Software no longer opens
Randomly, a lot of software/applications/programs I have downloaded, including Spotify, Skype, Steam, no longer open, instead producing a "Problem Report", none of which I understand at all. It says, for example: "Spotify quit unexpectedly. Click reopen to open the application again. This report will be sent to Apple automatically."
This is causing a serious headache and I can't find any solutions online. Can anyone recommend what I could do please?
Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Please take this step regardless of the results of Step 1.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.
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When scanning a negative, it crashed. Then the software won't open and keeps throwing 'Error'.
Process: EPSON Scan [796]
Path: /Applications/Epson Software/EPSON Scan.app/Contents/MacOS/EPSON Scan
Identifier: com.epson.scan.standalone
Version: 5.1.0f0 (5.1.0f0)
Code Type: X86 (Native)
Parent Process: launchd [173]
Responsible: EPSON Scan [796]
User ID: 501
Date/Time: 2014-08-01 12:53:18.116 +0100
OS Version: Mac OS X 10.9.4 (13E28)
Report Version: 11
Anonymous UUID: 2C569671-A037-9057-678F-1ED8DDF011D8
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000016669c90
VM Regions Near 0x16669c90:
mapped file 00000000145d2000-00000000145db000 [ 36K] r--/rwx SM=COW /System/Library/Fonts/Keyboard.ttf
-->
__TEXT 0000000064b00000-0000000064b06000 [ 24K] r-x/rwx SM=COW /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.epson.scan.ui 0x0e982916 CAdvancedDialog::InitDialogInfo() + 280
1 com.epson.scan.ui 0x0e990f03 CAdvancedDialog::Open() + 1559
2 com.epson.scan.ui 0x0e960bc8 CUIControl::UIStartProc(TW_USERINTERFACE*, TW_IDENTITY*, TW_IDENTITY*, unsigned short (*)(TW_IDENTITY*, unsigned long, unsigned short, unsigned short, char*), tag_UIAppOperation*, tag_UIStartScanPara*) + 4714
3 com.epson.scan.ui 0x0e95bf54 CUI::IUIStartProc(TW_USERINTERFACE*, RegInfo const*, TW_IDENTITY*, TW_IDENTITY*, unsigned short (*)(TW_IDENTITY*, unsigned long, unsigned short, unsigned short, char*), tag_UIAppOperation*, tag_UIStartScanPara*) + 200
4 com.epson.scan.standalone 0x00002e18 CStandAlone::EpUiStart() + 160
5 com.epson.scan.standalone 0x0000503b CStandAlone::Run() + 721
6 com.epson.scan.standalone 0x0000541d main + 295
7 com.epson.scan.standalone 0x00001d4e _start + 228
8 com.epson.scan.standalone 0x00001c69 start + 41
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x024c8992 kevent64 + 10
1 libdispatch.dylib 0x02323899 _dispatch_mgr_invoke + 238
2 libdispatch.dylib 0x02323532 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x024c8046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x025b9dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x025bdcce start_wqthread + 30
Thread 3:
0 libsystem_kernel.dylib 0x024c8046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x025b9dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x025bdcce start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib 0x024c8046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x025b9dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x025bdcce start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x16669c90 ebx: 0x0e98280f ecx: 0x089b9e70 edx: 0x00310aa4
edi: 0x00000000 esi: 0x09343a5c ebp: 0xbffff4b8 esp: 0xbffff130
ss: 0x00000023 efl: 0x00010202 eip: 0x0e982916 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x16669c90
Logical CPU: 0
Error Code: 0x00000004
Trap Number: 14
Binary Images:
0x1000 - 0x51ff7 +com.epson.scan.standalone (5.1.0f0 - 5.1.0f0) /Applications/Epson Software/EPSON Scan.app/Contents/MacOS/EPSON Scan
0x77000 - 0x77fff com.apple.Carbon (154 - 157) <6C29C608-97B4-306E-AEC5-6F48EDF7EFB5> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x7a000 - 0x80fff org.twain.dsm (1.9.5 - 1.9.5) <3CE5B8E4-1F2D-3694-890D-B3965F244443> /System/Library/Frameworks/TWAIN.framework/Versions/A/TWAIN
0x88000 - 0xd9ff1 libstdc++.6.dylib (60) <354F284B-2343-3810-9CA2-E28038824F6E> /usr/lib/libstdc++.6.dylib
0x139000 - 0x13afff libSystem.B.dylib (1197.1.1) <789CF4BE-5A0B-310E-9515-E515EA033D03> /usr/lib/libSystem.B.dylib
0x141000 - 0x14afff com.apple.audio.SoundManager (4.1 - 4.1) <68B7CEB7-AF09-3E24-8548-6ABF065B5186> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
0x153000 - 0x157fff com.apple.CommonPanels (1.2.6 - 96) <E7CA63C6-CEE9-3F0A-93A7-C12C653FFB80> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x15f000 - 0x162ff7 com.apple.help (1.3.3 - 46) <AB6292FA-D3BC-3D56-B3A5-2BE630A503E7> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x168000 - 0x4ddff9 com.apple.HIToolbox (2.1.1 - 698) <FE3938F3-6338-3C5E-AAB3-47B2F5FAC762> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x643000 - 0x696fff com.apple.htmlrendering (77 - 1.1.4) <408FA30F-4FE9-3162-9FFD-677E8569C1EA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
0x6bd000 - 0x6d0fff com.apple.ImageCapture (9.0 - 9.0) <63D5C96F-1893-3F35-ADFB-EE451AFD87E6> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x6e9000 - 0x780ff7 com.apple.ink.framework (10.9 - 207) <EF00BCCB-B270-3F3D-9424-EF5F4BC23E25> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x7aa000 - 0x7e8ff7 com.apple.NavigationServices (3.8 - 215) <A093AAF0-248E-313E-BA82-01F69E269895> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
0x80f000 - 0x82aff5 com.apple.openscripting (1.4 - 157) <5C161A52-8D2F-3D56-A988-05727BED7A59> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x83c000 - 0x83efff com.apple.securityhi (9.0 - 55005) <FD6FC95D-CBE2-329F-9ACB-AB3027CAAB6D> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x843000 - 0x84cfff com.apple.speech.recognition.framework (4.2.4 - 4.2.4) <CF8E5706-F744-3139-8A51-D52BF055D19F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x855000 - 0x855fff com.apple.ApplicationServices (48 - 48) <7967F6FA-2984-3CC3-AD9A-7B9AEC562A2A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x85d000 - 0x85dfff com.apple.CoreServices (59 - 59) <06747539-5035-3307-8645-9BC4E7F89023> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x866000 - 0x8bbff7 com.apple.audio.CoreAudio (4.2.1 - 4.2.1) <CB06B746-9EB1-3972-A798-A139E15F5ACC> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x8de000 - 0x933fff libc++.1.dylib (120) <10C0A136-64F9-3CC2-9420-013247032120> /usr/lib/libc++.1.dylib
0x98a000 - 0xb8cfff com.apple.CoreFoundation (6.9 - 855.17) <E382BBB6-4F41-3959-ADC7-238BE49A2155> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0xcc7000 - 0xe29ffb com.apple.CFNetwork (673.4 - 673.4) <3B6BDE2F-BFA3-3B7E-BC53-7B6B75EB12D3> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0xefb000 - 0x11fcffb com.apple.CoreServices.CarbonCore (1077.17 - 1077.17) <02C72D54-E3D3-32B0-A081-E85A7038489D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x1273000 - 0x130bff7 com.apple.Metadata (10.7.0 - 800.28) <D8C2153B-6D0F-3B75-97C7-742BDCA430FC> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x135c000 - 0x13dcff7 com.apple.CoreServices.OSServices (600.4 - 600.4) <382BE89A-9F37-3316-9AB8-DDEA691A80D1> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x1471000 - 0x14e4fff com.apple.SearchKit (1.4.0 - 1.4.0) <6F607AB6-7553-37BA-BEC5-98FD7C27FAD7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x151f000 - 0x157dffd com.apple.AE (665.5 - 665.5) <54F2F247-160C-3A22-A6E3-5D49655A67AB> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
0x15a9000 - 0x1684ff7 com.apple.LaunchServices (572.28 - 572.28) <2DEA5B87-80AC-3ACD-9F60-4BC61353B66E> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
0x16ef000 - 0x171bff7 com.apple.DictionaryServices (1.2 - 208) <33873336-BECD-3F62-A315-C45F24C1818C> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x173b000 - 0x1778ff7 libauto.dylib (185.5) <CD008E66-4A0C-35F5-8D72-80D76A716A03> /usr/lib/libauto.dylib
0x178e000 - 0x17a0fff libbsm.0.dylib (33) <1BE92DB5-0D2F-3BB5-BCC6-8A71EF2A3450> /usr/lib/libbsm.0.dylib
0x17a8000 - 0x1811fff com.apple.SystemConfiguration (1.13.1 - 1.13.1) <3AD9C90B-40A9-312B-B479-3AB178A96EA1> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x1842000 - 0x1ab1ff2 com.apple.security (7.0 - 55471.14.8) <8AF3BEF0-0EF9-32CD-A316-F9C6325E3491> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x1bd4000 - 0x1ce6ffc libsqlite3.dylib (158) <B3DB0FED-FE4C-314D-8329-CF7708C8AAF4> /usr/lib/libsqlite3.dylib
0x1cfd000 - 0x1d0bff7 libz.1.dylib (53) <858B4D9F-D87E-3D81-B07A-DF9632BD185F> /usr/lib/libz.1.dylib
0x1d11000 - 0x1eb94af libobjc.A.dylib (551.1) <31CBE178-E972-30D1-ADC6-4B8345CAE326> /usr/lib/libobjc.A.dylib
0x1ed6000 - 0x1fc2ff7 libxml2.2.dylib (26) <32040145-6FD6-3AD2-B98B-39F73BF9AC47> /usr/lib/libxml2.2.dylib
0x1ff1000 - 0x21b7ffb libicucore.A.dylib (511.34) <9588FA53-7801-3A44-8E5A-1365586A4918> /usr/lib/libicucore.A.dylib
0x224b000 - 0x224cfff libDiagnosticMessagesClient.dylib (100) <B936B1D4-90BB-395D-8EA9-E1237608E7D0> /usr/lib/libDiagnosticMessagesClient.dylib
0x2251000 - 0x2275ff3 libc++abi.dylib (49.1) <43A04ACF-97A5-35ED-B454-6B5C0CF0F99D> /usr/lib/libc++abi.dylib
0x2281000 - 0x2285ffa libcache.dylib (62) <9730D7F2-D226-3F30-8D26-BF598CB781F6> /usr/lib/system/libcache.dylib
0x228a000 - 0x2295ffb libcommonCrypto.dylib (60049) <F8E60C43-22EE-3E0B-9546-3365056901F1> /usr/lib/system/libcommonCrypto.dylib
0x22a2000 - 0x22a7ff6 libcompiler_rt.dylib (35) <9924DF2E-D80B-3A21-920D-544A4597203F> /usr/lib/system/libcompiler_rt.dylib
0x22b2000 - 0x22bafff libcopyfile.dylib (103.92.1) <9B62DDFE-FEFD-31CA-989F-9BE0AB606C49> /usr/lib/system/libcopyfile.dylib
0x22c1000 - 0x2311ff7 libcorecrypto.dylib (161.1) <135FD99E-2211-3DF4-825C-C9F816107F0C> /usr/lib/system/libcorecrypto.dylib
0x2320000 - 0x2338ffd libdispatch.dylib (339.92.1) <7E7A88BF-74B3-363B-B534-6F757DF2DDE3> /usr/lib/system/libdispatch.dylib
0x234b000 - 0x234eff7 libdyld.dylib (239.4) <B2BD2222-2A51-39B7-BCC5-B8A4F36F900A> /usr/lib/system/libdyld.dylib
0x2355000 - 0x2355fff libkeymgr.dylib (28) <1B097DEA-011E-3B1C-86D5-6C7FAD5C765A> /usr/lib/system/libkeymgr.dylib
0x235a000 - 0x2362fff liblaunch.dylib (842.92.1) <C180016C-F2DB-3D8B-A72D-5185CE67DFA2> /usr/lib/system/liblaunch.dylib
0x236a000 - 0x236eff7 libmacho.dylib (845) <D8E93E59-1F80-3413-B9CF-78B848F6E873> /usr/lib/system/libmacho.dylib
0x2373000 - 0x2375fff libquarantine.dylib (71) <EE3B510E-1AEC-3171-8A1A-D6A5A42CF35C> /usr/lib/system/libquarantine.dylib
0x237b000 - 0x237cfff libremovefile.dylib (33) <ED35EA79-EB06-3B84-A6D4-B1A9D6B8648D> /usr/lib/system/libremovefile.dylib
0x2382000 - 0x2394fff libsystem_asl.dylib (217.1.4) <51EB17C9-9F5B-39F3-B6CD-8EF238B05B89> /usr/lib/system/libsystem_asl.dylib
0x239e000 - 0x239ffff libsystem_blocks.dylib (63) <2AC67D5E-ECD4-3644-A53C-9684F9B7AA33> /usr/lib/system/libsystem_blocks.dylib
0x23a4000 - 0x2436ff9 libsystem_c.dylib (997.90.3) <80D21D3D-1031-314C-B1F0-0B35B977CEFB> /usr/lib/system/libsystem_c.dylib
0x245e000 - 0x2460fff libsystem_configuration.dylib (596.15) <E49AAD29-35C2-3EE2-AF4D-59514C4B478F> /usr/lib/system/libsystem_configuration.dylib
0x2466000 - 0x246efff libsystem_dnssd.dylib (522.92.1) <7E36B79E-6BF4-3462-9A84-C0744D029636> /usr/lib/system/libsystem_dnssd.dylib
0x2474000 - 0x249cfff libsystem_info.dylib (449.1.3) <BB68E8CC-422F-3121-8C86-D0F766FB696D> /usr/lib/system/libsystem_info.dylib
0x24b0000 - 0x24cdff4 libsystem_kernel.dylib (2422.110.17) <BCE753BB-9F18-30CB-87BC-D960721254C1> /usr/lib/system/libsystem_kernel.dylib
0x24ee000 - 0x251fffa libsystem_m.dylib (3047.16) <28E614E8-7802-3E84-960A-AD4721EF10F7> /usr/lib/system/libsystem_m.dylib
0x252a000 - 0x2542ff7 libsystem_malloc.dylib (23.10.1) <CB52555E-0F5B-31E3-A42A-FD4F930E2192> /usr/lib/system/libsystem_malloc.dylib
0x254b000 - 0x2576ff7 libsystem_network.dylib (241.3) <71EBA489-386D-3608-ADE6-CB50EBD1AB1B> /usr/lib/system/libsystem_network.dylib
0x2590000 - 0x2599fff libsystem_notify.dylib (121) <623269F5-1518-3035-A916-8AF83C972154> /usr/lib/system/libsystem_notify.dylib
0x25a1000 - 0x25a6ff3 libsystem_platform.dylib (24.90.1) <0613F163-9A7A-3908-B30B-AC1627503933> /usr/lib/system/libsystem_platform.dylib
0x25b7000 - 0x25beffb libsystem_pthread.dylib (53.1.4) <8B1B7B84-1B5D-32A8-AC0D-1E689E5C8A4C> /usr/lib/system/libsystem_pthread.dylib
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0xa6c8000 - 0xa6cbffe com.apple.LoginUICore (3.0 - 3.0) <6FE961A4-3C17-3004-B50B-FD78FDC28350> /System/Library/PrivateFrameworks/LoginUIKit.framework/Versions/A/Frameworks/Lo ginUICore.framework/Versions/A/LoginUICore
0xa6d3000 - 0xa772ff7 libCoreStorage.dylib (380) <78F0E11F-D040-31DD-BD5E-6AC0EC8FD0D4> /usr/lib/libCoreStorage.dylib
0xa797000 - 0xa7a2fff libcsfde.dylib (380) <821ACD5D-E4BD-3626-B7AC-8EE2637268C3> /usr/lib/libcsfde.dylib
0xa7ac000 - 0xa7e4ff7 com.apple.MediaKit (15 - 709) <82E0F8C0-313C-379C-9994-4D21587D0C0C> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit
0xa7f4000 - 0xa7f6ff2 com.apple.EFILogin (2.0 - 2) <BC558029-74C0-3A69-B376-8F4CBF8C338F> /System/Library/PrivateFrameworks/EFILogin.framework/Versions/A/EFILogin
0xe48f000 - 0xe57aff4 com.apple.DiskImagesFramework (10.9 - 371.1) <32A138AB-6A20-3C28-BFF8-7188C9790F31> /System/Library/PrivateFrameworks/DiskImages.framework/Versions/A/DiskImages
0xe5cb000 - 0xe692ff7 com.apple.DiscRecording (8.0 - 8000.4.6) <84A7EC09-3BBD-3E04-A88C-6D3B724448FF> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
0xe6ea000 - 0xe730ff7 libcurl.4.dylib (78.94.1) <0EBB0049-F944-3A3F-ACBF-80D742C4945B> /usr/lib/libcurl.4.dylib
0xe73f000 - 0xe742ffb libutil.dylib (34) <B496031E-E763-3DEB-84D2-85C0F3DF2012> /usr/lib/libutil.dylib
0xe748000 - 0xe74eff7 com.apple.AOSNotification (1.7.0 - 760.3) <63F7E7F8-6FA3-38D3-9907-CDF360CA9354> /System/Library/PrivateFrameworks/AOSNotification.framework/Versions/A/AOSNotif ication
0xe758000 - 0xe790fff com.apple.LDAPFramework (2.4.28 - 194.5) <4399D209-B119-3ACC-97AF-F2E14DD207CB> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0xe79d000 - 0xe7adff7 libsasl2.2.dylib (170) <CA1C07F6-8E17-315E-AE49-AB696DDE6707> /usr/lib/libsasl2.2.dylib
0xe7b4000 - 0xe897ff7 libcrypto.0.9.8.dylib (50) <B367D3A3-FC1F-326C-92EC-CAD81666524D> /usr/lib/libcrypto.0.9.8.dylib
0xe8ea000 - 0xe91fffd libssl.0.9.8.dylib (50) <F3BEA2DF-DB84-37F0-B4C7-97C0A4DF19C9> /usr/lib/libssl.0.9.8.dylib
0xe932000 - 0xe94aff3 +com.epson.scan.perfectionv500 (3.7.4.1 - 3.7.4.1) /Library/Image Capture/TWAIN Data Sources/*/EPSON Perfection V500
0xe95a000 - 0xeaf3fe3 +com.epson.scan.ui (3.7.6 - 3.7.6) /Library/Image Capture/TWAIN Data Sources/*/UI.bundle/Contents/MacOS/UI
0xebd9000 - 0xec25fc7 +com.epson.scan.epjpg (3.7.6 - 3.7.6) /Library/Image Capture/TWAIN Data Sources/*/JPEG.bundle/Contents/MacOS/JPEG
0xec55000 - 0xec81ff3 +com.epson.scan.epmtif (3.7.2 - 3.7.2) /Library/Image Capture/TWAIN Data Sources/*/Multiple TIFF.bundle/Contents/MacOS/Multiple TIFF
0xeca0000 - 0xecdffd3 +com.epson.scan.eppdf (3.7.2 - 3.7.2) /Library/Image Capture/TWAIN Data Sources/*/PDF.bundle/Contents/MacOS/PDF
0xed09000 - 0xed41ff3 +com.epson.scan.eptif (3.7.6 - 3.7.6) /Library/Image Capture/TWAIN Data Sources/*/TIFF.bundle/Contents/MacOS/TIFF
0xed68000 - 0xed88fd7 +com.epson.scan.eppict (3.7.2 - 3.7.2) /Library/Image Capture/TWAIN Data Sources/*/PICT.bundle/Contents/MacOS/PICT
0xeda3000 - 0xedd9fd3 +com.epson.scan.eppij (3.7.2 - 3.7.2) /Library/Image Capture/TWAIN Data Sources/*/PIM JPEG.bundle/Contents/MacOS/PIM JPEG
0xedff000 - 0xee35fcf +com.epson.scan.eppit (3.7.2 - 3.7.2) /Library/Image Capture/TWAIN Data Sources/*/PIM TIFF.bundle/Contents/MacOS/PIM TIFF
0xee5b000 - 0xee96ff7 +com.epson.scan.utwb (3.7.1 - 3.7.1) /Library/Image Capture/TWAIN Data Sources/*/UI Twain Bridge.bundle/Contents/MacOS/UI Twain Bridge
0xeeb2000 - 0xeecbff7 +com.epson.scan.dscl (3.7.1 - 3.7.1) /Library/Image Capture/TWAIN Data Sources/*/DS Control.bundle/Contents/MacOS/DS Control
0xeedb000 - 0xef1afe7 +com.epson.scan.twpmg (3.7.6 - 3.7.6) /Library/Image Capture/TWAIN Data Sources/*/TWAIN Protocol Manager.bundle/Contents/MacOS/TWAIN Protocol Manager
0xef3d000 - 0xf00afe3 +com.epson.scan.scncl (3.7.6 - 3.7.6) /Library/Image Capture/TWAIN Data Sources/*/Scan Control.bundle/Contents/MacOS/Scan Control
0xf09d000 - 0xf125fe3 +com.epson.scan.dtr (4.3.2 - 4.3.2) /Library/Image Capture/TWAIN Data Sources/*/DTR.bundle/Contents/MacOS/DTR
0xf149000 - 0xf187ff3 +com.epson.scan.fit (3.9.1 - 3.9.1) /Library/Image Capture/TWAIN Data Sources/*/FIT.bundle/Contents/MacOS/FIT
0xf190000 - 0xf1e7fca +com.epson.scan.devcl (3.7.6 - 3.7.6) /Library/Image Capture/TWAIN Data Sources/*/Device Control.bundle/Contents/MacOS/Device Control
0xf214000 - 0xf220fe7 +com.epson.scan.DDC (1.1.0 - 1.1.0) /Library/Image Capture/TWAIN Data Sources/*/EsDDC.bundle/Contents/MacOS/EsDDC
0xf228000 - 0xf237fe0 +com.epson.scan.EsDDE (2.0.5 - 2.0.5) /Library/Image Capture/TWAIN Data Sources/*/EsDDE.bundle/Contents/MacOS/EsDDE
0xf23f000 - 0xf261ff7 +com.epson.scan.devif (3.7.6 - 3.7.6) /Library/Image Capture/TWAIN Data Sources/*/Device Interface.bundle/Contents/MacOS/Device Interface
0xf278000 - 0xf2b2fdc +com.epson.scan.Interpreter 7C (1.0.8 - 1.0.8) /Library/Image Capture/TWAIN Data Sources/*/Interpreter 7C.bundle/Contents/MacOS/Interpreter 7C
0xf2cd000 - 0xf2cdff3 +com.epon.scan.icelut (1.00 - 1.00) /Library/Image Capture/TWAIN Data Sources/*/ICE LUT.bundle/Contents/MacOS/ICE LUT
0xf2d3000 - 0xf2d4ffd +com.epson.scan.icemaskfile (2.01 - 2.01) /Library/Image Capture/TWAIN Data Sources/*/ICE Mask File.bundle/Contents/MacOS/ICE Mask File
0xf2db000 - 0xf2ddfff +com.epson.scan.usb (1.1.6) <69BC3AE6-A7D2-E1AA-6C16-016DDC387B04> /Library/Image Capture/TWAIN Data Sources/*/EPSON USB Scanner.bundle/Contents/MacOS/EPSON USB Scanner
0xf2e6000 - 0xf2f0ff7 com.apple.iokit.IOUSBLib (656.4.0 - 656.4.0) <D7656A98-7491-3F8C-A4C1-0FB3E8F1F61A> /System/Library/Extensions/IOUSBFamily.kext/Contents/PlugIns/IOUSBLib.bundle/Co ntents/MacOS/IOUSBLib
0xf33d000 - 0xf349fff +com.epson.scan.fc (1.1.0 - 1.1.0) /Library/Image Capture/TWAIN Data Sources/*/EsFC.bundle/Contents/MacOS/EsFC
0xf352000 - 0xf375fe7 +com.epson.scan.dice (1.1.0 - 1.1.0) /Library/Image Capture/TWAIN Data Sources/*/Digital ICE.bundle/Contents/MacOS/Digital ICE
0xf380000 - 0xf417fe7 +com.epson.scan.esdtr2 (2.0.5 - 2.0.5) /Library/Image Capture/TWAIN Data Sources/*/DTR2.bundle/Contents/MacOS/DTR2
0xf446000 - 0xf47efef +com.epson.scan.exif (2.0.4 - 2.0.4) /Library/Image Capture/TWAIN Data Sources/*/PIM JPEG Support.bundle/Contents/MacOS/PIM JPEG Support
0xf496000 - 0xf4a5ff4 +com.epson.scan.pimtiff (2.0.4 - 2.0.4) /Library/Image Capture/TWAIN Data Sources/*/PIM TIFF Support.bundle/Contents/MacOS/PIM TIFF Support
0xf57f000 - 0xf6aefdb +com.epson.scan.esmps (3.7.0 - 3.7.0) /Library/Image Capture/TWAIN Data Sources/*/Multi Page Saving.bundle/Contents/MacOS/Multi Page Saving
0xf7da000 - 0xfa56fe7 com.apple.QuickTime (7.7.3 - 2826.19) <AEF12245-C9D5-3B50-8AB6-45DC794E693E> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x11dae000 - 0x11de0ff7 libTrueTypeScaler.dylib (111.1) <A568EE4C-1588-3F8B-8640-F02CEFC5AF09> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framewo rk/Resources/libTrueTypeScaler.dylib
0x11ded000 - 0x11e5bffb libType1Scaler.dylib (112.1) <8DF02425-1C46-3B86-9E02-71F8D13FF3B1> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framewo rk/Resources/libType1Scaler.dylib
0x11f42000 - 0x11f49ffe com.apple.agl (3.2.3 - AGL-3.2.3) <808BEF15-F413-34AD-8932-E0655519E2E0> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x11f50000 - 0x11f52ffe com.apple.QuickTimeH264.component (7.7.3 - 2826.19) <4639A3B1-B699-3F56-90EB-44C0073AD86D> /System/Library/QuickTime/QuickTimeH264.component/Contents/MacOS/QuickTimeH264
0x11f57000 - 0x11f5eff8 com.apple.AppleGVAHW.component (1.2 - 1) <BDE247F5-DA1A-3C7C-92AF-84512383125B> /System/Library/QuickTime/AppleGVAHW.component/Contents/MacOS/AppleGVAHW
0x11f65000 - 0x11f69fff com.apple.AppleMPEG2Codec (1.0.2 - 220.1) <017135BD-3E54-30EC-9489-6ACADA56D51F> /Library/QuickTime/AppleMPEG2Codec.component/Contents/MacOS/AppleMPEG2Codec
0x11f9d000 - 0x128f7fe3 com.apple.QuickTimeComponents.component (7.7.3 - 2826.19) <AF816E1F-2B32-31E8-9C4E-E39322D490E9> /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTim eComponents
0x129a5000 - 0x12cb8fef com.apple.CoreAUC (6.25.00 - 6.25.00) <84677812-2943-328C-B4E0-5E37A6181195> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC
0x12cc4000 - 0x12d15ffb com.apple.CoreMedia (1.0 - 1273.54) <086865CC-7B9A-3B96-A3CB-4B90DAD5DC91> /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia
0x12d3f000 - 0x12e1bfd7 com.apple.AppleProResDecoder (3.0.4 - 6305.11) <50F80B48-00A2-37F0-BE25-CD0258A474BE> /System/Library/QuickTime/AppleProResDecoder.component/Contents/MacOS/AppleProR esDecoder
0x12e26000 - 0x12e6aff7 com.apple.AppleVAH264HW.component (3.0 - 3.0) <95221003-CA76-308F-9D6F-F2904075737D> /System/Library/QuickTime/AppleVAH264HW.component/Contents/MacOS/AppleVAH264HW
0x12f2d000 - 0x12fe2fff com.apple.AppleGVAFramework (7.1.18 - 7.1.18) <69A6C352-F85D-38E9-AC1D-2CB75DEF6AE8> /System/Library/PrivateFrameworks/AppleGVA.framework/Versions/A/AppleGVA
0x12ff2000 - 0x1302aff7 com.apple.QuickTimeFireWireDV.component (7.7.3 - 2826.19) <CFBE1CAD-02A0-30E0-B6CE-1D5E9CB59220> /System/Library/QuickTime/QuickTimeFireWireDV.component/Contents/MacOS/QuickTim eFireWireDV
0x13036000 - 0x13068ff7 com.apple.AppleIntermediateCodec (2.0.2 - 6305.11) <397782CB-2454-37D5-A10C-B992A4E1D439> /Library/QuickTime/AppleIntermediateCodec.component/Contents/MacOS/AppleInterme diateCodec
0x13070000 - 0x130c4fff com.apple.AppleVAFramework (5.0.27 - 5.0.27) <68D53493-CC1E-3036-BF67-B2A0F6E1A905> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
0x130ce000 - 0x131d6ff7 com.apple.QuickTimeImporters.component (7.7.3 - 2826.19) <5E03E68C-F8BB-3637-8BF7-5D0DA371DB26> /System/Library/QuickTime/QuickTimeImporters.component/Contents/MacOS/QuickTime Importers
0x13210000 - 0x132c4ff7 com.apple.QuickTimeMPEG4.component (7.7.3 - 2826.19) <4164D9D2-AAEA-3B01-8BD0-96C359E7E7E5> /System/Library/QuickTime/QuickTimeMPEG4.component/Contents/MacOS/QuickTimeMPEG 4
0x132e8000 - 0x132ffff4 com.apple.CoreMediaAuthoring (2.2 - 947) <958EE809-D21F-3C88-8D87-B3A5E4C3FCA6> /System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/CoreM ediaAuthoring
0x13315000 - 0x13684fff com.apple.MediaToolbox (1.0 - 1273.54) <46C11BBD-7F31-3227-9441-6087FAA3B477> /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox
0x1371a000 - 0x13b3ffe3 com.apple.VideoToolbox (1.0 - 1273.54) <63E19724-B43E-3552-8D1F-87D0688DF593> /System/Library/Frameworks/VideoToolbox.framework/Versions/A/VideoToolbox
0x13b8d000 - 0x13c9dfed com.apple.MediaControlSender (2.0 - 200.34.4) <48A88743-4EB7-364B-968F-43C17FFCEB97> /System/Library/PrivateFrameworks/MediaControlSender.framework/Versions/A/Media ControlSender
0x13cd0000 - 0x13d02ffb com.apple.CoreAVCHD (5.7.0 - 5700.4.3) <30CF0E7B-3511-318F-AC31-06C29EDC111E> /System/Library/PrivateFrameworks/CoreAVCHD.framework/Versions/A/CoreAVCHD
0x13d0c000 - 0x13d11fff com.apple.MediaAccessibility (1.0 - 43) <1CC2B661-146A-3FF3-B843-508F611F7B4B> /System/Library/Frameworks/MediaAccessibility.framework/Versions/A/MediaAccessi bility
0x13d1c000 - 0x13d3bff9 com.apple.framework.Apple80211 (9.4 - 940.60) <8CCF54EE-F3CA-38B3-BD61-DDBF99E37FCB> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
0x13d46000 - 0x13d4ffff com.apple.AppleSRP (5.0 - 1) <6B946F4B-7DC4-3E82-BF2C-BE0930E3CF47> /System/Library/PrivateFrameworks/AppleSRP.framework/Versions/A/AppleSRP
0x13d56000 - 0x13dbcffb com.apple.CoreUtils (2.0 - 200.34.4) <F14AAB3C-1C8A-37D7-85BE-76646F9F6098> /System/Library/PrivateFrameworks/CoreUtils.framework/Versions/A/CoreUtils
0x13de3000 - 0x13e4affc com.apple.framework.CoreWLAN (4.3.3 - 433.48) <223A367D-1ADE-3CEA-8FE6-ACF3C1FFAB94> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
0x13e79000 - 0x13ea4ff7 libpcap.A.dylib (42) <66FBEAD3-FE91-3A89-8706-FB95229068AC> /usr/lib/libpcap.A.dylib
0x13eb0000 - 0x13f1aff7 com.apple.framework.CoreWiFi (2.0 - 200.21.1) <13EE6C12-B981-3132-864A-D493B91AE37E> /System/Library/Frameworks/CoreWiFi.framework/Versions/A/CoreWiFi
0x13f58000 - 0x13f71ff2 com.apple.applepixletvideo (1.2.31 - 1.2d31) <3691A649-1F8F-3C0A-89F4-5C2DD4E38EEC> /System/Library/QuickTime/ApplePixletVideo.component/Contents/MacOS/ApplePixlet Video
0x64b00000 - 0x64b05ff7 com.apple.print.framework.Print (9.0 - 260) <A6C465F6-C5D1-353A-9F33-19B9CEDBBC2A> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x8fe0e000 - 0x8fe40417 dyld (239.4) <FF5ED937-CC28-3FEF-BCAF-750B1CDBAE36> /usr/lib/dyld
0xfa100000 - 0xfa15cffa com.apple.print.framework.PrintCore (9.0 - 428) <3E248391-2669-328B-B84F-8763FE8E92BB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 1
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 752
thread_create: 1
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=164.6M resident=94.8M(58%) swapped_out_or_unallocated=69.8M(42%)
Writable regions: Total=116.7M written=6384K(5%) resident=29.0M(25%) swapped_out=0K(0%) unallocated=87.7M(75%)
REGION TYPE VIRTUAL
=========== =======
ATS (font support) 32.9M
ATS (font support) (reserved) 4K reserved VM address space (unallocated)
CG backing stores 1108K
CG shared images 184K
CoreGraphics 4K
Kernel Alloc Once 4K
MALLOC 42.4M
MALLOC (admin) 48K
Memory Tag 242 12K
Memory Tag 249 156K
Stack 65.6M
VM_ALLOCATE 16.4M
__DATA 16.5M
__IMAGE 528K
__IMPORT 124K
__LINKEDIT 32.9M
__OBJC 1932K
__PAGEZERO 4K
__TEXT 131.8M
__UNICODE 544K
mapped file 50.6M
shared memory 4K
=========== =======
TOTAL 393.7M
TOTAL, minus reserved VM space 393.7M
Model: iMac12,2, BootROM IM121.0047.B1F, 4 processors, Intel Core i5, 3.1 GHz, 12 GB, SMC 1.72f1
Graphics: AMD Radeon HD 6970M, AMD Radeon HD 6970M, PCIe, 1024 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x0000, 0x484D54333531533641465238432D48392020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020
Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1333 MHz, 0x0000, 0x484D54333531533641465238432D48392020
Memory Module: BANK 1/DIMM1, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.74.0-P2P
Bluetooth: Version 4.2.6f1 14216, 3 services, 23 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: WDC WD1001FALS-403AA0, 1 TB
Serial ATA Device: HL-DT-STDVDRW GA32N
USB Device: Hub
USB Device: Internal Memory Card Reader
USB Device: IR Receiver
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: EPSON Scanner
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: iMac, Apple Inc., 22.1
I have Maverick OS 10.9.2 . I tried to re-install the software but it continues to crash anyway. I tried it on Mac Pro (Maverick as well) and it works fine on it. Any ideas what's wrong with it?I have an Epson photo scanner and have found the Image Capture app to work far better...go to Finder > Applications > Image Capture. Also see http://support.apple.com/kb/HT4505
-
I can no longer open MS Word. How to restore?
Hi,
A while ago, maybe a year, I purchased Microsoft Office for Mac. I got Word, Excel and a few other things. I used Word fairly frequently to read .docs. I noticed a couple of months ago I can no longer open Word. I always get an error box 'Microsoft Word cannot be opened because of a problem.' Doesn't say what problem is. My guess is I accidentally deleted something critical to opening and using Word.
I would like to re-install the software. The problem is I can't find the MS Office discs. I do not know if I purchased discs or a download. I know that I purchased it but can't remember how and don't seem to have any evidence.
Excel opens and works fine. And I see the Word icon in my 'Applications'. But won't open.
Is there some way I can find out how I purchased this thru Apple and get a back-up download or something? Is there some registration number or proof of purchase attached to a file on my computer I can use to get a replacement download?
Would/Could I have purchased this as part of a larger purchase -- it's not part of the Snow Leopard Box Set is it? Does not seem to be.
Thanks.Phinney wrote:
I know that I purchased it but can't remember how and don't seem to have any evidence.
Check your credit card(s) invoices. You need to keep them for more than 1 year anyway, for tax purposes. You probably can access them on-line.
Is there some way I can find out how I purchased this thru Apple
You're begging the question -- did you purchase it from Apple? Not particularly likely. -
The application called VirusScan that comes preloaded on the macbook will no longer open, claiming that it is corrupt and that I must reinstall it. After looking in the app store it does not appear that said application is available for re-downloading. Is there a special, non-app store place where I am to go for this?
Also, I installed MacKeeper about two-three months ago and am questioning its performance. Looking for input as to whether or not this application helps or hinders my system.I'll back up Csound on the MacKeeper thing. In fact, I actually wrote the following about it:
http://www.reedcorner.net/news.php/?p=245
Remove is ASAP. Do not use the provided uninstalled, as there are widespread reports of pop-ups advertising MacKeeper on your system after incompletely removing it. Try this:
http://applehelpwriter.com/2011/09/21/how-to-uninstall-mackeeper-malware/
As for VirusScan, Barney is right on the money that it does not come preinstalled on any Mac shipped new from Apple. However you have gotten it, your best bet is removing it. See my Mac Malware Guide for more information that will help you understand and avoid Mac malware without relying on anti-virus software.
http://www.reedcorner.net/guides/macvirus
(Note that my pages contain links to other pages that promote my services, and this should not be taken as an endorsement of my services by Apple.) -
I have the ipod classic and recently I updated Windows 8 to 8.1
since that time I can no longer open iTunes, meaning I cannot add any music to the ipod.
i have googeled the issue and got the 'uninstall-download latest software from Apple download' but it does not help
I allways get the message 'there is a problem with the program, windows will close the program now and check for a solution'Windows 8.1 is still a preview release and hence is not supported. You may well need to wait for the full release and for Apple to either update iTunes for compatibility or Microsoft to fix the issues on their end. One rather strange suggestion in another thread here advised reinstalling or updating Flash Player, so you might give that a try. Additional suggestions can be found here:
http://answers.microsoft.com/en-us/windows/forum/windows8_1_pr-windows_install/i tunes-11-crashes-in-windows-81/1a4be716-7544-4156-b67e-3124c51bbcde
Regards. -
Since installing 10.5, Itunes will no longer open automatically when I connect my Iphone or insert a CD. Nor will it, when I insert a CD, recognize the CD unless I close Itunes and open it again. Any ideas?
Purchase the Snow Leopard install DVD from Apple to install 10.6
After that uodate to 10.6.8 using Software Update -
My ITunes will no longer open -- I get an 2 errors: "AVFOUNDATIONCF.DLL" missing and Windows error 7 (126#. I've tried reloading version 10.07.0.21 & older version from this past June but same, same, same. I'm using Windows 7 - 64 bit:#
The feature you are trying to use is on a network resource that is unavaliable. - Then: The file 'C:ProgramData\Apple\Installer Cashe\Apple Software update 2.1.3.127 is not a valid installation package for the product Apple Software Update. Try to find the installation package 'Apple Software Update.msi' in a folder from which you can install the Apple Software Update
1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install using an iTunesSetup.exe (or iTunes64Setup.exe) downloaded from the Apple Website:
http://www.apple.com/itunes/download/
Does it go through properly this time? If so, do you still get the 7? -
Hi there,
I have installed the newer version of iTunes, and it will no longer open when I click on the desktop icon, or use the Start/Programs/iTunes/iTunes. All I see is the hourglass for about 2 seconds, and then nothing. I have uninstalled and re-installed many times.
I have also read thru some articles here and have tried:
Go to My Computer\Tools\Folder Options\View and then choose "View All Hidden Files". Click OK. In My Computer, go to these files- local disk C:\documents and settings\all users\application data\apple computer\itunes\sc info and inside that is a file called SC Info.sidb and delete that. Check back to see if it opens after you complete that.
Still nothing works
I have disabled both Spyware and Sygate Firewalls ~ still nothing. I am unable download any music to my iPod at this time.
If you could offer some other suggestions, I would really appreciate it ~ or even if I could re-install the original version of iTunes, but don't know where this could be found.
Thanks
Windows XPHi, I've just managed to solve the same problem on my PC running WindowXP. As a clarification: I do NOT have Norton Security etc. or Norton Anti-Virus etc. installed; my search on these forums have revealed that there are problems associated with the above progs. In any case, a summary of the problem:
*Installed the iTunes package which came on disc for my iPod nano. Upgraded/Downloaded etc, etc, per instructions.
*Upgraded to iTunes 6.0.4.
* Launched upgraded iTunes. It worked. I was happy. I fiddle around with my new, fancy gadget.
* I go to work and then return. Attempted to launch iTunes. It didn't work. Fiddled around with running programs. iTunes suddenly came to life. I was happy.
* I shutdown iTunes.
*Attempted to launch iTunes again, didn't work - mouse shows 'busy' animation with hourglass then resumes; iTunes doesn't start-up. I was unhappy.
*Attempted to launch quicktime, same result - doesn't start-up. I was puzzled.
*deleted the SC info.sidb file as you have done, attempted to launch iTunes and quicktime, unsuccessful. I was unhappy.
Solution (at least, for me)
* I decided to risk utterly destroying my computer.
* Uninstalled quicktime.
* Downloaded and installed quicktime standalone.
* Rebooted.
* Tested quicktime - launched, and was working.
* Attempted to launch iTunes - no-go.
* I scream "you shall not defeat me!"
* Via control panel->Add/Remove Programs, I uninstalled iTunes.
* Rebooted per on-screen instructions.
* Reinstalled iTunes 6.0.4.
* Attempted to launch iTunes - launched successfully. I sighed in utter, complete relief.
Some oddities with my install: I didn't select iTunes as the default player for my music files, I don't quite know how this changes things; I suspect it doesn't.
Anyway, I rebooted about 3-4 times to test if iTunes would continue launching. It seems to be working fine. Knowing how fragile software is, however, it's bound to fall apart again. Or maybe I'm being pessimistic.
Windows XP Pro
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