Software issue Officejet 8620e fax log

I like the printer. There are issues with the software I don't like. The Printer Assistant software is sluggish and not user friendly. The biggest problem that concerns me is in the fax area. I like to look at my fax log on my computer. In the printer assistant the fax log window opens but faxes I have sent or received do not appear. The only way to see the fax log is go to the printer screen and print it out manually which is a waste of time and paper.
After many hours with HP tech support which twice they took control of my computer, uninstalled, reinstalled, updated, and who knows what else they could not get the fax log to show. This included going to the printer IP address where a button for the fax log is and when pressed a big red X appears and says an error has occurred.
The latest tech told me that HP knows that some printers have the problem and others don't. This has been an issue all along and my warranty runs out shortly. I don't have confidence HP is going to solve this issue. The hardware is great but the software needs help.

@gulfjack,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.
I work for HP. However I speak only for myself, not for HP nor anyone else

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OFFICEJET 8500 FAX LOG DATA FILES NOT FOUND; ARE THEY ON COMPUTER AND WHAT IS THE FAX DATA FILE EXT

4:32 PM PST FRIDAY MAY 13, 2011
TODAY I WAS TALKING WITH PAUL IN INDIA AT HP SUPPORT ABOUT THE FACT I HAD JUST SENT A FAX TO A DOCTOR. TWENTY MINUTES LATER THE DATA FILE ASSOCIATED WITH THIS FAX WAS NOT AVAILABLE. QUESTION IS, WHAT IS THE FAX FILE EXTENSION NAME *.???.....AND IS THE FILE ON THE COMPUTER WHERE I AM SENDING MY FAXES FROM. ALSO I RECEIVED A HP UPDATE TO THE OFFICEJET 8500 THURSDAY MAY 12 AT PM PST. I NOTICED AFTER THIS UPDATE I NO LONGER HAVE MY DATA FILES WITH MY FAXES SENT. WHAT HAPPENED??

'''places.sqlite''' is the name of the file that Firefox stores bookmarks and browsing history in.
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Fax log 8620e

I have gone as far as I can with HP tech support. They have taken control of my computer many times. I would like to view on my computer the fax log in the printer assistant. All other features work properly on the printer. The tech tells me that it cannot be accessed from the printer assistant, though when it is opened it says error occurred.
Is it true that it cannot be opened? I can print out the log from the printer panel.
Officejet 8620e, win7 64 bit

Hey!
Thanks for getting back to me!
What I recommend you try now is;
1. Power cycle the printer. Unplug power cord, hold power button for 10 seconds, wait 1 minute, plug back in power cord.
2. Try another browser.
3. Firmware update attempt. Click the bottom left button when on home screen, click gear in bottom left, click printer update.
4. Navigate through the EWS to see if other tabs are giving the same error.
5. Do all Windows updates.
Let me know what goes on from there! Look forward to hearing back from you!
I worked for HP.

How to delete the fax log,officejet 4500 G510,delete button not highlighted

need help trying to delete fax log,officejet 4500, win 7,,64

Hello again schlo1901,
Have you by chance attempted to high light one contact at a time and then pressing the delete option?
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thank you once again for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Officejet 6600 fax not showing up in menu using windows 7 64

I using windows 7 64 I reinstalled hp software for Officejet 6600 all in one, but my faxing software will not show up in the menu . I have removed all drivers related to Officejet 6600 several times same problem every time . The fax menu was there before all hardware is still the same.

Hi G2123,
I understand you are no longer able to fax from your computer as the Officejet 6600 fax is not showing up. I suggest starting with the HP Print and Scan Doctor.
The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues including but not limited to:
Connectivity :
USB: Verifies that the USB connection from your computer to the HP product is working correctly.
Network: Verifies that the network connection between your computer and your network is working correctly.
Device Status Test : Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.
Driver Check : Checks for missing or corrupt driver files.
Device Manager : Checks for problems in Device Manager that would prevent printing.
Device Online : Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
Print Queue : Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
Port Match : Checks the port settings for the HP product.
Device Conflicts : Checks for conflicts with other drivers, such as other printer brands.
Ink Issues : Checks the cartridges and ink levels for issues that affect print quality.
Print Settings : Checks and adjusts the print quality settings.
Test Print : Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.
Scan Tests : Checks the scan mechanism, drivers, and registry entries.
You can also click the Printer menu to find the additional features such as cleaning printheads, aligning printheads, checking ink levels, and viewing advanced printer data for your selected printer.
Source: Try the HP Print and Scan Doctor for Windows
Click here to download and run the utility > HP Print and Scan Doctor
Please let me know if this resolves the issue, thanks.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

PC Card not recognized - hardware or software issue?

Hello All,
this is my first post to this forum. I own a PowerBook G4 (late 2005) since February 2006, but still do consider myself being new to the world of Mac.
Most questions in this forum get good and detailed answers. That's why I hope someone here can help me with some issue regarding my PowerBooks PC Card slot. Thanks in advance for reading this.
I can't get some special PC Card to work. I'm not sure if it's an hardware or a software problem. For now, I guess it's an hardware issue with the PC Card slot. Regarding this, my Apple Service Provider told me, they will charge me a fee of 90 (Euro-)bucks, if their result of checking the PowerBook is, that the PC Card slot has no hardware damage and needs no repair. I'd like to have some more certainty before paying this for no reason.
Some facts:
* The PC Card is an Option GlobeTrotter HSPDA 7.2 READY DataCard
* This data card proved to work well in a linksys WRT54G3G router
* I installed a vendor specific driver/kernel extension/whatever that came with this card
* When the data card is inserted, it seems to get power from the pc card slot, since some lights on it start to flash
* At the same time a message occurs in system.log:
'Unable to create cardbus nub for socket 0'
* The card +does not+ appear in System Profiler
Provided that a pc card slot works correctly: Does system profiler at least displays an entry in section 'PC Cards', even if a certain card is not supported?
I'd like to ask you to tell me what you think. Please make a guess, if it's an hardware or a software issue, and let me know for what reason.
Thank you!

Hi eww,
thank you, any help/hint/idea is appreciated, cause I ran out of ideas myself.
I bought the card from a company called nova media: http://www.novamedia.de/epages/e_produkte_gt_hsdpamac.html. Novamedia develops drivers and connectivity software for those data cards by Option, and sell them bundeled with hardware. So I'm pretty sure this card basically works on PowerBooks. Their support answered several of my questions, and even developers got involved, but at the end they couldn't say for sure if it's their drivers or my PowerBooks fault. They never had this kind of error before.
Entry 'PCI Cards' in System Profiler shows 5 devices, no matter if the card is inserted or not:
Entry 1 ... is a network controller
Entry 2 ... Card: TXN,PCIXXXX-00, Type: cardbus, Bus: PCI, Slot: PC Card
Entry 3-5 ... USB20 devices
I had a look at the darwin source code (http://www.opensource.apple.com/darwinsource/tarballs/apsl/IOPCCardFamily-45.tar .gz) for the cardbus stuff and even found the log statement, but beyond that, got no clue from it. Unfortunately I'm neither a C programmer nor a device driver expert.
I guess, the best thing is to bring the PowerBook to my Apple Service Provider now. I'll leave a message here in 1 or 2 weeks what the results were. Currently I need my PowerBook very bad and can't do without it for several days.

HP officejet 7310 fax will not complete

I have a problem with outgoing faxes. Sending fax, the dialer reaches the number and connects and the fax starts processing. Screen says Faxing Page 1. Stops there. Line is held open and never finishes the fax. Need to cancel to get phone line back. A fax sent to the HP test line is fine but no other numbers work to fax to. Fax test says all pass. I am on a Comcast VOIP.

Hey @Ggrib,
Welcome to the HP Support Forums!
I understand that you're experiencing an issue when sending faxes from your HP Officejet 7310 All-in-One Printer when using a VOIP telephone line. I would like to offer my assistance today with a possible resolution for this faxing issue. The reason that I can only offer you a possible resolution is because of your VOIP telephone line. Faxing is old analog technology. Nowadays phone companies offer digital lines, like your VOIP line. Digital lines are OK to use but there is a lot more static noise interference on those lines and the transmission rate of data over those digital lines is much faster than analog. These faster transmission speeds can also cause fax packets to be lost when sending or receiving faxes and result in a fax communication error. There are settings we can adjust on your HP Officejet to eliminate as much noise interference from the line and slow down the transmission speeds. However, faxing is not guaranteed to work with the VOIP Service - (Source). With that being said, please follow the steps below to adjust the appropriate settings.
Step 1: Adjust Fax Speed:
Press the Setup button () on the product control panel.
Press the down arrow () to select Advanced Fax Setup, and then press OK.
Press the down arrow () to select Fax Speed, and then press OK.
Press the down arrow () to select Slow, and then press OK.
Step 2: Disable Error Correction Mode:
Press the Setup button () on the product control panel.
Press the down arrow () to select Advanced Fax Setup, and then press OK.
Press the down arrow () to select Error Correction Mode, and then press OK.
Press the down arrow () to select OFF, and then press OK.
Now that the settings have been adjusted, please try sending a fax again.
Please respond to this post with the result of your troubleshooting. Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
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Hp officejet 8610 fax sends out more pages than scanned - received partial output on remote end

Hp officejet 8610 fax sends out more pages than scanned - received partial output on remote end

Hi,
How long is a page on the sender side? If it is a long page like a legal page, it may end up in in 2 pages in the receiver side. Also check on the receiver end, if it is set to 'auto reduction - off' this may happen, try turning it "on".
Also if the sender page is not a long page, try observing the paper that is going into the ADF, it should be 1 page at a time, if pages goes into the ADF continueously, it suggest that ADF is could be faulty.
Set automatic reduction for incoming faxes (for HP printers only)
The Automatic Reduction setting determines what the printer does if it receives a fax that is too large
for the default paper size. This setting is turned on by default, so the image of the incoming fax is
reduced to fit on one page, if possible. If this feature is turned off, information that does not fit on the
first page is printed on a second page. Automatic Reduction is useful when you receive a Legal-size
fax and Letter-size paper is loaded in the main tray.
To set automatic reduction from the printer control panel
1. From the printer control panel display, touch and slide your finger across the screen and then
touch Setup.
2. Touch Fax Setup.
3. Touch Advanced Fax Setup.
4. Touch Automatic Reduction to turn on or off.
Please click the "Thumbs Up", to say thanks for helping!
Also, please consider marking my post as “Accept as Solution" if you feel my post solved your issue.
I work for HP

I want to know if there's any software issues on my macbook

I have mountain lion and really want to know if I have any software issues.

First of all, run software update. They should have done this in the Apple store, but who knows.
Secondly, go through all your 3rd party apps that are not from the App Store (if any). Visit the developer's websites to check for updates or use the apps' built in 'Updates' function (usually in the File or Help menu of the app).
Thirdly, remove everything from your login items here:
 > System Preferences... > Users & Groups | Login Items
By 'remove' I mean highlight the apps in the list and click the - minus button underneath (do not check the 'Hide' box). This doesn't remove them from your computer - it just stops them running when your computer logs into your account.
After removing all, restart the computer and test to see if the problem remains.

Stop HP PhotoSmart Premier software from running everytime I log unto my PC?

How can I stop the HP PhotoSmart Premier software from running everytime I log unto my PC? Its not in my Start up folder for all users or my user. Nor does it shows up in MSCONFIG applet, nor the "regedit" RUN Key! I have also searched out the software preferences to no avail.

I am having the same issue! NOT a good way to start my day because it is sooooooo annoying. I hope someone can figure this out and offer some help. PLEASE?!?!
Reference hpqimzone.exe.

HP 7280 All-in=one - can you automatically print the fax log?

On my old HP, you could set a regular day for it to automatically print fax logs. I can't find that setting on the HP 7280 (Win 7 computer), and I often forget to print out a log. (and nothing appears in the fax log box from the HP Solutions Center).
Does anyone know if there is a way to set up a log auto print? Or retrieve faxes from prior to the last 30? thanks

Hey there @MSS1 ,
I read about how you are wanting information on printing out fax logs from your Photosmart C7280.
I just wanted to respond with the information I have found. Click here and start on page 142 to read about printing the faxes in the memory. Also, I do not personally believe you can reprint faxes older than 30 days from the history.
User Guide - Photosmart C7280
Have a great weekend
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Empty fax log?

I received a message on my Officejet Pro 8600 all-in-one that my fax log was full and that I should empty it. How do you do that?

Hi joelrf99
To clear the fax log from the front panel of the printer
1. Touch (right arrow), and then touch Setup.
2. Do one of the following:
• Touch Tools.
- Or -
• Touch Fax Setup, and then touch Fax Tools.
3. Touch Clear Fax Log.
Let me know if you need more help.
I worked on behalf of HP.

Cannot clear Fax log on computer for HP Photosmart 309a,

I cannot delete any of the fax log entires using the HP Solution Center. The delete button cannot be highlighted. I have deleted the entries on the fax/printer. As a result I cannot get any new updates on faxes sent. Any ideas? Thank you.

I've had a response from Mike Sombrio, but for some reason it's not appearing on this thread. Mike's comments were:
"Janet, followed your link and the driver and an update are right there! http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4159&lc=en&cc=uk&dlc=en&s w_lang=&product=3737195#N181"
Mike - thanks for this :-) I've downloaded the patch (the only thing that's available for download), reset the printer (again!), and installed the patch. So far [fingers VERY tightly crossed] it seems to be working. :-)
I have wondered actually if rather than being a problem with Mail, it's more to do with software updates - I did an update (via App Store updates) on 11th April for a new version of Textwrangler. I think the problem may be happening because any App Store update is wiping the HP driver patch (which actually I've installed previously, but forgot about - so particular thanks to Mike for unintentionally reminding me about it), and so it needs re-installing again after each App Store update. Would this be likely I wonder?
Janet

Fax Log - OJ j4680c All-in-one

How do I print a Fax Log on this printer? I am mainly interested in sent fax confirmation.
tx

Hi gw936,
You can obtain the Fax Log, Last Transaction and the Fax Confirmation reports from the Reports menu on the printer. Touch the wrench on the right hand side of the printer panel, arrow over to Reports and choose the report you want.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Stopping fax log report

I have the HP Officejet Pro L7590 All-in-One and set a few numbers on the fax to be blocked (spam) after don’t that it constantly prints out blank fax log reports sometimes as many as 15 a day wasting paper and ink. I really don’t want a report and cannot find any option to turn it off... Is there any way to stop this from printing?

Hi,
I found this on the product support page for the HP OJ Pro L7590, you should be able to turn off printing the confirmation reports.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01326515&cc=us&lc=en&dlc=en&product=3643612&tmp...
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I am employed by HP

Software issue Officejet 8620e fax log

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