Software Protection Serive Stops running

Hi
I am having an issue with the "Software Protection Service" on a number of our Windows 2012 R2 RDS Servers
Basically the following happens, after a reboot the service fails to start with a Timeout error (A timeout was reached (30000 milliseconds) while waiting for the Software Protection service to connect.) (The Software Protection service failed to start
due to the following error: The service did not respond to the start or control request in a timely fashion.)
Our System Info:
Windows 2012 R2 - fully patched (from windows updates)
Various Applications installed (Office 2013 on some and Office 2010 on others)
All Licensing done via KMS
All servers have similar GPO's applied (not all exactly the same but similar)
Current Work Around
1) Uninstall KB2928680 and reboot
2) If service does not start again (test via services.msc) - at this point it generally restarts - re-install KB2928680 and reboot
Wait till next occurrence of issue
Any Ideas ?
Anyone had a similar issue ?
Any help is appreciated
Thanks in advanced

I never meet this issue, but i found the simlar problem.
http://social.technet.microsoft.com/Forums/windowsserver/en-US/6f986797-0db9-454d-9979-dbc625f09b82/failed-to-schedule-software-protection-service?forum=winservergen

Similar Messages

The Software Protection service entered the running state.

I noticed this event fire once in minute.
I can't see tree from leaves in System Log
Log Name:      System
Source:        Service Control Manager
Date:          18.10.2012 08:44:17
Event ID:      7036
Level:         Information
Keywords:      Classic
Description:
The Software Protection service entered the running state.
Only big before that is that, I enabled BitLocker ??
Some idea ?

Hello,
Has anything been found out about this? We're running into the same issue except that it's logging every 30 seconds.
Here's some info from the machines and when it's occurring:
It only occurs when someone is connected to the machine through Remote Desktop.
The machines are Amazon EC2 instances.
Seems to only happen on machines that are connecting to RODC's.
Machines have limited connection to RODC's through security groups (machine based firewalls).
They are Windows Server 2012 instances, small and medium instance types. (See instance type details here: http://aws.amazon.com/ec2/instance-types/instance-details/)
Little or no extra software installed. These were spun up from a basic WS2012 image and it started occurring shortly after. There are other machines launched from the same image that do not have this issue.
There are also some other machines connecting to the same RODC's with the same security group (firewall) settings that are not experiencing this issue.
We are just using the standard Remote Desktop, not the 2012 Remote Desktop Services. We have tried to install this but the install always fails. See: http://social.technet.microsoft.com/Forums/windowsserver/en-US/3ab983ce-9290-49ec-81e6-a3adf34cb8b2/remote-desktop-services-failed-on-windows-2012-server-amazon-vpc-ec2
The machines (the ones having this issue as well as the ones that do not have it) all have the exact same Windows updates installed.
Here is the detail of the event:
NOTE: Every 30 seconds it logs this exact message - entered the RUNNING state. I do not see other messages stating it entered the Stopped state.
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="16384">7036</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2013-08-01T12:23:10.519607800Z" />
<EventRecordID>35726</EventRecordID>
<Correlation />
<Execution ProcessID="520" ThreadID="588" />
<Channel>System</Channel>
<Computer>REMOVED</Computer>
<Security />
</System>
- <EventData>
<Data Name="param1">Software Protection</Data>
<Data Name="param2">running</Data>
<Binary>7300700070007300760063002F0034000000</Binary>
</EventData>
</Event>
Any help or insight would be greatly appreciated...
Thanks!
Jeff

I have the lastest (10.7) I tunes software running on a 64 bit windows 7 system. Today it stopped running all of the tv shows I have downloaded. The error message says that a "problem has stopped i tunes from working and windows is shutting it down" ?

i have the latest (10.7) itunes installed on a 64 bit Windows 7 based system. Up unitil today I had NO problem running the TV shows that I have downloaded from I Tunes.
Today it stopped running all videos. It loads the information in the top box about length & name. An error message pops saying "an error has caused I tunes to stop working". "Windows will check for a solution and notify if therer is a solution."
Music plays fine so i know that something works on itunes.
Any ideas?

Try the following user tip:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

Unable to restart the Microsoft Software Protection Platform service from command line - Win81 MS Office 2013 SP1

I'm unable to restart the Microsoft Software Protection Platform service on a Windows 8.1 laptop for MS Office 2013 SP1 (32-bit) using the following command:
cscript ospp.vbs /osppsvcrestart (issued from C:\Program Files (x86)\Microsoft Office\Office15)
When this is run, a window appears with the title ospp.vbs and the text "Error: The Software Protection Platform service is not installed"
I verified that the service is installed in services.msc, and was able to manually stop and restart the SPP service in the Services console without issue.
The command runs correctly when restarting the MS Office 2013 SPP on Windows 7 devices.
Has anyone else seen this or have a solution for it?
The reason that I am attempting to restart the service from the command line is because this command is part of a script to change the KMS server IP Address used by OSPP prior to software activation.
The only other options that I have at this time is to ask the users to reboot, or manually force a reboot. This is both time consuming and disruptive to the users.
The Fix It tool to remove MS Office 2013 was run, and the MS Office 2013 software was successfully reinstalled after a reboot. The software was successfully activated. When the command was run, it produced the same exact error.

Hi,
I am able to reproduce this on my own machine, but in my case, I don't see the specific service running in the Services console.
I would like first confirm that whether you've the right service running on your Windows 8.1 system. The display name of this service should be "Office Software Protection Platform", service name is "osppsvc".
You can also check this by going to below path where you should see the executable file (OSPPSVC.EXE) if the service is installed on your system (in my case, the folder is empty):
C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

Microsoft Office can't find your license for this application - multiple copies of Office 2013 x32 failing to start, Software Protection Service timing out

We're experiencing a growing problem with our users in several different domains running in to Microsoft Office 2013 x32 'activation' issues. We use KMS for licensing, which works properly, but some of the machines (~20-30 out of 1000+) sporadically
throw the following error:
'Microsoft Office can't find your license for this application. Microsoft Office will now exit.'
We know it's not an issue with the licenses per se, since they work on and off and we can force KMS activation correctly / talk to the KMS servers.
It appears to be an issue with the Software Protection service not starting properly. In Event Viewer, we see the following:
'Software protection service failed to start due to the following error- the service did not respond in a timely fashion.
Event 7000'
This is occurring on a variety of machines in a variety of environments, all fully patched with the latest Office updates. It's inconsistent, and the 'manually restart the Software Protection Service' solution is not viable as it's occurring on many
different workstations. Office repairs have also been unsuccessful.
Has anyone else come across this? Or have any idea why the Software Protection Service might be sporadically failing? Maybe an Office update in the last 2-3 months?
Thanks for any info.

We're experiencing a growing problem with our users in several different domains running in to Microsoft Office 2013 x32 'activation' issues. We use KMS for licensing, which works properly, but some of the machines (~20-30 out of 1000+) sporadically
throw the following error:
'Microsoft Office can't find your license for this application. Microsoft Office will now exit.'
We know it's not an issue with the licenses per se, since they work on and off and we can force KMS activation correctly / talk to the KMS servers.
It appears to be an issue with the Software Protection service not starting properly. In Event Viewer, we see the following:
'Software protection service failed to start due to the following error- the service did not respond in a timely fashion.
Event 7000'
This is occurring on a variety of machines in a variety of environments, all fully patched with the latest Office updates. It's inconsistent, and the 'manually restart the Software Protection Service' solution is not viable as it's occurring on many
different workstations. Office repairs have also been unsuccessful.
Has anyone else come across this? Or have any idea why the Software Protection Service might be sporadically failing? Maybe an Office update in the last 2-3 months?
Thanks for any info.

Excel Crashes every time Software Protection Service initialises.

Hello,
I was wondering if I could get some help. I have an issue whereby Excel 2013 seems to crash what seems like randomly, however when I look in the event log it seems to be every time the Software Protection Service initialises while Excel is running.
I have never seen this happen myself, as it's one of my clients machines, but can confirm each time he says it happens in the event viewer.
If you look in the event logs, you have events in this order:
Information 21/01/2015 08:41:25 Windows Error Reporting 1001 None
Error 21/01/2015 08:41:16 Application Error 1000 (100)
Information 21/01/2015 08:26:42 Office Software Protection Platform Service 903 None
Information 21/01/2015 08:24:09 gupdate 0 None
Information 21/01/2015 08:21:41 Office Software Protection Platform Service 1003 None
Information 21/01/2015 08:21:26 Office Software Protection Platform Service 1003 None
Information 21/01/2015 08:21:26 Office Software Protection Platform Service 902 None
Information 21/01/2015 08:21:26 Office Software Protection Platform Service 1066 None
Information 21/01/2015 08:21:26 Office Software Protection Platform Service 900 None
(apologies, I can't add screenshots until my account is verified)
As a test, I disabled Software Protection Service temporarily and this seemed to resolve the issue, until we reactivated windows and the service resumed it's duty.
The Application Error is
Faulting application name: EXCEL.EXE, version: 15.0.4675.1001, time stamp: 0x546b48ea
Faulting module name: EXCEL.EXE, version: 15.0.4675.1001, time stamp: 0x546b48ea
Exception code: 0xc0000005
Fault offset: 0x01048117
Faulting process id: 0x16dc
Faulting application start time: 0x01d0355348958758
Faulting application path: C:\Program Files\Microsoft Office 15\root\office15\EXCEL.EXE
Faulting module path: C:\Program Files\Microsoft Office 15\root\office15\EXCEL.EXE
Report Id: 43277be8-a149-11e4-a4e8-54cf862e3812
Windows Error Reporting
Fault bucket 723233751, type 17
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: EXCEL.EXE
P2: 15.0.4675.1001
P3: 546b48ea
P4: EXCEL.EXE
P5: 15.0.4675.1001
P6: 546b48ea
P7: c0000005
P8: 01048117
P9:
P10:
Attached files:
C:\Users\USERNAME\AppData\Local\Temp\166375830.cvr
C:\Users\USERNAME\Documents\Parts Front Counter Margin Review\Parts Front Counter Margin Review 2014 - 2015.xlsx
C:\Users\USERNAME\Documents\Parts Front Counter Margin Review\Daily Parts Front Counter Review - January 2015.xlsx
C:\Users\USERNAME\Documents\Service Hours Review\Daily Service Hours Review - January 2015.xlsx
C:\Users\USERNAME\AppData\Local\Temp\CVRC0D2.tmp.cvr
C:\Users\USERNAME\AppData\Local\Temp\WERB271.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\USERNAME\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_EXCEL.EXE_b5544b4064a603f11dd95207c57fc6dc7418de9_2c0ad29d
Analysis symbol:
Rechecking for solution: 0
Report Id: 43277be8-a149-11e4-a4e8-54cf862e3812
Report Status: 0
I have tried reinstalling Office, I have tried running with addons disabled. Does anyone have any ideas about what I can try next?
Thanks in advance for your time.
Kind Regards,
Jamie

Hi Jamie,
Does this only happen to Excel 2013? What about other Office applications?
Office Software Protection Platform Service is responsible for the verification of your Office licensce, please first check the activation status of your Office installation.
Since you've mentioned that "disabled Software Protection Service temporarily and this seemed to resolve the issue", I would also suggest we first try below steps and see if issue persists:
Go to C:\ProgramData\Microsoft\OfficeSoftwareProtectionPlatform and rename
tokens.dat to tokens.old.
Go to C:\ProgramData\Microsoft\OfficeSoftwareProtectionPlatform\Cache
and rename cache.dat to cache.old
Restart your computer, then launch excel and check again.
Please feel free to post back with any findings.
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Error 1920. Service 'Office Software Protection Platform' (osppsvc) failed to start. Verify that you have sufficient privileges to start system services.

I'm trying to install Microsoft Office 2010 Professional. I am running on Windows 7 Home Edition 64-bit. I have previously installed the Microsoft Office 2010 Professional trial version, but later uninstalled it when the trial ran out.
I have tried changing the permissions in Office software Protection Platform. I've also tried running a bat file (it didn't run) and I also tried giving the system all network controls as MS has insisted. Nothing has worked yet. Please help.

Hi tronixmart, the problem is not a bad key. . .
First of all, if you are using Win 7 Home Premium (as I am), Home Basic, or Starter, you will not have a Local Users and Groups option. It is only for Win 7 Ultimate, Professional, or Enterprise.
Jennifer Zhan's second suggestion regarding the changing of 'This account' to 'Local system account' under the "Log on" tab in the properties window of Office Software Protection Platform is better, but still not adequate. If you try this, as I
did, and then manually start Office Software Protection Platform before continuing the Office 2010 installation from the point of error, you will receive a new surprise. The Error 1920 message goes away, but then it is replaced with an oh-so-descriptive dialogue
box telling you that "Microsoft Office 2010 installation encountered an error." Nice.
Changing 'This account' to 'Local system account' is useless, because after the error described above, the system somehow reverts the log on selection for Office Software Protection Platform back to 'This account,' with 'Network service' selected by default.
The better solution is to give the user account called 'Network service' full permissions for the appropriate folders and registry entries. Simply follow these instructions I found on another forum:
In Windows Explorer:
Right Click on the folder OfficeSoftwareProtection Platform
from C:\Program Files\Common Files\Microsoft Shared and Microsoft from
C:Program data(hidden folder) Properties > Security > Edit > Add > Type Network Service > OK > Check the Full control box > Apply and OK.
In Registry Editor (regedit.exe):
Go to HKEY_CLASSES_ROOT\AppID registry >Right Click on the folder > Permissions > Add > TypeNETWORK SERVICE > OK > Check Full Control > Apply > OK
This worked for me and many others with the same problem, and took mere minutes to do.

Installing Patch 9.2.0.5: Weird "Stop Running Services" Screen

Hi to all.
I found this issue in several places, including this forum, but I never saw a working proposal for a satisfying solution. Installing Oracle Patch 9.2.0.5 over a 9.2.0.1-Installation on XP Pro, I was confronted with a "Stop Running Services" screen, that listed ALL running Windows Services, even the most basic ones, which are required for a working OS and cannot/should not be stopped. Of course I had stopped the Oracle listener and instance services (including the recovery service, omtsreco.exe).
I found using TASKLIST.EXE or LISTDLLS.EXE, that many Oracle DLLs like ORAPLS9.DLL were used by a command "svchost -k netsvcs". But I could not find out, where and for what reason this command is launched and how I can prevent this launching without hazarding the system. The string "netsvcs" can not be found in the registry, for instance.
At least, somehow I managed to do the job, but I cannot exactly recall all the steps I took! At the "Stop Running Services" screen I chose "Abort current component and continue installation", and after install finished (it said something like "install finished with errors" or that like), I was left with a non-functioning Oracle client. Whopee! It told me "Bad function entry point" when I tried to start SQL*Plus. Desperately, I started the patch installation a second time. THIS time I installed OUI 10.1.0.2 as a first step (which I did NOT during the first round), and then started patch install. Strangely, this time I was presented another flow of dialogs (Sorry, but I missed to make notes about the exact titles and the dialog flow), which took MUCH MUCH longer ("Analyzing Dependencies" for example, took 1.5 hours to complete), and I really do not know, how or whether I was confronted with a "Stop Running Services" issue), but after all I really managed to complete the second try successfully, and the client functions worked again (SQL*Plus reported the correct version, 9.2.0.5).
Before I'm driven through this hell again (I have to patch several workstations running 9.2.0.1), I'd like to know,
- Whether the issue has been solved, that the "Stop Running Services Screen" lists
most basic services like "Event Manager". Could it have been caused by using the
wrong OUI version or under what circumstances will it appear?
- Secondly, what is this mysterious "svchost -k netsvcs" (netsvcs = NETSerViCeS ?)
locking many of the DLL files in the Oracle "BIN" folder. It is definitely NOT
one of the Oracle listener or instance services (all of which start with "Oracle").
How can this service be disabled or be prevented from loading the Oracle DLLs?
Sorry for the long story and partially unclear details, since I do not recall all of the long installation session. Any input is welcome.
Werner

Ok, "netsvcs" CAN be found in the registry, but I used FINDSTR.EXE to seach a UNICODE .REG file, and of course had no hits. Meanwhile, I learned more about SVCHOST.EXE and it's service groups, one of which is "netsvcs". In HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SvcHost, I found a value and a key named "netsvcs", the value contains this string (abbreviated):
"6to4
AppMgmt
AudioSrv
Browser
CryptSvc
helpsvc
xmlprov
wscsvc
WmdmPmSN".
These are the symbolic names of the services presented to me in the "Stop Running Services" screen! Now it's clear, why this screen appears, since "svchost -k netsvcs" is the process locking the Oracle DLLs.
But the question remains: WHY does "svchost -k netsvcs" need access to Oracle DLLs? Which system or application setting controls whether svchosts tries to load the DLLs?
Still puzzled. Werner.

"Stop running the script?" error after power-up and before starting Firefox

I have a Windows 7 x64 Enterprise system with Firefox 10.0.02. I'm getting the error
''''''Stop running this script?'''
'''A script on this page is causing your web browser to run slowly. If it continues to run, your computer may become unresponsive''''''
after I power up my PC, but before I open Firefox.
The error message, of course, does not identify what "this page" is, or tell anything about the script. The error message doesn't even say it's from Firefox (or Internet Explorer, for that matter).
I've done a virus scan, a spyware scan, and an adware scan, but the error keeps popping up.
Everything I've found on the web about this error assumes the problem is with Internet Explorer, but I don't use IE.
Suggestions?
Thanks.

Start/All programs/Startup has only McAfee Security Scan Plus. After power-up, clicking on Show Hidden Icons lists Sound Effect, McAfee Total Protection, Spybot-SD Resident, Ad-Aware, and a flag labeled "Solve PC issues: 1 message".
If I click the flag, it opens Windows Backup Troubleshooting Options. The message is "Check your backup settings. Windows cannot find the disk or network location where your backups are being saved". There are two options -- Change backup settings and Try to run backup again.
This is because I do not usually have the external herd drive I use for backup attached. I ignore this message.
Also, Sql Server 2008 R2 and Oracle 11gR2 start up, along with IIS. I use this PC for various courses.
FWIW, I've attached screen grabs of the Services and Processes from Windows Task Manager.
Thanks.

Software protection for Mac OS X

Reading discussion on http://www.networkworld.com/news/2009/041709-first-mac-os-x-botnet.html?page=1 makes me believe that I need to have a software protection.
Can somebody indicate me a software to keep my MBP protected (OS X, Snow Leopard).
Thanks

I understand that is usefull have an A/V installed, even though there is no viruses for Mac. Is that correct?
Depends on your situation. I haven't run, or even installed AV software on any Mac I've owned for the past 11 years. I'll try to explain why.
1) There are a few Mac viruses out there. BUT, they died with OS 9. More specifically, they died with OS X, 10.5.x Leopard when it was no longer possible to run OS 9 as Classic within OS X. Even then, if you managed to pick up one of those few, and not even very harmful viruses, they would only affect OS 9 running within the Classic environment since they can't run in OS X.
No one has successfully created a virus which can run in OS X in the over 10 years it's been around.
2) Doesn't mean someone won't eventually succeed. Until then though, you're wasting a lot of CPU time guarding against nothing. And when a virus does come out that works in OS X, your AV software will still be useless against the initial attack since all AV software works by finding known threats. It can't protect against something it's never seen before.
Heuristics are no help, either. AV software uses this technique to help identify new, previously unknown threats by recognizing similarities to known malware. Since there are no viruses for OS X, there's also nothing for heuristics to compare against, so it will still miss the first viruses.
3) Your biggest defense is between your ears. Don't download illegal software. It's intentionally loaded with malware. If an admin box pops up asking you to confirm something when you haven't done anything to prompt such a request in the first place, DENY.
It kind of takes the fun out of surfing the web, but infected and purposely malicious sites have killed casual use of the web. Even known, "safe" sites aren't necessarily safe. Look at Google Images. You can bet they aren't happy about all of those infected images that prompt the automatic Javascript download of the current Trojan apps pretending to be Mac AV software. Someone managed to hack into and infect a large part of their servers.
4) Where you may not have a choice is in a business. Most require AV software on each and every station. Being on a Mac doesn't give you special dispensation. While there are no viruses for the Mac, you could easily forward a Windows virus attached to an email you received to someone else running Windows. That user and your IT department would not be happy with you.
So in my personal opinion, AV software is a complete waste of disk space and system resources at this time. Especially for a Mac in your own home. Just watch out for the few known Trojans.

Software Protection Code

What to do when you entered all the require info JDE System Values screen and when try to log in received a Code 4- Software protection code invalid (SPC or Maximum users).
I enter on the web site to generate my key but keep getting the same error. The SPC is the one generated from the website and the Max users=20.

I am not sure if there is a place to download a software protection code. So much has changed since JD Edwards was bought by Peoplesoft, and Peoplesoft was then bought by Oracle, and I have not needed to deal with SPC in many years. You definitely need a support agreement for JDE World to even be able to get a software protection code generated. You would need your AS/400 serial number and other processor information. You definitely want to contact Oracle support (JDE World portion) to find out how to get the software protection code. Oh, doesn't your install instructions have instructions on how to obtain and install the Software Protection Code. It should have that information.
By the way, when you say standalone on your machine, are you talking about a PC? If you are, then you might be in the wrong forum. JDE World can ONLY be installed on an IBM AS/400 computer. It cannot run on a PC. So you may be working with JDE Enterprise One (One World). If you are trying to install JDE Enterprise One, there is actually a separate forum for that. If you go back to the forum home and scroll down past JDE World, you will then find the JDE Enterprise One forum. So you would want to post this item there if you truly are trying to install Enterprise One on a PC.
Technically there is a large difference between World and Enterprise One.
John Dickey
Edited by: John Dickey, McCarthy on Apr 28, 2010 9:12 AM

Failed to schedule Software Protection service for re-start

Hi,
We're seeing an error in the event log and it seems that the permissions are okay. Also, drilled down to the task and got a popup message: Task SVCRestartTask: The task image is corrupt or has been tampered with.
Log Name: Application
Source: Microsoft-Windows-Security-SPP
Date: 3/9/2015 6:21:28 PM
Event ID: 16385
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: server1
Description:
Failed to schedule Software Protection service for re-start at 2015-03-16T18:15:28Z. Error Code: 0x80041321.
Event Xml:

Hi Nostar,
It seems the scheduled task "SvcRestartTask" has been corrupted, and please try to replace this task and follow the steps below:
1. Export the "SvcRestartTask" task in task scheduler, and save this .xml file as "oldSvcRestartTask", this steps is used to backup the current task.
2. Delete the SvcRestartTask task under the path Microsoft|Windows|SoftwareProtectionPlatform in Task Scheduler .
3. Make sure the SvcRestartTask file was removed from C:\Windows\System32\Tasks\Microsoft\Windows\SoftwareProtectionPlatform folder.
4. Export the "SvcRestartTask" task from other running server with the same Operating System Version, and copy the exported .xml file to current Server with the name "SvcRestartTask".
5. Select the SoftwareProtectionPlatform branch of Task Scheduler (Task Scheduler > Task Scheduler Library > Microsoft > Windows > SoftwareProtectionPlatform). Right click on it and select "Import Task", and import the "SvcRestartTask.xml"
file.
6. Check the Evnet Viewer.
To export and import Task in task scheduler, please refer to these articles:
https://technet.microsoft.com/en-us/library/cc709661.aspx?f=255&MSPPError=-2147217396
https://technet.microsoft.com/en-us/library/cc722156.aspx
If there is anything else regarding this issue, please feel free to post back.
If you have any feedback on our support, please click here.
Best Regards,
Anna Wang
TechNet Community Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

Unacceptable behavior from software protection service

I was using computer with windows 8.1 and everything shuts down and reboots. I look at system logs and it states System unexpectedly shut down. Also Computer was improperly shut down. I go to application and find entry Successfully scheduled
Software Protection service for restart at 2114-06-12T18:34:09Z. Reason Rules Engine. If user has administrative rights there should be override of this since it did not show an error state. Are they trying to make the OS less and Less useful?
I have a temperature sensor running and cpu was 60 degrees below max temperature.
PS last update broke my combo plug headset. System has forgotten how to set the single combo plug for input and output. I have a feeling it involves RealTek drivers again. It also affected Intel audio too.

Hi,
Many reasons could caused the computer shutdown expectedly.
Was this behavior regular?
Please check if there any schedule task is configured to carry out this operation.
Run this command:
schtasks /query /v /fo LIST
If there is no clue, perform a Clean Boot to see if there is any third-party software conflicts.
How to perform a clean boot in Windows
http://support.microsoft.com/kb/929135
Karen Hu
TechNet Community Support

SRV2008R2 SP1: Software Protection Service failed to start. RDP not working

Hi folks,
I'm currently working on an issue on a Windows 2008 R2 SP1 Hyper-V Host where RDP from one moment tio the other does not work anymore.
After an investigation I found that the Software Protection Service can't be started. The following events are recorded every few minutes:
Event ID: 1001 - The Software Protection service failed to start. 0x80070002. 6.1.7601.17514
Event ID: 7023 - The Software Protection service terminated with the following error: The system cannot find the file specified.
I searched and found a lot of possible solutions which are shortly listed below:
I have confirmed that the sppsvc.exe file exists and has the proper permissions. Also replaced the file with the same file from another 2008R2 server
Checked the spldr start value via HKLM\System\CurrentControlSet\Services\spldr. This is 0 which should be fine.
Checked the sppsvc paths and settings via HKLM\System\CurrentControlSet\Services\sppsvc. All are correct.
SFC /Scannow + CHKDSK /r
System restore is (off course) not available
Tried to reactivate the server by recording a different product key. Did not work.
Removed the last batch of Windows Updates that were pushed towards the host. We believed it was caused by this but since you don't always need a host but only the VM's hosted on it it was a while ago since we logged in.
Local firewall enabled and disabled. Also
Netstat does not show any listening ports for RDP (3389)
Changed the port to 3390 but this port is not visible as well
Also RDP from the affected machine to localhost does not work
Since I can't find any more options in fixing this issue I'm wondering if someone else has some ideas which I can try. Otherwise a reinstall needs to be done.
Hope to hear from you

Hi,
Based on your description, I noticed that you have tried lots of ways to solve this issue. On current situation,
would you please let me confirm more details?
Type services.msc in RUN to open Services. Then navigate to Software Protection service. If start it manually, what error message will get?
I’m not sure if RDP issue was caused by the Software Protection service. So, would you please let me know the complete error message when RDP didn’t work? Meanwhile, please
open Event Viewer and follow the path: Applications and Services Logs-> Microsoft-> Windows-> TerminalServices-LocalSessionManager and TerminalServices-RemoteConnectionManager. Please check if can find more clues. Those may help us to go further analyze
RDP issue.
Please
perform a clean boot and check if this issue still exists.
If any update, please feel free to let us know.
Hope this helps.
Best regards,
Justin Gu

Continuous "The Software Protection service has completed licensing status check" messages

I have one client machine that gets these messages about 5 separate times when launching a Office 2010 application.
Event ID: 1003 The Software Protection service has completed licensing status check.
From what I've seen this relates to a KMS server activation. We do not use a KMS server, and have a valid MAK activation code that is used throughout the organization. It is valid and I've even used the Volume Activation Management Tool to reinstall the key
to the computer and make sure it is activated. I've also done a repair of office and had no luck. Any ideas?

Hi
Check if ospp service is on or off.
Win+Run --> services.msc --> (scroll down and locate OSPP service)
ref: http://answers.microsoft.com/en-us/office/forum/officeversion_other-office_install/office-2010-multiple-event-id-1003/89ff02f8-8160-4e71-974f-9557bdd94cd8?page=2
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Software Protection Serive Stops running

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