SOFTWARE PROBLEM HELP!!!

HELLO,
THIS IS A HUGE PROBLEM AS MY PHONE IS SO IMPORTANT TO ME AND I USE IT FOR EVERYDAY LIFE
I HAVE RESENTLY HAD MY PHONE GO MISSING AND THEN RETURNED TO ME BY SOMEONE THAT CONTACTED ME AS I HAVE MY CONACT IN THE BACK OF MY CASE. BUT MEAN WHILE I HAVE BEEN HACKED AND THERE HAS BEEN A ILLEGAL UPDATE PUT ON TO MY PHONE!!!?
IM NOT SURE WHAT IT IS!
I WAS ON iOS 6.1.3 AND NOW IT DOESNT LOOK ANYTHING LIKE THAT!
ANYWAY, MY PHONE DOES THE HOLD LANGUAGE > REGIUN > WIFI AND THEN STOPS AND SAYS 'this devise is not registered as part of the iPhone Developer Program. <br/><br/>If you are a member of the program, please register your device in the @@url@@'
WHAT DOES THIS MEAN?!?!?!?!
AND MY PHONE WONT CONNECT TO ITUNES THIS ALSO SAY BASICALLY THE SAME...
I NEED HELP AS SOON AS POSSIBLE! I DONT KNOW WHAT TO DO AND IM IN A STATE, ANYONE KNOW OF ANY WAY TO GET IT BACK TO THE WAY IT WAS?!?!

1. Please turn off your caps lock and stope SHOUTING at us.
2. Try restoring your phone in iTunes - see the support articles below.
3. If your phone was hacked and jailbroken, restoring may not work. In that case, replacement is your only option.
iOS: Unable to update or restore
iTunes: Restoring iOS software

Similar Messages

Need Help...Do I have The mother of all itunes software problems???

I am in desperate need of help. I have fried three new ipod touches in two days. I Purchased a new 32GB 2d Gen ipod touch on Mon. 11/24. Worked okay till Friday 11/28. When I tried to sync with new additions, a warning came up “the ipod could not be updated, an unknown error occurred (9)” That was followed by a windows vista windows warning “USB device not recognized”
When I disconnected the touch I found that it could not be started. Tried a forced restore pressing the sleep switch and the home button together. That did not work.
Brought the touch to my apple store genius bar on Saturday and they too couldn’t get it to work. They switched out the ipod with a new one. Brought the new one home connected it and it received the new ipod touch software download okay. But when it tried to sync the same problem repeated…the two pop up warnings as before and a second dead ipod!
I then synced my ipod classic with no problems, so it appears the itunes software is okay. I’ve scheduled another appointment with the local apple store genius bar again.
When I took the new fried touch back to the Apple genius bar, it was switched out again. It was activated (by the initial step ipod touch software download on their computer.
I brought my laptop with me so we could test the syncing. The syncing proceeded initially for several minutes, and then the dreaded pop up warnings appeared
“the ipod could not be updated, an unknown error occurred (9)” That was followed by a windows vista warning “USB device not recognized”
The new replacement ipod touch was also fried.
The tech gave me yet another new ipod touch. He had never encountered such a problem and advised me delete and reinstall itunes and call the APL CARE 800 support number and go over the problem with one of their techs who have a broad range of experience in dealing with possible PC related issues.
As my other ipod has no problem syncing from the same laptop (Dell Inspiron 1520 using Vista) I am wondering if the problem might be a corrupted Itunes software problem that affects only the touch and not the ipod classics.
Has anyone heard of a bad itunes software related problem? I googled this and could find no info. Thanks for your help!

If you click View, Show Sidebar you will see the other libraries under Shared in the left hand column. Click on the Library you want and you can expand it to select Music, Movies etc. Select whatever items you want and click import if you want to move them to your Library.
You will have to have all computers authorised with the relevant Apple ID's
Store > Authorise this computer...
This is separate from the Home Sharing username and password and is to allow playing of DRM Movies, TV shows etc from the other computer.
If both Computers use the same apple id this step is not required.

HT4623 my iphone 5 is not getting audio during calls, im not hearing anything unless i put it on speaker. Can you help me is this a software problem its very annoying for every call i dial or recieve i have to put on speaker. Please help me apple please.

my iphone 5 is not getting audio during calls, im not hearing anything unless i put it on speaker. Can you help me is this a software problem its very annoying for every call i dial or recieve i have to put on speaker. Please help me apple please.

There's a whole lot to read in your post, and frankly I have not read it all.
Having said that, this troubleshooting guide should help:
http://support.apple.com/kb/TS1538
In particular, pay attention to the mobile device support sections near the bottom, assuming you have already done the items above it.

Start up problems help!!!

hey
so my ibook g3 was beginning to have problems. many programs such as ichat,safari or adium would shut down and error messages would come up saying it closed ect. so i decide to restart since it usally solves the problem but this time it didnt. so i go and restart the login window pops up i log in and the black command promt like screen pops up its darwin ask me to log in ect and i have to use coding and im not familar with the coding so i dont know what to do im getting kinda mad since ihave many papers due this week since im graduating highschool i just want to get it back up and dont want to resort to buying a new machine so please post info or help me thanks

Whenever something starts going wrong with the computer I suggest you first boot from the installer disk, run Disk Utility and repair the preferences on your computer and verify (and repair if necessary) the drive. You can also repair preferences from DU on your main drive while booted, but to properly verify and repair your drive you have to run it from a drive other than the boot drive. A limited repair is also performed as part of a Safe Mode boot.
[Resolve startup issues and perform disk maintenance with Disk Utility and fsck|http://docs.info.apple.com/article.html?artnum=106214]
[Using Disk Utility in Mac OS X 10.4.3 or later|http://docs.info.apple.com/article.html?artnum=302672]
[Disk Utility's Repair Disk Permissions|http://docs.info.apple.com/article.html?artnum=25751]
If safe mode won't boot you can try using single user mode and then run fsk:
[Mac OS X: How to start up in single-user or verbose mode|http://support.apple.com/kb/HT1492]
After that you're looking at getting [Diskwarrior|http://www.alsoft.com/DiskWarrior> to try and repair directory, and then maybe [Data Rescue II|http://www.prosofteng.com/products/data_rescue.php] or [FileSalvage|http://subrosasoft.com/OSXSoftware/index.php?mainpage=product_info&productsid=1]. The two latter ones have free trial versions that let you see if the software will help before you decide to buy but you have to have an empty hard drive to dump the results. Diskwarrior does repair in-situ.
However, if you're getting a boot error perhaps you can paste some of the message here because it may be that something else (potentially simple like a single missing file) may be wrong and would save you the $100-$200 of all the software purchases.

Kernel panic but software problem

Kernel panic (the "You have to restart your computer" message at startup) is said to come from hardware problems but this seems to be a software problem - maybe somebody can help me!
It started slowly with the fans coming on more often than ususally. Then, I had some kernel panics at startup, usually after two or three false stars, the system would load. Hardware Test said everything was OK, Disc Utility corrected a few permission errors, but the problem persisted. I tried everything: Disconnecting everything, removing PCI card, you name it, nothing helped.
Only thing that did help was start over. "Archive and install" was not good enough, I had to start from zero. Which means that all my iTunes library and all the rest waas lost. Made a disc image on an external HD and went for it.
After that, I upgraded to 10.4.11 and tried the migration assistant. Left some of the programs out from the old installation, but took my Documents folder with me. Imported my iTunes library and iPhoto pictures. Until then, everything was perfect. After that point, the fan started its strange behavior again, and today guess what: You have to restart your c.!
So it must have to do with the programs and data that I imported, and not hardware. Have no idea though - anyone run into similar problems?
Apart from standard apps, the only thing I use is Cubase but I haven´t touched it for a long time.

Hi, thanks for your reply! I am now trying to rebuild everything using 10.4.7 ... seems the driver for the audio card (m-audio) was at least causing problems. I´ll see if it was the only one. I did the system updates whenever they popped up in software update but there wasn´t even a driver available for 10.4.11.
If that´s not it, I´ll try to use your tips! Thank you!

MBP 2011 GPU failure or software problem?

Hello there,
since Januari 1, 2015 my Macbook Pro 15" (purchased in 2011) is having major problems! How things started:
I was just watching a movie on Netflix, pauzed it, went to the toilet and when I came back my MBP had a black screen. I could hear the fans working (when I pressed my head against the keyboard) but it did not respond to anything. All I could do was a hard reboot.
After reboot I got the Apple logo, but the screen looked not as smooth as before. When I looked closer I saw very thin, horizontal lines (color pink/brown?) across the entire screen. These lines were not perfect. They had a small break in the middle. After the Apple screen I got different results:
- White/Grey or maybe very pale blue-ish screen -> Does nothing behind this
-----> This is also the most frequent result of a boot
- Normal blue screen -> Checkered screen -> Back to the blue screen to end with a Kernel Panic screen
Since a few days I can "normally" boot again but it crashes after a while. I don't know what the trigger is. It may be coincidence but it always crashed when I tried to go on the internet or used an application wich used the airport (also used a cable). Maybe important to mention is that this "normal" boot happens after the "checkered" screen mentioned above.
-----> The "crash" in this normal boot happens like this:
- Total freeze of the MBP
- Crashes on a black screen (like I had before)
- Crashes on a dark blue/purple(?) screen -> This is also the most frequent crash after a "normal" boot and happens faster and faster.
Safe boot: Sometimes a normal screen but most of the time a screen with pink, very low resolution bands (vertical) across the screen.
When I tried searching for solutions on the internet I immediately came across this:
http://www.mbp2011.com/
The screens show exactly what I'm experiencing. The culprit in this case: GPU failure.
BUT, isn't it strange I don't have any glitching (apart from the boot in safe mode, the Apple Logo and the checkered screen) or distortion on my screen, that it sometimes has a clear screen, like nothing is wrong? Unlike many of the people with the GPU failure, I CAN boot the MBP with a normal screen, only it isn't very stable and it is only occasionally.
Things I've done so far:
1. Reinstall OS X (10.6.7) from the original installation disc.
2. I have tried NVRAM and PRAM (cmd+option+P+R), no change.
3. Verbose-mode (cmd+V). (the last thing I could see was something about the Airport) I did this 2 times. First time it crashed on a black screen after the Verbose-mode. Second time it got stuck on the grey screen.
4. Single-user Mode (cmd+S). Everything looked fine, no errors on hard disk.
5. Start in Safe Mode. (Shift). The bar doesn't load until the end but it boots in safe mode, but with the pink bars on the screen
6. Re-apply of thermal paste on GPU
The programmer at our work has over 30 years of experience with Apple and has never seen something like this. He also doesn't understand why it would be a hardware failure, because the glitches are "symmetrical", it can boot "normally" and he can't find anything wrong with it. He is now looking for something in the software wich may cause the MBP to crash. Could it just be a software problem? As I said before: It could be a coincidence but the crashes (after a "normal" boot) always appeared after trying to connect to the internet, using the internet or using an application that uses the internet (like the App Store -> I was trying to download Yosemite, it crashed around 70% of the download). And in Verbose mode the last line said something about the Airport and then it crashed.
My MBP is a Macbook Pro 15" (bought in July 2011), 2 GHz Intel Core i7, 4 GB 1333 MHz DD3
AMD Radeon HD 6490M, Part nr. MC721FN/A.
I am running Snow Leopard OS X 10.6.8
I spent the last two weeks on the internet to understand that if it is indeed the GPU that is failing, the replacement of the entire Logic Board is necessary, wich is VERY expensive... This cost would be more or less ok for me, but I read about failing after replacement, a LOT. Why would I pay so much money for a repair that only lasts just over 90 days? That is ridiculous!
Sorry for spelling/grammar mistakes, English isn't my first language and really thank you in advance. This MBP is impossible to replace (no money...) so I hope someone can help me.
Ask away if I did not provide any information that is necessary for troubleshooting.

Anyone?

Windows xp pro stalls - blank screen- hardware or software problem?

Hi Guys,
My system is about one month old and has been awesome in performance and graphics.
Suddenly it (windows xp pro) stalls after flashing the windows loading screen and it goes blank. Looks like a software problem?
I am posting on this forum because when I check cmos, no hard drives are registered.
I can't get into safe mode, can't get past the administrator/user screen because no mouse operates here and can't select icons with the keyboard.(No admin passwords were set up anyway)
Booting from CD, repair console doesn't work because it can't find any hard drive.
Reluctant to do a complete reinstall because of precious stuff on the hard drive.
Using f8, "last known good..." just gives the same blank screen.
Using floppy boot, no other drives are recognized.
If my root directory has been wiped out by a virus or something, how come it gets past post and starts to load windows? If it's merely the graphics driver or similar not loading, how come the cmos shows no hard drive?
Is this a hardware or software problem? Any help much appreciated.

THE ANSWER !!
Hi Guys,
I finally got to talk to the guy who set up this system and he said that it is normal for RAID drives not to show on BIOS/CMOS. 'Think of it like a vrtual drive' he said. When the black and white initialization screen shows something like: 'Nividia Stripe-healthy'...then THAT is the hard-drive.
He said that as long as Windows was getting to the loading screen, that means that the computer itself was functioning okay, so don't worry about BIOS, the problem is a file corruption in windows, or virus etc.
Also he said that when trying to use recovery console or reinstall windows, because the system can only read the RAID drives through a SCSI interface, you have to load the Nvidia SCSI drivers from floppy by pressing f6 when asked to at the bottom of the pale blue screen (from Windows cd boot), before trying to do anything with windows (or windows will just tell you it can't read the drives, as it did before with me.)
So in the end, I reinstalled windows by that method and everyting seems fine so far. YAY!
Thanks you people for being kind enough to help someone out. I really appreciate it.

White screen when computer turned on. Software problem?

I have had my macbook for about 4 months, and it spent 3 months being repared! The first time for a problem of batteries that made the computer heat too much and turn off, and the second time because when i wanted to turn the macbook on, there was only a white screen with colored vertical layers on the screen, and impossible to do anything else than to just turn it off pushing the on/off button. They changed the CPU (it took them 2 month to change it btw) and gave it back to me 5 days ago. I used it twice this week end to watch a DVD and yesterday when i tried to turn it on, i had this white screen again! I called the hot line and they told me they heard of this problem but did not know what it was. they said they could talk me through some repair procedures on the phone that might help, but i needed to pay 50 Euros for it, although the computer is under warranty, if it's on the phone since it's faster we must pay! I was pretty upset and just hanged up and called my brother who told me to press 4 keys while putting the computer on and keeping those 4 keys pressed while the computer would turn itself on 7 or 8 times. After that i let the keys go, and it worked. Now the computer is working but i don't dare turning it off in case it wouldn't turn on again. So i'd like to know if anyone have had the same problem and might have an answer for this. Apparently it's not the CPU since it's new (unless i'm really unlucky and got a broken one twice) so maybe it's a software problem?
Also since it will be the third time in 4 month i bring the computer to repair it and i have not been able to use it more than 3 weeks, i asked if i could just exchange it and have a new one, and i'm told that's not possible, there has to be a commition to decide whether they can just replace it or not. I'm very upset now and disappointed with Apple!! Does anyone know how to make this computer exchange procedure a bit faster?
Thanks for your help

Yes, i have tried that! They say the macbook has to go 4 times into repair, and twice for the same problem so that i can change it.
It is completely unbelievable. I am so disappointed with apple right now!
Thanks for the advise though

Wifi Problems-HELP!!!!!!

Got this Ipod touch 4g from my friend. Cant connect to the Wifi, I have the password. When I put it in it says Unable to connect. HELP!!!!!!!

Does the iOS device connect to other networks?
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

Nokia 5220 WHITE SCREEN PROBLEM *HELP*

hello guys ... my phone's (5220) screen has gone White ... !! i have absolutely no idea what the problem is ! i took out the battery and put it back again .. but when i turn it on ..after the nokia logo the screen goes white again !! i cant do anything except for looking at the white screen...! the phone doesnt even turn off until you take out the battery !
I tried to connect it to my PC (via data cable) but the phone does not get connected with the PC suite !! PLZ HELP ME !!

Hi ahmadace360,
Have you performed any sort of software update before this happened? There are two possible things:
1) Software problem - either by corrupt firmware or failed update.
2) Hardware problem
Fixing any of these would require you to send the phone to the Nokia Care Center.

I phone 4 works part time. In order to get it to work I have to re-boot. My sleep button is broke so I have to plug it in to start it. I can get several calls and than no connection. All settings been checked. All my research leads to a software problem.

I phone 4 , gets calls and than does not get calls. I have to re-boot to get the phone to work. I have to keep checking to see if i am getting a signal.My sleep button is broke and I am useing the accessibility mode . Also I am using Metro P.C. as my carrier. All my research leads to a software problem. How do we fix something like that. ? I could not find this problem on line so this is my last resort. I have not talked to apple either.

Hello bdewid,
The article linked below provides some useful troubleshooting steps that can help get your iPhone to consistently receive calls.
iPhone: Troubleshooting issues making or receiving calls
http://support.apple.com/kb/TS3406
Cheers,
Allen

Mac Pro - software problems

I wonder if there are any others out there who have had problems with Quad-Core Mac Pros and software problems?
Specifically, DxO image software will not launch, and Toast 8 gives loads of error messages and doesn't work either. DxO have been fairly helpful, Roxio are yet to answer my mail.
My Macbook Pro (Intel Core 2 Duo) is fine for both apps., and if I had my time again I'd have bought the same Mac Pro and saved mysel a pile of cash...
jobetim

Bud, after upgrading to 10.4.10 I am having similar issues with screen lockups. Magnification on my icons quits working and freezes up and then at time screen freezes occur. Still can't figure what is wrong, I went to re-install 10.4.10 and it won't let me, **** I can't even install 10.4.9.... So some thing is wacked somewhere, I created a new user under user switching and I had similar problems as well. First time with any major issues since I been working with Macs for the last 6 years till now....

Software problems iMac 2009

Hi, i'm hoving strenge software problems with my Mac (2009). Hen i start up i csn not klick on any item.
Sometimes wen i roboot à few times i can use my Mac properly bur most of the time i can not use any software.
I run the latest software (updating every week)...
Please can anyone help ?

Things I would try:
Reset PRAM - directions here: http://support.apple.com/kb/ht1379
If that does not work, try a different keyboard.
If that does not work, try running Disk Utility and run Disk Repair. For this you will need the OS disk. Post back if it comes to this for directions on how to do this.

Officejet j6480 sometimes not printing entire image: printer or software problem or conflict?

Dell Inspiron, windows xp-pro, version 5.1 sp 3,
software: microsoft digital image 2006
I've been using digital image (DI) for several years and have never encountered this issue before now, but my printer is new and has some features I may not entirely understand.
I've created 4 separate images for a t-shirt transfer using DI. 2 images each are set up on an 8.5 x 11 layout, landscape mode. They were "cut out" and placed on each layout for printing. On my monitor, each image is a complete image: ie, no part of either image is missing or blocked out. However, when I print the document, sometimes part of one image doesn't print. The actual printed piece looks like an object or "blank" box was placed on top of the sheet of paper before printing, printed, and then taken off the printed paper leaving no ink beneath it.
DI allows you to cut out a photo and use the cut out with no background which is what I've done. The cut out follows the line of the object, dogs head, for example. The edges are not straight as if in a frame, however when the object is selected for editing, a dotted frame does appear around the edge. More than one object can be selected at one time and there can be an overlap of these frames, but once the object is deselected the frame disappears.
What really has me baffled is that the missing part of the image is squared off on two sides, is always in the same spot on the paper, completely different documents print the same way, you can see where the edge of the missing piece printed, but very light in color, and the document does print out correctly, sometimes.
Sorry to be so long winded. I'm trying to preserve the transfer paper since it is expensive and don't want to chance an incomplete printed sheet having to discard it and start over, hoping "this time it will work!"
Does anyone have any ideas? I know it sounds like a software problem but it also sounds like a printer problem, or both.

Hello @rslade , and welcome to the HP Forums, I hope you enjoy your experience!
I see you're having problems printing in colour. I would like to help!
Do you have any issues making a colour copy, as opposed to a print?
I would suggest deleting the printer from your print system, using this document: Uninstalling the Printer Software.
Once you have deleted it, I would suggest verifying and repairing the disk permissions: About Disk Utility's Repair Disk Permissions feature.
I would also suggest running your Apple updates: OS X: Updating OS X and Mac App Store apps
After the updates, I would recommend reiadding the printer:
Installing a Mac Printer Driver Using Apple Software Update
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Device software problem

device software problem
iwant new software plz help
Solved!
Go to Solution.

You have to provide more details like your Device model no.. What exactly is your problem.., etc to get help on this Forum..

SOFTWARE PROBLEM HELP!!!

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