Software Update 1.13.604 bricked my phone

I took the new software update on Saturday the 24th, and have regretted it ever since. My droid X is rebooting every 10 minutes or so and will eventually get to the point where it will shut off and I have to remove the battery just to power it on again.
Yes, I've turned it off and on again. Yes, I've done a factory reset, but the reset still leaves the broken software on the phone. When I was activating the phone again the phone reset on me . Does anyone have any suggestions on what I should do? Is it worth trying to get a new droid? Can I activate my old LG Envy in the meantime? Should I just go get an iphone?

Yes, you can go back to your old phone. Yes, it is worth the trouble to get a new one. Yes, if you are impatient you should go to the iPhone.

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HT4623 my iOS6.0.1 software update was interrupted and now my phone won't switch on and it's permanently stuck on the start up apple. help please?

my iOS6.0.1 software update was interrupted and now my phone won't switch on and it's permanently stuck on the start up apple. help please?

Connect and select iPhone in computer iTunes, in Summary page click Check for Update button.

Software update deleted close to EVRYTHING from phone?

I installed the recent update on Sunday, and when my phone rebooted i noticed my lock screen was different. Upon unlocking my phone i saw that all of my screens were blank - no clock, no widgets, no apps...nothing. I immediately go to my messages inbox and see the same...nothing. Close to panic mode, i check my contacts...nothing. I ran the backup assistant to retrieve contacts, but even then not all came through for me. I had several VERY important "locked" messages that were also deleted and cannot be restored. Even my saved voicemails are gone. The even stranger part is that the majority of my downloaded aps. survived, but have been acting funny ever since. All of my settings are gone too, and I am having to start at square one for just about everything!
I know that this info is gone and never coming back, but what caused this to happen? Im fearful of relying on my phone to do what it is SUPPOSED to do in case this happens again. Several hours have been wasted already trying to gather the info needed from my messages & voicemails from people, i can not afford to keep a phone that doesnt work the way it was promised and the reason why i purchased in the first place, nor can i sit around crossing my fingers that this doesnt happen again. Any ideas or input to how this happened and how I can prevent it from happening again?

I also recently lost ALL my contacts and ALL of my messages!!! I have ran back up assistant numerous time and it downloaded only half of the T's, V's, W's and Z contacts I had. I go to the Backup Assistant website and it show I have 329 contacts and that they all have been synced to my phone. I spent 25 minutes on the phone with Tech support only for him to put me on hold ALOT and tell me he has no idea what to do to fix it!!! I am so frustrated!!!!!! Any and ALL help will be tried and appreciated!!! Soon.......

HT4623 The software update option is not on my phone. It just goes from "about" to "usage". I have an iPhone 3G. Every time I try to update it on iTunes, nothing changes. I have version 4.2.1, no matter what I do. Any suggestions?

I have an iPhone 3G, and cannot update my iOS. In the General tab, "Upadate Software" is not even there. It just goes from "About" to "Usage". When I try to update on iTunes, it always remains the same. iOS 4.2.1. Any suggestions? (My PC uses Windows XP). Also, my WiFi has completely quit working. Works fine on the other iPhones in the house, as well as the XBox 360, so I am sure it's my phone. I tried everything I could think of, including restoring the iphone to factory settings & then updating, but no luck. Thank you! for any help you can give! I plan to get an iPhone 5, but wasn't ready to do it quite yet. Hopefully my phone can be rescued until I'm ready.

That is the highest you will be able to go with 3g. You need 3gs or 4 to go any higher (multi processors and more memory needed). Version 4.2.1 marks the end of your updates for that device.

Software update for torch to7.1 frozen phone

hi,i tried to download the new update via wi-fi but it has frozen on backing up data and i cannot access my phone, tried connecting to blackberry desktop but wont connect either,can anyone help???

(Credit JSanders)
There are two methods of recovery for you to try:
One:
Open Blackberry Desktop Software & Connect your device with PC using USB cable, without inserting battery.
You will get three option Retry, Update Or Cancel, then click on update.
Once it is to the stage of the update "initializing handheld", then insert battery.
If this does not work, and you remain stuck on the backing up the Social Feeds database, go to the second method below.
Secondly:
Start your BlackBerry in Safe mode. Article ID: KB17877 How to start a BlackBerry smartphone in Safe Modehttp://www.blackberry.com/btsc/KB17877
Connect to the BlackBerry Desktop Software and allow your handheld to connect. If you are prompted to upgrade, cancel the upgrade for later.
IF you cannot connect or your Desktop Software does not recognize your device while in Safe Mode, please follow the directions here to force the detect:  Article ID: KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
Go to Device > delete > SELECT DATA > select to delete both the Social Feeds and Smart Card databases, and follow the remaining prompts to complete it.
Now, you can return and click to upgrade the device through the Desktop Manager, or reboot the BlackBerry in normal mode and continue the over the air upgrade.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

Iphone software update deleted my playlists on the phone and itunes

When i installed the latest update to the iphone 3gs all of my playlists were wiped out. is there way to recover them? when i synched my phone with itunes it deleted the playlists there as well. i do have an ipod with the playlists still in tact.

I had a very similar issue. Bought the 3G and tried to sync it with my Outlook (2002) and it deleted about 3 dozen calendar events. It seemed to be specifically recurring events, and I think they all had reminders. Not sure though - recreated them all, so let's see what happens.

TS3694 my phone has a picture of a usb plug with an arrow towards the itunes symbol. we have turned off the phone and restarted the computer. no difference. the error note one plugged in says the iphone software update could not be contacted. my phone is

?

after the third time of replugging it into my computer it now says i have to restore it. is there anyway to avoid this????? please help

Two Droid 2 Global phones - Flaky since software update

I have two Droid 2 Global phones which were purchased at the same time. Ever since the last software update, which I believe was the Gingerbread update, these phones have been acting flaky in several ways with various features just shutting down and only a restart of the phone able to make them work again. Both phones have been having the exact same problems so that leads me to believe it is likely software related.
1) It quits ringing...even with ringing volume turned all the way up, incoming calls just don't ring. Same with text messages. Restarting phone fixes the problem.
2) The camera will take a picture, but when you go to look at it in the gallery, it is just a blank image. Unless you go look at the gallery, you have no way of knowing the picture didn't take. Once again, restarting the phone fixes this.
3) I have similar issues with the bluetooth. I sync it up to my car stereo, but sometimes it just won't sync until I restart the phone.
With the age of these phones, I suspect there are no more software updates on the way from Verizon. Can anyone confirm that? Unfortunately, the last software update also prevented <Deleted per the Verizon Wireless Terms of Service.> Any suggestions on how to get these phones some sort of software update or useful again? A phone that doesn't ring isn't much use.
Message was edited by: Verizon Moderator

Hi jksoft,
I know how troubling these difficulties can be especially when it's happening to two lines of service. I extensively researched this trouble in our database as well as Motorola's and was unable to find this as any known trouble. The gingerbread update was the last release for the Droid 2 and no expected changes as of now.
Are you using the ringtones and notifications that are preloaded in the phone or the ones you have obtained elsewhere? If you haven't tried it yet, please use a notification tone and ringtone that is from the device itself. Let me know if this makes the device work correctly.
The trouble with camera and bluetooth don't have troubleshooting steps other than doing a hard reset of the device. This will completely wipe out the device but items like contacts and media can be backed up. To complete the reset go to http://bit.ly/rqKDhh and follow the steps for the preferred method. Please keep us posted as we may need to file an investigation with Motorola to review this.
Thank you,
MariaC_VZW
Please follow us on Twitter @VZWSupport

N82: Nokia Software Update doesn't find the phone

Hello, I am trying to update the firmware of my Nokia N82, but I get an error message from Nokia Software Updater saying that it doesn't find the phone. I find that strange as Nokia PC Suite indeed finds the phone. The icon on the taskbar says that "AndersMobil is connected".
I've noticed that if I let Nokia PC Suite run at the same time as Nokia Software Updater, this icon shows that the phone is being connected and disconnected several times while Nokia Software Updater tries to find the phone, something that might indicate that the two programs cannot be run at the same time? I tried to run Nokia Software Update alone, but still the program doesn't find the phone.
In Windows Hardware Manager (or Units manager, not sure of the english translation) of Windows XP, "Nokia GSM Phone USB Modem" gives the following error message: "The unit is not working as it should as Windows cannot load the necessary drivers for this unit (Code 31)." Under "Portable Devices" in Hardware Manager/(or Units manager?) the error message "This unit cannot start. (Code 10)" appears for the unit "AndersMobil".
I followed the guidelines on the internet reinstalling Nokia PC Suite and Nokia Software Updater, removing and reinstalling the drivers, but Nokia Software Update still doesn't find the phone, and the same error messages appears in Hardware/Units manager every time.
What do I do?
Regards,
Anders
By the way, I sent an e-mail to Nokia support about this but they still haven't answered although it's been a long time since.
Moderator note: translation removed.
Message Edited by sphere_s on 18-Feb-2008 06:53 AM

See also my post "N82: Remove memory card and click OK" at /discussions/board/message?board.id=smartphones&message.id=79797#M79797
I don't know if that problem might be interconnected with the other in some way or not.
Kind regards,
Anders

HT4623 my software update is not on the phone

my software updat is not there n my phone needs updating

Hi nikki,
What IOS is running on your iPhone? Software upates on the phone are only there if you have IOS 5.0 or higher installed. To do updates with a lower IOS, you must hook it up to a computer and update through iTunes.
Cheers,
GB

I did software update for IOS 8 and my I phone 5s coming very slow while using the Internet please I need advise

I did software update iOS 8 for my I phone 5s after That my phone coming very slow when i using internet

Hi ..
Reset the device:
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
If that doesn't help, tap Settings > General > Reset > Reset All Settings
If that doesn't help, tap Settings > General > Reset > Reset Network Settings
You will have to re enter your Wi-Fi password.
No data is lsot due to a reset.
If nothing above has helped, try here > iOS: Troubleshooting Wi-Fi networks and connections

My phone got completely erased after last software update

Hi,
What's wrong with the latest software update for the iPhone? My phone got completely blocked and had to erase it and can still not activate it. Lost all my data, anyone else experienced this problem?
Best regards,
Tim Metz

Don't quote out of context:
Your follow up indicated that you don't actually have a problem activating your phone at all.
You don't have an activation problem.
At this stage, though, I don't care. Figure it out yourself.
You are the one who is being insulting.
Next time, try clearly outlining EXACTLY what your problem is. You do NOT have an activation problem. You appear to have not bothered to back up or extract your photos before you attempted to update your phone.

Software update, nothing but headaches.....

About two weeks ago, I woke up to a message on my phone that said a software update had been downloaded and the phone needed to restart to install. I wish I'd known then what a headache this was going to cause me.
A few days later I noticed that my phone wasn't ringing, my notification sounds weren't playing, and my alarm was going off on the screen but no sound. I always use my phone as my alarm clock, but can't trust it now. I turned my phone off and back on and the problem resolved. It has done it 5 or 6 more times since then. I'm on call for my job every three weeks, and I couldn't trust that my phone was going to ring this past week. Very frustrating.
I've also had an increase in problems making calls and typing text messages. When I try to make a call it acts like it is connecting but I don't hear the phone ring or anything. My husband said it is connecting, and he can hear me, but I can't hear anything. When typing text messages, it will freeze up and I have to exit the message and go back in before it will let me type.
I'm loathe to do a factory reset because of the amount of time it takes to get the phone back to the way I like it. Is this going to be my only option? When I first got my Droid 2, it was replaced twice in the first three months because I had nothing but problems. The 2nd time was a refurbished Droid 2 Global and it has been an OK phone. I've spent so much time dealing with technical issues though that I'm about ready to send Verizon a bill for my time.
I'm not able to upgrade until August, but I can assure you I will never buy another Motorola phone.
Is anyone else having the same problems since the update? Any solutions to the problems I'm having?

Have you tried booting in Safe Mode and see if the device works as needed? Try follow these steps and if this doesnt help then I would say its time to try a hared reset because issues do have a habit of showing its evil head after a update because of the update process changes and updates files but doesnt delete any personal settings and the old settings sometimes cause issues..
Try booting in Safe Mode and then consider a Hard Rest.
Enable Safe Mode
Press and hold the Power button.
Select Power off.
Slide the keyboard open.
Press the Power button.
Press and hold the OK key.
Continue to hold the OK key until Safe mode appears in the lower-left of the unlock screen.
This may take up to 30 seconds.
While in Safe Mode, remove the most recently installed applications.
Power cycle the device then attempt to use the device.
If the device works properly, install applications one at a time to identify the application causing the problem.

Error 1904 while installing "nokia software update...

Hi, i've just downloaded the new nokia software updater v.1.4.70en but while im trying to install it shows me an error saying :
" Error 1904.Module C:\Program Files\Common Files\Nokia\Tss\Communication API\cmn_usbdcm.dll failed to register. HRESULT -2147220473. Contact your support personnel" and another " Error 1904.Module C:\Program Files\Common Files\Nokia\Tss\Communication API\dtl.dll failed to register. HRESULT -2147220473. Contact your support personnel.".
I put ok and it continues the installation and then it finish.
But the problem is that if i go to the nokia software updater it does not find my phone! Im working on my windows xp sp2 laptop. I also tried on my windows vista laptop and it gave me the same errors! I have no firewalls or antiviruses to block anything! if somebody can help me i would be very gratfull!
I have an nokia E90 V.07.24.0.3 and i want to update it to the last firmware!
Thank you, Olivier!

I have just encountered the same/similar problem and spent an age trying to find a solution both here and through Google with no success. The good news is that after a bit of trial & error I have managed to resolve the issue with a very simple workaround
When installing NSU, continue through the installation until presented with the error message.
Here, grab a pen and paper and note down the full path of the .DLL causing the problem.
Now continue to install (ignoring the error) by clicking on the right arrow.
Once insallation is complete, open the start menu and select 'Run'
Here you need to type "regsvr32" (without quotation marks) followed by a space then the full path of the file you have noted from the error message. (Note - the path should be in quotation marks). As an example, below is exactly what I typed to resolve my issue
regsvr32 "C:\Program Files\Common Files\Nokia\Tss\ProductApiLoader\ta_productapiloader.dll"
Now open NSU and update your handset.
Good luck and remember to feed back your results on this thread for the benefit of others.

Upgraded Software update - now cable doesn't work!

I went to use the software update today when I was connected to me PC. It told me there was an update to the software and to remove my phone and USB connection while it downloaded and installed. I did this and went through the update which apprently worked fine but needed to also install a cable driver update, did this as advised then tried to reconnect my phone but the PC just doesn't see it anymore.
Thanks Nokia.
My PC is running Windows XP. Software update is now 1.3.60en
Phone is N73
April 07 - just got an E65 - not too bad so far.

Just my luck!! Fortunatey its not too big a problem as I have damaged my phone prior to this and am awaiting a replacement from the insurance people. I was updating to see what the update offered and if it sorted some of the issues I have with it as it stands. As for "dont fix it if it aint broke" I have never had this phone working in the way that it should. the N73 has been a big dissopointment and now I hear that it has been discontinued, no surprises there!
It disgusts me that companies like Nokia release software before it has been fully tested just because its cheaper to let the paying public do the tests and give them a greater spectrum of results. Souns to me like they're basing their business strategy on Microsoft.
April 07 - just got an E65 - not too bad so far.

Software Update 1.13.604 bricked my phone

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