Software problems with the zen visio

hey,
i just got the zen vision m yesterday. very nice day.
today after finding out that the player works well i decided to upload some more music and pictures then i did yesterday, but everytime the zen media explorer hangs itself up i uninstalled all the software and then reinstalled it, but again i didn't work when it comes to the upload
i'm clueless, is this a common problem and are there any other software or a new uptdated software versions, which may help me?
i really really want that player to work, because the -2 hours i got with it were great
i got the zen m 30 gb working on windows xp home...
thanks a lot
jim
edit: it's the upload assistent who doesn't want to work anymore...
downloaded a update for the zen media explorer but nothing changed...

I use Widows XP Professional SP3 and Windows XP Professional x64 SP2 with medially .
I can't see why this matters because the problems are located at the player itself, I've got no
problems with moving files to the player or any problems with connecting the player with the computer,
I'm experiencing a lot of freezups of the firmware of the player, harddisk keeps running, it does that
till the battery is low or till I push reset, sometimes this doesn't help at all, the operating system at
the harddri've gets somehow damaged by the instability of the filesystem, reflashing the firmware helps
the. Problems appear to be a software problem with the firmware, the player went away for repairs once,
with this problem, they have checked the harddisk, harddisk was fine but the os crapped up it's self
somehow, know this because I asked them to tell me every thing what was wrong and how they solved this,
asked them also how I could fix the player myself? if it was no hardware problem.
They told me to reflash the firmware and format the dri've from the service mode out.

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