Software Update always fails

I have a friend who bought a new iMac. When she tries to use Software Update, or download updates from the Apple website, she keeps getting this message:
The Update can't be installed. A networking error has occurred: Time out (-1001). Make sure you can connect to the internet, then try again.
She is definitely connected to the internet...she keeps complaining to me via email!
Any suggestions? Thanks.

She's at the point where she can download other kinds of files, like PDFs, from various websites, and she can download small software updates. But the large ones time out.
She doesn't have a router. Just a DSL modem.

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    Nov 12 10:37:29 Bruces-MacBook-Air Software Update[986]: JS: 10.7.4
    Nov 12 10:37:30 Bruces-MacBook-Air diskmanagementd[1006]: DM ->T-[DMToolBootPreference recoveryPartitionInfoForVolume:what:dict:]: inHostDiskUDS=0x10ad36c20=disk0s2=Macintosh HD inWhatStr=RecoveryInfoBaseSystemVersion
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    Nov 12 10:37:30 Bruces-MacBook-Air diskmanagementd[1006]: DM <-T-[DMToolBootPreference recoveryPartitionInfoForVolume:what:dict:]: retErr=0 outInfoDict={
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            ProductCopyright = "1983-2012 Apple Inc.";
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    Nov 12 10:37:31: --- last message repeated 1 time ---
    Nov 12 10:37:31 Bruces-MacBook-Air Software Update[986]: JS: Firmware is up to date.
    Nov 12 10:37:31 Bruces-MacBook-Air Software Update[986]: JS: model = MacBookAir5,2
    Nov 12 10:37:31 Bruces-MacBook-Air Software Update[986]: JS: 10.7.4
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    Nov 12 10:37:50 Bruces-MacBook-Air Software Update[996]: Acquired Lock: 501, 986, 0
    ---- download, install and reboot started here -----
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    Nov 12 11:12:18 Bruces-MacBook-Air Software Update[996]: Acquired Lock: 0, 1060, 0
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    Message was edited by: ThatsUnpossible
    Message was edited by: ThatsUnpossible

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    Task Run ID : 2713
    Target : 172.17.11.231-EC
    Status : SUCCESS
    Result : Library created successfully from URL file:///var/opt/sun/xvm/locallib/swlib2 (62563)
    Logs   :
    07/10/2013 02:43:44 PM EDT INFO Library file:///var/opt/sun/xvm/locallib/swlib2 already exists on the system. (62203)
    Task   : VirtImageNormalizationTask
    Task Run ID : 2714
    Target : 172.17.11.231-EC
    Status : SUCCESS
    Result : Task completed successfully. (15029)
    Logs   :
    Task   : CreateFolderTask
    Task Run ID : 2715
    Target : 172.17.11.231-EC
    Status : SUCCESS
    Result : Task completed successfully. (15029)
    Logs   :
    07/10/2013 02:43:44 PM EDT INFO Number of times to attempt wait: 90
    07/10/2013 02:43:44 PM EDT INFO Library Status = FOLDER_EXISTS
    07/10/2013 02:43:44 PM EDT INFO Library is ready
    Task   : UCETask
    Task Run ID : 2721
    Target : SatelliteTarget->EC
    Status : FAILED
    Result : Task failed. (15030)
    Logs   :
    07/10/2013 02:43:44 PM EDT INFO Initializing Library Directory: /var/opt/sun/xvm/locallib/swlib2/8b0e3143-72cb-4e36-a49b-d5143d1eb2e8/data
    07/10/2013 02:44:14 PM EDT INFO No Update bundle specified.
    07/10/2013 02:47:34 PM EDT ERROR Software Update Service is not configured. Please verify MOS Credentials (35660)

    The log file /var/opt/sun/xvm/uce/opt/server/logs/error.log may give more details for the problem though it's not very readable. FYI, the problem I got was: I used a nfs file system to place the libraries, and somehow the configuration utility couldn't grab the file lock from the nfs file system. It worked before, but not for that time. I didn't figure out the reason, However, after I moved everything from the nfs file system to the local filesystem, the problem was resolved. Just FYI.

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