installed the drivers for it automatically.  However, the printer installation software suite does not respond to the printer being connected, and just hangs there, waiting for it to appear.
    I have tried multiple USB ports and it's the same issue.  I've installed the basic driver also available for download on HP.com, but that software does not appear to include an option for scanning files to the computer.  The printer itself will scan to email or to to a USB thumb drive, and even to a network folder, but not directly onto the computer.  If it wasn't a necessary function of an all-in-one printer, I wouldn't bother with the scanning feature and simply make do with the basic printer driver. 
    Anyone have some sort of idea regarding this issue?

    Hi @KP_ ,
    I see that you are having issues with setting up the printer on the one computer. I would like to help you out today.
    I would uninstall the software, turn off the Startup programs, Antivirus software and update the driver during the install by the post I have provided.
    Disconnect the USB cable.
    Uninstall the software.
    Here are the steps to run the uninstall from the computer or the CD.
    To uninstall from program files:
    Touch the Windows key and the E key to access the computer window.
    Select the C drive.
    Select program files or program files x86.
    Open the HP and printer name folder.
    Select uninstall.
    Uninstall the software from the CD:
    Touch the Windows key and the E key to access the computer window. Right click on the CD for the printer, left click open in a new window, double click on uninstall.
    I would disable all the start up programs and temporarily turn off the Antivirus Software to see if there is a program interfering in the back ground. How to use MSCONFIG . Click on the start up tab and click disable all.
    Download, save and then run the latest drivers. Don't Connect the USB cable until prompted during the install.
    HP LaserJet Full Feature Software and Driver.
    Right after connecting the USB cable, follow this document immediately. A Fatal Error Displays During Software Installation. Disregard the title. If the printer stays listed properly, don't worry about updating the driver.
    Test the printer.
    Then you will have to go back and enable the Startup programs and turn the Antivirus Software back on again.
    If you need further assistance, just let me know.
    Have a great day!
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • HP Laserjet M2727 the software had trouble scanning or was cancelled.

    Printer works fine.  I have recently switched to a toshiba laptop and I am unable to scan.  error message appears on the computer screen:  " the software had trouble scanning or was cancelled. try scanning again"
    Re scanning doesnot work!

    @hbarnabae 
    ‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
    If you are unfamiliar with the Forum's private messaging please click here to learn more.
    Thank you,
    Omar
    I Work for HP

  • HP LaserJet CM1415fmw software installation issue

    Hello.
    I am having a problem with an HP LaserJet Pro CM1415fmw software installation. During the installation when the connect to printer stage is reached it takes a very long time to complete and fails with an error.
    Kindly advise if you can help.
    Regards

    Hello Bsch,
    I invite you to:
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    2- Unistall/remove all the drivers installed by your PC specially the HP Universal driver
    3- Delete/remove all HP software files from your PC (C: / register..)
    4- Disable the Antivirus(es) and the Firewall then download again the HP Full Solution Software corresponding to your OS
    5- Disable the HP Smart install from the printer's menu (or from its Web page if you can connect it to network)
    6- Disable the HP Web services (by default this feature is disabled, then just go through the panel menu and confirm that, here you use the printer by USb so no need for this feature)
    7- Run/launch the installation by executing the setup file and be sure to maintain the printer unplugged to your PC, no USB connection at this step.
    8- Run the OS/PC device manager to check/update the USB port/driver connection-add during the printer's USB plugging (you plug the USB cable to the printer when the installation guide asks you (3rd step))
    9- Continue the installation and let's see if it can finish correctly and succeed without delay or error.
    10- Check a Print test page, Fax feature and the Scan module.
    Note: This can lead to a Full software installation, but if you just need a printing driver only you can try the same steps, although you will download and install an UPD Driver through a traditional mode (LPT1 port)
    Try to use this method for the first time when the network printers are still installed and try to see if it goes fine otherwise you step for the steps given (1-10)
    Please tell me what kind of OS you are running on your PC.
    Please tell me if this procedure is helping, then if not I can provide you with a new solution.
    Please upgrade the printer's firmware through USB connection if possible (or Ethernet like step5)
    Best regards
    Soudani

  • There should be a new System Update like good old Software Installer

    I believe that there was once a program called Software Installer that was replaced by System Update. I liked the old one because of its clear layout and information: There was a column with software installed, column with current version and column with most up-to-date version of the software.Then you had checkboxes to indicate which programs you want to be updated, check them and start the update and it worked fine. In fact Productivity center still uses similar dialog for installation
    What I don't like about System update:
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    1a. While the package server is unavailable the packages (I mean software install files) are available through tthe software.
    2. Dowloading 400kb of update list (or whatever) takes forever. At least its the longest 400 kb I've seen on my internet connection. This is especially ridiculous when you can just go to support website and check the updates yourself in seconds. Why can't System Update just comunicate with the website. It serves the same purpose and?
    3. you can't use any of the information from the previous session: I have downloaded graphics driver and it is on the hardrive but it will install only after System update connects to database. I can install it manually but couldn't system update display it as some sort of avaible file?
    4. There are four tabs to display my 3 updates, couldn't it all fit in one window? Also I have to expand the view to see my current and up-to-date version of software. I just click to install and I never notice which version was installed actually. Later when having problems I can't tell which version of software I'm having problems with.
    5. Sometimes updates just dissapear. I once uninstalled Access Connections and since then System Update never showed it as an available update.
    The way I see it the System Update software should rewritten almost fully. There is no way that the software that is suppose to help you update the system is slower and less reliable than a user writing down the updates, downloading and installing them through the website.
    Having that said I'm not totally negative, for example it is a great  feature is that an update is unatended for a group of updates. Yet it seems that System Update is somehow on the worng track.
    T540 i7 4700MQ, GT 730M, 8GB RAM, Win7

    I believe that there was once a program called Software Installer that was replaced by System Update. I liked the old one because of its clear layout and information: There was a column with software installed, column with current version and column with most up-to-date version of the software.Then you had checkboxes to indicate which programs you want to be updated, check them and start the update and it worked fine. In fact Productivity center still uses similar dialog for installation
    What I don't like about System update:
    1. Half of the time the Package server is unavailable. Everybody who ever used System Update knows that.
    1a. While the package server is unavailable the packages (I mean software install files) are available through tthe software.
    2. Dowloading 400kb of update list (or whatever) takes forever. At least its the longest 400 kb I've seen on my internet connection. This is especially ridiculous when you can just go to support website and check the updates yourself in seconds. Why can't System Update just comunicate with the website. It serves the same purpose and?
    3. you can't use any of the information from the previous session: I have downloaded graphics driver and it is on the hardrive but it will install only after System update connects to database. I can install it manually but couldn't system update display it as some sort of avaible file?
    4. There are four tabs to display my 3 updates, couldn't it all fit in one window? Also I have to expand the view to see my current and up-to-date version of software. I just click to install and I never notice which version was installed actually. Later when having problems I can't tell which version of software I'm having problems with.
    5. Sometimes updates just dissapear. I once uninstalled Access Connections and since then System Update never showed it as an available update.
    The way I see it the System Update software should rewritten almost fully. There is no way that the software that is suppose to help you update the system is slower and less reliable than a user writing down the updates, downloading and installing them through the website.
    Having that said I'm not totally negative, for example it is a great  feature is that an update is unatended for a group of updates. Yet it seems that System Update is somehow on the worng track.
    T540 i7 4700MQ, GT 730M, 8GB RAM, Win7

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