Software re-install err

I had to reinstall Windows XP and now cannot use the ZEN Vision M Series Media Explorer. I double click on the icon (or go in thru the start menu) and the app will not open. I've tried reinstalling and Windows gives me an error stating that it cannot. I tried deleting the programs in using Control panel and it says that several of the dll files are not valid win32 files and will not remove the application. I can add/delete music files using the regular windows explorer, but cannot manage playlists, etc. Is there a way to do a "clean" install (i.e., remove all traces of the previous install and install a clean version)?Help!

POSHP wrote:
I just had a hard drive failure...shortly after upgrading to Windows 7 and 20 days after the warranty ran out. I lost all the HP software that was pre installed from the factory....web cam, touch screen stuff, game console etc.. Anyone know where I can get this software. I dont think I got (or at least I cannot find) the discs. Thanks in advance for any help.
Mark
I would go to http://www.support.hp.com and type in your model number (Press CTRL + ALT + S to find this info) and click Next.
Click Software and Driver Downloads.
Choose from the drop down list your ORIGINAL OPERATING SYSTEM.
Click Next.
Look for the link that says Recovery discs.
Example:
Click the link and follow the onscreen instructions to order your Recovery Discs.
I have more HP devices than you'd expect.
1 HP TouchPad 32 GB with Android
2 HP Touchsmarts (310-1000z and IQ527)
2 HP Printers (J6480 and J5750)
1 Laptop (HP DV6253CL)
Have at least some experience in each of those devices, and i'll do my best to help you.
Kudos if I helped!

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