Software not communicating with ipod

So, now that I got one problem fixed another one pops up! I finally got through the installation process without a error message popping up, I get to itunes, and I get a message that says: The software required for communicating with the ipod is not installed correctly, please reinstall itunes to install the ipods software. I've installed and reinstalled the software about eight times now, and i think that the software should have been installed by now. Any hints? Can anyone help me?

The software required for communicating with the ipod is not installed correctly, please reinstall itunes to install the ipods software.
That one's very rare nowadays. On modern versions of iTunes it usually indicates a snarlup in the access control lists (ACLs) on certain registry entries relating to the iPod Service.
The most recent time I saw this hitting someone, we got past it by applying the procedure from the following weblog entry:
[Solving setup errors by using the SubInACL tool to repair file and registry permissions|http://blogs.msdn.com/astebner/archive/2006/09/04/solving-setup-err ors-by-using-the-subinacl-tool-to-repair-file-and-registry-permissions.aspx]
NB: when editing the reset.cmd file in Notepad (changing the YOURUSERNAME item), be sure that each of the nine lines of the script starts on a new line in Notepad. (If they get smooshed up together on a single line, the subinacl command won't work.)

Similar Messages

The software for communicating with ipod is not installed correctly..

Everything used to work fine on my laptop. I'm fairly sure it was after I had uninstalled Zune crap from my laptop when my iTunes started messing up and saying "the software for communicating with ipod is not installed correctly".
I've searched the whole internet front to back about this error and most things I find are from 2005'ish. I've tried changing the registry permissions, reinstalling itunes, clearing out everything that has to do with itunes, doing all the msconfig things, manually starting the ipodservice.exe.
I still cannot figure it out and I've had this error for like 3 months. Only thing that I notice that MIGHT be odd is that I'll have ipodservice.exe running (from System) and when I open iTunes another ipodservice.exe will open (from my username) and then close after a few seconds and then I plug my ipod up and bam, the error from above comes up. Anyone have any clue? Like I said everything worked fine at one point!
Thanks!

Another thing is that iPod Touch shows up fine...I've tried every other ipod from older 4gig Nanos to 120gb Classics and none of them work..this is really annoying!

My new IPOD "the software for communicating with ipod is not installed pro"

The message "the software for communicating with ipod is not installed properly keeps on showing up no matter what I do.
I have removed the program several times and reinstalled it several times. I have updated my windows. I have tried just about evertying. I have wasted several hours on this ipod, I am about to return it and be over with it..
I have even went to the homesite to download the updates and the newest version of ipod manager.
My ipod charges from the USB port but I think it is recognising it as a seperate drive.
I dont know what else to do.

Welcome to Apple Discussions.
Are you using Fast User Switching in Windows XP? If so, logout the other users first.
Check this: iPod shows up in Windows Explorer but not in iTunes, iPod Service Error or Please reinstall iTunes

Software for communicating with ipod not installed correctly?

I cant download the new itunes 11.0.1 as keeps coming up with invalid or corrupt signature. So downloaded it onto another laptop and then copied it over. When opening it comes up with the following message "the software required for communicating with ipods and mobile phones was not installed correctly, it asked if you want itunes to repair it and when you say yes it doesnt repair. Tells me to re-install itunes which i cant do. Any ideas?

Another thing is that iPod Touch shows up fine...I've tried every other ipod from older 4gig Nanos to 120gb Classics and none of them work..this is really annoying!

ITunes 9 install problem: software for communicating with ipods not install

I downloaded and installed the update for iTunes 9 via apple software updater last night, and when I started iTunes I got the error "The software required for communicating with iPods and Mobile phones was not installed correctly. Do you want iTunes to try to repair this for you?" I click yes, and it says it couldn't fix the problem.
I followed the instructions here (http://support.apple.com/kb/HT1923) to completely uninstall itunes and quicktime and all supporting components, including mobileme and bonjour and then reinstalled iTunes9 using the setup file downloaded from apple.com. Still no luck! I get the same error when I start iTunes.
any suggestions? Help! Should I go back to the older version of iTunes?
btw, when I uninstalled iTunes, I kept my library files and two plugins around: last.fm scrobbler and mmkeys. Does this matter? I don't think so: I tried removing the plugins and I still got the same error.
I'm running Vista 64bit, and I used the 64 bit installer.

For those using Windows 7 64-bit, I also experienced this frustrating installation error. However, tonight, I was finally able to install iTunes 9 without getting the communication message by setting the compatibility tab under the properties tab of the installer to the following settings:
- check "run this program in compatibility mode for Windows Vista Service Pack 2"
- check "run this program as an administrator"
- launch the installer by right-clicking and selecting "run as administrator"
After selecting those options and also uninstalling iTunes and the Apple Mobile Device Support, iTunes 9 finally installed without any glitches on my Windows 7 OS.
Unfortunately, I don't have any advice for Vista users except for the already posted recommendation to use the 32-bit installer.
Message was edited by: Peter Lee

Software for communicating with ipod is not installed properly error msg

after trying to install my ipod nano for the first time the error msg came up saying that the software for communicating with the ipod had not been installed correctly and needed to be reinstalled. I have tried deleting and reinstalling the itunes and ipod software and followed the trouble shooting steps from the web page but every time i plug my ipod in after reinstalling the same message comes up. when i try to use the updater a "service error" comes up and apart from restore i have also tried the five r's can someone please help me
hp pavilion a320a Windows XP
hp pavilion a320a Windows XP
hp pavilion a320a Windows XP

See these for the iPod service error.
iPod service error.
Fast user switching in Windows XP is not supported.

Not communicating with ipod nano

I have installed and reinstalled and cleaned up and still cannot get the software to recognise my ipod nano! I keep receiving the message "the software required to communicate with your ipod is not installed correcly. re-install software". i have now carried out this instruction and worked through the online apple guidance and connot get this to work. Please help as I cannot think what to do next. Thank you for taking time to read and hope you can help.

Try disabling fast user switching:
Click Start, click Control Panel
Open up "User Accounts"
Click "Change the way users log on or off"
Remove the check mark from "enable fast user switching"
Click "apply"
Restart your computer
Log on to your user
Try to connect your iPod and launch iTunes
If this doesn't fix it, go through the steps in this article:
http://docs.info.apple.com/article.html?artnum=93716
Best wishes,
CG

TS1717 Having trouble running iTunes version 11.0.2 on a Dell Laptop running Windows 7 Professional Service Pack 1. Keep getting an error message "the software required for communicating with iPods and mobile phones was not installed correctly..." reinst

Having trouble when I launch iTunes (version 11.0.2) on my Dell Laptop running Windows 7 Professional (service pack 1). I get an error message indicating software required to communicate with iPod and mobile phones was not installed correctly. Do you want iTunes to try to repair this for you? I normally respond with OK and it immediately tells me "could not be repaired. Please reinstall iTunes..." I have done this a number of times to no avail.

I also notice Quicktime is not getting installed at all.
That one is normal nowadays (ever since the iTunes versions 10.5.x).
The software required for communicating with iPods and mobile phones was not installed correctly. Do you want iTunes to try to repair this for you?
Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

I connected my iPod to my PC and got a message 'The software for communicating with the iPod is not installed correctly.

I connected my iPod to my PC and received a message box that read "The software for communicating with the iPod is not installed correctly. Please reinstall the iPod's software." Not sure what I need to do. I did uninstall all of my iTunes and related software components and then reinstalled the latest version of iTunes but that did not correct the problem and I now can't access my iTunes library at all.

Another thing is that iPod Touch shows up fine...I've tried every other ipod from older 4gig Nanos to 120gb Classics and none of them work..this is really annoying!

Error message: "the software required for communicating with Ipods and mobile phones was not installed correctly....

2 error messages when opening itunes: "The software required for communicating with Ipods and mobile phones was not installed correctly. Do you want Itunes to repair this for you?" When clicking yes another message indicates not able to remove services. Another message is: "Service (ipod service) could not be installed. Verify that you have sufficient privileges to install system sources." I've uninstalled all Apple services (itunes, quicktime, apple software update, apple mobiles devices support, bonjour and apple application support and reinstalled itunes/quicktime - no change in error messages. I cannot burn CDs using Itunes. This all seemed to happen when I updated itunes to version 10. I have a Windows 7 64-bit operating system on a Dell Inspiron Zino HD; the Itunes software is also 64 bit.

See the second box of Troubleshooting issues with iTunes for Windows updates.
tt2

The software required to communicated with iPods was not installed properly

Upon connecting my iPod to iTunes I get this message: "The software required for communicating with iPods and mobile phones was not installed correctly. Do you want iTunes to try to repair this for you?"
Upon answering YES, iTunes shows an iPhone indicator in the upper right corner (even though a phone is not connected); but upon connecting the iPod, nothing happens.
So.......I try reinstalling iTunes as a REPAIR and get this message: "The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternative path to a folder containing the installation package "iTunes64msi" in the box below.
Use Source:
C:\Users\User\AppData|Local|Apple Software
How can i fix this and not lose my 10,00 plus iTunes Library?
Thanks for any help.

"The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternative path to a folder containing the installation package "iTunes64msi"
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Software required for communicating with iPods not installed correctly

I am trying to do a new iTunes install version 10.6.1 on a Windows 7 64 bit machine. Everything goes smoothly and I get a message saying it installed correctly however, upon starting iTunes I get the following error:
The software required for communicating with iPods and mobile phones was not installed correctly. Do you want iTunes to try to repair this for you?
I have uninstalled it following the directions, reinstalled it by running as administrator, etc. still the same message. I also notice Quicktime is not getting installed at all.
Please advise.
Thanks in advance.

I also notice Quicktime is not getting installed at all.
That one is normal nowadays (ever since the iTunes versions 10.5.x).
The software required for communicating with iPods and mobile phones was not installed correctly. Do you want iTunes to try to repair this for you?
Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

The software required for communicating with ipod and mobile phones was not installed correctly

ok i've seen this in several threads and haven't found one with an anwser. the software required for communicating with ipod and mobile phones was not installed correctly. of course when you tell it to repair it does not. this has happened several times now and only cure i have found is uninstalling itunes and reinstalling. works for maybe a few weeks then does the same thing and i start all over again with uninstall and reinstall. i tunes version 10.4.1.10 64 bit running on windows 7 64 bit and trying to sync with Iphone 3gs - so anyone have a fix for this or am i stuck reinstalling itunes every few weeks???

"The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternative path to a folder containing the installation package "iTunes64msi"
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

IPod not communicating with iTunes

When I open iTunes a dialog box pops up saying "The software required for communicating with iPods and mobile phones was not installed correctly. Do you want iTunes to try to repair this for you?" To which I answer yes, click the "Continue" button and wait....iTunes then opens up and another dialog box opens saying the same thing "The software required for communicating with iPods and mobile phones was not installed correctly. Please uninstall and reinstall iTunes" Tried this a couple of times but no success. And as instructed removed all the other apple programs as well (bonjour etc) Any help or ideas??? Its a gen 2 ipod nano

hi eddie!
The software required for communicating with the iPod is not installed correctly. Please reinstall iTunes to install the iPod's software." I have uninstalled and reinstalled all software several times to no avail. I also tried many of the diagnostics on the Apple troubleshooting section website, but it still doesn't work.
i'm just making sure that i know what you've tried already, before we try working through some of the exotic causes of this error message.
it sounds like you've seen this document:
iPod shows up in Windows but not in iTunes
... have you also checked up on this possibility?
iPod for Windows: Fast user switching in Windows XP is not supported
love, b

When I click on itunes, it tells me that thesoftware required for communicating with ipods and mobil phones was not installed properly. I have not changed anything on my computer so I'm not sure what I should do? Help

Help, When I click on itunes on my computer it tells me that the software required for communicating with ipods and mobil phone was not installed properly. I havent' changed anything. Does anyone know what I should do? Thanks

See the second box of Troubleshooting issues with iTunes for Windows updates.
tt2

Software not communicating with ipod

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