Software Protection service broken

Out of the blue today a Server 2012 R2 Standard became un-activated. When I try to activate it it says it cannot at this time. Looking at event viewer I see error 7000 and 7009 mentioning Software Protection as failing to start due to the following: The
service did not respond to the start or control request in a timely fashion. Manually starting the service results in the same error 1053, service did not respond to the start or control request etc.
Rebooted multiple times, all windows updates installed, sfc scanned twice the system to no errors found etc. At this point I cannot find any cause for this problem and no solution ive implemented works. Anyone have any ideas?

Hi Nexworks,
Did you installed anti-virus software in the server ?
If yes , you may try to uninstall it to check the result .
Best Regards
Elton JI
We
are trying to better understand customer views on social support experience, so your participation in this
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Similar Messages

  • Microsoft Office can't find your license for this application - multiple copies of Office 2013 x32 failing to start, Software Protection Service timing out

    We're experiencing a growing problem with our users in several different domains running in to Microsoft Office 2013 x32 'activation' issues.  We use KMS for licensing, which works properly, but some of the machines (~20-30 out of 1000+) sporadically
    throw the following error:
    'Microsoft Office can't find your license for this application.  Microsoft Office will now exit.'
    We know it's not an issue with the licenses per se, since they work on and off and we can force KMS activation correctly / talk to the KMS servers.
    It appears to be an issue with the Software Protection service not starting properly.  In Event Viewer, we see the following:
    'Software protection service failed to start due to the following error- the service did not respond in a timely fashion.
    Event 7000'
    This is occurring on a variety of machines in a variety of environments, all fully patched with the latest Office updates.  It's inconsistent, and the 'manually restart the Software Protection Service' solution is not viable as it's occurring on many
    different workstations.  Office repairs have also been unsuccessful.  
    Has anyone else come across this? Or have any idea why the Software Protection Service might be sporadically failing?  Maybe an Office update in the last 2-3 months?
    Thanks for any info.

    We're experiencing a growing problem with our users in several different domains running in to Microsoft Office 2013 x32 'activation' issues.  We use KMS for licensing, which works properly, but some of the machines (~20-30 out of 1000+) sporadically
    throw the following error:
    'Microsoft Office can't find your license for this application.  Microsoft Office will now exit.'
    We know it's not an issue with the licenses per se, since they work on and off and we can force KMS activation correctly / talk to the KMS servers.
    It appears to be an issue with the Software Protection service not starting properly.  In Event Viewer, we see the following:
    'Software protection service failed to start due to the following error- the service did not respond in a timely fashion.
    Event 7000'
    This is occurring on a variety of machines in a variety of environments, all fully patched with the latest Office updates.  It's inconsistent, and the 'manually restart the Software Protection Service' solution is not viable as it's occurring on many
    different workstations.  Office repairs have also been unsuccessful.  
    Has anyone else come across this? Or have any idea why the Software Protection Service might be sporadically failing?  Maybe an Office update in the last 2-3 months?
    Thanks for any info.

  • Excel Crashes every time Software Protection Service initialises.

    Hello,
    I was wondering if I could get some help. I have an issue whereby Excel 2013 seems to crash what seems like randomly, however when I look in the event log it seems to be every time the Software Protection Service initialises while Excel is running.
    I have never seen this happen myself, as it's one of my clients machines, but can confirm each time he says it happens in the event viewer.
    If you look in the event logs, you have events in this order:
    Information 21/01/2015 08:41:25 Windows Error Reporting 1001 None
    Error 21/01/2015 08:41:16 Application Error 1000 (100)
    Information 21/01/2015 08:26:42 Office Software Protection Platform Service 903 None
    Information 21/01/2015 08:24:09 gupdate 0 None
    Information 21/01/2015 08:21:41 Office Software Protection Platform Service 1003 None
    Information 21/01/2015 08:21:26 Office Software Protection Platform Service 1003 None
    Information 21/01/2015 08:21:26 Office Software Protection Platform Service 902 None
    Information 21/01/2015 08:21:26 Office Software Protection Platform Service 1066 None
    Information 21/01/2015 08:21:26 Office Software Protection Platform Service 900 None
    (apologies, I can't add screenshots until my account is verified)
    As a test, I disabled Software Protection Service temporarily and this seemed to resolve the issue, until we reactivated windows and the service resumed it's duty.
    The Application Error is
    Faulting application name: EXCEL.EXE, version: 15.0.4675.1001, time stamp: 0x546b48ea
    Faulting module name: EXCEL.EXE, version: 15.0.4675.1001, time stamp: 0x546b48ea
    Exception code: 0xc0000005
    Fault offset: 0x01048117
    Faulting process id: 0x16dc
    Faulting application start time: 0x01d0355348958758
    Faulting application path: C:\Program Files\Microsoft Office 15\root\office15\EXCEL.EXE
    Faulting module path: C:\Program Files\Microsoft Office 15\root\office15\EXCEL.EXE
    Report Id: 43277be8-a149-11e4-a4e8-54cf862e3812
    Windows Error Reporting
    Fault bucket 723233751, type 17
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0
    Problem signature:
    P1: EXCEL.EXE
    P2: 15.0.4675.1001
    P3: 546b48ea
    P4: EXCEL.EXE
    P5: 15.0.4675.1001
    P6: 546b48ea
    P7: c0000005
    P8: 01048117
    P9:
    P10:
    Attached files:
    C:\Users\USERNAME\AppData\Local\Temp\166375830.cvr
    C:\Users\USERNAME\Documents\Parts Front Counter Margin Review\Parts Front Counter Margin Review 2014 - 2015.xlsx
    C:\Users\USERNAME\Documents\Parts Front Counter Margin Review\Daily Parts Front Counter Review - January 2015.xlsx
    C:\Users\USERNAME\Documents\Service Hours Review\Daily Service Hours Review - January 2015.xlsx
    C:\Users\USERNAME\AppData\Local\Temp\CVRC0D2.tmp.cvr
    C:\Users\USERNAME\AppData\Local\Temp\WERB271.tmp.WERInternalMetadata.xml
    These files may be available here:
    C:\Users\USERNAME\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_EXCEL.EXE_b5544b4064a603f11dd95207c57fc6dc7418de9_2c0ad29d
    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 43277be8-a149-11e4-a4e8-54cf862e3812
    Report Status: 0
    I have tried reinstalling Office, I have tried running with addons disabled. Does anyone have any ideas about what I can try next?
    Thanks in advance for your time.
    Kind Regards,
    Jamie

    Hi Jamie,
    Does this only happen to Excel 2013? What about other Office applications?
    Office Software Protection Platform Service is responsible for the verification of your Office licensce, please first check the activation status of your Office installation.
    Since you've mentioned that "disabled Software Protection Service temporarily and this seemed to resolve the issue", I would also suggest we first try below steps and see if issue persists:
    Go to C:\ProgramData\Microsoft\OfficeSoftwareProtectionPlatform and rename
    tokens.dat to tokens.old.
    Go to C:\ProgramData\Microsoft\OfficeSoftwareProtectionPlatform\Cache
    and rename cache.dat to cache.old
    Restart your computer, then launch excel and check again.
    Please feel free to post back with any findings.
    Regards,
    Ethan Hua
    TechNet Community Support
    It's recommended to download and install
    Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
    programs.

  • Failed to schedule Software Protection service for re-start

    Hi,
    We're seeing an error in the event log and it seems that the permissions are okay. Also, drilled down to the task and got a popup message: Task SVCRestartTask: The task image is corrupt or has been tampered with. 
    Log Name:      Application
    Source:        Microsoft-Windows-Security-SPP
    Date:          3/9/2015 6:21:28 PM
    Event ID:      16385
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      server1
    Description:
    Failed to schedule Software Protection service for re-start at 2015-03-16T18:15:28Z. Error Code: 0x80041321.
    Event Xml:

    Hi Nostar,
    It seems the scheduled task "SvcRestartTask" has been corrupted, and please try to replace this task and follow the steps below:
    1. Export the "SvcRestartTask" task in task scheduler, and save this .xml file as "oldSvcRestartTask", this steps is used to backup the current task.
    2. Delete the SvcRestartTask task under the path Microsoft|Windows|SoftwareProtectionPlatform in Task Scheduler .
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    4. Export the "SvcRestartTask" task from other running server with the same Operating System Version, and copy the exported .xml file to current Server with the name "SvcRestartTask".
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    6. Check the Evnet Viewer.
    To export and import Task in task scheduler, please refer to these articles:
    https://technet.microsoft.com/en-us/library/cc709661.aspx?f=255&MSPPError=-2147217396
    https://technet.microsoft.com/en-us/library/cc722156.aspx
    If there is anything else regarding this issue, please feel free to post back.
    If you have any feedback on our support, please click here.
    Best Regards,
    Anna Wang
    TechNet Community Support
    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

  • Unacceptable behavior from software protection service

    I was using computer with windows 8.1 and everything shuts down and reboots.  I look at system logs and it states System unexpectedly shut down. Also Computer was improperly shut down.  I go to application and find entry Successfully scheduled
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    I have a temperature sensor running and cpu was 60 degrees below max temperature.
    PS last update broke my combo plug headset.  System has forgotten how to set the single combo plug for input and output.  I have a feeling it involves RealTek drivers again. It also affected Intel audio too.

    Hi,
    Many reasons could caused the computer shutdown expectedly.
    Was this behavior regular?
    Please check if there any schedule task is configured to carry out this operation.
    Run this command:
    schtasks /query /v /fo LIST
    If there is no clue, perform a Clean Boot to see if there is any third-party software conflicts.
    How to perform a clean boot in Windows
    http://support.microsoft.com/kb/929135
    Karen Hu
    TechNet Community Support

  • SRV2008R2 SP1: Software Protection Service failed to start. RDP not working

    Hi folks,
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    After an investigation I found that the Software Protection Service can't be started. The following events are recorded every few minutes:
    Event ID: 1001 - The Software Protection service failed to start. 0x80070002. 6.1.7601.17514
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    I searched and found a lot of possible solutions which are shortly listed below:
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    Checked the spldr start value via HKLM\System\CurrentControlSet\Services\spldr. This is 0 which should be fine.
    Checked the sppsvc paths and settings via HKLM\System\CurrentControlSet\Services\sppsvc. All are correct.
    SFC /Scannow + CHKDSK /r
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    Removed the last batch of Windows Updates that were pushed towards the host. We believed it was caused by this but since you don't always need a host but only the VM's hosted on it it was a while ago since we logged in.
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    Netstat does not show any listening ports for RDP (3389)
    Changed the port to 3390 but this port is not visible as well
    Also RDP from the affected machine to localhost does not work
    Since I can't find any more options in fixing this issue I'm wondering if someone else has some ideas which I can try. Otherwise a reinstall needs to be done.
    Hope to hear from you

    Hi,
    Based on your description, I noticed that you have tried lots of ways to solve this issue. On current situation,
    would you please let me confirm more details?
    Type services.msc in RUN to open Services. Then navigate to Software Protection service. If start it manually, what error message will get?
    I’m not sure if RDP issue was caused by the Software Protection service. So, would you please let me know the complete error message when RDP didn’t work? Meanwhile, please
    open Event Viewer and follow the path: Applications and Services Logs-> Microsoft-> Windows-> TerminalServices-LocalSessionManager and TerminalServices-RemoteConnectionManager. Please check if can find more clues. Those may help us to go further analyze
    RDP issue.
    Please
    perform a clean boot and check if this issue still exists.
    If any update, please feel free to let us know.
    Hope this helps.
    Best regards,
    Justin Gu

  • Continuous "The Software Protection service has completed licensing status check" messages

    I have one client machine that gets these messages about 5 separate times when launching a Office 2010 application.
    Event ID: 1003 The Software Protection service has completed licensing status check.
    From what I've seen this relates to a KMS server activation. We do not use a KMS server, and have a valid MAK activation code that is used throughout the organization. It is valid and I've even used the Volume Activation Management Tool to reinstall the key
    to the computer and make sure it is activated. I've also done a repair of office and had no luck. Any ideas?
     

    Hi
    Check if ospp service is on or off.
    Win+Run --> services.msc --> (scroll down and locate OSPP service)
    ref: http://answers.microsoft.com/en-us/office/forum/officeversion_other-office_install/office-2010-multiple-event-id-1003/89ff02f8-8160-4e71-974f-9557bdd94cd8?page=2
    Hope this helps. Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

  • The Software Protection service entered the running state.

    I noticed this event fire once in minute.
     I can't see tree from leaves in System Log
    Log Name:      System
    Source:        Service Control Manager
    Date:          18.10.2012 08:44:17
    Event ID:      7036
    Level:         Information
    Keywords:      Classic
    Description:
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    Only big before that is that, I enabled BitLocker ??
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    Hello,
    Has anything been found out about this?  We're running into the same issue except that it's logging every 30 seconds.
    Here's some info from the machines and when it's occurring:
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    There are also some other machines connecting to the same RODC's with the same security group (firewall) settings that are not experiencing this issue.
    We are just using the standard Remote Desktop, not the 2012 Remote Desktop Services.  We have tried to install this but the install always fails.  See: http://social.technet.microsoft.com/Forums/windowsserver/en-US/3ab983ce-9290-49ec-81e6-a3adf34cb8b2/remote-desktop-services-failed-on-windows-2012-server-amazon-vpc-ec2
    The machines (the ones having this issue as well as the ones that do not have it) all have the exact same Windows updates installed.
    Here is the detail of the event:
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    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="16384">7036</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2013-08-01T12:23:10.519607800Z" />
    <EventRecordID>35726</EventRecordID>
    <Correlation />
    <Execution ProcessID="520" ThreadID="588" />
    <Channel>System</Channel>
    <Computer>REMOVED</Computer>
    <Security />
    </System>
    - <EventData>
    <Data Name="param1">Software Protection</Data>
    <Data Name="param2">running</Data>
    <Binary>7300700070007300760063002F0034000000</Binary>
    </EventData>
    </Event>
    Any help or insight would be greatly appreciated...
    Thanks!
    Jeff

  • Software Protection service at Windows Server 2012

    Hello
    I've faced the issue with Software Protection service. The service is not able to start from Task Scheduler. When I try to run it manually it fails to start to. I found the theoretical solution at https://support.microsoft.com/en-us/kb/3033200 but it doesn't
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    Hi,
    Thanks for your post.
    What is the error when you try to start the service, access denied?
    You could use ICACLS to reset permissions.
    Similar thread has been discussed:
    Service not start Access Denied, Software Protection, Event Logs,
    https://social.technet.microsoft.com/Forums/windowsserver/en-US/6119d4c0-c3c0-40bf-9c3e-46b46915e738/service-not-start-access-denied-software-protection-event-logs?forum=winservergen
    Regards.
    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

  • Software Protection Service Failed to start - 0x80070005

    Software Protection Service Failed to start - 0x80070005 in Windows 8.1 running on a HP Envy x360 Touch Smart.  I need help.  It seems this error is preventing me from installing Office 2013.  Any help will be greatly appreciated.

    Hi,
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    http://blogs.technet.com/b/odsupport/archive/2010/12/30/troubleshooting-office-installation-failures.aspx
    find this part and check if it is helpful
    "ERROR 1920
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    Yolanda Zhu
    TechNet Community Support

  • Failed to schedule Software Protection service for re-start . Error Code: 0x80040154.

    Any one ever get this error in the event Viewer? I think its some sort of permissions issue for a software installed. But I can't seam to figure it out.
    Bizquick

    Hi,
    This is usually caused by corruption in the scheduled task. 
    Please post the detail event id in application event log.
    Meanwhile, you could have a try the following solution:
    Recreate the task:
    Net stop SPPSVC
    Rename or delete the 3 files
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    SvcRestartTask       
    SvcRestartTaskLogon  
    SvcRestartTaskNetwork
    From another working machine copy the 3 files or extract the files from the
    DVD\ISO \sources folder using the install.wim file as your source
    Rename with .xml extension
    Import into Task scheduler
    Run net start sppsvc
    Regards.
    Vivian Wang

  • Failed to schedule Software Protection service for re-start at 2113-01-12T17:08:03Z. Error Code: 0x80041316 every few seconds.

    Can anybody help with this.

    for anyone looking for the xml files, and don't feel like downloading the 1.7gb AIK, then extracting the 3.3gb install.wim file to a folder by mounting with ImageX, then extracting the 3 files and adding the .xml extension, here you go:
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    <?xml version="1.0" encoding="UTF-16"?>
    <Task version="1.4" xmlns="http://schemas.microsoft.com/windows/2004/02/mit/task">
    <RegistrationInfo>
    <Source>$(@%systemroot%\system32\sppc.dll,-200)</Source>
    <Author>$(@%systemroot%\system32\sppc.dll,-200)</Author>
    <Version>1.0</Version>
    <Description>$(@%systemroot%\system32\sppc.dll,-201)</Description>
    <URI>\Microsoft\Windows\SoftwareProtectionPlatform\SvcRestartTask</URI>
    <SecurityDescriptor>D:P(A;;FA;;;SY)(A;;FA;;;BA)(A;;FA;;;S-1-5-80-123231216-2592883651-3715271367-3753151631-4175906628)(A;;FR;;;S-1-5-87-2912274048-3994893941-1669128114-1310430903-1263774323)</SecurityDescriptor>
    </RegistrationInfo>
    <Triggers>
    <CalendarTrigger>
    <StartBoundary>2013-08-23T14:50:01Z</StartBoundary>
    <Enabled>true</Enabled>
    <ScheduleByDay>
    <DaysInterval>1</DaysInterval>
    </ScheduleByDay>
    </CalendarTrigger>
    </Triggers>
    <Principals>
    <Principal id="NetworkService">
    <UserId>S-1-5-20</UserId>
    <RunLevel>LeastPrivilege</RunLevel>
    </Principal>
    </Principals>
    <Settings>
    <MultipleInstancesPolicy>IgnoreNew</MultipleInstancesPolicy>
    <DisallowStartIfOnBatteries>false</DisallowStartIfOnBatteries>
    <StopIfGoingOnBatteries>false</StopIfGoingOnBatteries>
    <AllowHardTerminate>false</AllowHardTerminate>
    <StartWhenAvailable>true</StartWhenAvailable>
    <RunOnlyIfNetworkAvailable>false</RunOnlyIfNetworkAvailable>
    <IdleSettings>
    <StopOnIdleEnd>true</StopOnIdleEnd>
    <RestartOnIdle>false</RestartOnIdle>
    </IdleSettings>
    <AllowStartOnDemand>true</AllowStartOnDemand>
    <Enabled>true</Enabled>
    <Hidden>true</Hidden>
    <RunOnlyIfIdle>false</RunOnlyIfIdle>
    <DisallowStartOnRemoteAppSession>false</DisallowStartOnRemoteAppSession>
    <UseUnifiedSchedulingEngine>true</UseUnifiedSchedulingEngine>
    <WakeToRun>false</WakeToRun>
    <ExecutionTimeLimit>PT0S</ExecutionTimeLimit>
    <Priority>7</Priority>
    <RestartOnFailure>
    <Interval>PT1M</Interval>
    <Count>3</Count>
    </RestartOnFailure>
    </Settings>
    <Actions Context="NetworkService">
    <ComHandler>
    <ClassId>{B1AEBB5D-EAD9-4476-B375-9C3ED9F32AFC}</ClassId>
    <Data><![CDATA[timer]]></Data>
    </ComHandler>
    </Actions>
    </Task>
    SvcRestartTaskLogon:
    <Task xmlns="http://schemas.microsoft.com/windows/2004/02/mit/task">
    <RegistrationInfo>
    <URI>\Microsoft\Windows\SoftwareProtectionPlatform\SvcRestartTaskLogon</URI>
    <SecurityDescriptor>D:P(A;;FA;;;SY)(A;;FA;;;BA)(A;;FRFW;;;S-1-5-80-123231216-2592883651-3715271367-3753151631-4175906628)(A;;FR;;;S-1-5-4)</SecurityDescriptor>
    <Version>1.0</Version>
    <Source>$(@%systemroot%\system32\sppc.dll,-200)</Source>
    <Author>$(@%systemroot%\system32\sppc.dll,-200)</Author>
    <Description>$(@%systemroot%\system32\sppc.dll,-202)</Description>
    </RegistrationInfo>
    <Triggers>
    <LogonTrigger>
    <Enabled>true</Enabled>
    </LogonTrigger>
    </Triggers>
    <Principals>
    <Principal id="InteractiveUser">
    <GroupId>S-1-5-4</GroupId>
    </Principal>
    </Principals>
    <Settings>
    <MultipleInstancesPolicy>IgnoreNew</MultipleInstancesPolicy>
    <DisallowStartIfOnBatteries>false</DisallowStartIfOnBatteries>
    <StopIfGoingOnBatteries>false</StopIfGoingOnBatteries>
    <AllowHardTerminate>false</AllowHardTerminate>
    <RunOnlyIfNetworkAvailable>false</RunOnlyIfNetworkAvailable>
    <AllowStartOnDemand>true</AllowStartOnDemand>
    <Enabled>true</Enabled>
    <Hidden>true</Hidden>
    <RunOnlyIfIdle>false</RunOnlyIfIdle>
    <DisallowStartOnRemoteAppSession>false</DisallowStartOnRemoteAppSession>
    <UseUnifiedSchedulingEngine>true</UseUnifiedSchedulingEngine>
    <WakeToRun>false</WakeToRun>
    <ExecutionTimeLimit>PT0S</ExecutionTimeLimit>
    <Priority>7</Priority>
    <RestartOnFailure>
    <Interval>PT1M</Interval>
    <Count>3</Count>
    </RestartOnFailure>
    </Settings>
    <Actions Context="InteractiveUser">
    <ComHandler>
    <ClassId>{b1aebb5d-ead9-4476-b375-9c3ed9f32afc}</ClassId>
    <Data>logon</Data>
    </ComHandler>
    </Actions>
    </Task>
    SvcRestartTaskNetwork:
    <?xml version="1.0" encoding="UTF-16"?>
    <Task version="1.4" xmlns="http://schemas.microsoft.com/windows/2004/02/mit/task">
    <RegistrationInfo>
    <URI>\Microsoft\Windows\SoftwareProtectionPlatform\SvcRestartTaskNetwork</URI>
    <SecurityDescriptor>D:P(A;;FA;;;SY)(A;;FA;;;BA)(A;;FRFW;;;S-1-5-80-123231216-2592883651-3715271367-3753151631-4175906628)(A;;FR;;;S-1-5-87-431836887-2321537645-4075769387-3393595759-2187231311)</SecurityDescriptor>
    <Version>1.0</Version>
    <Source>$(@%systemroot%\system32\sppc.dll,-200)</Source>
    <Author>$(@%systemroot%\system32\sppc.dll,-200)</Author>
    <Description>$(@%systemroot%\system32\sppc.dll,-203)</Description>
    </RegistrationInfo>
    <Triggers>
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