Software required to communicate with the ipod is not working error, help!!

I've had my iPod nano for a while now, and it was working fine until I installed the new iTunes. Now, when I plug my nano in, iTunes won't start. Then, I open up iTunes, and it says "The software required to communicate with the iPod is not properly installed. Please re-install iTunes so you can re-install the iPod updater" or something like that. I've researched this problem, and found other things such as:
http://discussions.apple.com/click.jspa?searchID=-1&messageID=1388732
When I saw what Markinmadison told me to do, I got to the registry editor, and tried to change the permissions and tried to delete the iPodService.iPpod Manager, but it would say "Cannot delete iPodService.iPpod Manager. Error while deleting key"
I have tried everything possible, and nothing has still helped. I would really appreciate help on this one.
Thanks!

to add, as I think this could be important and ive only just realised this, after running itunes diagnostics, it tells me that itunes helper is not running (but i checked and it seems it is) and no ipod is found (although as mentioned Windows recognises the drive).
It also tell me that the most recent ipod connected was the ipod that I had before.
** iPod/iPhone Connectivity Tests **
iPodService 7.6.1.9 is currently running.
iTunesHelper is currently not running.
Apple Mobile Device service 1.14.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 82801FB/FBM USB Universal Host Controller - 2658. Device is working properly.
Intel(R) 82801FB/FBM USB Universal Host Controller - 2659. Device is working properly.
Intel(R) 82801FB/FBM USB Universal Host Controller - 265A. Device is working properly.
Intel(R) 82801FB/FBM USB Universal Host Controller - 265B. Device is working properly.
Intel(R) 82801FB/FBM USB2 Enhanced Host Controller - 265C. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
Most Recent Device Not Currently Connected:
iPod nano (3rd Generation)
Serial Number: 7K7415ZVYXX

Similar Messages

SOLUTION to "Software required for communicating with the iPod is not insta

Folks, I can not take credit for this.....you should send your checks to MarkinMadison. I've included his post in it's entirety. For me, this was the Holy Grail !!
My only comment is make sure when you are in the registry that you hit the "apply" button to change and add things.
This probably won't solve everyone's problem but it clearly solved mine (and I tried all other "solutions"), as well as Mark's.
Apple: please find out who MarkinMadison is and either cut him a big check or offer him free Ipods for life.
"Solution to "Software required for communicating with the iPod is not installed"!
I battled this same problem for about 5 hours. Going through re-installations, the "5 R's", all these discussion boards. Nothing worked.
The problem is that iPodService was repeatedly crashing after minute or so. You can verify this by hitting Ctrl-Alt-Delete and noting that iPodService is missing from the process list (sort by image name), or by right-clicking on My Computer and selecting "Manage", then going to Services and checking out the IPodService service - if it gives you the option to "Start", then it's not running.
Here is what worked.
1. De-install iTunes and iPod (if you have the updater installed) completely by going to Start --> Control Panel --> Add/Remove Programs. Also delete the C:\Program Files\iTunes and c:\Progam Files\iPod\bin directories. (Don't worry, this doesn't affect your saved music files.)
2. Log in as an Administrator
3. Go into the registry (note this is dangerous - you should be careful) and remove the iPod entries that the uninstaller misses.
3.1 Go to Start menu --> Run.
3.2 Type in "regedit".
3.3 Go to HKEYCLASSESROOT --> IPodService.iPodManager.
There are two keys here, iPodManager and iPodManager.1. In my case, I did not have permission to view either of these. I think this is the root cause of the problem. I think the installer can't properly update these because it doesn't have permission. So you need to change the permissions:
3.4 Right-click on IPodService.IPodManager
3.4.1 Select "Permissions..." A warning will appear saying you don't have permission, but that you can change permissions.
3.4.2 On the window that launches, click on "Advanced..."
3.4.3 Click on the "Owner" tab.
3.4.4 Select a valid account (the one you're logged in under) under "Change Owner To".
3.4.5 Click the checkbox that says: "Replace owner on subcontainers and objects."
3.4.5 Hit "OK".
3.4.6 Back on the main Permissions window, hit Add and add the same account as a valid user.
3.4.6.1 Where it says "Enter the object names to select", type in the account name, e.g. "Smith".
3.4.7 Click on the "Allow" checkboxes for "Full Control" and "Read".
3.4.8 Hit "OK".
3.5 Repeat procedure for the "iPodManager.1" key.
3.6 Now right-click and delete both of these keys.
3.7 If you can't delete, you might need to open up the keys and repeat the procedure on the sub-keys.
4. Exit out of the registry editor.
5. Re-install iTunes. I re-installed iTunes and reconnected the iPod, and everything worked.
I want to repeat that editing the registry can completely mess up your computer if you modify the wrong things, so only do this if you're comfortable, and be extremely careful.
Hopefully this helps!
Apple support people: assuming this works, please add it to your solutions page, and feel free to reimburse me for spending half of Christmas figuring this out.
Mark"
Dimension 4600 Windows XP

I have also posted the same question, earlier today. I purchased two for my children and cannot get the iPod to communicate with the computer. I have the iTunes software on my system, but during the installation process I cannot click the NEXT button, once I plug the iPod cable in. The computer does not detect it. I have tried all 6 USB 2.0 ports. I even removed the Dell Jukebox and MusicMatch programs. I am not a computer savvy person - just a mom who wants to give these to my children for Christmas. This is the first "chat" site I have even registered on. I am so very frustrated. Hopefully, this can be resolved.

"The software required for communicating with the iPod is not installed..."

I realize my explanation of my problem is long-winded, so if you want a shortened version, here it is:
I've followed all the instructions trying nearly everything, and no matter what I do, iTunes gives me the error saying: "The software required for communicating with the iPod is not installed correctly. Please reinstall iTunes to install the iPod's software." My G5 iPod (60GB) works on two other computers (both without any music on them), so I assume there something wrong with my computer and not the iPod itself.
Now for the long-winded story of the last eight hours of my life...
I just got the Generation-5 iPod Video (60GB) a today and I'm having problems already. I followed the instructions and installed the iPod software and then plugged in my iPod (iTunes has been on my computer for a while now). I was expecting iTunes to open after plugging in the iPod, but my device manager only detected and installed "a new device". I manually opened iTunes and got an error saying: "The software required for communicating with the iPod is not installed correctly. Please reinstall iTunes to install the iPod's software."
After re-installing the iPod software and iTunes, and restarting my computer countless times, I came looking for help here. I found this page, which seemed to outline my problem exactly. My computer recognizes the iPod as a drive, but iTunes won't have anything to do with it. I have all the symptoms outlined in the heading, so I hoped to solve my problem there. I followed the instructions step-by-step, and after the final restart, I open iTunes to get the same exact error message.
I decided to determine whether there was a problem with my iPod or if it was my computer. I plugged my iPod into my uncles's powerbook, and got to the point where I can name and configure my iPod. I expected it to work flawlessly on a Mac (which it did) but there is no way for me to continue using a Mac (after tomorrow) for my iPod. This formatted the iPod for a Mac, so I went to another (different from the original) Windows computer, clean of any iTunes and iPod software, and followed the instructions exactly as they're supposed to be followed. After the installations, I plugged in my iPod, and although iTunes didn't open, I was able to format back to Windows and name my iPod (a step in the right direction). I should note that my (anti-iPod) computer is a Windows XP Pro, and the working one is Windows XP Home Edition. This was all well and good, until I remembered there was no music on this computer. So my iPod is completely working there, but there isn't anything I can do with it.
Next, I came back here and browsed around the discussion boards, hoping to find somebody with a similar problem to mine. There seems to be alot of errors concerning iTunes not recognizing the iPod, but none of the solutions I tried worked for me, including changing the drive letter. I get the "iPod Service Error" while trying to restore to factory settings through iPod updater.
Of course, I could transfer all 32GB of music from one computer to another, but the second (working) computer isn't mine and I won't have access to it in a couple months. It would be most convenient if I could get my iPod working on my own computer. Any help would be appreciated, especially from somebody who has solved this problem or know how to solve this problem.
P.S.
Here are some other minor details that my be important, but I didn't feel they were worth including.
- My brother has his iPod mini set up on my computer, under a different user login. He gets the same error once in a while, but re-installing iTunes always solves the problem for him. I had him try solving my problem his way, but nothing worked for him either.
- My computer is an AMD Athlon 64 Processor 3200+, 512MB RAM with Windows XP Pro SP2 installed. My internal hard drive is partitioned, using the letters C, D and H (C being my system files, D used for recovery files and H for my applications and games). My E drive is used as a DVD/CD-ROM Drive, and drives F and G are reserved for virtual drives (none have been running during this entire ordeal). My external hard drive uses the letter I, and I manually set my iPod to use the letter J (I've never used 'J' for anything else before).
- Yes, I have downloaded and installed the latest versions of iTunes and the iPod software.
- I'm assuming there is a problem with my computer and not my iPod, since it worked on both other computers I tried. I'm hoping it's as simple as changing a registry file or cleaning out (yet another) temp directory.

Solution to "Software required for communicating with the iPod is not installed"!
I battled this same problem for about 5 hours. Going through re-installations, the "5 R's", all these discussion boards. Nothing worked.
The problem is that iPodService was repeatedly crashing after minute or so. You can verify this by hitting Ctrl-Alt-Delete and noting that iPodService is missing from the process list (sort by image name), or by right-clicking on My Computer and selecting "Manage", then going to Services and checking out the IPodService service - if it gives you the option to "Start", then it's not running.
Here is what worked.
1. De-install iTunes and iPod (if you have the updater installed) completely by going to Start --> Control Panel --> Add/Remove Programs. Also delete the C:\Program Files\iTunes and c:\Progam Files\iPod\bin directories. (Don't worry, this doesn't affect your saved music files.)
2. Log in as an Administrator
3. Go into the registry (note this is dangerous - you should be careful) and remove the iPod entries that the uninstaller misses.
3.1 Go to Start menu --> Run.
3.2 Type in "regedit".
3.3 Go to HKEYCLASSESROOT --> IPodService.iPodManager.
There are two keys here, iPodManager and iPodManager.1. In my case, I did not have permission to view either of these. I think this is the root cause of the problem. I think the installer can't properly update these because it doesn't have permission. So you need to change the permissions:
3.4 Right-click on IPodService.IPodManager
3.4.1 Select "Permissions..." A warning will appear saying you don't have permission, but that you can change permissions.
3.4.2 On the window that launches, click on "Advanced..."
3.4.3 Click on the "Owner" tab.
3.4.4 Select a valid account (the one you're logged in under) under "Change Owner To".
3.4.5 Hit "OK".
3.4.6 Back on the main Permissions window, hit Add and add the same account as a valid user.
3.4.6.1 Where it says "Enter the object names to select", type in the account name, e.g. "Smith".
3.4.7 Click on the "Allow" checkboxes for "Full Control" and "Read".
3.4.8 Hit "OK".
3.5 Repeat procedure for the "iPodManager.1" key.
3.6 Now right-click and delete both of these keys.
I think that's all that's required, but I also searched through the registry and deleted the following keys.
4. Other keys I deleted:
4.1 HKEYCLASSESROOT --> IPodManager.IPodManagerUI.1
4.2 HKEYLOCALMACHINE --> SOFTWARE --> Apple Computer Inc. --> iPod
I think that's all I deleted, but I'm not positive. I seached for instances of "ipod" using the Find... and Find Next functions under the Edit menu.
5. Exit out of the registry editor.
6. Re-install iTunes. I re-installed iTunes and reconnected the iPod, and everything worked.
I want to repeat that editing the registry can completely mess up your computer if you modify the wrong things, so only do this if you're comfortable, and be extremely careful.
Hopefully this helps!
Apple support people: assuming this works, please add it to your solutions page, and feel free to reimburse me for spending half of Christmas figuring this out.
Mark

The software required for communicating with the ipod is not installed corr

I just purchased a 60 gb ipod about 3 days ago and have been trying to sync it with itunes since. i have synced the ipod with itunes on two other computers but when i try to connect it to my itunes the error message "the software required for communicating with the ipod is not installed correctly" message always comes up. i have done almost everything possible including removing itunes and reinstalling it several times. if anyone can help me...please feel free
thanks

Here you go, Please read the whole topic. I'am sure this will help you:
http://docs.info.apple.com/article.html?artnum=93716

'the software required for communicating with the iPod is not installed correctly. HELP.

everytime i try to update my ipod nano, i get an error message saying: 'the software required for communicating with the iPod is not installed correctly. Please reinstall iTunes to install the iPods software'
i have tried reinstalling my itunes but i am still getting this message.
what do i do?!

When you reinstalled, did you just uninstall iTunes, then download it from apple.com/itunes/download?

The software required for communication with the ipod is not installed correctly. Please reinstall itunes to reinstall the iPod's software.

I've reinstalled twice! Still getting same message. Run Windows XP

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies. The notes below the box include tips on removing troublesome components.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there also links to backup and recovery advice should it be needed.
tt2

I keep having the message the software required for communicating with your ipad is not installed correctly please reinstall, I've uninstalled and reinstalled the latest version of itunes 8 times and no luck does anyone have any advice?

I keep having the message the software required for communicating with your ipad is not installed correctly please reinstall, I've uninstalled and reinstalled the latest version of itunes 8 times and no luck does anyone have any advice?

First, for the forum view issue. Go to My Settings (on the right) and in General Settings change the Topic Page View to Flat. Click Save. Posts should show up in the order they were written.
Have you seen this?
http://docs.info.apple.com/article.html?artnum=93764
Also, since you said that you've gone through the 5 Rs, I would assume that you used the iPod Updater to restore (since there is no other way of doing it and you don't "run" the 5 Rs).
When you restored, did you use the latest updater?
You may also want to try formatting the iPod through Windows. Connect it to the computer and when it appears in My Computer right click it and go to format. Does anything happen? Can you format the iPod through Windows?
btabz

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There is no way to remotely track or disable an iPod nano, either for you or Apple. As it can't connect to the Internet on its own, Find my iPhone isn't available for it.
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Next try DFU mode
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You can also try another computer to help determine if you have a computer or iPod problem.

Downloaded Update Software now Ipod is not working - Please Help

I downloaded Update Software onto Ipod and now Ipod is not working. It is stating "Itunes detected an Ipod in recovery mode. You must restore this ipod before it can be used in Itunes". Here's the deal I did that now the Ipod just blinks the circle with the line through it and says do not disconnect. Nothing happens. Has the new software corrupted my Ipod? Can anyone Help

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Message was edited by: Jeff Bryan

One more to the list of people that suddenly the Ipod is not working anymore. It does not turn on, I read some of the ideas, I can see that is something that comes from apple somebody could solve it or should we unitforces to demand a solution from apple?

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Software required to communicate with the ipod is not working error, help!!

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