Software Update and Installer no longer work

I have a PowerMac G5 tower and a iBook G4. Both were prompted to automatically update to 10.4.11-- my laptop is fine. My PowerMac, however, can no longer launch the Software Installer. I tried downloading 10.4.11 as a standalone to install it, but that is when I discovered the Installer no longer works-- is quits unexpectedly.
Are there any fixes I can try before reinstalling the entire ops system? Or, since I'm toying with the idea of buying Leopard anyway, should I skip the reinstall of Tiger altogether? Thanks in advance for your help!

I seem to be having the same problem. When I download an application (.app) and than click on the box to open it , it shakes for a moment but nothing happens.I have tried a number of different applications with the same result. So there has to be something wrong with the INSTALLER. But then I have the same problem with my disk utility. Thats when I booted up from my CD and used the disk utility there to clean up the permissions and repaired the disk. Every thing worked fine but did not fix the installer or disk utility on the computer.
I am waiting now to see if we get some suggestions before I try an Archive re-install.

Similar Messages

Software update and iLife help not working in Admin account

For the last few weeks (maybe since iLife 11 was installed) software update and iLife help has quit working on the single administration account on my iMac. All works fine on the secondary accounts.
If I try to use software update it says everything is up to date, even though I know there are updates available that can be seen if checking from a different account on the machine. In iLife, if I try to access the help files it tells me I need to download them. I click to download and after a few seconds it takes me back to the front help page and I then go through the entire process again but the help download never happens. On secondary accounts the help files work no problem.
I've tried many of the tips for deleting helpfile plists, but nothing seems to work for me.
Can any kind person list for me everything I should look to delete or move in the account to get these things working again?
It would be much appreciated!

Since the issue is specific to your original user account, you can proceed in two ways. One is to log into your new account, make a list of the preference files (plists) located in /username/Library/Preferences/, including any in the ByHost subfolder, log back into the original account, move everything on that other account's list from the original account's Preferences folder into a newly created folder on the Desktop, log out and back in, and see if the problem goes away. If so, you can copy the ones in the Desktop folder (one at time) back into /Preferences/, restart, and see if the problem returns. If so, you've identified the corrupt/conflicting one. Continue with all of them until isolating the bad ones. That'll save you the trouble of resetting preferences.
The second way is much more detailed and I'll not burden you with the steps unless the above doesn't fix the issue.

Can I reset the Machine to Factory, but keep software updates and installs?

I have a Loan Mac Mini for Tech Support and Macintosh Evangelism. I loan it out to customers when I'm fixing their Windows Boxes, so they have something to use in the Interim, and to encourage them to Get A Mac.
Is there a way of installing all relevant Software Updates and installing 3rd party Drivers and software, but still allowing my Customers to have the full 'Macintosh Experience' with the Welcome screen, migration tool, et al.
Two ways I can think of doing this is Restoring MacOSX on it, installing the Software Updates and 3rd Party software from a Different Machine, but not all packages allow installation to a Non-Boot Drive.
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Anyone have any Ideas?

Start with a search for AppleSetupDone. Among those threads, you should find how to do what you want.

After software update usb mouse no longer works.

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Software Update and Installer Crash after system update

I updated to 10.4.11 and seems like ever since that Safari won't open and the software updater won't open - they both give the same message - it's the unexpectedly quit dialog box.
Someone mentioned the update was a little corrupt so i went and downloaded the updated update and when i run the .pkg, the installer intro screen opens, i click continue and then it crashes in the same manner as the previous two apps. I have verified permissions several times, tried dragging the cache folder (in both spots) to the desktop and everything is still not working. Any more suggestions. I really don't want to do a clean install. Thanks in advance.

The error report is as follows:
Date/Time: 2008-01-06 11:55:01.033 -0500
OS Version: 10.4.11 (Build 8S165)
Report Version: 4
Command: Installer
Path: /Applications/Utilities/Installer.app/Contents/MacOS/Installer
Parent: WindowServer [54]
Version: 2.1.9 (104)
Build Version: 36
Project Name: Installer
Source Version: 1040000
PID: 241
Thread: 0
Exception: EXCBADACCESS (0x0001)
Codes: KERNINVALIDADDRESS (0x0001) at 0x96481d10
Thread 0 Crashed:
0 <<00000000>> 0x96481d10 0 + -1773658864
1 com.apple.WebCore 0x959e28c8 WebCore::RenderBlock::setStyle(WebCore::RenderStyle*) + 88
2 com.apple.WebCore 0x959e9ab4 WebCore::Node::createRendererIfNeeded() + 340
3 com.apple.WebCore 0x959e98c8 WebCore::Element::attach() + 24
4 com.apple.WebCore 0x959e9304 WebCore::HTMLParser::insertNode(WebCore::Node*, bool) + 580
5 com.apple.WebCore 0x959e8fe8 WebCore::HTMLParser::finished() + 120
6 com.apple.WebCore 0x959e89fc WebCore::HTMLTokenizer::end() + 188
7 com.apple.WebCore 0x959e88f8 WebCore::HTMLTokenizer::finish() + 1160
8 com.apple.WebCore 0x959cb1ac WebCore::FrameLoader::endIfNotLoadingMainResource() + 124
9 com.apple.WebCore 0x959c51ec WebCore::FrameLoader::init() + 1500
10 com.apple.WebKit 0x957b1e1c -[WebFrameBridge finishInitializingWithPage:frameName:frameView:ownerElement:] + 364
11 com.apple.WebKit 0x957b1c94 -[WebFrameBridge initMainFrameWithPage:frameName:frameView:] + 100
12 com.apple.WebKit 0x957b0cc8 -[WebView _commonInitializationWithFrameName:groupName:] + 568
13 com.apple.WebKit 0x957b095c -[WebView initWithFrame:frameName:groupName:] + 204
14 com.apple.AppKit 0x93993720 -[NSHTMLReader _loadUsingWebKit] + 412
15 com.apple.AppKit 0x93993350 -[NSHTMLReader attributedString] + 36
16 com.apple.AppKit 0x939928b8 _NSReadAttributedStringFromURLOrData + 6132
17 com.apple.AppKit 0x93a0a9bc -[NSAttributedString(NSAttributedStringKitAdditions) initWithURL:options:documentAttributes:error:] + 220
18 com.apple.InstallerPlugins 0x9aeb93e0 -[InstallerPane(Private) memoryBasedAttributedStringWithFile:] + 100
19 com.apple.installer 0x000144ec -[ReadMePage(Private) _loadData] + 188
20 com.apple.installer 0x0001439c -[ReadMePage willEnterPane:] + 96
21 com.apple.installer 0x00006544 -[PageController(Private) _movePaneForwardAndAskFirst:] + 584
22 com.apple.installer 0x0000615c -[PageController(Private) _gotoNextPane:] + 212
23 com.apple.installer 0x00008608 -[PageController buttonAction:] + 76
24 com.apple.AppKit 0x93826d44 -[NSApplication sendAction:to:from:] + 108
25 com.apple.AppKit 0x93826c78 -[NSControl sendAction:to:] + 96
26 com.apple.AppKit 0x93826b58 -[NSCell _sendActionFrom:] + 156
27 com.apple.AppKit 0x93840b80 -[NSCell trackMouse:inRect:ofView:untilMouseUp:] + 1020
28 com.apple.AppKit 0x93840768 -[NSButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 564
29 com.apple.AppKit 0x9384018c -[NSControl mouseDown:] + 536
30 com.apple.AppKit 0x937e1970 -[NSWindow sendEvent:] + 4616
31 com.apple.AppKit 0x9378a9b4 -[NSApplication sendEvent:] + 4172
32 com.apple.AppKit 0x93781df0 -[NSApplication run] + 508
33 com.apple.AppKit 0x93872974 NSApplicationMain + 452
34 com.apple.installer 0x00002824 main + 284
35 com.apple.installer 0x0000236c _start + 340
36 com.apple.installer 0x00019188 start + 60
Thread 1:
0 libSystem.B.dylib 0x90023c60 recvfrom + 12
1 com.apple.installframework 0x98cbce1c dolog_udplisten + 252
2 libSystem.B.dylib 0x9002bd08 pthreadbody + 96
Thread 2:
0 libSystem.B.dylib 0x9001a12c getdirentries + 12
1 com.apple.CoreFoundation 0x907c9094 _CFBundleCopyDirectoryContentsAtPath + 896
2 com.apple.CoreFoundation 0x907c89cc _CFBundleURLLooksLikeBundleVersion + 60
3 com.apple.CoreFoundation 0x907c7218 _CFBundleCreate + 196
4 com.apple.Foundation 0x92bc97ac -[NSBundle _cfBundle] + 88
5 com.apple.Foundation 0x92bc9540 -[NSBundle _initInfoDictionary] + 68
6 com.apple.Foundation 0x92bc94d8 -[NSBundle infoDictionary] + 48
7 com.apple.Foundation 0x92be901c -[NSBundle bundleIdentifier] + 32
8 com.apple.installframework 0x98cba4e0 +[IFPkg(Receipt_Private) _receiptCacheForVolume:] + 448
9 com.apple.installframework 0x98cbb0d0 +[IFPkg(Receipt_Private) receiptInfoForIdentifier:withObject:onVolume:] + 76
10 com.apple.installframework 0x98ccae20 +[IFPkg(IFPkg_ReceiptCreation) receiptModuleForIdentifier:withObject:onVolume:error:] + 72
11 com.apple.installframework 0x98ccad90 -[PFReceipt initWithModule:andID:context:onVolume:error:] + 116
12 com.apple.installframework 0x98ccad00 +[PFReceipt receiptWithModule:andID:context:onVolume:error:] + 92
13 com.apple.installframework 0x98ccac74 +[PFReceipt receiptForIdentifier:withObject:onVolume:error:] + 96
14 com.apple.installframework 0x98cca918 -[IFDocument(DistributionPrivate) receiptForPackage:atVolumePath:] + 160
15 com.apple.installframework 0x98d0ba24 -[IFDTargetController(DiskProcessing) _cacheReceiptInfoForTarget:] + 128
16 com.apple.installframework 0x98cc735c -[IFDTargetController(DiskProcessing) _processVolumeTarget:] + 488
17 com.apple.installframework 0x98d0bbf8 +[IFDTargetController(WorkerThread) _handleTargetRequests] + 392
18 com.apple.Foundation 0x92be80c0 forkThreadForFunction + 108
19 libSystem.B.dylib 0x9002bd08 pthreadbody + 96
Thread 3:
0 libSystem.B.dylib 0x9003288c wait4 + 12
1 com.apple.Foundation 0x92bd6374 _waitForTermination + 40
2 libSystem.B.dylib 0x9002bd08 pthreadbody + 96
Thread 4:
0 libSystem.B.dylib 0x9000b348 machmsgtrap + 8
1 libSystem.B.dylib 0x9000b29c mach_msg + 60
2 com.apple.CoreFoundation 0x907de9b8 __CFRunLoopRun + 832
3 com.apple.CoreFoundation 0x907de2bc CFRunLoopRunSpecific + 268
4 com.apple.Foundation 0x92c10738 +[NSURLCache _diskCacheSyncLoop:] + 152
5 com.apple.Foundation 0x92be80c0 forkThreadForFunction + 108
6 libSystem.B.dylib 0x9002bd08 pthreadbody + 96
Thread 0 crashed with PPC Thread State 64:
srr0: 0x0000000096481d10 srr1: 0x100000004200f030 vrsave: 0x0000000000000000
cr: 0x22044422 xer: 0x0000000000000000 lr: 0x00000000959e2c68 ctr: 0x0000000096481d10
r0: 0x0000000096481d10 r1: 0x00000000bfffd870 r2: 0x00000000a59c3b80 r3: 0x0000000007569800
r4: 0x0000000000000000 r5: 0x00000000075697c4 r6: 0x00000000fffffff3 r7: 0x0000000000000003
r8: 0x0000000000000000 r9: 0x3ffe02003ffe0200 r10: 0x00000000075697c4 r11: 0x0000000022044428
r12: 0x0000000096481d10 r13: 0x00000000003ca3d0 r14: 0x0000000000000000 r15: 0x0000000000000001
r16: 0x0000000000000001 r17: 0x00000000a37b3584 r18: 0x00000000003c2d30 r19: 0x0000000000000000
r20: 0x00000000bfffde54 r21: 0x00000000bfffdeac r22: 0x0000000007583c00 r23: 0x0000000007586960
r24: 0x0000000000000000 r25: 0x000000000000000b r26: 0x00000000075697c4 r27: 0x0000000000000000
r28: 0x00000000075697c4 r29: 0x0000000000000000 r30: 0x0000000007569800 r31: 0x00000000959e90d0
Binary Images Description:
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0x94302000 - 0x944c2fff com.apple.QuartzCore 1.4.12 /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x9450c000 - 0x94549fff libsqlite3.0.dylib /usr/lib/libsqlite3.0.dylib
0x94551000 - 0x945a1fff libGLImage.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x945aa000 - 0x945c4fff com.apple.CoreVideo 1.4.2 /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x945d5000 - 0x945f6fff libmx.A.dylib /usr/lib/libmx.A.dylib
0x94633000 - 0x94678fff com.apple.bom 8.5 (86.3) /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x94799000 - 0x947a8fff libCGATS.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
0x947b0000 - 0x947bcfff libCSync.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x94802000 - 0x9481afff libRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x94c2f000 - 0x94ca0fff libstdc++.6.dylib /usr/lib/libstdc++.6.dylib
0x94d13000 - 0x94d33fff com.apple.NetInfo 1.0.0 (???) /System/Library/PrivateFrameworks/NetInfo.framework/Versions/A/NetInfo
0x95487000 - 0x9550afff com.apple.DiscRecordingEngine 3.1.3 /System/Library/Frameworks/DiscRecording.framework/Versions/A/Frameworks/DiscRe cordingEngine.framework/Versions/A/DiscRecordingEngine
0x9574c000 - 0x9576bfff com.apple.DiskManagement 1.10 (92.20.2) /System/Library/PrivateFrameworks/DiskManagement.framework/Versions/A/DiskManag ement
0x957ac000 - 0x95867fff com.apple.WebKit 523.12.2 /System/Library/Frameworks/WebKit.framework/WebKit
0x958d0000 - 0x95983fff com.apple.JavaScriptCore 523.12 /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x959ab000 - 0x95f28fff com.apple.WebCore 523.12.2 /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
0x97133000 - 0x97138fff com.apple.JavaScriptGlue 523.12 /System/Library/PrivateFrameworks/JavaScriptGlue.framework/Versions/A/JavaScrip tGlue
0x98cb8000 - 0x98d5dfff com.apple.installframework 2.0.11 (146) /System/Library/PrivateFrameworks/Install.framework/Versions/A/Install
0x9aeb6000 - 0x9aebafff com.apple.InstallerPlugins 2.1.9 (104) /System/Library/Frameworks/InstallerPlugins.framework/Versions/A/InstallerPlugi ns
Model: PowerMac12,1, BootROM 5.2.6f1, 1 processors, PowerPC G5 (3.1), 2.1 GHz, 1.5 GB
Graphics: ATI Radeon X600 XT, ATY,RV380, PCI, 128 MB
Memory Module: DIMM0/BUILT-IN, 512 MB, built-in, built-in
Memory Module: DIMM1/J6700, 1 GB, DDR2 SDRAM, PC2-4200U-444
AirPort: AirPort Extreme, 405.1 (3.90.34.0.p18)
Bluetooth: Version 1.9.5f4, 2 service, 1 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
PCI Card: ATY,RV380, Display, PCI-E
Serial ATA Device: WDC WD2500JS-40MVB1, 232.89 GB
Parallel ATA Device: MATSHITADVD-R UJ-846
USB Device: Hub, Up to 480 Mb/sec, 500 mA
USB Device: Built-in iSight, Micron, Up to 480 Mb/sec, 500 mA
USB Device: IR Receiver, Apple Computer, Inc., Up to 12 Mb/sec, 500 mA
USB Device: Bluetooth USB Host Controller, Apple, Inc., Up to 12 Mb/sec, 500 mA
USB Device: Hub in Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec, 500 mA
USB Device: Apple Optical USB Mouse, Mitsumi Electric, Up to 1.5 Mb/sec, 100 mA
USB Device: MP600, Canon, Up to 12 Mb/sec, 100 mA
USB Device: Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec, 250 mA

Problems installing in 10.3 (software update and installer)

i have a blue and white g3, just installed 10.3 and cannot install anything, be it software update or just a package in installer. (software update gives an error that there needs to be significant premissions)
-how can i repair this?
whats wrong?

Hi ilovemacintosh,
If you upgraded from OS 9, did you first install the Firmware Update, if needed?
Do the install CDs that you used, look like These?
What size is your Hard Drive, and how much space is available?
How much RAM is installed, and is it original or added?
Have you run Repair Permissions?
Are you logged in with an Administrator account?
ali b

Ipod touch 3gen failed to update and will no longer work

my ipod touch 3g tried to update but i failed and now my computer dosent reconize the ipod and the screen will not change

how can i fix it?

I accidentally clicked an apple software update and now it wont work. HELP!!!

i was looking to see if anyone could help me solve my problem. the screen is telling me to plug it into itunes but it also wants me to restore it to factory mode. what do i do. HELP!!!

thats the only option at this point...connect to itunes and complete the steps you are asked

When I plug in my iPod and it syncs it says that a bunch of my apps cannot be loaded because my iPod does not have the latest software to support them, but I have done all of the iPod software updates and the same apps were working fine just weeks ago...?

I plug in my iPod to charge from my computer and it syncs with my iTunes, but I've been getting a message that a list of 13 of my apps cannot be loaded onto my iPod because it doesn't have the latest software to support them. I have done all the software updates for my iPod and iTunes says it is completed up-to-date. Do I need to delete the apps and redownload them or what?
Any help is appreciated! Thanks.

ok well like lllaass said, most apps require 4.3 or later iOS software. chances are since the apps worked before, the apps themselves got updated and will no longer work with your software version.

Software Update and Disk Utility no longer work (Leopard)

Hello. After upgrading yesterday from 10.4.11 to 10.5.0 then updating to 10.5.1 I find that repair / verify permissions no longer works (it just hangs after starting).
And the same with Software Update, it starts the check then just hangs. Grateful for any ideas!
Overall I am finding Leopard much slower in operation than Tiger. Peter

Create a new admin account with Apple menu -> System Preferences -> Accounts and see if the issue duplicates itself logging into that account. That will say if the issue systemwide, or just localized to the a bad user cache file. If the issue persists in the new user, you can try looking in the System -> Library and Library -> Cache, Applications Support, and ByHost folders for cache files relating to Software Update and Disk Utility. Once you find them, carefully extract them to comparable folders on your desktop you create (i.e. name one systemlibrarycache) so you know where you go them from, and restart your Mac. If the issues go away after two restarts then it is just one set of bad cache files. If the issues return after two restarts, you have something generating bad cache files which needs a more system wide repair tool.

HT201263 it did the software update and it did the but it didnt working it pop up a code error 3194

how did i get pass a code error 3194 I did the recovery mode and it did the software update and it was all done and it just pop up disabled again on my grandson ipad mini is there another way to get his ipadmini to work

I have found since my above post that Apple has removed support for the Java Plugin2 in the Java Update 10 for OS X 10.5, so it won't come back.
See:
* [/questions/844734]
The only way to get Java running with Firefox is use a parallel installation of a Firefox version that supports the Java Embedding Plugin and start that version for sites that require Java.<br />
I don't know if the latest release of Firefox 3.6.x on Mac still has the embedding Java plugin.
See this article about how to install multiple versions on Mac OS X:
* http://www.businessinsider.com/how-to-run-firefox-4-and-3-simultaneously-in-mac-os-x-with-multiple-firefox-profiles-2011-3
* Firefox 3.6.x: http://www.mozilla.com/en-US/firefox/all-older.html

I have recently updated the new apps via creative cloud now photoshop and bridge no longer work, they open then say they have encountered a problem and close, I also tried opening the old version of photo shop but getting the same result

I have recently updated the new apps via creative cloud now photoshop and bridge no longer work, they open then say they have encountered a problem and close, I also tried opening the old version of photo shop but getting the same result

What OS version? What's the exact error? Exactly when does the error occur? What previous versions? What is on the screen when the error displays? Does Photoshop get fully open?
Try opening Photoshop holding down Shift key immediately to turn off plug-ins. Lots of good suggestions here: Photoshop: Basic Troubleshooting steps to fix most issues

HT4634 I just did a software update and my mail box will no longer open. Can anyone help me?

I just did a software update and my mailbox will no longer open. Can anyone help me?

Try opening mail, highlight your mailbox, under mailbox menu click rebuild mailbox.
Hope this helps.
Best

HT204135 I update my Mac to version 10.9.2 and now my printer does not work anymore. I did all the software updates and I do not understand why my mac does not recognize the printer anymore?

I update my Mac to version 10.9.2 and now my printer does not work anymore. I did all the software updates and I do not understand why my mac does not recognize the printer anymore?

Go to the website of the manufacturer of your printer and check to see if they have released an updated driver for your particular model.

HT1338 Presently running mac osx 10.5.8. Recent Firefox update says it no longer works with osx 10.5 and it's no longer supported by apple. Any suggestins?

Presently running mac osx 10.5.8. Recent Firefox update says it no longer works with osx 10.5 and it's no longer supported by apple. Any suggestins?

Use an earlier version of Firefox, use Safari, or upgrade to a later version of OS X. Any Intel Mac can run Snow Leopard.
Latest version of Safari for Leopard: http://support.apple.com/kb/DL1422
Information for Firefox: http://support.mozilla.org/en-US/kb/firefox-no-longer-works-mac-os-10-4-or-power pc
http://support.mozilla.org/en-US/kb/firefox-no-longer-works-mac-os-x-10-5

Software Update and Installer no longer work

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