Software Recovery Tool Odd Result with Lumia 620

Good Afternoon,
One of our users bought his Lumia 620 to me earlier, it had hung apparently. He removed/re-inserted the battery and since then the screen just shows Nokia on powerup and nothing else happens.
I tried all the usual soft reset/hard reset/spinning in my chair whilst praying to the great Finnish gods of telecommunication etc. All to no avail.
I then downloaded the Software recovery tool (V1.4.3) and installed it, this again would not see the phone. I followed the instructions and then it picked it up.
According to the recovery tool, it found the right hardware revision for the phone and suggested the correct country version of firmware (3056.4000.1404.0004). Happy days.
I told it to go and do it's thing, upon which it downloaded the 1.37GB of firmware and flashed it to the phone.
At this point the recovery tool, was waiting for the phone to reset asking for a pin for 180 seconds. At this point it timed out. The phone itself just sat there looking at me blankly and then reset itself.
The phone itself re-booted and now has a screen with 3 red wavy lines and the word TIM on it. (see attached pic)
So my questions are......
1. Have I done something worng?
2. If I haven't, then does anyone have an idea what has happened?
Thanks In Advance
Attachments:
WP_20140718_002.jpg ‏1623 KB

Hi All,
Thanks to Abi99 and scoobyman for the replies and pointing me in the right direction.
It seems that the failing phone is indeed an Italian phone that I have been sold as a UK variant (thanks Amazon)
The product code for the UK one's I have is 059R4G7. The faulty phone begins 059S... (i'm at a different office today so don't have the full code) . Interestingly the firmware for the Lumia 620 TIM Italian version is the same number as the UK country variant hence my confusion.
So the software recovery tool is actually updating correctly with the TIM softwaredependant on the model number. So it's just that the phone is actually broken (written off to experience). I'll be more careful checking the ones I receive in the future.
As an aside I, it would be nice if the software recovery tool could allow you to choose which firmware to load. However I realise this opens a massive can of worms and is unlikely.
Thanks All.
Andy.

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    [0A60:1458][2015-05-03T18:43:41]i052: Condition 'UserLanguageID=1050' evaluates to false.
    [0A60:1458][2015-05-03T18:43:41]i052: Condition 'UserLanguageID=1038' evaluates to false.
    [0A60:1458][2015-05-03T18:43:41]i052: Condition 'UserLanguageID=1040 OR UserLanguageID=2064' evaluates to false.
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    [0A60:1458][2015-05-03T18:43:41]i052: Condition 'UserLanguageID=1045' evaluates to true.
    [0A60:1458][2015-05-03T18:43:41]i000: Setting string variable 'WixBundleRollbackLog_WPRT_plPL' to value 'C:\Users\UKASZ~1\AppData\Local\Temp\Windows_Phone_Recovery_Tool_1.2.4_20150503184250_4_WPRT_plPL_rollback.log'
    [0A60:1458][2015-05-03T18:43:41]i000: Setting string variable 'WixBundleLog_WPRT_plPL' to value 'C:\Users\UKASZ~1\AppData\Local\Temp\Windows_Phone_Recovery_Tool_1.2.4_20150503184250_4_WPRT_plPL.log'
    [0A60:1458][2015-05-03T18:43:41]i052: Condition 'UserLanguageID=1046 OR UserLanguageID=2070' evaluates to false.
    [0A60:1458][2015-05-03T18:43:41]i052: Condition 'UserLanguageID=1048 OR UserLanguageID=2072' evaluates to false.
    [0A60:1458][2015-05-03T18:43:41]i052: Condition 'UserLanguageID=1049 OR UserLanguageID=2073' evaluates to false.
    [0A60:1458][2015-05-03T18:43:41]i052: Condition 'UserLanguageID=1051' evaluates to false.
    [0A60:1458][2015-05-03T18:43:41]i052: Condition 'UserLanguageID=1060' evaluates to false.
    [0A60:1458][2015-05-03T18:43:41]i052: Condition 'UserLanguageID=1053 OR UserLanguageID=2077' evaluates to false.
    [0A60:1458][2015-05-03T18:43:41]i052: Condition 'UserLanguageID=1054' evaluates to false.
    [0A60:1458][2015-05-03T18:43:41]i052: Condition 'UserLanguageID=1055' evaluates to false.
    [0A60:1458][2015-05-03T18:43:41]i052: Condition 'UserLanguageID=2052 OR UserLanguageID=4100 OR UserLanguageID=5124' evaluates to false.
    [0A60:1458][2015-05-03T18:43:41]i052: Condition 'UserLanguageID=3076' evaluates to false.
    [0A60:1458][2015-05-03T18:43:41]i052: Condition 'UserLanguageID=1028' evaluates to false.
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: CheckFreeDiskSpace, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: No, dependency: Register
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: NetFx45Web, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: VC2012Redist, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: CommunicationLayerCleaner, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WinUsbDeviceRemover, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WinUsbCoInstallers, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: Register
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WinUsbCompatIdInstaller, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: Register
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WinUsbDriversExt, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: No, dependency: Register
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WPRT_enUS, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WPRT_arSA, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WPRT_csCZ, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WPRT_daDK, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WPRT_deDE, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WPRT_elGR, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WPRT_esES, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WPRT_etEE, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WPRT_fiFI, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WPRT_frFR, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WPRT_heIL, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WPRT_hrHR, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WPRT_huHU, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WPRT_itIT, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WPRT_jaJP, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WPRT_koKR, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WPRT_ltLT, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WPRT_lvLV, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WPRT_nbNO, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WPRT_nlNL, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WPRT_plPL, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WPRT_ptBR, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WPRT_roRO, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WPRT_ruRU, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WPRT_skSK, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WPRT_slSI, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WPRT_svSE, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WPRT_thTH, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WPRT_trTR, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WPRT_zhCN, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WPRT_zhHK, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i201: Planned package: WPRT_zhTW, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [0A60:1458][2015-05-03T18:43:41]i299: Plan complete, result: 0x0
    [0A60:1458][2015-05-03T18:43:41]i300: Apply begin
    [133C:08E8][2015-05-03T18:43:43]i360: Creating a system restore point.
    [133C:08E8][2015-05-03T18:43:43]i361: Created a system restore point.
    [133C:08E8][2015-05-03T18:43:43]i000: Caching bundle from: 'C:\Users\UKASZ~1\AppData\Local\Temp\{54718f79-d2d7-4832-b678-472bfd963bb1}\.be\Bootstrapper.exe' to: 'C:\ProgramData\Package Cache\{54718f79-d2d7-4832-b678-472bfd963bb1}\Bootstrapper.exe'
    [133C:08E8][2015-05-03T18:43:43]i320: Registering bundle dependency provider: {54718f79-d2d7-4832-b678-472bfd963bb1}, version: 1.2.4.0
    [133C:1BE8][2015-05-03T18:43:43]i305: Verified acquired payload: CheckFreeDiskSpace at path: C:\ProgramData\Package Cache\.unverified\CheckFreeDiskSpace, moving to: C:\ProgramData\Package Cache\{4E893B08-5155-4C03-A80C-7D9E96FFDDD2}v1.00.0000\CheckFreeDiskSpace.msi.
    [133C:1BE8][2015-05-03T18:43:43]i305: Verified acquired payload: CommunicationLayerCleaner at path: C:\ProgramData\Package Cache\.unverified\CommunicationLayerCleaner, moving to: C:\ProgramData\Package Cache\42253689C4295B7B23419779293A6F8A3D623688\CommLayerCleaner.exe.
    [133C:1BE8][2015-05-03T18:43:43]i305: Verified acquired payload: WinUsbDeviceRemover at path: C:\ProgramData\Package Cache\.unverified\WinUsbDeviceRemover, moving to: C:\ProgramData\Package Cache\CAE10F2B5EDDD7A95406FFA73F7B6E029138C09E\WinUsbDeviceRemover.exe.
    [133C:1BE8][2015-05-03T18:43:43]i305: Verified acquired payload: WinUsbDeviceRemoverConfiguration at path: C:\ProgramData\Package Cache\.unverified\WinUsbDeviceRemoverConfiguration, moving to: C:\ProgramData\Package Cache\CAE10F2B5EDDD7A95406FFA73F7B6E029138C09E\wudr_configuration.xml.
    [0A60:1464][2015-05-03T18:43:43]w343: Prompt for source of package: WinUsbDriversExt, payload: WinUsbDriversExt, path: C:\WinUsbDriversExt.msi
    [0A60:1464][2015-05-03T18:43:43]i338: Acquiring package: WinUsbDriversExt, payload: WinUsbDriversExt, download from:http://download-fds.webapps.microsoft.com/supportFiles/phones/files/recovery/Drivers/WinUsbDriversEx...
    [0A60:1464][2015-05-03T18:43:43]e000: Error 0x80070002: Failed to send request to URL: http://download-fds.webapps.microsoft.com/supportFiles/phones/files/recovery/Drivers/WinUsbDriversEx... trying to process HTTP status code anyway.
    [0A60:1464][2015-05-03T18:43:43]e000: Error 0x80070002: Unknown HTTP status code 0, returned from URL: http://download-fds.webapps.microsoft.com/supportFiles/phones/files/recovery/Drivers/WinUsbDriversEx...
    [0A60:1464][2015-05-03T18:43:43]e000: Error 0x80070002: Failed to send request to URL: http://download-fds.webapps.microsoft.com/supportFiles/phones/files/recovery/Drivers/WinUsbDriversEx...
    [0A60:1464][2015-05-03T18:43:43]e000: Error 0x80070002: Failed to connect to URL: http://download-fds.webapps.microsoft.com/supportFiles/phones/files/recovery/Drivers/WinUsbDriversEx...
    [0A60:1464][2015-05-03T18:43:43]e000: Error 0x80070002: Failed to get size and time for URL: http://download-fds.webapps.microsoft.com/supportFiles/phones/files/recovery/Drivers/WinUsbDriversEx...
    [0A60:1464][2015-05-03T18:43:43]e000: Error 0x80070002: Failed attempt to download URL: 'http://download-fds.webapps.microsoft.com/supportFiles/phones/files/recovery/Drivers/WinUsbDriversEx... to: 'C:\Users\UKASZ~1\AppData\Local\Temp\{54718f79-d2d7-4832-b678-472bfd963bb1}\WinUsbDriversExt'
    [0A60:1464][2015-05-03T18:43:43]e000: Error 0x80070002: Failed to acquire payload from: 'http://download-fds.webapps.microsoft.com/supportFiles/phones/files/recovery/Drivers/WinUsbDriversEx... to working path: 'C:\Users\UKASZ~1\AppData\Local\Temp\{54718f79-d2d7-4832-b678-472bfd963bb1}\WinUsbDriversExt'
    [0A60:1464][2015-05-03T18:43:43]e313: Failed to acquire payload: WinUsbDriversExt to working path: C:\Users\UKASZ~1\AppData\Local\Temp\{54718f79-d2d7-4832-b678-472bfd963bb1}\WinUsbDriversExt, error: 0x80070002.
    [133C:1BE8][2015-05-03T18:43:43]i351: Removing cached package: WinUsbDeviceRemover, from path: C:\ProgramData\Package Cache\CAE10F2B5EDDD7A95406FFA73F7B6E029138C09E\
    [133C:1BE8][2015-05-03T18:43:43]i351: Removing cached package: CommunicationLayerCleaner, from path: C:\ProgramData\Package Cache\42253689C4295B7B23419779293A6F8A3D623688\
    [133C:1BE8][2015-05-03T18:43:43]i351: Removing cached package: CheckFreeDiskSpace, from path: C:\ProgramData\Package Cache\{4E893B08-5155-4C03-A80C-7D9E96FFDDD2}v1.00.0000\
    [0A60:1458][2015-05-03T18:43:43]e000: Error 0x80070002: Failed while caching, aborting execution.
    [133C:08E8][2015-05-03T18:43:43]i330: Removed bundle dependency provider: {54718f79-d2d7-4832-b678-472bfd963bb1}
    [133C:08E8][2015-05-03T18:43:43]i352: Removing cached bundle: {54718f79-d2d7-4832-b678-472bfd963bb1}, from path: C:\ProgramData\Package Cache\{54718f79-d2d7-4832-b678-472bfd963bb1}\
    [0A60:1458][2015-05-03T18:43:43]i399: Apply complete, result: 0x80070002, restart: None, ba requested restart: No

    Hi ,
    Instead of using Windows Phone Recovery Tool you could try downloading Lumia Software Recovery Tool. You can rollback from Windows 10 to Windows 8.1 using Lumia Software Recovery Tool. Try downloading Lumia Software Recovery tool from the following link - http://go.microsoft.com/fwlink/?LinkID=525568

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    Has anobody ran the Recovery Tool on an 830 yet? What version does it load?
    Solved!
    Go to Solution.

    Do you mean the Lumia Software Recovery Tool version 5.0? Yes it works fine and offers to reinstall the latest version of Windows Phone 8.1 for the device (Lumia Denium)

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    I ask because mysef and others  are STILL without the Update 3/Black update for the 620 ( in the UK), and are increasingly becoming annoyed (putting it lightly - don't want to get banned from the forum already) at this fact, especially since we know it is the carriers fault (I won't name and shame the carrier since it's in the link!)
    http://community.virginmedia.com/t5/Mobile-Blackberry-Windows-and/Nokia-Lumia-620-Black-Update/td-p/...
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    Surely, the fact they claim they were in the latter stages of testing 3 weeks ago mean we should have the update by now, especially since all other 620's in the UK had the update in March.

    Abi99 wrote:
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    This link provided does not get anywhere for me - just takes me to the Nokia page, saying:
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    Why can't I update my Lumia 620 from Windows 8.0 to Lumia Black? When I try to manually check for updates, it says my phone is up to date... And it obviously isn't. I bought the phone in Libya, but I'm using mobile services from a Serbian provider. The Black update for Lumia 620 is supposedly available in both countries, and I have enough storage for the update, more than 3.5 GB - I have even tried doing a hard reset, but my phone still says that the system is up to date. Help!

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    My Lumia 620 did pair correctly with my car via bluetooth. This is a Citroen C5 with NaviDrive 3D system.
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    Thanks for the update, @NL620NL. We can't comment yet if this issue will be addressed by the Lumia Cyan WP 8.1 update, though SW updates are released to fix reported bugs and improve the features of the phone's OS. If resetting the phone didn't work, try restoring its software using the Nokia Software Recovery Tool. See this link: Nokia Software Recovery Tool. The link for the recovery app will lead you to the Nokia UK website. Best to search it in the local Nokia support page: Way Finder - Nokia.
    Note that this will wipe out all your phone's data, so making a backup is highly advised. Check this link for the steps on backing up your files: Nokia Lumia 620 - Back up and restore data on your phone.
    Let us know how it will go. 

  • Lumia 620 Indian CV - No firmware available on Rec...

    Hi,
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    Here's the screenshot: http://imgur.com/uSA1iyx 
    Please fix this problem urgently.
    Thanks!

    Same issue here. These days a LOT of product codes are being hidden and a NOL account is required to access them. Of-course it's only available to care center guys.
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